Best Western The Webbington Hotel & Spa

Excellent welcome, friendly staff, clean, well presented and lovely character to the main building.

The hotel is very tired and a real mix of old and new, it needs investment to get it up to scratch. The beds only had one very thin pillow and we were in room 119, which was pokey and tired, with a lovely (!) view of the bins right at the back of the hotel. I won’t rush back but it was only £65 a night. We didn’t eat there or use the facilities so can’t comment on them.

Unacceptable for £60. I expected to be able to sleep well at the very least. The place is out of date, staff attitude is no can do the "spa" comprises of two store cupboard sized rooms next to the weights in the gym. ( Not pool side but down the far end of the gym which you have to walk through) The sauna cupboard, fits 3 people, it stank of sickly sweat because it's used predominantly by local gym members, young 20+ men for sweating post work out. They walked in with out showering and in their gym shorts!...and the conversation was loud and crude. The changing rooms were public pool style with push button showers, no temperature control. This is a basic gym not a spa! So don't come here if your looking for an actual spa experience. My room smelt of cold cooking oil as it was above the kitchen. The curtains let in so much light at night and during the day that I could read the time on my watch with out needing to turn on a light at 2am. There was no sound proofing. I could hear the chefs coughing downstairs in the kitchens, banging metal trays, talking and listening to music at 9 p.m. and from 6:30 in the morning. I did not stay my second night but went to Day's Inn down the road for a comfortable clean quiet nights sleep and for £10 less. Staff are under trained and probably poorly supported so are not able / willing to assist or use initiative.

Lovely character and for a convenient break is fine. Pool you must b9ok swimming slots as only 6 persons allowed. Steam and sauna is located oitside pool area through gym due to layout thats a bit inconvenient. Female changing has no individual cubicles, showers are open for two persons with one wc, no family changing. Lockers provided and pool does have family and kids designated times. If your unsteady on your feet there are rooms at back of hotel but outlook can be bleak. Treatment rooms two but only one is quiet the other is smaller and can pick up pool noise.

The room was good and the breakfast had a good choice.