Landhotel Grünberg am See

Absolute Nightmare: Left Stranded on the Street and Scammed As someone who travels extensively, I can confidently say this was the absolute worst hospitality experience of my life. My colleague and I traveled from abroad and booked two rooms. A significant flight delay pushed our arrival late into the night. When we arrived, exhausted after a grueling day, the hotel was completely locked up. We discovered their absolute latest check-in time is 21:30—a crucial detail that was incredibly obscure during the booking process. Desperate, we called the manager, expecting basic understanding or alternative arrangements—standard industry practice for delayed flights. Instead, we were met with shocking arrogance. The manager flat-out refused to help us check in. His only advice was a crude suggestion to "go somewhere else and search for a new hotel." He hung up, leaving two international travelers completely stranded on the street in the middle of the night. To add profound insult to injury, the very next day, the hotel charged the credit card on file for the entire two-room stay. We didn't bother requesting a refund; the manager's initial hostility made it clear that trying to reason with such a crude, unprofessional operation would be utterly pointless. We feel entirely scammed. This establishment has zero concept of customer service, empathy, or basic decency. Avoid this place at all costs if you want to ensure you actually have a bed to sleep in.

Excellent location

The property is beautiful and the view is amazing.

Zimmer, Essen, Service alles einfach super, besser geht nicht.

Great lake view, excellent restaurant, friendly staff, nice sauna, all good reasons to return!