Alexander House Hotel & Utopia Spa
263 $
/ Nacht
Ø-Preis September
Reisedaten auswählen, um Preise und Verfügbarkeit anzuzeigen
263 $
/ Nacht
Ø-Preis September
Monatliche Durchschnittspreise
In Alexander House Hotel & Utopia Spa liegt der Preis pro Nacht im günstigsten Monat (April) durchschnittlich bei 225 $ und im teuersten Monat (Juli) bei 268 $, basierend auf den letzten 12 Monaten.
| Monat | Durchschnittspreis |
|---|---|
| Januar | 244 $ |
| Februar | 266 $ |
| März | 236 $ |
| April | 225 $ |
| Mai | 255 $ |
| Juni | 267 $ |
| Juli | 268 $ |
| August | 261 $ |
| September | 263 $ |
| Oktober | 260 $ |
| November | 245 $ |
| Dezember | 236 $ |
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M
A
M
J
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Sep · 263 $
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Am teuersten: Juli (ca. 268 $)
Am günstigsten: April (ca. 225 $)
Über diese Unterkunft
Gönn dir einen Besuch des Wellnessbereichs, der Massagen, Körperbehandlungen und Gesichtsbehandlungen bietet. Du kannst von folgenden Freizeiteinrichtungen profitieren: Innenpool, Whirlpool und Tennisplatz im Freien. Zu den Highlights, die ...
Annehmlichkeiten
Gönn dir einen Besuch des Wellnessbereichs, der Massagen, Körperbehandlungen und Gesichtsbehandlungen bietet. Du kannst von folgenden Freizeiteinrichtungen profitieren: Innenpool, Whirlpool und Tennisplatz im Freien. Zu den Highlights, die dieses Hotel im viktorianischen Stil bietet, gehören zudem kostenloses WLAN, ein Concierge-Service und ein Friseursalon.
Annehmlichkeiten für Geschäftsreisende
Zum Angebot gehören ein Express-Check-in, ein Express-Check-out und kostenlose Zeitungen in der Lobby. Wenn du eine Veranstaltung in East Grinstead planst, ist dieses Hotel eine gute Wahl, denn zu den 495 Quadratfuß (46 Quadratmeter) großen Veranstaltungsräumlichkeiten zählen Konferenzfläche und Tagungsräume. Vor Ort gibt es Folgendes: Parkservice (kostenlos).
Gastronomie
Iss einen Happen im AGs 3 Rosette Restaurant, einem der 2 Restaurants dieses Hotels, oder mach es dir in deinem Zimmer gemütlich und nutz den Zimmerservice (bitte Zeiten beachten). Entspann dich mit einem erfrischenden Getränk an einer der 3 Bars/Lounges. Gegen Gebühr wird täglich von 07:00 Uhr bis 11:00 Uhr ein kontinentales Frühstück angeboten.
Zimmer
Fühl dich in den 58 Zimmern, die individuell eingerichtet sind und Kühlschrank und einen Flachbildfernseher bieten, wie zu Hause. Ein WLAN-Internetzugang (kostenlos) ist ebenso verfügbar wie Digitalempfang. Es sind eigene Badezimmer mit Duschen vorhanden, die über Designer-Toilettenartikel und Haartrockner verfügen. Zur Austattung gehören Safes in Laptop-Größe und Schreibtische; die Zimmer werden täglich sauber gemacht.
Standort
Alexander House And Utopia Spa in East Grinstead liegt im historischen Viertel, nur 5 Autominuten von Tulley's Farm und Saint Hill Manor entfernt. Dieses Hotel im luxuriösen Stil ist 27,2 km von South Downs National Park und 5,2 km von Bluebell Railway - East Grinstead Station entfernt.
Was ist in der Nähe?
Tulley's Farm(2.3 Meilen)
Stone Farm Rocks(2.6 Meilen)
Saint Hill Manor(2.7 Meilen)
St Margaret's Church(2.9 Meilen)
Wakehurst Place(3 Meilen)
Priest House(3 Meilen)
Bluebell Railway - East Grinstead Station(3.2 Meilen)
Standen House and Garden(3.3 Meilen)
Sackville College(3.5 Meilen)
High Weald(3.5 Meilen)
Chequer Mead Community Arts Centre(3.5 Meilen)
Golfplatz Effingham Park(3.8 Meilen)
Worth St. Nicholas Kirche(4.3 Meilen)
Queen Victoria Hospital(4.4 Meilen)
Ardingly Reservoir(4.4 Meilen)
Flughafen Gatwick (LGW)(9.3 Meilen)
Flughafen London City (LCY)(54.8 Meilen)
Flughafen Heathrow (LHR)(50.6 Meilen)
Parkmöglichkeiten
Restaurant
Pool
Zimmerservice
Parkservice
Informationsschalter für Ausflüge
Standort
East Street, Turners Hill, England, Großbritannien
Tulley's Farm (2.3 Meilen)
Stone Farm Rocks (2.6 Meilen)
Saint Hill Manor (2.7 Meilen)
St Margaret's Church (2.9 Meilen)
Wakehurst Place (3 Meilen)
Priest House (3 Meilen)
Gästebewertungen
8.3
Sehr gut
Basierend auf 639 verifizierten Bewertungen
Wer übernachtet hier?
Geschäftlich
4%
Paar
64%
Familie
11%
Gruppe
17%
Alleinreisende
2%
Was Gäste sagen
KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen
Im Alexander House Hotel & Utopia Spa heben Gäste die attraktive Anlage und das hochgelobte Spa hervor, während sie gleichzeitig auf veraltete Bereiche, Mängel in der Instandhaltung und zusätzliche Gebühren für den Spa-Zugang hinweisen.
Mehr erfahrenWar das hilfreich?
Was Gäste sagen
Im Alexander House Hotel & Utopia Spa heben Gäste die attraktive Anlage und das hochgelobte Spa hervor, während sie gleichzeitig auf veraltete Bereiche, Mängel in der Instandhaltung und zusätzliche Gebühren für den Spa-Zugang hinweisen.
Der Service wird durchweg als freundlich und aufmerksam beschrieben, wobei die Mitarbeiter oft Probleme lösen und besondere Anlässe aufmerksamkeitsvoll berücksichtigen. Die Zimmerqualität reicht von geräumigen, modernen Optionen bis hin zu veralteten Zimmern mit ungünstiger Aufteilung, Lärm von Außeneinheiten oder unzureichender Kühlung bei heißem Wetter. Das Essen erhält gemischte Rückmeldungen: Viele genießen Abendessen und Frühstück, während andere es als überteuert empfinden oder es gelegentlich kalt und mit Verzögerungen finden. Erwarten Sie einen malerischen, serviceorientierten Aufenthalt mit starkem Spa-Angebot, aber auch einigen Einschränkungen hinsichtlich Preis-Leistungs-Verhältnis und Instandhaltung.
War das hilfreich?
KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen
Leistungen
Die Spa-Einrichtungen werden weithin gelobt, mit attraktiven Pools und Gärten, aber in mehreren Bewertungen werden zusätzliche Gebühren für den Zugang sowie gelegentliche Temperaturprobleme oder Stoßzeiten gemeldet. Parkplätze und Barbereiche werden geschätzt; eine Bewertung weist auf einen begrenzten Fitnessraum hin.
Ähnliche Gästebewertungen
6
Darren
7. Apr. 2024
·
Aufenthalt am 1 Nacht
This is a pricy hotel. Staff were welcoming and affable and I certainly don't fault their service. What I do fault are the 'basics'. An expensive hotel that charges £20 per person per day to use the pool? Unreasonable and quite frankly a joke if you're there for 'the weekend'. A gym that doesn't have a treadmill? We've had hotels without gyms but this is the most basic of basics Unusable WiFi in the room? It's 2024! Overall I feel we've paid a premium price for an underdeveloped product.
This is a pricy hotel. Staff were welcoming and affable and I certainly don't fault their service. What I do fault are the 'basics'. An expensive hotel that charges £20 per person per day to use the pool? Unreasonable and quite frankly a joke if you're there for 'the weekend'. A gym that doesn't have a treadmill? We've had hotels without gyms but this is the most basic of basics Unusable WiFi in the room? It's 2024! Overall I feel we've paid a premium price for an underdeveloped product.
10
Mike
20. Nov. 2025
·
Aufenthalt am 1 Nacht
Fantastic Spa and five star customer service from Hannah King. Thank you Hannah
Fantastic Spa and five star customer service from Hannah King. Thank you Hannah
8
Ms
1. Aug. 2024
·
Aufenthalt am 2 Nächte
Lovely property, lovely spa. Receptionist not very friendly or helpful. We were told the Spa was an extra £20.00 per person per day of use. This was not put on the booking Website. We paid £880.00 for 2 nights stay and thought the extra was excessive. Lovely but would not stay again.
Lovely property, lovely spa. Receptionist not very friendly or helpful. We were told the Spa was an extra £20.00 per person per day of use. This was not put on the booking Website. We paid £880.00 for 2 nights stay and thought the extra was excessive. Lovely but would not stay again.
10
Matthew
2. Juni 2025
·
Aufenthalt am 1 Nacht
Booked one night stay to celebrate my step-son's 21st birthday, we had 2 king-bed rooms in the main house. Full of character, spacious and very clean. We enjoyed drinking outside in the sun, the spa was clean and although busy it didn't feel crowded, and we made use of the outdoor jacuzzi and sauna. Our meal at Reflections was a little disappointing, but I put this down to them being extremely busy and possibly a staff member down. After dinner we enjoyed further drinks at the Champagne bar, which had a great atmosphere. Breakfast in the morning was plentiful. It was our 3rd trip, and we will definitely have a 4th.
Booked one night stay to celebrate my step-son's 21st birthday, we had 2 king-bed rooms in the main house. Full of character, spacious and very clean. We enjoyed drinking outside in the sun, the spa was clean and although busy it didn't feel crowded, and we made use of the outdoor jacuzzi and sauna. Our meal at Reflections was a little disappointing, but I put this down to them being extremely busy and possibly a staff member down. After dinner we enjoyed further drinks at the Champagne bar, which had a great atmosphere. Breakfast in the morning was plentiful. It was our 3rd trip, and we will definitely have a 4th.
4
Nick
2. Juli 2025
·
Aufenthalt am 1 Nacht
I paid £180 for one night at Alexander House, and with that price tag, my expectations were high. Unfortunately, the experience was deeply disappointing. The room decor (Chelsea) was tired, dated, and in a shocking state of disrepair (see attached photos). Chipped tiles, threaded carpets, cracked paint, worn furniture, water-damaged artwork, and general stains were just some of the obvious problems. These issues clearly weren’t recent, indicating long-term neglect and a lack of attention to maintenance – something the management should be ashamed of, as it shows guests are not being prioritised. Additionally, the swimming pool required an additional £40 payment since it’s in the spa area, which felt like a cheap money grab given the already steep room rate. The garden sauna, which could have been a small consolation, wasn’t heating properly either. When I raised these issues with the duty manager a few hours after check-in, he was friendly and professional. He explained that in ‘similar situations’ an upgrade was often offered. While the second room we moved to was in better condition, it was frustrating and inconvenient to have to repack and move across the hotel, especially during what was meant to be a rare, relaxing break with my partner. Disappointingly, other areas of the hotel showed similar signs of poor maintenance – from broken tiles to stained carpets. Given the price and the hotel’s supposed reputation, this stay fell far below expectations.
I paid £180 for one night at Alexander House, and with that price tag, my expectations were high. Unfortunately, the experience was deeply disappointing. The room decor (Chelsea) was tired, dated, and in a shocking state of disrepair (see attached photos). Chipped tiles, threaded carpets, cracked paint, worn furniture, water-damaged artwork, and general stains were just some of the obvious problems. These issues clearly weren’t recent, indicating long-term neglect and a lack of attention to maintenance – something the management should be ashamed of, as it shows guests are not being prioritised. Additionally, the swimming pool required an additional £40 payment since it’s in the spa area, which felt like a cheap money grab given the already steep room rate. The garden sauna, which could have been a small consolation, wasn’t heating properly either. When I raised these issues with the duty manager a few hours after check-in, he was friendly and professional. He explained that in ‘similar situations’ an upgrade was often offered. While the second room we moved to was in better condition, it was frustrating and inconvenient to have to repack and move across the hotel, especially during what was meant to be a rare, relaxing break with my partner. Disappointingly, other areas of the hotel showed similar signs of poor maintenance – from broken tiles to stained carpets. Given the price and the hotel’s supposed reputation, this stay fell far below expectations.
8
Dawn
22. Apr. 2025
·
Aufenthalt am 3 Nächte
We loved the Spa and pool. Plenty of parking and our room was serviced every day. We had breakfast delivered to our room which was a real treat. We visited nearby Wakehurst Arboretum and gardens and had no trouble eating out also. Our door key didn’t work on two occasions. Cocktails were expensive but overall it was a wonderful long, relaxing Easter weekend. The staff were very polite and helpful.
We loved the Spa and pool. Plenty of parking and our room was serviced every day. We had breakfast delivered to our room which was a real treat. We visited nearby Wakehurst Arboretum and gardens and had no trouble eating out also. Our door key didn’t work on two occasions. Cocktails were expensive but overall it was a wonderful long, relaxing Easter weekend. The staff were very polite and helpful.
10
Jessica
12. Sept. 2023
·
Aufenthalt am 1 Nacht
Fantastic time on one of the hotest days of the year! The hotel and grounds are stunning, the spa is spectacular and fill of surprises, including a cool pool, male and female facilities and shared facilities, jacuzzis you can rent privately and a £20pp to use the spa per night (this wasnt in the description, but fair enough. You can ever have drinks from the bar in the hot tubs! We booked a stunning tasting menus, and were able to share it under the stars due to the temperature. Impeccable service and food, a little dark, but we loved the ambience so much! The wine pairing menu was both fascinating and delicious, and the knowledge of the servers was incredible. The room and bathrooms were beautifully decorated, and we were given a mobile AC too because of the weather and the age of the building. The bathroom could have been cleaner, the shower and bath were not as clean as i would have hoped, but otherwise an almost perfect stay! Oh and breakfast i would do again, fresh and delicious and a slight break from tradition too! I would love to add how well they catered for my partners gluten allergy too! We will be back soon!
Fantastic time on one of the hotest days of the year! The hotel and grounds are stunning, the spa is spectacular and fill of surprises, including a cool pool, male and female facilities and shared facilities, jacuzzis you can rent privately and a £20pp to use the spa per night (this wasnt in the description, but fair enough. You can ever have drinks from the bar in the hot tubs! We booked a stunning tasting menus, and were able to share it under the stars due to the temperature. Impeccable service and food, a little dark, but we loved the ambience so much! The wine pairing menu was both fascinating and delicious, and the knowledge of the servers was incredible. The room and bathrooms were beautifully decorated, and we were given a mobile AC too because of the weather and the age of the building. The bathroom could have been cleaner, the shower and bath were not as clean as i would have hoped, but otherwise an almost perfect stay! Oh and breakfast i would do again, fresh and delicious and a slight break from tradition too! I would love to add how well they catered for my partners gluten allergy too! We will be back soon!
8
Kaity
2. Juli 2025
·
Aufenthalt am 1 Nacht
I stayed at this hotel as part of an extended layover from the US to mainland Europe. This was a gorgeous property with super friendly staff and tons of amenities. I loved the bar, the spas, the pool and the gardens. The room was great too with an incredible bathroom - rainfall shower and massive tub - but it was unseasonably hot when I stayed and there was only a portable AC unit to use. It was a bit musty and had to be constantly refilled with ice, which was a bit of a challenge to maintain.
I stayed at this hotel as part of an extended layover from the US to mainland Europe. This was a gorgeous property with super friendly staff and tons of amenities. I loved the bar, the spas, the pool and the gardens. The room was great too with an incredible bathroom - rainfall shower and massive tub - but it was unseasonably hot when I stayed and there was only a portable AC unit to use. It was a bit musty and had to be constantly refilled with ice, which was a bit of a challenge to maintain.
8
Jodie
5. Okt. 2025
·
Aufenthalt am 1 Nacht
Good service from hotel staff and staff in the hotel bar. Property is beautiful but a little tired and dated. Room in eaves had faded material on headboard and chairs. Spa is nice. It's small, but weren't busy so not a problem.
Good service from hotel staff and staff in the hotel bar. Property is beautiful but a little tired and dated. Room in eaves had faded material on headboard and chairs. Spa is nice. It's small, but weren't busy so not a problem.
10
Nursen
18. Feb. 2023
·
Aufenthalt am 1 Nacht
Amazing spa, one of the best I’ve been to would highly recommend it.
Amazing spa, one of the best I’ve been to would highly recommend it.
War das hilfreich?
KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen
Reinigung
Viele Gäste finden die Zimmer und Spa-Bereiche sauber, aber mehrere Berichte beschreiben abgenutzte Dekoration, Flecken, muffige Gerüche und Mängel in der Instandhaltung an einigen Stellen.
Ähnliche Gästebewertungen
10
john
7. Aug. 2023
·
Aufenthalt am 1 Nacht
Beautiful hotel with lovely clean comfortable rooms. The spa is nicely appointed. Grounds are lovely.
Beautiful hotel with lovely clean comfortable rooms. The spa is nicely appointed. Grounds are lovely.
10
Matthew
2. Juni 2025
·
Aufenthalt am 1 Nacht
Booked one night stay to celebrate my step-son's 21st birthday, we had 2 king-bed rooms in the main house. Full of character, spacious and very clean. We enjoyed drinking outside in the sun, the spa was clean and although busy it didn't feel crowded, and we made use of the outdoor jacuzzi and sauna. Our meal at Reflections was a little disappointing, but I put this down to them being extremely busy and possibly a staff member down. After dinner we enjoyed further drinks at the Champagne bar, which had a great atmosphere. Breakfast in the morning was plentiful. It was our 3rd trip, and we will definitely have a 4th.
Booked one night stay to celebrate my step-son's 21st birthday, we had 2 king-bed rooms in the main house. Full of character, spacious and very clean. We enjoyed drinking outside in the sun, the spa was clean and although busy it didn't feel crowded, and we made use of the outdoor jacuzzi and sauna. Our meal at Reflections was a little disappointing, but I put this down to them being extremely busy and possibly a staff member down. After dinner we enjoyed further drinks at the Champagne bar, which had a great atmosphere. Breakfast in the morning was plentiful. It was our 3rd trip, and we will definitely have a 4th.
4
Nick
2. Juli 2025
·
Aufenthalt am 1 Nacht
I paid £180 for one night at Alexander House, and with that price tag, my expectations were high. Unfortunately, the experience was deeply disappointing. The room decor (Chelsea) was tired, dated, and in a shocking state of disrepair (see attached photos). Chipped tiles, threaded carpets, cracked paint, worn furniture, water-damaged artwork, and general stains were just some of the obvious problems. These issues clearly weren’t recent, indicating long-term neglect and a lack of attention to maintenance – something the management should be ashamed of, as it shows guests are not being prioritised. Additionally, the swimming pool required an additional £40 payment since it’s in the spa area, which felt like a cheap money grab given the already steep room rate. The garden sauna, which could have been a small consolation, wasn’t heating properly either. When I raised these issues with the duty manager a few hours after check-in, he was friendly and professional. He explained that in ‘similar situations’ an upgrade was often offered. While the second room we moved to was in better condition, it was frustrating and inconvenient to have to repack and move across the hotel, especially during what was meant to be a rare, relaxing break with my partner. Disappointingly, other areas of the hotel showed similar signs of poor maintenance – from broken tiles to stained carpets. Given the price and the hotel’s supposed reputation, this stay fell far below expectations.
I paid £180 for one night at Alexander House, and with that price tag, my expectations were high. Unfortunately, the experience was deeply disappointing. The room decor (Chelsea) was tired, dated, and in a shocking state of disrepair (see attached photos). Chipped tiles, threaded carpets, cracked paint, worn furniture, water-damaged artwork, and general stains were just some of the obvious problems. These issues clearly weren’t recent, indicating long-term neglect and a lack of attention to maintenance – something the management should be ashamed of, as it shows guests are not being prioritised. Additionally, the swimming pool required an additional £40 payment since it’s in the spa area, which felt like a cheap money grab given the already steep room rate. The garden sauna, which could have been a small consolation, wasn’t heating properly either. When I raised these issues with the duty manager a few hours after check-in, he was friendly and professional. He explained that in ‘similar situations’ an upgrade was often offered. While the second room we moved to was in better condition, it was frustrating and inconvenient to have to repack and move across the hotel, especially during what was meant to be a rare, relaxing break with my partner. Disappointingly, other areas of the hotel showed similar signs of poor maintenance – from broken tiles to stained carpets. Given the price and the hotel’s supposed reputation, this stay fell far below expectations.
8
Tracey
26. März 2025
·
Aufenthalt am 1 Nacht
The staff were very friendly and helpful. Decor and environment was superb but a little tired in places. Rooms were very hot. Spa was too busy to use when wanted.
The staff were very friendly and helpful. Decor and environment was superb but a little tired in places. Rooms were very hot. Spa was too busy to use when wanted.
10
Jessica
12. Sept. 2023
·
Aufenthalt am 1 Nacht
Fantastic time on one of the hotest days of the year! The hotel and grounds are stunning, the spa is spectacular and fill of surprises, including a cool pool, male and female facilities and shared facilities, jacuzzis you can rent privately and a £20pp to use the spa per night (this wasnt in the description, but fair enough. You can ever have drinks from the bar in the hot tubs! We booked a stunning tasting menus, and were able to share it under the stars due to the temperature. Impeccable service and food, a little dark, but we loved the ambience so much! The wine pairing menu was both fascinating and delicious, and the knowledge of the servers was incredible. The room and bathrooms were beautifully decorated, and we were given a mobile AC too because of the weather and the age of the building. The bathroom could have been cleaner, the shower and bath were not as clean as i would have hoped, but otherwise an almost perfect stay! Oh and breakfast i would do again, fresh and delicious and a slight break from tradition too! I would love to add how well they catered for my partners gluten allergy too! We will be back soon!
Fantastic time on one of the hotest days of the year! The hotel and grounds are stunning, the spa is spectacular and fill of surprises, including a cool pool, male and female facilities and shared facilities, jacuzzis you can rent privately and a £20pp to use the spa per night (this wasnt in the description, but fair enough. You can ever have drinks from the bar in the hot tubs! We booked a stunning tasting menus, and were able to share it under the stars due to the temperature. Impeccable service and food, a little dark, but we loved the ambience so much! The wine pairing menu was both fascinating and delicious, and the knowledge of the servers was incredible. The room and bathrooms were beautifully decorated, and we were given a mobile AC too because of the weather and the age of the building. The bathroom could have been cleaner, the shower and bath were not as clean as i would have hoped, but otherwise an almost perfect stay! Oh and breakfast i would do again, fresh and delicious and a slight break from tradition too! I would love to add how well they catered for my partners gluten allergy too! We will be back soon!
8
Kaity
2. Juli 2025
·
Aufenthalt am 1 Nacht
I stayed at this hotel as part of an extended layover from the US to mainland Europe. This was a gorgeous property with super friendly staff and tons of amenities. I loved the bar, the spas, the pool and the gardens. The room was great too with an incredible bathroom - rainfall shower and massive tub - but it was unseasonably hot when I stayed and there was only a portable AC unit to use. It was a bit musty and had to be constantly refilled with ice, which was a bit of a challenge to maintain.
I stayed at this hotel as part of an extended layover from the US to mainland Europe. This was a gorgeous property with super friendly staff and tons of amenities. I loved the bar, the spas, the pool and the gardens. The room was great too with an incredible bathroom - rainfall shower and massive tub - but it was unseasonably hot when I stayed and there was only a portable AC unit to use. It was a bit musty and had to be constantly refilled with ice, which was a bit of a challenge to maintain.
10
Elizabeth
4. Apr. 2025
·
Aufenthalt am 1 Nacht
Very nice hotel surrounded by nature. The staff was absolutely amazing. Greeted when you walk in cared for by concierge. Rooms were clean and property was well maintained. I would definitely recommend and as an extra treat for yourself by going and enjoying some of their great spa services!
Very nice hotel surrounded by nature. The staff was absolutely amazing. Greeted when you walk in cared for by concierge. Rooms were clean and property was well maintained. I would definitely recommend and as an extra treat for yourself by going and enjoying some of their great spa services!
10
DAVID
10. Aug. 2025
·
Aufenthalt am 1 Nacht
On arrival we were given a deluxe room which smelled damp and looked out onto a flat roof and pipes. We were moved to a modern upgraded room. Staff handled it all brilliantly. Food dinner. Formerly helpful staff. Near Gatwick.
On arrival we were given a deluxe room which smelled damp and looked out onto a flat roof and pipes. We were moved to a modern upgraded room. Staff handled it all brilliantly. Food dinner. Formerly helpful staff. Near Gatwick.
6
Richard
27. Jan. 2023
·
Staff all friendly and helpful so can’t fault them but hotel itself is a bit tired and not the look and feel of a 5 star hotel so prices should reflect this. Room had large stains on the carpet and pillows so won’t be returning any time soon.
Staff all friendly and helpful so can’t fault them but hotel itself is a bit tired and not the look and feel of a 5 star hotel so prices should reflect this. Room had large stains on the carpet and pillows so won’t be returning any time soon.
8
Jodie
5. Okt. 2025
·
Aufenthalt am 1 Nacht
Good service from hotel staff and staff in the hotel bar. Property is beautiful but a little tired and dated. Room in eaves had faded material on headboard and chairs. Spa is nice. It's small, but weren't busy so not a problem.
Good service from hotel staff and staff in the hotel bar. Property is beautiful but a little tired and dated. Room in eaves had faded material on headboard and chairs. Spa is nice. It's small, but weren't busy so not a problem.
War das hilfreich?
KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen
Zimmer
Die Erfahrungen sind sehr unterschiedlich: Einige Zimmer sind geräumig, modern und komfortabel mit Blick auf den Garten, während andere veraltet wirken, mit ungünstiger Aufteilung, Lärm von Außeneinheiten und unzureichender Kühlung bei warmem Wetter.
Ähnliche Gästebewertungen
6
Xavier
13. Apr. 2025
·
Aufenthalt am 2 Nächte
It’s a nice property but does not really achieve a 5 star level. The building is very nice but the interior design lacks the level of elegance of a 5-star property. We stayed in a garden room in the new building which was very large but not particularly well laid out. The restaurant tables were small and crammed and the food was ok but overpriced.
It’s a nice property but does not really achieve a 5 star level. The building is very nice but the interior design lacks the level of elegance of a 5-star property. We stayed in a garden room in the new building which was very large but not particularly well laid out. The restaurant tables were small and crammed and the food was ok but overpriced.
10
john
7. Aug. 2023
·
Aufenthalt am 1 Nacht
Beautiful hotel with lovely clean comfortable rooms. The spa is nicely appointed. Grounds are lovely.
Beautiful hotel with lovely clean comfortable rooms. The spa is nicely appointed. Grounds are lovely.
8
G
19. März 2024
·
Aufenthalt am 1 Nacht
Good location; great wine options; friendly reception staff and nice rooms.
Good location; great wine options; friendly reception staff and nice rooms.
6
Gordon
14. Juli 2025
·
Aufenthalt am 2 Nächte
Room was very comfortable but air con totally inadequate. Water from taps and showers dangerously hot. Lounges comfortable.
Room was very comfortable but air con totally inadequate. Water from taps and showers dangerously hot. Lounges comfortable.
6
Carolyn
5. Feb. 2023
·
Aufenthalt am 1 Nacht
Lots of lovely furnishings and comforts (lovely robes etc). Some more investment in the property required to up the maintenance levels and make the older (and charming) rooms completely successful. I wouldn’t have been disturbed by the air con units outside my room if the windows had been double glazed. Continental breakfast was perfectly acceptable but uninspired.
Lots of lovely furnishings and comforts (lovely robes etc). Some more investment in the property required to up the maintenance levels and make the older (and charming) rooms completely successful. I wouldn’t have been disturbed by the air con units outside my room if the windows had been double glazed. Continental breakfast was perfectly acceptable but uninspired.
8
Kaity
2. Juli 2025
·
Aufenthalt am 1 Nacht
I stayed at this hotel as part of an extended layover from the US to mainland Europe. This was a gorgeous property with super friendly staff and tons of amenities. I loved the bar, the spas, the pool and the gardens. The room was great too with an incredible bathroom - rainfall shower and massive tub - but it was unseasonably hot when I stayed and there was only a portable AC unit to use. It was a bit musty and had to be constantly refilled with ice, which was a bit of a challenge to maintain.
I stayed at this hotel as part of an extended layover from the US to mainland Europe. This was a gorgeous property with super friendly staff and tons of amenities. I loved the bar, the spas, the pool and the gardens. The room was great too with an incredible bathroom - rainfall shower and massive tub - but it was unseasonably hot when I stayed and there was only a portable AC unit to use. It was a bit musty and had to be constantly refilled with ice, which was a bit of a challenge to maintain.
10
DAVID
10. Aug. 2025
·
Aufenthalt am 1 Nacht
On arrival we were given a deluxe room which smelled damp and looked out onto a flat roof and pipes. We were moved to a modern upgraded room. Staff handled it all brilliantly. Food dinner. Formerly helpful staff. Near Gatwick.
On arrival we were given a deluxe room which smelled damp and looked out onto a flat roof and pipes. We were moved to a modern upgraded room. Staff handled it all brilliantly. Food dinner. Formerly helpful staff. Near Gatwick.
6
Jamie
24. Dez. 2024
·
Aufenthalt am 1 Nacht
Unfortunately it wasn’t the 5 star experience we are used to when staying at Alexander house when it came to the room and restaurant. The staff are all amazing though and will immediately fix any issues raised. Was just shame on first impressions when walking into a very tired room which was nowhere near worthy of a 5 star category - even if it was the basic room. We had a broken iron, broken plug sockets, wallpaper peeling from ceiling and walls, cracks apparent everywhere and just very tired woodwork/tiles throughout. Management were great and moved us to a junior suite for the trouble and were also in agreement with us. As for the restaurant, there were also issues here. We ordered the £100 cote du beouf, which not only came out to us 50 minutes after ordering, but was stone cold along with all of the side dishes. It took another 2 attempts to get this right, the second time the waiter said he didn’t even bring it out to us when he checked the temperature first. I guess third time lucky is always a charm but obviously we were waiting well over an hour by now for our food. The manager was kind enough to give us the bottle of wine we ordered on the house for the issues. We were celebrating joint birthdays (big 40) so it was a bit of a shame to experience the above, but the staff did what they could to still make it special so thank you.
Unfortunately it wasn’t the 5 star experience we are used to when staying at Alexander house when it came to the room and restaurant. The staff are all amazing though and will immediately fix any issues raised. Was just shame on first impressions when walking into a very tired room which was nowhere near worthy of a 5 star category - even if it was the basic room. We had a broken iron, broken plug sockets, wallpaper peeling from ceiling and walls, cracks apparent everywhere and just very tired woodwork/tiles throughout. Management were great and moved us to a junior suite for the trouble and were also in agreement with us. As for the restaurant, there were also issues here. We ordered the £100 cote du beouf, which not only came out to us 50 minutes after ordering, but was stone cold along with all of the side dishes. It took another 2 attempts to get this right, the second time the waiter said he didn’t even bring it out to us when he checked the temperature first. I guess third time lucky is always a charm but obviously we were waiting well over an hour by now for our food. The manager was kind enough to give us the bottle of wine we ordered on the house for the issues. We were celebrating joint birthdays (big 40) so it was a bit of a shame to experience the above, but the staff did what they could to still make it special so thank you.
10
Tracey
12. Sept. 2023
·
Aufenthalt am 1 Nacht
The staff are absolutely first class! This is a really fabulous hidden away hotel and it's a beautiful setting. Whilst i was on business i didnt get chance to use the spa but it looked amazing. The rooms were lovely and beds/bedding extremely comfortable. Little touches like Google assistant in your room, filtered water and fresh milk in the fridge. I could not fault this place. Next time I want to stay in one of the suites as they are stunning.
The staff are absolutely first class! This is a really fabulous hidden away hotel and it's a beautiful setting. Whilst i was on business i didnt get chance to use the spa but it looked amazing. The rooms were lovely and beds/bedding extremely comfortable. Little touches like Google assistant in your room, filtered water and fresh milk in the fridge. I could not fault this place. Next time I want to stay in one of the suites as they are stunning.
8
Jodie
5. Okt. 2025
·
Aufenthalt am 1 Nacht
Good service from hotel staff and staff in the hotel bar. Property is beautiful but a little tired and dated. Room in eaves had faded material on headboard and chairs. Spa is nice. It's small, but weren't busy so not a problem.
Good service from hotel staff and staff in the hotel bar. Property is beautiful but a little tired and dated. Room in eaves had faded material on headboard and chairs. Spa is nice. It's small, but weren't busy so not a problem.
War das hilfreich?
KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen
Dienstleistung
Der Service ist ein durchweg starker Punkt, mit freundlichen und aufmerksamen Mitarbeitern, die Probleme lösen und Anlässe aufmerksamkeitsvoll berücksichtigen. Einige Gäste bemängelten jedoch Versäumnisse an der Rezeption oder während der Mahlzeiten.
Ähnliche Gästebewertungen
10
Debbie
20. Feb. 2025
·
Aufenthalt am 1 Nacht
The stay has been amazing, we haven’t found fault in anything. The food has been great and service throughout the hotel exceptional. The surrounds are beautiful and relaxing. The only thing I will mention about the spa towels were left on chairs all around with no one using them, this made seating very limited.
The stay has been amazing, we haven’t found fault in anything. The food has been great and service throughout the hotel exceptional. The surrounds are beautiful and relaxing. The only thing I will mention about the spa towels were left on chairs all around with no one using them, this made seating very limited.
6
Mireya and Sofia
7. März 2025
·
Aufenthalt am 1 Nacht
Great food and service. Some areas of the property are tired for example the staircase carpet but we did enjoy our stay as the food and service was excellent.
Great food and service. Some areas of the property are tired for example the staircase carpet but we did enjoy our stay as the food and service was excellent.
10
James
22. Aug. 2025
·
Aufenthalt am 3 Nächte
Excellent venue. Staff Excellent Facilities brilliant.
Excellent venue. Staff Excellent Facilities brilliant.
10
Mike
20. Nov. 2025
·
Aufenthalt am 1 Nacht
Fantastic Spa and five star customer service from Hannah King. Thank you Hannah
Fantastic Spa and five star customer service from Hannah King. Thank you Hannah
8
Samantha
30. Okt. 2023
·
Aufenthalt am 1 Nacht
Booked for our anniversary, was shocked that we would not have spa access outside of our check in/check out time without paying for early check in/late check out. I have never experienced this before when staying in a spa hotel. We had asked for non-alcoholic sparkling wine for the room and where not given the product that was quoted (we had a bottle that retails at 1/3 of the price but was still charged the quoted amount). During our stay we had afternoon tea, it took 3 attempts to get a drink order right which just seemed wasteful. Overall the service was okay, but nothing outstanding or screams 5 star. I have stayed in other spa hotel with better service. I wouldn’t stay again.
Booked for our anniversary, was shocked that we would not have spa access outside of our check in/check out time without paying for early check in/late check out. I have never experienced this before when staying in a spa hotel. We had asked for non-alcoholic sparkling wine for the room and where not given the product that was quoted (we had a bottle that retails at 1/3 of the price but was still charged the quoted amount). During our stay we had afternoon tea, it took 3 attempts to get a drink order right which just seemed wasteful. Overall the service was okay, but nothing outstanding or screams 5 star. I have stayed in other spa hotel with better service. I wouldn’t stay again.
10
Matthew
2. Juni 2025
·
Aufenthalt am 1 Nacht
Booked one night stay to celebrate my step-son's 21st birthday, we had 2 king-bed rooms in the main house. Full of character, spacious and very clean. We enjoyed drinking outside in the sun, the spa was clean and although busy it didn't feel crowded, and we made use of the outdoor jacuzzi and sauna. Our meal at Reflections was a little disappointing, but I put this down to them being extremely busy and possibly a staff member down. After dinner we enjoyed further drinks at the Champagne bar, which had a great atmosphere. Breakfast in the morning was plentiful. It was our 3rd trip, and we will definitely have a 4th.
Booked one night stay to celebrate my step-son's 21st birthday, we had 2 king-bed rooms in the main house. Full of character, spacious and very clean. We enjoyed drinking outside in the sun, the spa was clean and although busy it didn't feel crowded, and we made use of the outdoor jacuzzi and sauna. Our meal at Reflections was a little disappointing, but I put this down to them being extremely busy and possibly a staff member down. After dinner we enjoyed further drinks at the Champagne bar, which had a great atmosphere. Breakfast in the morning was plentiful. It was our 3rd trip, and we will definitely have a 4th.
10
Natasha
19. Juni 2025
·
Aufenthalt am 1 Nacht
The staff was great and made me feel very welcome and went above and beyond and even surprised me with a cake saying Happy Birthday for my birthday. Definitely would go there again
The staff was great and made me feel very welcome and went above and beyond and even surprised me with a cake saying Happy Birthday for my birthday. Definitely would go there again
10
liam
23. Aug. 2025
·
Aufenthalt am 1 Nacht
Lovely spa and hotel. Amazing service from all staff but in particular, Finley absolutely slayed.
Lovely spa and hotel. Amazing service from all staff but in particular, Finley absolutely slayed.
8
Andrew
22. Aug. 2025
·
Aufenthalt am 1 Nacht
All the staff were excellent and very helpful. Would highly recommend.
All the staff were excellent and very helpful. Would highly recommend.
10
Tracey
12. Sept. 2023
·
Aufenthalt am 1 Nacht
The staff are absolutely first class! This is a really fabulous hidden away hotel and it's a beautiful setting. Whilst i was on business i didnt get chance to use the spa but it looked amazing. The rooms were lovely and beds/bedding extremely comfortable. Little touches like Google assistant in your room, filtered water and fresh milk in the fridge. I could not fault this place. Next time I want to stay in one of the suites as they are stunning.
The staff are absolutely first class! This is a really fabulous hidden away hotel and it's a beautiful setting. Whilst i was on business i didnt get chance to use the spa but it looked amazing. The rooms were lovely and beds/bedding extremely comfortable. Little touches like Google assistant in your room, filtered water and fresh milk in the fridge. I could not fault this place. Next time I want to stay in one of the suites as they are stunning.
War das hilfreich?
KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen
Standort
Gelegen in einer malerischen Anlage und Gärten mit guter Anbindung an Gatwick und nahegelegene Sehenswürdigkeiten wie Wakehurst, was es zu einer entspannenden Basis für Zwischenstopps oder Kurzurlaube macht.
Ähnliche Gästebewertungen
10
jo
26. Mai 2024
·
Aufenthalt am 1 Nacht
Lovely location grwat facilities staff are very helpful 😀
Lovely location grwat facilities staff are very helpful 😀
10
john
15. Nov. 2024
·
Aufenthalt am 2 Nächte
Beautiful property both inside and out with nice parking
Beautiful property both inside and out with nice parking
10
Carolan
14. Okt. 2024
·
Aufenthalt am 1 Nacht
Great stop over close to Gatwick. Beautiful pools at the spa to help with jet lag Great dining options
Great stop over close to Gatwick. Beautiful pools at the spa to help with jet lag Great dining options
10
Oswaldo
16. Dez. 2024
·
Aufenthalt am 1 Nacht
Location
Location
10
Stephen
12. Sept. 2024
·
Aufenthalt am 1 Nacht
Lovely hotel in beautiful surroundings .
Lovely hotel in beautiful surroundings .
10
Christopher
20. Sept. 2024
·
Aufenthalt am 1 Nacht
This place was better than expected no need to leave the property! Wish we did 2 nights here
This place was better than expected no need to leave the property! Wish we did 2 nights here
8
Dawn
22. Apr. 2025
·
Aufenthalt am 3 Nächte
We loved the Spa and pool. Plenty of parking and our room was serviced every day. We had breakfast delivered to our room which was a real treat. We visited nearby Wakehurst Arboretum and gardens and had no trouble eating out also. Our door key didn’t work on two occasions. Cocktails were expensive but overall it was a wonderful long, relaxing Easter weekend. The staff were very polite and helpful.
We loved the Spa and pool. Plenty of parking and our room was serviced every day. We had breakfast delivered to our room which was a real treat. We visited nearby Wakehurst Arboretum and gardens and had no trouble eating out also. Our door key didn’t work on two occasions. Cocktails were expensive but overall it was a wonderful long, relaxing Easter weekend. The staff were very polite and helpful.
8
Kaity
2. Juli 2025
·
Aufenthalt am 1 Nacht
I stayed at this hotel as part of an extended layover from the US to mainland Europe. This was a gorgeous property with super friendly staff and tons of amenities. I loved the bar, the spas, the pool and the gardens. The room was great too with an incredible bathroom - rainfall shower and massive tub - but it was unseasonably hot when I stayed and there was only a portable AC unit to use. It was a bit musty and had to be constantly refilled with ice, which was a bit of a challenge to maintain.
I stayed at this hotel as part of an extended layover from the US to mainland Europe. This was a gorgeous property with super friendly staff and tons of amenities. I loved the bar, the spas, the pool and the gardens. The room was great too with an incredible bathroom - rainfall shower and massive tub - but it was unseasonably hot when I stayed and there was only a portable AC unit to use. It was a bit musty and had to be constantly refilled with ice, which was a bit of a challenge to maintain.
10
DAVID
10. Aug. 2025
·
Aufenthalt am 1 Nacht
On arrival we were given a deluxe room which smelled damp and looked out onto a flat roof and pipes. We were moved to a modern upgraded room. Staff handled it all brilliantly. Food dinner. Formerly helpful staff. Near Gatwick.
On arrival we were given a deluxe room which smelled damp and looked out onto a flat roof and pipes. We were moved to a modern upgraded room. Staff handled it all brilliantly. Food dinner. Formerly helpful staff. Near Gatwick.
10
John
31. Juli 2024
·
Aufenthalt am 2 Nächte
Lovely stay in the hotel. A great get away for a few days in a beautiful surrounding area.
Lovely stay in the hotel. A great get away for a few days in a beautiful surrounding area.
War das hilfreich?
KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen
Gastronomie
Das Essen erhält gemischte Rückmeldungen: Viele haben Abendessen und reichhaltiges Frühstück genossen, während andere die Gerichte als überteuert empfanden oder sie gelegentlich kalt serviert bekamen, mit einigen Verzögerungen und Auftragsfehlern.
Ähnliche Gästebewertungen
10
Debbie
20. Feb. 2025
·
Aufenthalt am 1 Nacht
The stay has been amazing, we haven’t found fault in anything. The food has been great and service throughout the hotel exceptional. The surrounds are beautiful and relaxing. The only thing I will mention about the spa towels were left on chairs all around with no one using them, this made seating very limited.
The stay has been amazing, we haven’t found fault in anything. The food has been great and service throughout the hotel exceptional. The surrounds are beautiful and relaxing. The only thing I will mention about the spa towels were left on chairs all around with no one using them, this made seating very limited.
6
Xavier
13. Apr. 2025
·
Aufenthalt am 2 Nächte
It’s a nice property but does not really achieve a 5 star level. The building is very nice but the interior design lacks the level of elegance of a 5-star property. We stayed in a garden room in the new building which was very large but not particularly well laid out. The restaurant tables were small and crammed and the food was ok but overpriced.
It’s a nice property but does not really achieve a 5 star level. The building is very nice but the interior design lacks the level of elegance of a 5-star property. We stayed in a garden room in the new building which was very large but not particularly well laid out. The restaurant tables were small and crammed and the food was ok but overpriced.
10
Sharon
27. Aug. 2025
·
Aufenthalt am 2 Nächte
Most amazing place I have ever stayed. Staff was amazing. The grounds were beautiful. The supper was delightful.
Most amazing place I have ever stayed. Staff was amazing. The grounds were beautiful. The supper was delightful.
10
Carolan
14. Okt. 2024
·
Aufenthalt am 1 Nacht
Great stop over close to Gatwick. Beautiful pools at the spa to help with jet lag Great dining options
Great stop over close to Gatwick. Beautiful pools at the spa to help with jet lag Great dining options
10
Matthew
2. Juni 2025
·
Aufenthalt am 1 Nacht
Booked one night stay to celebrate my step-son's 21st birthday, we had 2 king-bed rooms in the main house. Full of character, spacious and very clean. We enjoyed drinking outside in the sun, the spa was clean and although busy it didn't feel crowded, and we made use of the outdoor jacuzzi and sauna. Our meal at Reflections was a little disappointing, but I put this down to them being extremely busy and possibly a staff member down. After dinner we enjoyed further drinks at the Champagne bar, which had a great atmosphere. Breakfast in the morning was plentiful. It was our 3rd trip, and we will definitely have a 4th.
Booked one night stay to celebrate my step-son's 21st birthday, we had 2 king-bed rooms in the main house. Full of character, spacious and very clean. We enjoyed drinking outside in the sun, the spa was clean and although busy it didn't feel crowded, and we made use of the outdoor jacuzzi and sauna. Our meal at Reflections was a little disappointing, but I put this down to them being extremely busy and possibly a staff member down. After dinner we enjoyed further drinks at the Champagne bar, which had a great atmosphere. Breakfast in the morning was plentiful. It was our 3rd trip, and we will definitely have a 4th.
8
Alistair
16. Mai 2025
·
Aufenthalt am 1 Nacht
I thinking is need to improve Breakfast and some of menus on Restaurant also the mattress too
I thinking is need to improve Breakfast and some of menus on Restaurant also the mattress too
10
Jessica
12. Sept. 2023
·
Aufenthalt am 1 Nacht
Fantastic time on one of the hotest days of the year! The hotel and grounds are stunning, the spa is spectacular and fill of surprises, including a cool pool, male and female facilities and shared facilities, jacuzzis you can rent privately and a £20pp to use the spa per night (this wasnt in the description, but fair enough. You can ever have drinks from the bar in the hot tubs! We booked a stunning tasting menus, and were able to share it under the stars due to the temperature. Impeccable service and food, a little dark, but we loved the ambience so much! The wine pairing menu was both fascinating and delicious, and the knowledge of the servers was incredible. The room and bathrooms were beautifully decorated, and we were given a mobile AC too because of the weather and the age of the building. The bathroom could have been cleaner, the shower and bath were not as clean as i would have hoped, but otherwise an almost perfect stay! Oh and breakfast i would do again, fresh and delicious and a slight break from tradition too! I would love to add how well they catered for my partners gluten allergy too! We will be back soon!
Fantastic time on one of the hotest days of the year! The hotel and grounds are stunning, the spa is spectacular and fill of surprises, including a cool pool, male and female facilities and shared facilities, jacuzzis you can rent privately and a £20pp to use the spa per night (this wasnt in the description, but fair enough. You can ever have drinks from the bar in the hot tubs! We booked a stunning tasting menus, and were able to share it under the stars due to the temperature. Impeccable service and food, a little dark, but we loved the ambience so much! The wine pairing menu was both fascinating and delicious, and the knowledge of the servers was incredible. The room and bathrooms were beautifully decorated, and we were given a mobile AC too because of the weather and the age of the building. The bathroom could have been cleaner, the shower and bath were not as clean as i would have hoped, but otherwise an almost perfect stay! Oh and breakfast i would do again, fresh and delicious and a slight break from tradition too! I would love to add how well they catered for my partners gluten allergy too! We will be back soon!
4
Emma
17. März 2025
·
Aufenthalt am 1 Nacht
The spa was not up to basic standards. Steam room was cold. Sauna was cold without water to top it up. Restaurant food was overpriced at £35:£40 per meal. It came cold. When informed staff, food was taken away, warmed under the grill and returned 20 mins later. This was a fish dish, so basically inedible.. The decor was dated and cheap looking. Terrible value for money overall.
The spa was not up to basic standards. Steam room was cold. Sauna was cold without water to top it up. Restaurant food was overpriced at £35:£40 per meal. It came cold. When informed staff, food was taken away, warmed under the grill and returned 20 mins later. This was a fish dish, so basically inedible.. The decor was dated and cheap looking. Terrible value for money overall.
10
deborah
30. Juli 2024
·
Aufenthalt am 1 Nacht
Excellent spa hotel. Food go9d not great
Excellent spa hotel. Food go9d not great
6
Jamie
24. Dez. 2024
·
Aufenthalt am 1 Nacht
Unfortunately it wasn’t the 5 star experience we are used to when staying at Alexander house when it came to the room and restaurant. The staff are all amazing though and will immediately fix any issues raised. Was just shame on first impressions when walking into a very tired room which was nowhere near worthy of a 5 star category - even if it was the basic room. We had a broken iron, broken plug sockets, wallpaper peeling from ceiling and walls, cracks apparent everywhere and just very tired woodwork/tiles throughout. Management were great and moved us to a junior suite for the trouble and were also in agreement with us. As for the restaurant, there were also issues here. We ordered the £100 cote du beouf, which not only came out to us 50 minutes after ordering, but was stone cold along with all of the side dishes. It took another 2 attempts to get this right, the second time the waiter said he didn’t even bring it out to us when he checked the temperature first. I guess third time lucky is always a charm but obviously we were waiting well over an hour by now for our food. The manager was kind enough to give us the bottle of wine we ordered on the house for the issues. We were celebrating joint birthdays (big 40) so it was a bit of a shame to experience the above, but the staff did what they could to still make it special so thank you.
Unfortunately it wasn’t the 5 star experience we are used to when staying at Alexander house when it came to the room and restaurant. The staff are all amazing though and will immediately fix any issues raised. Was just shame on first impressions when walking into a very tired room which was nowhere near worthy of a 5 star category - even if it was the basic room. We had a broken iron, broken plug sockets, wallpaper peeling from ceiling and walls, cracks apparent everywhere and just very tired woodwork/tiles throughout. Management were great and moved us to a junior suite for the trouble and were also in agreement with us. As for the restaurant, there were also issues here. We ordered the £100 cote du beouf, which not only came out to us 50 minutes after ordering, but was stone cold along with all of the side dishes. It took another 2 attempts to get this right, the second time the waiter said he didn’t even bring it out to us when he checked the temperature first. I guess third time lucky is always a charm but obviously we were waiting well over an hour by now for our food. The manager was kind enough to give us the bottle of wine we ordered on the house for the issues. We were celebrating joint birthdays (big 40) so it was a bit of a shame to experience the above, but the staff did what they could to still make it special so thank you.
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KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen
6
Denise
5. Juni 2026
·
Aufenthalt am 1 Nacht
At a cost of £196 per night, without breakfast. There is a charge of £20 per person to use the pool and sauna - no treatments. Never been charged to use a hotel pool, as a paying guest. Dinner - 6 of us, steak arrived without the ordered mash and peppercorn sauce ( no sauce at all) took 14 mins to get sauce and potato. Sauce was separated, with a layer of ? Oil on top, terrible. 2 of the party got food 15 mins before the rest of us. My food was ok, bu I ordered broccoli as a side, which was cold. Breakfast luke warm. Bath would not empty, switch broken. Blinds won't open. Pool and jacuzzi were very cool. outside sauna took 15 mins to heat up. Ordered coffee in the lounge beside reception on, as it was served we were ushered out to the 'champagne ' bar at the other end of the Hotel, as they had to set up for a conference lunch in the lounge. Would never stay here again, and some guests we talked to had paid £350 per night!!
At a cost of £196 per night, without breakfast. There is a charge of £20 per person to use the pool and sauna - no treatments. Never been charged to use a hotel pool, as a paying guest. Dinner - 6 of us, steak arrived without the ordered mash and peppercorn sauce ( no sauce at all) took 14 mins to get sauce and potato. Sauce was separated, with a layer of ? Oil on top, terrible. 2 of the party got food 15 mins before the rest of us. My food was ok, bu I ordered broccoli as a side, which was cold. Breakfast luke warm. Bath would not empty, switch broken. Blinds won't open. Pool and jacuzzi were very cool. outside sauna took 15 mins to heat up. Ordered coffee in the lounge beside reception on, as it was served we were ushered out to the 'champagne ' bar at the other end of the Hotel, as they had to set up for a conference lunch in the lounge. Would never stay here again, and some guests we talked to had paid £350 per night!!
10
AMANDA
31. Mai 2026
·
Aufenthalt am 1 Nacht
We have been number of times and have never been disappointed it is a lovely experience to have .And recommend it .
We have been number of times and have never been disappointed it is a lovely experience to have .And recommend it .
6
Dana
27. Apr. 2026
·
Aufenthalt am 1 Nacht
Beautiful building but lack of attention to detail. Upon arrival in spa, went to make a cup of hot tea and there was no sugar or stir sticks or spoons. Wanted to enjoy the hot tub before massage and it was like a barely warm bath plus the jets were spraying up at your face so you couldn’t sit without getting water in the face. Two lockers didn’t work. The massage staff was friendly but it was definitely fluff and buff- not much pressure so that was a disappointment. The main restaurant was fully booked and only time we could eat at the casual bar was 9 pm- so we had no dinner. Spa suite was spacious and well designed but the lights didn’t work and the hairdryer back piece kept falling off. Not impressed.
Beautiful building but lack of attention to detail. Upon arrival in spa, went to make a cup of hot tea and there was no sugar or stir sticks or spoons. Wanted to enjoy the hot tub before massage and it was like a barely warm bath plus the jets were spraying up at your face so you couldn’t sit without getting water in the face. Two lockers didn’t work. The massage staff was friendly but it was definitely fluff and buff- not much pressure so that was a disappointment. The main restaurant was fully booked and only time we could eat at the casual bar was 9 pm- so we had no dinner. Spa suite was spacious and well designed but the lights didn’t work and the hairdryer back piece kept falling off. Not impressed.
10
Stephen
20. Apr. 2026
·
Aufenthalt am 2 Nächte
The character of the builder was amazing. The setting the location was perfect..
The character of the builder was amazing. The setting the location was perfect..
10
clare
11. Apr. 2026
·
Aufenthalt am 1 Nacht
Stunning hotel set in amazing grounds. Comfy bed with lovely bath and wonderful spa facilities. Bar was also lovely
Stunning hotel set in amazing grounds. Comfy bed with lovely bath and wonderful spa facilities. Bar was also lovely
Richtlinien der Unterkunft
Check-in
Check-out
Von 15:00 bis 23:00
Vor 11:00
Optionale Extras
Zusätzliche kostenpflichtige Dienstleistungen, die Sie anfragen können.
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Preise für kommende Reisedaten
September 2026
So. | Mo. | Di. | Mi. | Do. | Fr. | Sa. |
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Oktober 2026
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Günstiger
Teurer
Durchschnittlicher Preis pro Nacht aus den verfügbaren Tarifen, einschließlich Steuern und Gebühren.
Preise in USD für 2 Gäste, täglich aktualisiert.
- 2026-09-04: 310.6841050842285USD
- 2026-09-05: 287.873181942749USD
- 2026-09-06: 221.03882612915038USD
- 2026-09-07: 218.65357536010742USD
- 2026-09-08: 221.03882612915038USD
- 2026-09-09: 219.12066245422363USD
- 2026-09-10: 220.36444997558593USD
- 2026-09-11: 261.716729989624USD
- 2026-09-12: 313.94306408691403USD
- 2026-09-13: 224.22179509277345USD
- 2026-09-14: 220.390695602417USD
- 2026-09-15: 219.97347697143553USD
- 2026-09-16: 219.97347697143553USD
- 2026-09-17: 220.6767215423584USD
- 2026-09-18: 267.06977456970213USD
- 2026-09-19: 314.4836070373535USD
- 2026-09-20: 220.6767215423584USD
- 2026-09-21: 387.1459628967285USD
- 2026-09-22: 387.0016385314941USD
- 2026-09-23: 369.900760748291USD
- 2026-09-24: 393.71917216186523USD
- 2026-09-25: 407.8785194824219USD
- 2026-09-26: 418.1332760131836USD
- 2026-09-27: 388.62592561645505USD
- 2026-09-28: 365.60257416381836USD
- 2026-09-29: 387.1459628967285USD
- 2026-09-30: NO DATA
- 2026-10-01: 378.0011784057617USD
- 2026-10-02: 478.8457374694824USD
- 2026-10-03: 461.7291229431152USD
- 2026-10-04: 491.60908681030276USD
- 2026-10-05: 343.8151595825195USD
- 2026-10-06: 332.4504310119629USD
- 2026-10-07: 337.1317222290039USD
- 2026-10-08: 478.4311593505859USD
- 2026-10-09: 478.8457374694824USD
- 2026-10-10: 509.01172727661134USD
- 2026-10-11: 529.8492663696289USD
- 2026-10-12: 343.93322059936526USD
- 2026-10-13: 338.51719360351564USD
- 2026-10-14: 347.4547067565918USD
- 2026-10-15: 495.14368692016603USD
- 2026-10-16: 488.65440695190426USD
- 2026-10-17: 473.0833603515625USD
- 2026-10-18: 544.4179462280273USD
- 2026-10-19: 346.1610330505371USD
- 2026-10-20: 334.8199450378418USD
- 2026-10-21: 347.4547067565918USD
- 2026-10-22: 491.2522100830078USD
- 2026-10-23: 509.4643713012695USD
- 2026-10-24: 551.6680126647949USD
- 2026-10-25: 503.2774919921875USD
- 2026-10-26: 355.49515466308594USD
- 2026-10-27: 356.6810458557129USD
- 2026-10-28: 356.05136347045897USD
- 2026-10-29: 514.5618355773926USD
- 2026-10-30: 575.4212796325684USD
- 2026-10-31: 569.1673065063477USD
- 2026-11-01: 500.3576527160644USD
- 2026-11-02: 362.3781721984863USD
- 2026-11-03: 356.21128280639647USD
- 2026-11-04: 349.46472126464846USD
Die Mitarbeiter der Rezeption heißen dich bei deiner Ankunft willkommen. Von der Unterkunft zur Verfügung gestellte Informationen werden ggf. mit automatischen Übersetzungstools übersetzt.
Der Check-in muss von einer Person durchgeführt werden, die mindestens 18 Jahre alt ist.
- Für zusätzliche Personen fallen möglicherweise Gebühren an, die abhängig von den Bestimmungen der Unterkunft variieren können.
- Beim Check-in werden ggf. ein Lichtbildausweis und eine Kreditkarte, Debitkarte oder Kaution in bar für unvorhergesehene Aufwendungen verlangt.
- Je nach Verfügbarkeit beim Check-in wird versucht, Sonderwünschen entgegenzukommen, sie können jedoch nicht garantiert werden. Eventuell fallen zusätzliche Gebühren an.
- Diese Unterkunft akzeptiert Kreditkarten und Debitkarten; Bargeld wird nicht akzeptiert.
- Diese Unterkunft ist mit Sicherheitseinrichtungen wie einem Kohlenmonoxidmelder, einem Feuerlöscher, einem Rauchmelder, einem Sicherheitssystem und einem Erste-Hilfe-Kasten ausgestattet
- Bitte beachte, dass kulturelle Normen und Gastrichtlinien je nach Land und Unterkunft unterschiedlich sein können. Die aufgeführten Richtlinien wurden von der Unterkunft zur Verfügung gestellt.
- Für Massageanwendungen und Behandlungen im Wellnessbereich sind Voranmeldungen erforderlich. Bitte setze dazu vor der Anreise mit diesem Hotel in Verbindung. Die entsprechenden Kontaktinformationen findest du auf deiner Buchungsbestätigung.
- Die Unterkunft bietet je nach Verfügbarkeit Zimmer mit Verbindungstür/nebeneinanderliegende Zimmer. Bitte wende dich mit deiner Anfrage direkt an deine Unterkunft. Die Telefonnummer findest du auf der Buchungsbestätigung.
- Der Zugang zu einigen Einrichtungen ist evtl. eingeschränkt. Bitte wende dich bei weiteren Fragen direkt an die Unterkunft (Kontaktinformationen siehe Buchungsbestätigung).
- Haustiere sind nur in ausgewählten Zimmern erlaubt (zusätzlich anfallende Kosten sind im Gebührenabschnitt aufgeführt). Bitte wende dich für die Zuweisung eines dieser Zimmer direkt an die Unterkunft. Die entsprechenden Kontaktinformationen findest du auf der Buchungsbestätigung.
- Kontaktloser Check-in und kontaktloser Check-out sind verfügbar.
- Aufpreis für das kontinentale Frühstück: ca. 15.50 GBP pro Person
- Gebühr für Langzeitparkplätze: 7.5 GBP pro Nacht
- Gebühr für Haustiere: 40.00 GBP pro Haustier, pro Nacht
- Assistenztiere sind von den Gebühren ausgenommen
- Gebühr für späten Check-out: 50 GBP (je nach Verfügbarkeit)
- Nutzungsgebühr für das Zusatzbett: 40.0 GBP pro Nacht
- Gebühr für die Nutzung der Einrichtungen: 20 GBP pro Person, pro Tag. Diese Gebühren beinhalten die Benutzung folgender Einrichtung: Wellnesscenter
Die oben aufgeführte Liste enthält vielleicht nicht alle Informationen. Gebühren und Kautionen enthalten eventuell keine Steuern und können sich ändern.
Beliebte Annehmlichkeiten
Parkmöglichkeiten
Restaurant
Pool
Zimmerservice
Parkservice
Informationsschalter für Ausflüge
Dienstleistungen
Informationsschalter für Ausflüge
Chemische Reinigung
Reinigung
Bankett-Ausstattung
Safe
Fahrradvermietung
Gepäckaufbewahrung
Ausgewiesene Raucherzone
Schnelles Ein- und Auschecken
Waschsalon mit Selbstbedienung
24-Hour Front Desk
Concierge Services
Lockers Available
Aktivitäten
Pool
Tennisplätze
Garten
Golfplatz (in der Nähe)
Radfahren
Wandern
Hallenbad
Beheiztes Freibad
Pool (Indoor)
Gartenmöbel
Terrasse
Fitness Center (nearby)
Allgemein
Zimmerservice
Restaurant
Nichtraucher-Zimmer
Sauna
Whirlpool/Jacuzzi
Dampfsauna
Massage
Spa & Wellness Center
Körperanwendungen
Gesichtsanwendungen
Frühstück auf dem Zimmer
Allergikerzimmer verfügbar
Familienzimmer
Beach Sun Loungers
Wheelchair Accessible (Limited)
Parkmöglichkeiten
Parkmöglichkeiten
Parkservice
Kostenfreies Parken
Ladestation für Elektroautos
Parking (Limited)
Parking Onsite
Internet
Kostenloses W-LAN