Name: The Empress Hotel
Address: Central Promenade, Douglas Promenade, Douglas, Isle of Man, Douglas Promenade, Isle of Man
Rating: 8.33

Guest reviews

8.3

Very good

Based on 1,345 verified reviews

Who stays here?

Business

27%

Couple

36%

Family

18%

Group

11%

Solo

6%

What guests think

AI-generated summary based on recent guest reviews

Across the reviews of The Empress Hotel, guests consistently praise the friendly staff and seafront location, while noting variable room sizes and occasional noise, warmth without air conditioning, and the time-limited on-street parking.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

10

Niamh

Feb 7, 2026

·

Stayed 1 night

Great spot. Really lovely staff and an excellent location right on the seafront. I had a meal in the restaurant which exceeded expectation. Bathroom was spotless. Online check in was quick and simple. Overall, very impressed.

6

Dawn

Feb 1, 2026

·

Stayed 1 night

Room was clean However it was very small Breakfast was ok but nothing special

10

merran

Dec 29, 2025

·

Stayed 2 nights

The reception is open 24/7 which was helpful when our ferry arrived at 5.30am. It's right on the promonade so lovely for views and walking.

10

Wendy

Dec 23, 2025

·

Stayed 1 night

We enjoyed our stay very much, staff were friendly and breakfast was very good. Hotel was decorated very nicely for Christmas.

10

David

Dec 19, 2025

·

Stayed 2 nights

Room as all ways spot on ,staff brilliant

Central Promenade, Douglas Promenade, Douglas, Isle of Man

Location

The Empress Hotel is centrally located in Douglas, a 3-minute walk from Douglas Beach and 5 minutes by foot from Palace Casino. This beach hotel is 0.7 mi (1.2 km) from Gaiety Theatre and 1 mi (1.7 km) from Manx Museum.

Douglas Beach(0.2 miles)

Palace Casino(0.3 miles)

Gaiety Theatre(0.3 miles)

Isle of Man Arts Centre(0.6 miles)

Douglas Bay Horse Tramway(0.7 miles)

Manx Museum(0.7 miles)

More location info

Property Policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 05:30

Before 11:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Full breakfasts are served on weekdays from 7:00 AM to 10:00 AM and on weekends from 7:30 AM to 10:00 AM for a fee of approximately GBP 13.50 for adults and GBP 6.75 for children.

Check-in is from 3:00 PM, and check-out is by 11:00 AM. Early or late check-in/check-out may be available upon request, and additional charges may apply.

The hotel is centrally located in Douglas, a 3-minute walk from Douglas Beach and 5 minutes on foot from Palace Casino. It is 0.7 mi (1.2 km) from Gaiety Theatre and 1 mi (1.7 km) from Manx Museum.

Children are allowed at the property, and the minimum age for children to stay for free is not specified.

Cribs (infant beds) and rollaway beds are available for a fee of GBP 15.00 per night. Advance request or confirmation may be required.

The Empress Hotel

Amenities

Property description

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