HOTEL TIVOLI SINTRA

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Foi o pior hotel que ficamos nesta viagem: café da manhã deixando a desejar, elevador que não funciona, quarto sem regulagem do ar condicionado, ralo do banheiro entupido (e não conseguiram desentupir, mesmo com a reclamação), vaso sanitário quebrado, barulho no ar condicionado. Também colocaram cama de solteiro para o casal e após reclamação colocaram um pilowtop para enganar. Muito ruim. Esta rede NH é complicada, fiquei em outro em Bruxelas com vários problemas. Não me hospedo mais nesta rede

Great rooms and view. Quiet rooms. Gym was a plus. Trusted them with the luggage.

Très bien situé, nous avons pu y stationner l’auto en sécurité et profiter des lieux à pieds durant les 48h de notre séjour. Le personnel attentionné et un coup de coeur pour l’équipe du restaurant/bar. Ils ont su nous concocter de bons cocktails lors de l’apéro et bien nous guider pour des choses à faire. J’y reviendrais assurément, merci

Un gran problema para entrar con auto de ahí en adelante todo bien excelente ubicación

Buona struttura. Comoda, attaccata al centro storico e con parcheggio a pagamento (15€); per accedervi conviene contattare l’hotel cosicché vi possano mandare un qr code per accedere al centro storico. Ci sono dei parcheggi anche davanti all’hotel ma sono pochi. Colazione buona e varia, in stile NH. Camera grande e spaziosa (suite) con due stanze, di cui una matrimoniale e l’altra salottino, adibita a cameretta con divano letto e un letto pieghevole (un po’ vecchiotto). Bagno con lavandino a ciotola non comodissimo, ma per una notte va bene. La camera era in parquet. Bella sorpresa aperitivo di benvenuto con piatto di salumi e formaggi…c’era anche una bottiglia di vino, ma non l’abbiamo aperta e non sappiamo se faceva parte del benvenuto; graditissima l’acqua (5 bottiglie complessivamente per 4 persone). Presente anche il ristorante, parrucchiere e palestra ma sono servizi di cui non abbiamo usufruito.

O Hotel é super bem Localizado; no centro histórico de Sintra! Equipe de recepção muito gentil , atenciosa e solicita ! Café da manhã completo e saboroso! Quarto triplo com espaço adequado! Estacionamento no hotel; pago e super conveniente! Recomendo!

Centrally located next to the palace and shopping. Although the roads in that part of town are narrow and difficult to navigate, the on-site parking and close in location made it a perfect stop after a long day of travel. Would stay there again…maybe stay more than one night and explore Sintra more.

I chose your hotel specifically because of its central location in Sintra, expecting comfort and quality that reflect the significance of this historic town. Unfortunately, my experience was deeply disappointing. The hotel is, frankly, unacceptably outdated. The elevator only works if you press and hold the button constantly. The restaurant serves uninspired sandwiches and lacks a proper lunch menu. The front desk is staffed by young receptionists who appear untrained and unable to answer the most basic questions about the area. One rainy day, I was given an umbrella which broke as soon as I opened it outside. On the evening before my departure, I requested a taxi — the next morning, the receptionist on duty had no idea about the request or my destination. There was, however, one excellent staff member — Francisco — whose professionalism stood out starkly. I made sure to ask his name because he was the only person in the hotel who truly knew what he was doing. Overall, every detail of the stay was weighed down by poor coordination and a lack of basic standards. This level of service — in the heart of a UNESCO-protected historic town — seriously damages the image of Sintra as a destination. I believe it’s important not to hide this truth.

Sintra was lovely. Hotel is close to some popular attractions and many restaurants. Very convenient. A little old but clean. Had a little trouble with the QR code to access the hotel parking. Thankfully it worked in the end. The driver behind us who seemed like a resident of the town was getting a little impatient. In the end, he got out of his car and helped us to speak with hotel staff through the gantry speaker.

Very good location in Sintra. Staff had good recommendations for food. Room was clean and housekeeping was great. Spacious. Hotel bar and restaurant was overpriced even for happy hour, no issue is cute. Taverns were less than three minute walk away. Romania de Rocco outstanding affordable restaurant nearby.

Very clean and professional.

Honestly, I am surprised this is a 4 star hotel. The good: you can't ask for a better location. Right in the historic center with gorgeous views in every direction. Not too far from the train station and a -15 minute walk from the Quinta da Regaleira. Restaurants and cafés practically at your doorstep. The balcony offered a stunning view of the hills. The bad: staff was indifferent, at best. The room had mould! Mould in the corners of the bathroom, on the balcony curtains. Stains on the walls- particularly concerning, black and brown stains on the wall next to the toilet. Black scuff marks in the bathtub, hair in the grout. The heater would only blow cold and the insulation was poor so it was a chilly night. Not that I could have slept well on a mattress that was pure springs and a frame that moved every time I did. And for an extortinate €19, a breakfast on par with something you'd find included at a chain hotel in the States.

This hotel is in a brilliant position for exploring Sintra. The staff are very helpful and friendly. The breakfasts are wonderful and the views from the hotel are stunning. However, the hotel is advertised as having air conditioning. The management did not think it was necessary to actually switch the air conditioning on (this was in April). Therefore any fresh air intake was not available without heating an already too warm room. The consequence of this was that each morning the windows of our room had to be dried with towels (which we assume had contributed to the black mould around each of the windows in the room and sitting area). Of course during the day the windows could be opened but that was not possible at night. I think that advertising for hotels should make it clear that the air conditioning is available only at the management's discretion

Rooms have mold and property is really old

Perfect experience here! The staff were professional and helpful. The room was fresh, modern, immaculate. Bedding was super comfy. Decor and lobby were modern and gracious. The breakfast was amazing. And the location can't be beat. Right across from the palace with a view into town, close to every restaurant and sight. I liked it so much we extended our stay. Definitely will be back!

The room smelled like mildew. The drinking glasses smelled like they werent washed. Front desk attendant didnt want to be bothered with questions.

The hotel was beautiful it was very clean, quiet and modernized. They have a delivery service that will bring you dinner. The front desk people were very friendly for both check in and out, they even offered to have a taxi come to the front to pick us up and take us to our desired destination after check out

Clean room and very informative staff. The hallway did smell a little moldy but the room was very clean

Hotel is oud en slechts gedeeltelijk geupgrade (ontbijtzaal en restaurant). Kamers zijn half gerenoveerd, vloerbedekking is nieuw, meubilair is oud en wit geverfd. Badkamer is nieuw. Wij hadden klein balkon met uitzicht op de tuinen van het palacio. Balkon was wel vies door de bouwwerkzaamheden in de straat, jammer. Sintra is erg touristisch, overdag. Na 6 uur gaan de meesten restaurants dicht, en de dagjesmensen gaan weg. Dan is het uitgestorven in Sintra en dus dan is er weinig plaatsen om te dineren.

While the exterior of the hotel looked quite dated, the interiors were stunning, new and stylish. Beds were comfy, and bathrooms and fixtures were all updated. Views were expansive and beyond stunning to water, alley and castles. . Hotel is the best location if you want to be in the heart of this charming town and walk to shops and restaurants. We could also walk to some of the castles. Staff was incredibly gracious, and many nice amenities and gifts were found in the room. Plus we had an enormous balcony as we had the end unit. Would absolutely recommend!

The NH Sintra Centro is a lovely hotel with beautiful views out their balconies. Staff was friendly, professional and helpful. Only complaint would be that the bed was a little hard -could have used a new mattress.

This hotel was fairly clean, beds and pillows were pretty comfortable. Easy to find and good location in the heart of the city. The breakfast was excellent as well. Have to pay for parking, and they do not guarantee a parking spot either which was unfortunate. The hotel lobby is really gorgeous, but the rooms are a little worn for a 4 star hotel. A couple things just broke or fell off, for example when I closed the door to the room, a plastic piece from the room card scanner fell off. Chipped paint and worn and torn flooring. I would likely stay here again though.

The location was great. Easy to get to the main attractions in Sintra. The breakfast was nice especially a great view in the dinning area. I liked the extra large bed! The rooms are older and worn, it needs an update! Even though it was summer weather in November , the heat was on! Didn’t sleep well the first night bec it was stuffy and warm. Second night, we turned off the heat and kept the window open to let the cool air in. We sat on the varanda in the evening, which was nice. Also, at 2:20 am was woken up with loud noise, like construction, but it was the recycling truck picking up trash, recycle glass and other stuff! Wow was it loud! Wish they warned you or had sound proof windows like the hotel we stayed at in Porto. Over all it was okay, I’m on the fence if I’d stay there again.

The property was alright. Our rooms balcony door didn’t have a lock and would keep opening through the night which was annoying.

Good choice in Sintra. We had a room with a balcony with the valley view

Perfect location. The bed situation threw me off. It is two twin beds pushed together but not attached. They will separate and you will find yourself on the floor in the middle of the night. Be careful. The rooms are beautiful and the shower was amazing.

Shower floods. WIFI unreliable. Air conditioning not capable of cooling down room.

Very nice. Excellent location. Staff very helpful. Wonderful having a balcony. Breakfast was refreshing and had a good variety. Unfortunately pipes made noise all day and night but still enjoyed our stay.

The staff was amazing and it couldn’t have been a better location. Really large rooms. It was a perfect stay.

We were warmly welcomed by the staff at the NH Centro Sintra, who were extremely helpful. We were delighted to be upgraded to a gorgeous Valley view room that had a balcony / terrace with beautiful views over Sintra including the Castelo dos Mouros and the Quinta da Regaleira. Breakfast was fantastic, my mum who is a very fussy eater, said it was the best hotel breakfast she had ever had. The service wasn’t OTT, but they were attentive. The restaurant had views across the valley and we even witnessed a rainbow! We had a few drinks at the bar and the staff were wonderful. They didn’t have the wine I requested so the barman asked my preference and chose a gorgeous wine based on that. The location of the hotel is second to none (although ignore the route on Google Maps as it takes you all around the houses and up very steep sets of stairs - not ideal with cases!) with the incredible views from the back and the front coming out into the historic square. Do not let the outside of the hotel put you off, the inside is beautifully decorated and the rooms are really well appointed. We can’t wait to return!

We stayed for one night to visit the major sites in Sintra (which were spectacular). The hotel is very conveniently located relative to the sites. The gentleman on the front desk, Francisco was truly exceptional. He was very helpful and pleasant and made this visit one of our most memorable.

Hotel deixou muito a desejar, principalmente pelo atendimento do pessoal da recepção, Somente o recepcionista João que estava no dia que cheguei era atencioso. O padrão do hotel está longe dos hotéis NH que já fiquei, tanto na estrutura, quanto no atendimento. Ar condicionado não funcionava adequadamente, foi necessário solicitar ventiladores. Café da manha ok, mas não podiam fazer nada diferente, estávamos um uma criança e nada era possível para eles. No check out o portal da garagem não funcionava e o recepcionista não queria fazer nada para ajudar e falou q se eu perdesse o voo o problema não era dele, um grande descaso, falou que tinha ligado para o técnico mas não tinha previsão e que não iria colocar no manual. Graças a deus fui na garagem e o portão funcionou. Ainda me mandaram um email muito desrespeitosos após minha estadia. Não recomendo ficar nesse hotel, apesar de uma boa localização.

This hotel is centrally located for exploring Sintra. Pedro at reception was so helpful and friendly- thank you!

NH Hotel Sintra – A Hidden Gem with Breathtaking Views Dear NH Hotel Sintra Team, I am writing to express my sincere gratitude and admiration for the incredible experience I had at your hotel. From the moment I arrived, it was clear that NH Hotel Sintra is a true hidden gem, offering not only comfort and convenience but also one of the most breathtaking views I have ever encountered. I booked a suite last-minute on Valentine’s Day, not realizing just how special my stay would be. To my surprise and delight, the suite featured a stunning 27-foot-long private balcony with panoramic views of the Moorish Castle, multiple other castles, and the entire town of Sintra. It was as if I had my own private lookout over this enchanting city. The rooftop terrace was equally impressive—so spacious that it could easily host a wedding or a grand celebration. And yet, we gad it all to ourselves, making for an unforgettable and peaceful retreat. Beyond the views, everything about NH Hotel Sintra exceeded expectations. The location was unbeatable, just steps away from the National Palace, allowing for easy exploration of Sintra’s historic wonders. The staff was warm and welcoming, ensuring a seamless and enjoyable stay. The suite was spacious, impeccably clean, and quiet, providing the perfect balance of relaxation and luxury. I cannot recommend NH Hotel Sintra enough. It was not only an economical choice but an experience that felt priceless.

This was the best place we stayed in Portugal. The staff was super friendly, helpful, welcoming and kind. From the person who checked us in to the bar tenders to the breakfast staff, every encounter was memorable in the best way. The hotel is also very beautiful and conveniently located.

Great place. I want to thank Francisco for being so kind and patient. I had messed up my hotel dates on expedia and he allowed me me to fix it without a penalty from expedia. He was very kind and made the stay memorable

Staff was awesome!!!!

Staff was so helpful in storing our luggage due to early arrival. But they quickly had our room available. Very nice of them as weather was rainy.

I chose your hotel specifically because of its central location in Sintra, expecting comfort and quality that reflect the significance of this historic town. Unfortunately, my experience was deeply disappointing. The hotel is, frankly, unacceptably outdated. The elevator only works if you press and hold the button constantly. The restaurant serves uninspired sandwiches and lacks a proper lunch menu. The front desk is staffed by young receptionists who appear untrained and unable to answer the most basic questions about the area. One rainy day, I was given an umbrella which broke as soon as I opened it outside. On the evening before my departure, I requested a taxi — the next morning, the receptionist on duty had no idea about the request or my destination. There was, however, one excellent staff member — Francisco — whose professionalism stood out starkly. I made sure to ask his name because he was the only person in the hotel who truly knew what he was doing. Overall, every detail of the stay was weighed down by poor coordination and a lack of basic standards. This level of service — in the heart of a UNESCO-protected historic town — seriously damages the image of Sintra as a destination. I believe it’s important not to hide this truth.

Good location

Great area to stay at, staff were very hospitable! Finding ubers was a bit difficult due to restricted vehicle entrance in the area but you can call taxis!

Very good location in Sintra. Across the street from the sites and bus stop is 100yds. Historic building and rooms are well maintained. Standard European breakfast. Staff helpful and polite.

The view of the castle from their balcony was the highlight of the hotel for me. Both nights we enjoyed the music and view outside. We could walk to all the shops and restaurants. We drove a rental car to this location. It was tricky parking and driving a stick.

Great location for shopping, dining and having access to all the main attractions. Enjoyed being able to walk directly from the hotel to explore the town. Property is a bit dated but a good value for what you’re getting.

Centrally located next to the palace and shopping. Although the roads in that part of town are narrow and difficult to navigate, the on-site parking and close in location made it a perfect stop after a long day of travel. Would stay there again…maybe stay more than one night and explore Sintra more.

Fabulous location. Literally right next to national palace (20 steps?) and near popular area for cafes, taxi pickup, stores, etc.

It's major selling point is that it's right in the heart of the historic centre.

The hotel was very complicated to get to, but great location and the staff was amazing. Beautiful inside..

Great location!!! Will definitely be back

Very good location in Sintra. Staff had good recommendations for food. Room was clean and housekeeping was great. Spacious. Hotel bar and restaurant was overpriced even for happy hour, no issue is cute. Taverns were less than three minute walk away. Romania de Rocco outstanding affordable restaurant nearby.

Absolutely stunning views and the room was beautiful. We loved the location and the 2 for 1 cocktails at happy hour.

Great location, dated hotel. Front desk staff were lovely, had to move rooms because of sewage smell from bathroom. Restaurant staff allowed us to sit (during open hours, 5pm) but received no service as apparently (according to the front desk after we asked) they were all "in training", left after 20mins of being ignored, so can't speak to the restaurant. Right in the heart of historic town center though, easy walk to everything, lots of sights and restaurants close by.

We were warmly welcomed by the staff at the NH Centro Sintra, who were extremely helpful. We were delighted to be upgraded to a gorgeous Valley view room that had a balcony / terrace with beautiful views over Sintra including the Castelo dos Mouros and the Quinta da Regaleira. Breakfast was fantastic, my mum who is a very fussy eater, said it was the best hotel breakfast she had ever had. The service wasn’t OTT, but they were attentive. The restaurant had views across the valley and we even witnessed a rainbow! We had a few drinks at the bar and the staff were wonderful. They didn’t have the wine I requested so the barman asked my preference and chose a gorgeous wine based on that. The location of the hotel is second to none (although ignore the route on Google Maps as it takes you all around the houses and up very steep sets of stairs - not ideal with cases!) with the incredible views from the back and the front coming out into the historic square. Do not let the outside of the hotel put you off, the inside is beautifully decorated and the rooms are really well appointed. We can’t wait to return!

It’s a great property centrally located, you can walk to every attraction on the city, breakfast was good, and the employees really took good care of the guest.

L'hotel est au centre historique, à coté du palais national. Il est simple à l exterieur mais très classe à l interieur. L equipe est au top, agréable, souriante, professionnel. Large choix de sucré et salé au petit dejeuner, super equipe et petit clin d'oeil à notre Omar Sy.

It’s in a fantastic location. There is some work which needs to be done to the property, which lets it down a little. The first room we stayed in had some plumbing issues which caused the wall itself to leak when the shower was running. We moved rooms and the hotel staff were very apologetic and incredibly nice about it. The next room we were in had clearly had recent work taken out on it, which hadn’t been painted over or finished properly, though there were no leaking walls and everything was perfectly fine. Aside from that, everything was very clean and the hotel staff were very friendly. The bar is nice and there is a great balcony, avoid the restaurant though. The food is truly awful and the service is worse. A shame, as the space is perfectly nice and the view is great, it’s a real wasted opportunity. A very nice spot for quiet afternoon drinks though and there are plenty of good dining options within a five minute walk.

Très bien situé, nous avons pu y stationner l’auto en sécurité et profiter des lieux à pieds durant les 48h de notre séjour. Le personnel attentionné et un coup de coeur pour l’équipe du restaurant/bar. Ils ont su nous concocter de bons cocktails lors de l’apéro et bien nous guider pour des choses à faire. J’y reviendrais assurément, merci

NH Hotel Sintra – A Hidden Gem with Breathtaking Views Dear NH Hotel Sintra Team, I am writing to express my sincere gratitude and admiration for the incredible experience I had at your hotel. From the moment I arrived, it was clear that NH Hotel Sintra is a true hidden gem, offering not only comfort and convenience but also one of the most breathtaking views I have ever encountered. I booked a suite last-minute on Valentine’s Day, not realizing just how special my stay would be. To my surprise and delight, the suite featured a stunning 27-foot-long private balcony with panoramic views of the Moorish Castle, multiple other castles, and the entire town of Sintra. It was as if I had my own private lookout over this enchanting city. The rooftop terrace was equally impressive—so spacious that it could easily host a wedding or a grand celebration. And yet, we gad it all to ourselves, making for an unforgettable and peaceful retreat. Beyond the views, everything about NH Hotel Sintra exceeded expectations. The location was unbeatable, just steps away from the National Palace, allowing for easy exploration of Sintra’s historic wonders. The staff was warm and welcoming, ensuring a seamless and enjoyable stay. The suite was spacious, impeccably clean, and quiet, providing the perfect balance of relaxation and luxury. I cannot recommend NH Hotel Sintra enough. It was not only an economical choice but an experience that felt priceless.

Lovely hotel within steps of the National Palace with a very nice breakfast with lovely views and many shops and restaurants very nearby. Would not hesitate to recommend.