Hilton Garden Inn Columbus Easton

El Ella t service

room was very spacious clean modern ..the air thermostat was functional and responsive

Great customer service clean place multiple amenities

Check in time was 3 and we paid 415 and change in advance for the room. We got there from out of state @3:10 walked in and the lobby was full(later to find out they were all waiting on rooms to be cleaned) once we got to the front of the line to be checked in we are told that there are no clean rooms so we couldn’t get checked in asked how long she had no idea. Husband says check in was at 3 she said that it’s a round about time not a definite check in time. Gave her my number and sat out in the car. Didn’t receive a call or text and had been waiting for over an hour and a half so we go back in. She was able to get us a room paid $100 for a deposit. Woke up the next morning to another $131 taken out my account, go down to see why. Same lady says she doesn’t know why and can’t help me with anything. So for a total of @$600 we got to sit outside in the car for over an hour a bed to sleep in for 2 nights and no breakfast because I didn’t read the fine print that you have to pay $10 extra per person in advance. So all in all not a great experience with the people side of it but the bed was comfy

Nice staff, not cleaned or sanitized properly throughout