Cozumel Hotel & Resort - All Inclusive

This resort is close to town so nice to be able to walk to San Miguel de Cozumel. Smaller property with a great pool. Beach side across the street is lovely. Everyone on the staff was great, shout out to the activities crew, Juanita, Jesus, and Diego. Thank you Cynthia in the dining area for letting me practice my Spanish.

The pool is a selling point of this property. The food is nothing to get excited about. The mexican night was the best food and entertainment night of the week. I miss the days you could order food pool side chair. They now have a limited menu and you have to sit at a table to order food for lunch or go to ther side for buffet style.

Great location. Nice pool!

A $10 ride to town. No restaurants nearby...must go to town. Hotel level is 2/5 stars. Dive Paradise is on-site. Hotel is actually ACROSS STREET FROM BEACH...you walk under the street in a tunnel to get there

Room is reasonable and beds comfortable. Several drinking water dispensers available in the halls. Food is fine. Had a few items I really liked. Drinks are good. They even have a little bar close to the oceanside seating areas. Dive boat pickup is convenient and the lockers at the dock keep from having to carry gear back to the room. Provided entertainment most nights. Can walk to town.

Easy check-in and they let me store luggage as soon as I arrived so I could hope on a boat and go scuba diving. It was a great hotel with amazing beach and access to a clear ocean view of fish. You could snorkel and swim from the hotel property. The easy access to pier which allowed my fishing charter to pick me up right from pier. Super easy. I like the location, and the service was very good. The front desk helped me with a number of questions and knew the area and available activities well.

The hotel and surroundings are dated. The beach is rocky but you are able to swim, snorkel or dive right from the hotel access. Their main dining room overlooked the water with breathtaking views. The staff made our stay a delight! We would definitely go back!

Large pool, fun activities, but not pushy .

Cool place _ staff was great - Diego the entertainment director was cool and did good. Safe passage to the beach, nice pool area. Food pretty good for an AI. Beach area had steps for water access. They did have chairs and recliners on a sandy area with great views on the ocean. Walkable to souvenir shops. Good views of the cruise ships.

Great place for a stay in Cozumel! "Older", but very clean and well kept. Great central pool, which is fantastic for our toddler who is learning to swim! The food was pretty good, we ate at the buffet for breakfast, beach club for lunch, and had room service at night. The coolest feature is the private beach club. There's a tunnel that connects the main property to to the beach, which was very cool! Plenty of Adirondack chair, lounges and hammocks, crystal clear water (watch the craps and sea urchins), and perfect sunset views. This was a really great place for a family stay.

It did not really feel like an all inclusive. You had to work to find bartenders and it was not 24 hour service. Property and rooms are old, but clean. Breakfast was OK, lunch buffet was very poor, dinner was OK. It is definitely a hotel set up for scuba divers. If you are not diving, I would not recommend this hotel.

I have never written a bad review however the hotel is in shambles. Everthing needs to be power washed there is dried gum and dirt covering every hallway. Someone pooped in the jacuzzi and we had to report it, after using it. I also was sick the day after. There are absolutely no amenities, no in room snacks or beverages, no facecloths, no bed linenes except a sheet and 1 pillow. The hotel is very old and that was not the issue it was the cleanliness. The staff tried but are trained more to make sure people do not steal than to assure your comfort. It is sad this could be a gem of a hotel. I tried to find a direct number to comtact Wyndham, it is surprising they are allowing this hotel to be a part of their chain. The only upside would be easy access for snorkeling.

Room and large areas very old n run down looking. Hot food not very warm, not always covered so didn't retain heat . No washcloth 14 days Nice selection at buffets. Special dinners by the pool very nice Staff at entrance stood around visiting and laughing with security. Some staff very nice, others were a little unkind at times. Housekeeping in our room was wonderful Pool is beautiful. Beach area had lots of ants. Entertainment/activities in the evenings was nice. Plenty of drinking water available. Windows, floors, small tables in common areas need cleaning. Requested a room change day one because we had no furniture. They moved us to a better room day 2.

The staff were nice, The front seat girls were not helpful. There was no internet for several days. They were working around the pool, so there were pieces of tile and concrete all around. I cut my foot on a piece in the pool.

We were highly satisfied...very clean

Great place for a stay in Cozumel! "Older", but very clean and well kept. Great central pool, which is fantastic for our toddler who is learning to swim! The food was pretty good, we ate at the buffet for breakfast, beach club for lunch, and had room service at night. The coolest feature is the private beach club. There's a tunnel that connects the main property to to the beach, which was very cool! Plenty of Adirondack chair, lounges and hammocks, crystal clear water (watch the craps and sea urchins), and perfect sunset views. This was a really great place for a family stay.

The room was very dirty and run down. Shocking for a Wyndham property. The entire property is dated and tired. I booked based off the last 10 reviews which were all 10/10. I can only assume those were purchased reviews? There’s no possible way someone would rate is 10/10. The food was bland. On the positive side the staff was wonderful, attentive and kind. I came to check out property for future vacations and possible business meeting. So disappointed.

Flies everywhere around the food. Birds roam freely at the buffet likely spreading diseases. Nothing is done to mitigate the birds. Don't drink the water!! Staff is friendly but I would not stay again.

First of all this is an older hotel so everything is not shiny and new. However, we noticed the maid cleaning the next room and they were mopping the floor and did a very thorough cleaning. We were happy with the very clean room. The beds comfortable the pillows very big and felt like rocks. All of the employees there were really nice and eager to help. They really enhanced the stay. The food was really tasty and with good flavor. If you like bland food this is not the place for you unless you eat at the hamburger stand at the pool. One of the best things that we loved was the beach right at the hotel. There is a place to get in the ocean if you swim to the left and go past the boat dock, stay along the shore and you will see a beautiful reef and many colorful fish. We did that for two days until the wind picked up and it was too rough to swim in the ocean. The pool was big and nice. They had Dos Equis amber beer which was nice because it has flavor but only in the pool bar. The beach bar only had the lite beer. We took an excursion through the guy at the hotel. We were supposed to go to the Palancar and Columbia reefs but we only went by them the currents were too rough and so we missed them. A waste of $96, it wasn't all bad, we enjoyed the beach while stingrays swam around us. The resort is close to town, you can walk. Also, there is a Mega store(like Target) to buy sunscreen, bug spray. Phone chips downstairs. We loved the resort and will go back. Bring your own pillow.

La propiedad súper limpia, baños increíbles, muy buena atención al cliente

Wyndham should be ashamed to put their name on this property. Come on, spend some money on the rooms. Paint peeling on the shower ceiling, rust in the metal soap shelf in shower, I have no clue what the drain is in the tub, bathroom door wood is rotting out and peeling apart. Room 1128.

We booked here for a couple of weeks and we’re not sure what to expect. Snorkeling, walking and sun were our reasons for staying here. The snorkeling from shore was so convenient. There are a variety of fish and so many different spots to explore. We very much enjoyed it. Highlights for us included seeing a huge spotted eagle ray, turtle and the schools of blue tangs. We walked about 7km every morning (and felt very safe doing so!). Located just outside the hustle and bustle of the cruise ports and downtown, there were always people around. We relaxed in the sun on the ‘beach’ side primarily. If you like entertainment and games then the poolside is a great option for you. Staff are excellent and so friendly. They truly make the resort what it is! The buffet food was good. There were different themes each night which was fun. Some dinners had great shows to go with them (Mayan show, Fire Dancers, etc). The venues for the buffet changed to different locations around the resort and we really enjoyed that. We also made reservations at the a la carte restaurants and were impressed by most of them. The rooms are very simple and dated but clean. We heard that renovations are underway but we did not see or hear any activity indicating so. A refresh of furniture and bathrooms would be great. Having said that though, we would we would book here again. Thanks for a great stay!!

Urge una renovación, sin mueble para guardar cosas en la habitación; sin Wifi en habitaciones, la limpieza tiene muchas áreas de oportunidad, sin barrer sin trapear, solo hacen camas y sacan basura

Wifi not in the Room

It was fine, just average, there are no black out shades so when the sun comes up ur blinded,

Most of the time, the only desert that you have that does not contain gluten is fruit. I would love to have flan. When we were there in November, we had wifi in our rooms. When we returned in February, I had to go to the lobby to have wifi. I hope that you will fix that issue.

Very nice place to stay. Great staff and location. Only suggestion is that the place could use some serious remodeling; especially inside.

Many repeat visitors. Close to town, great staff, good food. Excellent value for money. The property is getting old and tired, money needs to be spent on updating and upgrading. Wifi is unavailable in rooms

Staff was very good. Property dated but well kept. Room could use a renovation. Unfortunately had a room with no view on ground floor at the end of a walkway.

The advertised renovated room we paid for was not what we were provided. The first room did not lock and was not a pool view room. So we were given a different room. The second room did not have a dresser or anywhere to put luggage. We were told the room advertised was one if only Six rooms that had been renovated. Hence the advertised room was not what we were provided with. This was disappointing. The staff provided portable racks for luggage and tried to help. They were aware management removed all dressers so as to renovate rooms. But only renovated 6 rooms. The wireless internet was not available in rooms as advertised. Based on what we were given we overpaid. Staff tried to help but they can only respond based on what assistance they are able to provide.

Such a wonderful simple hotel. Cold A/C comfy beds and clean rooms. Staff is so friendly and helpful

Alexis, the concierge, was so helpful and sincere.

The staff took care of any issues we had very quickly.

We really enjoyed our stay at the resort. It was very clean and the staff was very friendly - esp the workers and the cooks on the buffet (we were getting hugs goodbye when we had to leave and they took really good care of us) The only thing we noticed was out by the pool they need more servers and it needs to be more efficient. Its along way from where the outdoor grill/eating area is to where the drinks are picked up and there was only one server most of the time so they had to walk back and forth a lot and it made it slow for the food coming out to the table (and it was a long walk for the server as well) Plus there weren't any servers walking around the pool taking drink orders. Thats my only complaint - everything else was great and we are looking forward to coming back. The price was great.

Easy check-in and they let me store luggage as soon as I arrived so I could hope on a boat and go scuba diving. It was a great hotel with amazing beach and access to a clear ocean view of fish. You could snorkel and swim from the hotel property. The easy access to pier which allowed my fishing charter to pick me up right from pier. Super easy. I like the location, and the service was very good. The front desk helped me with a number of questions and knew the area and available activities well.

The resort is older and basic. It is located in a good area There aren’t many food options. It’s generally the same variations of the same food everyday. Breakfast is served outside and there is no air conditioning. The majority of the staff is rude (especially the dinner staff). However, Jonathan, William and Keira made our stay much more enjoyable. They were polite and fun and made sure we had what we needed. In the evenings, for dinner, and most of the other times, you have to ask the rest of the staff for drinks or refills or anything else several times before you get it. We were there with a party of 15 for a celebration. It seemed like they would get annoyed that they had to work while we were there. We overheard one of the waiters complaining that we were asking for too many things one evening. Apparently they don’t like having to get you refills. Many time’s the cooks in the buffet would disappear for long periods of time for both breakfast and dinner or would refuse to make things such as quesadillas when they were making tacos using the same ingredients. The location is very convenient for snorkeling, swimming, and scuba diving. It is not great for large families since there is no where to sit together to hang out (with air conditioning) until the bar opens in the evening. In addition- the dinner staff share tips, when many of them do not provide good service and don’t deserve the tips. It takes away from the ones who do. We will not go back to this location.

Property was nice. Check in was easy and quick. Mino at the excursions table was EXCELLENT!

We've stayed at Cozumel Hotel and Resort multiple times and it just keeps getting better every time. The rooms really need updated though, take out those horrible tubs before someone gets hurt. Walk in shower would be way better. I like the added bar by the ocean and beach service. I like how they utilize the ocean view restaurant more as well. The only thing missing is a good coffee/late stand. The coffee pot, sugar and creamer packets are okay, but a fresh made cup of coffee would be great. The grounds are kept beautiful and clean. All the shade, both by the pool and on the beach is fantastic. No 'saving' shade seats needed, plenty of them all day. The entertainment staff, *Diego*, was fantastic. Loved his water aerobics and volleyball. *Diego* was so much fun. *Keira* was spectacular as usual. Her high energy and smile is always great.

Been at this resort many times and it never disappoints. Great pool, really good food and the staff are top notch!

The staff was outstanding, helpful, friendly and attentive in every way. Dining service was also outstanding. Choices at the all inclusive buffet were excellent. There was something to eat all day long. The hotel was immaculately clean at all times. Our room was also very clean. The common areas were bright, clean and had wonderful atmosphere and views. Room was bright and beds were comfy. Purified water provided throughout the hotel which was very helpful. The room could use a few repairs: water pressure was low, the sliding door lock was broken and the wifi didn't work. Very small TV screen of low quality. I'm sure we could have asked for more towels by they started with the bare minimum. No cups in the room. Still using plastic bottled champoos and conditioner and would prefer a more eco friendly option. But we weren't there to be in the room so didn't complain. Could use a dehumidifier system. Loved the hammock in the room. We met people who have been coming to this hotel for more than 10 years! The beach area had excellent snorkeling and great vibe. Not a party crowd, just nice people relaxing. Great views. I can't compliment all the staff enough. They were awesome.

This resort is close to town so nice to be able to walk to San Miguel de Cozumel. Smaller property with a great pool. Beach side across the street is lovely. Everyone on the staff was great, shout out to the activities crew, Juanita, Jesus, and Diego. Thank you Cynthia in the dining area for letting me practice my Spanish.

Great secure parking and easy walk to downtown. Plenty of dining options so you won't go hungry and for the price you won't feel bad to go to one of the many fantastic restaurants on the island. Fantastic staff that always goes above and beyond to make you feel at home.

Cozumel hotel and resort is conveniently located for those interested in going to dive or snorkel. Service and hospitality was amazing. Would love to return if I come back to Cozumel.

A $10 ride to town. No restaurants nearby...must go to town. Hotel level is 2/5 stars. Dive Paradise is on-site. Hotel is actually ACROSS STREET FROM BEACH...you walk under the street in a tunnel to get there

Great location, easily walkable to town. Staff is very accommodating.

The hotel and surroundings are dated. The beach is rocky but you are able to swim, snorkel or dive right from the hotel access. Their main dining room overlooked the water with breathtaking views. The staff made our stay a delight! We would definitely go back!

This is a wrist band towel card place so I was managing expectations but was pleasantly surprised. Stayed here 2 nights. The staff is amazing! The hotel is basic but very clean and comfortable. There was an amazing Mayan performance one night with a buffet dinner, so much fun, met some great people. The beach area is beautiful, absolutely stunning sunset. Location is great, away from busy area but within walking distance.

Great place for a stay in Cozumel! "Older", but very clean and well kept. Great central pool, which is fantastic for our toddler who is learning to swim! The food was pretty good, we ate at the buffet for breakfast, beach club for lunch, and had room service at night. The coolest feature is the private beach club. There's a tunnel that connects the main property to to the beach, which was very cool! Plenty of Adirondack chair, lounges and hammocks, crystal clear water (watch the craps and sea urchins), and perfect sunset views. This was a really great place for a family stay.

Hotel fica a 1.7 km do porto. Muito bem localizado. Instalações não são novas porém todas muito funcionais. A comida não é sofisticada mas é muito boa e variada, nota dez. O custo benefício do resort é excelente. Serviço muito atencioso e cordeal. Limpeza do quarto é excelente.

The location, food and staff were awesome. The resort itself is dated and needs repair. I didnt like or realize there was no beach access

The food wasnt that good but staff were good.

The pool is a selling point of this property. The food is nothing to get excited about. The mexican night was the best food and entertainment night of the week. I miss the days you could order food pool side chair. They now have a limited menu and you have to sit at a table to order food for lunch or go to ther side for buffet style.

The Food at night was ICE COLD! And they served the SAME FOOD EVERY SINGLE DAY. NO VARIETY. NO FOOD OR ROOM SERVICE AVAILABLE AFTER 10:30. Even if you paid for ALL INCLUSIVE, you still must pay ADDITIONAL for room service to er the SAME COLD FOOD EVERY DAY. VERY DISAPPOINTED

The snorkeling was amazing. The food was bad. They did not have the restaurant choices that were advertised. Servers were not friendly or helpful except for the omlette chef he was great.

We spent 6 nights and 7 days at this resort with a standard room and all inclusive package. As other reviews have stated, the staff is what makes the property! We loved seeing Sylvia at breakfast & lunch. Also, Valentin was our favorite server at the evening meals. The food service staff in the hotel is by far the best. We felt that the buffet meals were good with a little bit of something for everyone. The food service by the pool was adequate. One night they had a menu for the evening meal and although it was good, it was not real impressive. The room was small for the three of us. The beds are small and hard in the standard rooms. The beds are barely big enough for two average size adults to sleep in. The pool is huge and was clean every day we were there. The hotel is really centered around Scuba and if you are a diver they really cater to your diving trips. Housekeeping is terrible. We had to ask numerous times for another towel and bottles of water as they would only leave two and not three towels when they restocked and no water. The worst part of the staff is the front desk. They are not helpful with anything and seem to not want to be bothered. The all inclusive is a little disappointing in the fact that room service is not included. I think the buffet/meal service for the day ended at 10 pm. So if you are staying up late or miss dinner, there is nothing available in your package. The bar/drinks are not impressive. The booze is all cheap.

We liked the proximity to the downtown area and having access to the ocean. The staff were very accommodating and friendly. We got the all inclusive option. We didn’t care for the food. Not much flavor. Even after adding some of the available salsas, it still was missing something. We may do the breakfast only plan next time. The margaritas were made with a drink mix instead of squeezed lime juice, triple sec, and tequila. (Had a sugar substitute flavor too). Tried a Paloma and they used squirt instead of grapefruit juice. Drinks were acceptable, but not great. The house red wine was really nice though. The evening entertainment was pretty good.

Every year we visit the food just keeps getting better. Doing lots of improvements in rooms & buildings. It’s nice seeing same staff - like greeting friends.

Cool place _ staff was great - Diego the entertainment director was cool and did good. Safe passage to the beach, nice pool area. Food pretty good for an AI. Beach area had steps for water access. They did have chairs and recliners on a sandy area with great views on the ocean. Walkable to souvenir shops. Good views of the cruise ships.

The property is a little dated but it is waterfront and good snorkeling right in front of the resort. The food is great, always a good spread and choices. Breakfast is amazing, eating at the waterfront restaurant. The rooms are in good shape, not 5 star but clean and the beds are comfortable, showers are hot and water pressure is good. The staff is amazing.

First time on an all inclusive resort. Intial stay stay was 4 days. Had to extend 3 more days because of airline issues so we stayed there instead of going somwhere else. Starting off with the cons!! -hard beds - outdated -no wifi in rooms -first room we the booked tv was old. Not a roku -no bathroom ventilation -the buffet food was blah after a few days -special reservation restaurant was very slow and the food was bad. Didnt enjoy one meal there. Pros (too many to list) -check in and out was easy -super friendly and fun staff. Let me name a few. Juanita, luisa, mario, gustavo, Gabriella, diego, Suny and many more i cant name right now. - unlimited (drinks n food) -activities, pool games, cooking class, etc. -the dance shows. Magic shows. Etc. -the excursion and car rental guy's up front. Super cool dudes. Was not a beach front but did have a private beach area to snorkel. Away from the craziness and tourist area. I would return here but just for a few days. Would like to explore other resorts. Ill be back soon !!