The Customs House Inn

Nice old building. Winding stairway. 10 ft ceilings. Quite different than the norm.

Cool old building in a good location. Easy parking and walkable to various dining options.

During last weeks heat wave it was nice having central air.

This property is loaded with history , very clean , well appointed room, located right on the shore, lots of fabulous restaurants in walking distance and local music every weekend throughout the summer! I would definitely return and highly recommend Of note there is no elevator so make sure to request a lower level room if you can’t do stairs

Good size room, good location with parking.

Beautiful heritage building, wonderful bed, close to everything and right across from the ocean. Hope to stay there again. There are stairs to the top floor, so if you can’t do stairs let them know you need a room on the main floor. I hope to stay here again.

An impressive looking stone building. The room was large, bright and clean and included a mini-fridge and Keriug coffee maker with plenty of pods. The location is terrific, near the quiet end of the walkable waterfront area. We had noted in other reviews that breakfast was not currently offered so brought along some instant oatmeal and spoons so we could enjoy “slow mornings” with coffee in the room during our 2 night stay. When researching were to stay it appeared that accessible accommodations in Pictou are minimal. We chose an accessible room presented on Expedia (booking engine linked Custom House Inn website) it appears that information was not transmitted to the innkeepers and were assigned a 2nd floor room. However, upon talking to another couple who arrive for the contactless check-in about the same time they were assigned the 1st floor accessible room, they were agreeable to make a switch, so we made a call to the innkeepers and solved our problem. (Thanks so much to that couple for being so accommodating!). If you are looking for a truly accessible room, be aware that the toilet is extremely low and the grab bars are not placed to allow for leverage when rising. Also be sure to email and advise the Inn directly of need for 1st floor accessible room. We did miss the chatting with others and the innkeepers that make the Bed and Breakfast experience but all in all would recommend the Custom House Inn for being exceptionally clean, comfortable and the location.

I loved the history. Nice big rooms great location It would have been nice to have some seating outside.

Owner was very attentive. Rooms were spacious and very clean. The room colors were on the dark side/ gloomy look. Lighter colors would be nicer. The one big drawback was no elevator.

Beautiful building in wonderful location. Able to easily access downtown Pictou and its wonderful harbour area. Had to walk up to the second floor so speak to the owner if you have any accessibility issues. Free and easy parking on site.

This is a beautiful historical building. Everything as clean but dated. It was incredibly quiet.

This is an old building that has been wonderfully converted to a small B&B. It is beautifully done, very clean and comfortable. It is in walking distance of the waterfront with options for meals, even in the shoulder season. It is an interesting place to stay and a nice change of pace from a big hotel.

A lovely spot, spacious room, clean bathroom and soft fluffy towels! A wonderful stay in a renovated historic building. Thank you. We will return!

Beautifully maintained and surprisingly comfortable historic building. Charming, centuries old Nova Scotia town. Great visit.

We loved our stay at the Custom House. Our room upstairs was so spacious and Clean! I was surprised to find it had more electrical outlets than some hotels. The bathroom and tub were clean and looked new. We were greeted upon our arrival which was very nice. We enjoyed being able to walk around town to the shops and restaurants. EXCELLENT

Grand style. A very spacious room with plenty of windows. Immaculate, comfortable, great mattress and linens. Appreciated the kitchenette (more than just a fridge and coffee maker). Close to many dining options and waterfront.

A lovely historic building. Our room was immaculate with tasteful decor. Quiet and private, with plenty of food options within walking distance.

Beautiful big rooms with alot of character. Very clean!!

The property is centrally located and quiet (Pictou is a very small place). There was no staff to welcome us (an envelope was taped on the door with our room key in it!) nor was there any information about restaurants, attractions in the area, etc Room and bathroom were tired (peeling paint, stained bathtub), the ac was terribly noisy and there was no way to adjust it…and finally, no bar, no restaurant, no breakfast…

Really appreciated that they left a key for us, as we arrived after the front desk was closed. Beautiful room, mostly very clean, but needed a bit of dusting around the desk, where there was both a dust clump and a rather annoyed spider.

This is a beautiful historical building. Everything as clean but dated. It was incredibly quiet.

Nice spot! Huge room with 12-14 foot ceilings and tall windows to match. Very airy. We were rained in one day and the room size made all the difference. Beautiful king size bed, but only two pillows. We bought two extra at the nearby Walmart, we could use them at home anyway. Key was on the office door in n envelope with receipt and instructions to leave it in the lock when we left, too easy! We appreciated the quick check in. Yes, We'd go back here.

During last weeks heat wave it was nice having central air.

We loved our stay at the Custom House. Our room upstairs was so spacious and Clean! I was surprised to find it had more electrical outlets than some hotels. The bathroom and tub were clean and looked new. We were greeted upon our arrival which was very nice. We enjoyed being able to walk around town to the shops and restaurants. EXCELLENT

Grand style. A very spacious room with plenty of windows. Immaculate, comfortable, great mattress and linens. Appreciated the kitchenette (more than just a fridge and coffee maker). Close to many dining options and waterfront.

An impressive looking stone building. The room was large, bright and clean and included a mini-fridge and Keriug coffee maker with plenty of pods. The location is terrific, near the quiet end of the walkable waterfront area. We had noted in other reviews that breakfast was not currently offered so brought along some instant oatmeal and spoons so we could enjoy “slow mornings” with coffee in the room during our 2 night stay. When researching were to stay it appeared that accessible accommodations in Pictou are minimal. We chose an accessible room presented on Expedia (booking engine linked Custom House Inn website) it appears that information was not transmitted to the innkeepers and were assigned a 2nd floor room. However, upon talking to another couple who arrive for the contactless check-in about the same time they were assigned the 1st floor accessible room, they were agreeable to make a switch, so we made a call to the innkeepers and solved our problem. (Thanks so much to that couple for being so accommodating!). If you are looking for a truly accessible room, be aware that the toilet is extremely low and the grab bars are not placed to allow for leverage when rising. Also be sure to email and advise the Inn directly of need for 1st floor accessible room. We did miss the chatting with others and the innkeepers that make the Bed and Breakfast experience but all in all would recommend the Custom House Inn for being exceptionally clean, comfortable and the location.

The heritage building was unique. Bed was comfortable with good quality cotton sheets and great pillows. Ocean view was lovely. Beautiful, huge jet tub. Couldn’t figure out how to get the jets to work. Only things that I would suggest is to have more pillows, tea pods and bottled water.

Owner was very attentive. Rooms were spacious and very clean. The room colors were on the dark side/ gloomy look. Lighter colors would be nicer. The one big drawback was no elevator.

The property is centrally located and quiet (Pictou is a very small place). There was no staff to welcome us (an envelope was taped on the door with our room key in it!) nor was there any information about restaurants, attractions in the area, etc Room and bathroom were tired (peeling paint, stained bathtub), the ac was terribly noisy and there was no way to adjust it…and finally, no bar, no restaurant, no breakfast…

I highly recommend this place for the single traveller. Stay here just before boarding a morning ferry to PEI and you will spare yourself being gauged a hefty PEI accommodation bill for one night. If you don’t mind sharing a Queen bed with someone, it would be fine for two. However, this place should have some rooms with two twins since the rooms are big enough for this. I did not stay long enough to use the kitchenette, but it looked great! Very clean, but not enough pillows for more than one sleeper. Shower was hard to figure out but worked well.

Inn keeper was great. Friendly and very helpful. Rooms are beautiful.

We loved how spacious our room was as well as how clean it was. The bed was comfortable but we were dismayed that there was not an Innkeepr on sight. We went with the expectation that breakfast was included but when we arrived we had a note telling us our rate had been reduced because they couldnt serve breakfast. Building was left open all day and we were the only customers there. it was a bit concerning with lack of security

Doug was very helpful from providing suggestions on places to explore to lending a pair of Scissors. Loved the size of the room. Liked the old building and how it was redone for current purpose.

Good location on the waterfront. I was a little wary when no one was there to greet us, but rooms were quiet and secure. Easy walk to a couple of restaurants.

Host was very friebdly and helpful!

Pillows need updating, and need more of them. Roomy bathroom, but there’s no place to set down toiletries. Please put in a shelf. Mattress is not comfy. Innkeeper was not on site, the key was in an envelope taped to his door. Neat old historic building.

Nil personal contact during stay - neither check in nor check out. Note left with key advised as no continental breakfast was to be provided the nightly rate was reduced by $8; wonder where a continental b’fast for 2 people can be purchased for $8??? Room 2f cool air pumped out throughout the night could not be switched off, or temperature raised so room was quite cold during the night. Lovely building and room otherwise very nice… too bad missed potential

Nice service and very understable for my late check in.

Great location. Beautiful historic building. Rooms were well appointed. Host was very nice and informative.

We really appreciated our stay at the Customs House Inn. The room was exactly as shown in pictures, the bed was extremely comfortable and I particularly enjoyed the bathtub! The Inn is close to all amenities and yet very quiet. The inn keeper Doug was really available and kind. Highly recommend!

Tracing our family heritage to the earliest days of the Pictou settlement, our choice to stay in the Customs House became a high light of our two week visit to N.S. We loved the rich history of the facility and surrounding community, that rightfully celebrates this 250-year heritage. The Customs House offers easy access to local museums, restaurants, shops and scenic attractions. Each of these contributed to a most enjoyable visit that met and exceeded our most optimistic expectations.

A grand old building right on the water & a short walk to town. Very large, comfortable room. Nothing fancy but very nice. Good value for the price.

This is an old building that has been wonderfully converted to a small B&B. It is beautifully done, very clean and comfortable. It is in walking distance of the waterfront with options for meals, even in the shoulder season. It is an interesting place to stay and a nice change of pace from a big hotel.

Good location on the waterfront. I was a little wary when no one was there to greet us, but rooms were quiet and secure. Easy walk to a couple of restaurants.

We loved our stay at the Custom House. Our room upstairs was so spacious and Clean! I was surprised to find it had more electrical outlets than some hotels. The bathroom and tub were clean and looked new. We were greeted upon our arrival which was very nice. We enjoyed being able to walk around town to the shops and restaurants. EXCELLENT

Beautiful Historic refurbished building. Doug the Innkeeper was very accommodating and shared the history with us on the building. Location is right on the water and a short walk to dining options. Great stop over place if you are catching the ferry from Caribou. Would not hesitate to recommend Customs house to anyone!!

A lovely historic building. Our room was immaculate with tasteful decor. Quiet and private, with plenty of food options within walking distance.

An impressive looking stone building. The room was large, bright and clean and included a mini-fridge and Keriug coffee maker with plenty of pods. The location is terrific, near the quiet end of the walkable waterfront area. We had noted in other reviews that breakfast was not currently offered so brought along some instant oatmeal and spoons so we could enjoy “slow mornings” with coffee in the room during our 2 night stay. When researching were to stay it appeared that accessible accommodations in Pictou are minimal. We chose an accessible room presented on Expedia (booking engine linked Custom House Inn website) it appears that information was not transmitted to the innkeepers and were assigned a 2nd floor room. However, upon talking to another couple who arrive for the contactless check-in about the same time they were assigned the 1st floor accessible room, they were agreeable to make a switch, so we made a call to the innkeepers and solved our problem. (Thanks so much to that couple for being so accommodating!). If you are looking for a truly accessible room, be aware that the toilet is extremely low and the grab bars are not placed to allow for leverage when rising. Also be sure to email and advise the Inn directly of need for 1st floor accessible room. We did miss the chatting with others and the innkeepers that make the Bed and Breakfast experience but all in all would recommend the Custom House Inn for being exceptionally clean, comfortable and the location.

Great location. Beautiful historic building. Rooms were well appointed. Host was very nice and informative.

Beautiful building in wonderful location. Able to easily access downtown Pictou and its wonderful harbour area. Had to walk up to the second floor so speak to the owner if you have any accessibility issues. Free and easy parking on site.

We loved how spacious our room was as well as how clean it was. The bed was comfortable but we were dismayed that there was not an Innkeepr on sight. We went with the expectation that breakfast was included but when we arrived we had a note telling us our rate had been reduced because they couldnt serve breakfast. Building was left open all day and we were the only customers there. it was a bit concerning with lack of security

Accommodations were wonderful. Door was left open to the building and we had self check in. We were disappointed by the fact that when we booked The Customs House Inn, breakfast was provided in the rate. When we arrived, we were told that there was no breakfast but would receive a discount. The discount amounted to $6.00 for the 2 of us. It would have been nice to have known about this prior to arrival.

We booked what was advertised as a Bed and Breakfast. However, there was MO breakfast! If we just wanted a room we would have booked a motel. Very disappointed.

An impressive looking stone building. The room was large, bright and clean and included a mini-fridge and Keriug coffee maker with plenty of pods. The location is terrific, near the quiet end of the walkable waterfront area. We had noted in other reviews that breakfast was not currently offered so brought along some instant oatmeal and spoons so we could enjoy “slow mornings” with coffee in the room during our 2 night stay. When researching were to stay it appeared that accessible accommodations in Pictou are minimal. We chose an accessible room presented on Expedia (booking engine linked Custom House Inn website) it appears that information was not transmitted to the innkeepers and were assigned a 2nd floor room. However, upon talking to another couple who arrive for the contactless check-in about the same time they were assigned the 1st floor accessible room, they were agreeable to make a switch, so we made a call to the innkeepers and solved our problem. (Thanks so much to that couple for being so accommodating!). If you are looking for a truly accessible room, be aware that the toilet is extremely low and the grab bars are not placed to allow for leverage when rising. Also be sure to email and advise the Inn directly of need for 1st floor accessible room. We did miss the chatting with others and the innkeepers that make the Bed and Breakfast experience but all in all would recommend the Custom House Inn for being exceptionally clean, comfortable and the location.

A beautiful Historic Inn that needs a little TLC in our room We enjoyed our stay but was disappointed that breakfast wasn’t available but we were compensated

Nil personal contact during stay - neither check in nor check out. Note left with key advised as no continental breakfast was to be provided the nightly rate was reduced by $8; wonder where a continental b’fast for 2 people can be purchased for $8??? Room 2f cool air pumped out throughout the night could not be switched off, or temperature raised so room was quite cold during the night. Lovely building and room otherwise very nice… too bad missed potential

Unfortunately they cancelled Breakfast which was to be included and we didn't find out till after we checked in. Gave us a very small discount for the inconvenience. The town was a lovely surprise.

Down on the water. No breakfast available.

The property is centrally located and quiet (Pictou is a very small place). There was no staff to welcome us (an envelope was taped on the door with our room key in it!) nor was there any information about restaurants, attractions in the area, etc Room and bathroom were tired (peeling paint, stained bathtub), the ac was terribly noisy and there was no way to adjust it…and finally, no bar, no restaurant, no breakfast…

Great atmosphere but breakfast not included as per advertised. East to obtain off site and refunded accordingly