Mercure Jelenia Góra

Name: Mercure Jelenia Góra
Address: ul. Sudecka 63, Jelenia Gora, Poland, Jelenia Gora, Lower Silesian Voivodeship, Poland
Rating: 8.3

"Well-priced internet"

"Convenient location"

"Great pool"

"Great on-site restaurant"

"Clean rooms"

"Accommodating staff"

Amenities

Parking
Restaurant
Swimming pool
Business centre
Room service
Valet parking

Show all

Property description

Be sure to enjoy recreational amenities including an indoor pool and a sauna. Additional features at this hotel include complimentary wireless internet access, concierge services, and ski storage.

Select dates to continue

From

US$66

/ night

Guest reviews

8.3

Very good

Based on 1,527 verified reviews

Facilities

8.1

Cleanliness

Rooms

7.6

Service

8.3

Location

7.4

Dining

7.4

Who stays here?

Business

23%

Couple

35%

Family

22%

Group

11%

Solo

Henrik

3 weeks ago

Stayed 2 nights

A very nice Hotel with bar and restaurant. In walking distance to the city centre, a very nice city with lota of shops and restaurants. The staff in general was very polite and helpful

Marcin

24 Apr 2026

Stayed 7 nights

Excellent breakfast. Quiet hotel. Very friendly and welcoming staff that treats you like a family member.

Andrzej

14 Mar 2026

Stayed 1 night

Not impressed, looked better on " pictures ". Staff not very friendly or helpful.

Gretell

10 Nov 2025

Stayed 2 nights

Very nice hotel

Jola

17 Jul 2025

Stayed 1 night

The hotel looks run down from outside but the inside lobby is clean and modern and renovated; however you have to pay attention to the type of room you are booking. The Standard rooms are still the old rooms with no A/C where the Luxury rooms are the fully renovated, modern rooms with A/C included which are worth the upgrade. All staff from front desk to dinning room were friendly, welcoming and accommodating. I would stay here again.

ul. Sudecka 63, Jelenia Gora, Poland

Location

With a stay at Mercure Jelenia Gora in Jelenia Gora, you'll be 9.3 mi (15 km) from Sports and Tourism Museum and 9.9 mi (16 km) from Alpine Coaster. This hotel is 9.9 mi (16 km) from Bialy Jar Ski Lift and 9.9 mi (16 km) from Kolorowa Ski Lift.

Karkonosze Museum(0.5 Miles)

Jelenia Góra Market Square(0.9 Miles)

Church of SS Erasmus and Pancras(0.9 Miles)

Ratusz Ladek Zdroj(0.9 Miles)

Church of the Holy Cross(1 Miles)

Municipal Stadium(1.1 Miles)

More location info

Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 23:59

Before 12:00

Security deposit

You'll be required to pay the fully refundable deposit for this property.

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs about Mercure Jelenia Góra

Is parking available at the property?

Yes, self parking is available on-site for a fee of PLN 35 per day. Valet parking is also offered. Reservations are not required.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available for a fee of approximately PLN 60 for adults and PLN 30 for children. Breakfast is served on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.

Does the property allow pets?

Yes, pets are allowed at the property for a fee of PLN 40 per pet, per day. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM until 11:59 PM, and check-out is at 12:00 PM. Early check-in and late check-out are available for a fee of PLN 50, subject to availability.

What accessibility features are available for guests with disabilities?

The property features wheelchair-accessible facilities, including limited access to the registration desk and public areas. There is also a limited wheelchair-accessible entrance.

What is the location of the property in relation to key landmarks?

The hotel is located in Jelenia Gora, approximately 9.3 miles (15 km) from the Sports and Tourism Museum and 9.9 miles (16 km) from the Alpine Coaster. Nearby attractions include Karkonosze Museum (0.5 miles), Jelenia Góra Market Square (0.9 miles), and Church of SS Erasmus and Pancras (0.9 miles).

Does the property have a swimming pool?

Yes, there is an indoor pool and an outdoor heated pool available. Pool access is available from 7:00 AM to noon.

What are the policies for guests staying with children?

Children 11 years old or younger can stay for free when occupying the parent or guardian's room, using existing bedding. Only registered guests are allowed in the guestrooms.

Have a question?

Instant AI responses are based on hotel information

Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Check-in must be done by someone who is at least 18 years old.

You'll be required to pay the following fully refundable deposit.

Deposit: PLN 100.00 per accommodation, per stay

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses some solar energy
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Pool access available from 7:00 AM to noon.
Reservations are required for spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
One child 11 years old or younger stays free, per registered adult, when occupying the parent or guardian's room, using existing bedding.
Only registered guests are allowed in the guestrooms.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Fee for buffet breakfast: approximately PLN 60 for adults and PLN 30 for children
Self parking fee: PLN 35 per day
Pet fee: PLN 40 per pet, per day
Service animals are exempt from fees
Early check-in fee: PLN 50 (subject to availability)
Late check-out fee: PLN 50 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.