My wife and I have been in Istanbul several times and had stayed several hotels. Never have we been taken care of so amazingly that we are so grateful. The front desk, lead by the manager Merai have been so helpful. They would walk an extra mile to ensure that we have taxi every time we go out. They would speak to the drivers to avoid any miscommunication and that we will be arrive at our destination safely. They would even scour their contact book to ensure that we get the best service whether it be spas or other facilities and malls we would like to go to. The room has been cleaned every single day we have stayed in the hotel. Warm staff and family atmosphere. Kudos to the team. See you again in winter!
My wife and I have been in Istanbul several times and had stayed several hotels. Never have we been taken care of so amazingly that we are so grateful. The front desk, lead by the manager Merai have been so helpful. They would walk an extra mile to ensure that we have taxi every time we go out. They would speak to the drivers to avoid any miscommunication and that we will be arrive at our destination safely. They would even scour their contact book to ensure that we get the best service whether it be spas or other facilities and malls we would like to go to. The room has been cleaned every single day we have stayed in the hotel. Warm staff and family atmosphere. Kudos to the team. See you again in winter!