The Willowbrook Village at Lake Harmony, a Wyndham Hotel

Given wrong KEY several times and as u know Willow Brook is not near the reception desk and each time I was told I would have to wait 30 min. While in my room a family literally walked in while I was naked and my husband was getting dressed as we were getting ready to go to dinner they said that was their room, a manager came and actually wanted us to LEAVE that was unbelievable why would we have to leave when we were already in the room. I expect some type of compensation for this embarrassing inconvenience

The room smelled like pot. The jets didn’t turn on in the jacuzzi tub. Apparently we had to go to the town square to check in. The free breakfast was in some other building. The elevator was out of order. I’m missing a chunk of bone in my ankle so it’s hard to do steps. No body was at the desk to help!

My Room Had A Jacuzzi That Didn’t Work, And The Water Was Brown. I Have A Video And Pictures Of It.

Sent us to wrong room. Elevator not working. Sent us to another building. No pots pans plates glasses and utensils to cook with. One of the security locks was broken.

The room was great, but it would be better if it had plates, glasses, silverware, etc.