Comfort Suites Richmond East

This is our second stay at this Comfort Suites. We came back to give the hotel the benefit of the doubt, but unfortunately, both stays have been substandard. The renovation makes the lobby look nice, and the staff is kind, but the cleanliness and service leave much to be desired. During our first stay, the room was not clean, was not properly cleaned the following day despite multiple requests, the front desk was difficult to reach, and the TV remote did not work. This stay was essentially a repeat. There was a slimy film on the room floor, and the bathroom floor was so dirty that when I used the bath mat to clean up water my son splashed from the tub, the mat turned brown. The bathroom also has a faint sewage smell. Most concerning, there was a disgusting-looking material on the wall in the main room (looked like someone had vomited on the wall). It makes you wonder how clean the rest of the room actually is. The TV remote didn’t work, again, and when my husband called the front desk, he was left on hold for an extended period. He eventually went downstairs and found the employee sitting there with no one else around. At the pool, towels were not stocked, and the pool tiles are so slick they are a genuine safety hazard. The at elevator floors are also frequently filthy and during this stay, one of the elevators did not work properly. There is simply no justification for the rates this hotel charges. I genuinely don’t understand how it has such good reviews.

Property was amazing, very clean and would definitely stay their again.

Nice property, friendly staff.

Pleased with our decision to stay here & would recommend it to anyone staying in the area.

Everything was very clean. The beds are comfortable. Water pressure was not good on the 4th floor.