波士頓公園廣場希爾頓飯店

I was in Boston for a few days by myself and decided to try a Wicked Small room at the Park Plaza. As advertised, it was small but it was just fine for me. Furnishings were comfortable. Overall, happy with my stay. The resort fee was perhaps a little high for what you received, but I really liked the gym so it didn’t really bother me.

Staff were friendly at check in. The sheets were thin and papery, disappointing. The bathroom was very small, dated, and the water pressure was terrible. You can't stream apps like Netflix and the TV guide didn't tell you what was on channels, it only listed the channel - very weird. The gym was VERY nice, though! It was a real gym attached to the hotel.

The gym was amazing!

Gym and Starbucks food is also great

Parking was a bit of a headache! Thw Valet didnt answer the phone or text to get the car. Then when you went down it was a 45 minute wait!

I loved how close the parking garage was to the hotel and it seems like it’s one of the cheaper ones in the city! Minutes away from the front of the freedom trail which was a huge plus. Staff was great and housekeeping also did an excellent job! Would definitely recommend.

Room was very nice and clean. They need to figure out the elevator situation. Often with long waits, only to arrive and find its already full. There was a significant wait for food in the lobby restaurant but the manager acknowledged and made it right. Overall a great stay.

Such a great stay! The bar and dining options in the lobby were top tier. Was near the park - great location. Will definitely be coming back!

It was difficult to find the valet parking area. There was a sign that said “Valet Parking.” I parked and went into the hotel. I was told that wasn’t valet parking and was given verbal instructions where I needed to bring my car. I had a bit of trouble understanding the verbal instructions. So had to go back for more instructions. After a bit of riding around I found the site for vehicle drop off. I wish the hotel would just hand you a simple map.

I would stay here again. Convenient location, decent room with good working amenities, elevators work well, great fitness center.

The Staff was very nice and helpful. The room was okay, the bathroom was very small and not very clean. I don't think I would stay there again.

I stayed there three years ago and I was happy. However, not this time. The room that we got was old and dirty.

Clean

The room was overall dirty. There was mice droppings (poop) everywhere in the room including inside the bathtub. The toilet was dirty and had poop stains. I do not recommend this hotel at all.

The lobby and hotel itself is updated and very nice. The staff is also very friendly and helpful. However, the rooms are definitely outdated and cleanliness can be improved. I found a few hairs in the tub and the towels were in pretty bad condition.

Worst Hilton stay I have experienced. Room was dirty. The restaurant had no gluten free options. The bar servers acted like they didn’t want guests. I always choose Hilton’s and this stay made me regret it.

This room was not worth the price tag. We got into our room, there's a bunch of marks on the walls like they have never been scrubbed. The TV is in the most awkward angle where you can't comfortably watch while in bed. The worst part was the bathroom. The bathroom was incredibly dirty. The shower was miniscule. There was hair in the shower and a hair on the toilet. The bathroom shower exterior was missing a tile and there was a crack in the shower. The following morning, maintenance knocked on our door extremely early as there was a leak from our shower into the room below us. Maybe fix the crack in the bathroom so that there is no leak and you don't wake guests on their vacation before 8 a.m.

Fantastic room. Very clean. No issues.

sadly there was a roach in my room :( quite disappointed

Mostly the room was the biggest disappointment. We got the "wicked small" queen room and it was a tight fit. But the cleanliness left much to be desired. There was hair still in the bathtub and the hair dryer had a layer of dust inside from years past. But it was safe and the staff were friendly and helpful. Mamadu got us set up with a mini fridge and an ironing board.

It’s very over priced for what you get! The rooms (superior King) are very small, and the bathroom is a joke — two people can not be in the bathroom at the same time, nor can 1 person be sitting on the toilet with the door open at all ( the door doesn’t have any clearance from the toilet!), and the sink is the size of a text book with zero counter space…zero because there is no counter! In the room itself, you have to shimmy by each other as it is so tight! In a king room!?! I get that it’s Boston (a beautiful city!), but for what we paid, it would’ve been nice to not have felt like a sardine!

The rooms are not standard size. the first room that I got was smaller than a standard queen size room, the bathtub was marks and spots, the showergel holder was broken. It was disappointing since the hotel is 4 star. The front desk was good and they moved me to a slightly better room later. The cafe is good. I will give 5 stars to the people at the reception but 3 stars to the rooms. The cost of room does not match the amenities and the size of the rooms.

Good front desk service. Rooms are comfortable and clean just very dated. It was very loud as they aren’t sound proofed at all. You can hear room to room and outside.

Rooms are very small

This was a bit of a nontraditional stay for us. We got to the hotel around 5pm and the room wasn't ready. The $40 resort fee was waived and $125 provided toward dinner at thier restaurant for the wait. This was Ok. While waiting for a table to eat, still waiting anyways for a half hour, the hotel offered 2 king bed rooms in place of the double bed room with a cot for the 5 of us. We thought that was fine and since we need a room with three, a cot may still be needed. However the rooms we got were tiny rooms with no walking space so no room for a cot. We did manage with 3 in one bed for one room but very hard to move around without getting in each other's way. The bathrooms were only 5' x 5' for a shower, toilet and sink. The shower os only 30" x 20" space and hard to move to wash. I don't recomend these rooms for more than 1 person or maybe a close couple on a budget and not spending much time in the room. I should have stuck with the original room so we had the room for us to move around.

Park Plaza is basically a convention hotel and very old. Rooms are small and in need of an upgrade (e.g. shower is in bathtub.) we took great exception to the daily "destination fee" of $40 which supposedly covers things (gym, wifi, etc.) that most other hotels we've stayed at offer for free. Probably won't stay there again

We had just gotten off a cruise ship, and our balcony room on the ship was larger than this room and the bathroom on the cruise ship was much larger than the bathroom here.

Room was clean staff amenities great but the noise in the hallways and in other rooms and from the outside were not pleasant listening. Sound proof your rooms better.

Great location could walk to all downtown Boston areas. Boston commons are right there, nice hotel. Only complaint was how Un comfy the bed was. It was very worn down. Paying the price of this hotel, I would think the beds would be better.

I would not recommend this hotel. The room was clean but tiny, unremarkable, and drab. Bathroom was dated and worn. The seal around the large window in the room was broken allowing cold air/wind to come in also making the street noise terribly loud. Walls are thin and one can hear everything going on with your neighbors. Also, the coffee pot was broken and water does not get hot.

The staff on the front desk especially on Friday 14th night on my arrival was super disrespectful. the front desk lady assigned me the room with the small bed instead of the one with the queen bed that I purchased. Also the sink was Broken when I went down to claimed for a better room she laugh at me on my face. I will never recommended this hotel to anybody.

The staff gave us their all and it showed What an excellent team

Custimer service is terrible. Hotel double-charged me for my stay, ~$1,300. For two weeks when I called, they just talk and than transfer to voicemail.

I am writing to express my deep disappointment with my recent experience at the Hilton Boston Park Plaza. Despite having a confirmed reservation, we were told upon arrival that no room was available for us. My family and I were forced to wait for over two and a half hours, which was incredibly frustrating and unacceptable, especially after a long day of travel with my two kids. To make matters worse, after the long wait, we were finally given a room with only one bed completely inappropriate for a family. This not only failed to meet our reservation expectations, but it also caused significant discomfort and inconvenience during our stay. We chose Hilton expecting a high standard of hospitality, but this experience fell far below that. I would appreciate a prompt response and appropriate compensation for the inconvenience, time lost, and the inadequate accommodations provided. They compt $200 off our stay which is nothing but the taxes in our stay, mold in the restroom and smelled like urine beyond belief.

Staff was friendly but overwhelmed especially at check out. Bag storage and valet crushed around check out time. Maybe offer staggered check out times to manage the flow. Bag storage folks so overwhelmed that they were tagging and leaving luggage unattended so that they could take everyone’s bags. I get it but didn’t want my things sitting in the lobby for someone to grab.

The staff is great! The valet were absolute gentlemen! The folks at the front desk were lovely and, when I was lost trying to find parking, the young lady on the phone made me feel at ease, gave perfect guidance and even rooted me on by saying "you can do this!" And I can't forget the concierge who sent me to the perfect Mexican eatery (15 minutes walk) when I asked for something yummy and inexpensive for my son and I. We were there for 2 nights while we visited local colleges and it was the perfect, centrally located spot!

I have stayed at this hotel for years. The change in ownership to Hilton has resulted in some changes. The staff remain friendly, patient and helpful. This includes the door/bellmen who are always kind and engaging. However this is the second visit where the checkin lines have been extremely long - seemingly understaffing the front desk at key times. The towels in the rooms have quite possibly shrunk and don’t seem to match the quality of the hotel. As a long (enough) time guest, I was disappointed they did away with massive gingerbread house that was a holiday centerpiece and tradition in the front lobby. My loyalty to the hotel and location remains. But I would be remiss if I didn’t note a couple of the changes I’ve seen since the days they were independently owned. Proximity to the Back Bay neighborhood, the Common, South End restaurants and other neighborhoods is ver convenient. And I will continue to stay here.

We arrived at 12:30 and waited until after 6pm for our rooms to be cleaned and ready. It made us late for our 7pm dinner reservations. We had to go to the front desk 4 times to get the room cleaned. Housekeeping manager said her never knew about it. Front desk said they spoke to and messaged housekeeping numerous times. ? Major break down somewhere. No excuse to make us wait almost 4 hours and then still not be ready.

Everything was so great and seamless: easy check-in, great service, good food, great/historic building/location. Would 100% stay here again, thank you :)

Staff were very courteous and nice however when the bar lounge area was busy did notice one or two staff were a bit overwhelmed with keeping up with the pace but a good problem due to full capacity and hosting an event at the hotel and big baseball weekend. Overall excellent experience and just gave 4 stars for service due to some peak busy moments. But realistically it is 5 stars. One table was not fully wiped down when we sat during a very busy breakfast time and we waited for a clean table and one not near the service entrance / exit. Aside from that, great experience.

the location is tops! Easy check in, spacious room, great AC. They had popsicles in the lobby, and glow sticks for the fireworks. Amazing service.

Just love this hotel. Close to everything!

We utilized public transportation during our stay, and having access to the Green Line (at Arlington) of the train was perfect!

Clean rooms central location

Great hotel, close to Boston Common.

Great place to stay. Easier to get to all locations in Boston. Close to the Arlington stop on the T. Great location.

This hotel was awesome! I would stay again. It was close to Newbury street with awesome shops and close to the subway to get around.

Close to Boston Commons.

Great stay. The hotel is in a safe convenient location within walking distance to the city center.

Great location in the heart of back bay. Transportation and dining options are in walkable distances. The staff was very helpful and wanted to ensure the stay was pleasant. I would stay here again and recommend it to others.

Perfect location for visiting Boston. Short walk to Commons and Gardens. Restaurant selections were great. Staff was mostly helpful.

We received outstanding customer service at this hotel. The breakfast has plenty of wonderful, fresh fruit and the pancakes are heavenly. The waitresses are so charming! They absolutely spoiled our two little ones. The location is unbeatable, with plenty of parks, playgrounds, museums at walkable distances. It did stand out that the rooms were very average and below the price point. This is the first Hilton I go to where the rooms look more like dorms. The toilet looks like a clean public toilet. The shower handle was a bit loose. No real decor or anything. It was a bit of a mismatch with the lobby and the Hilton brand, but still clean. The gym is fun and has a lot of variety to offer, though it is super crowded at peak hours. The gym includes access to a small sauna and showers.

Very nice hotel in a great location. Room was fine although sofa bed was uncomfortable as a bed and a sofa. Only real complaint, though, is that there was a property surcharge that was not well explained, and we were told that in partial mitigation of that fee, we received a $15/day credit for use at the hotel. We later discovered that the credit expired at the end of each day, so we couldn't carry it over and have $30 to spend on day 2. It also couldn't be used at the hotel gift/snack shop. Items at the hotel breakfast or on the room service menu started at well above $15, so the credit was really just a gimmick to get you to spend more money.

Room was very clean, beds were comfortable. Dining and bar very nice, staff very helpful. Tiny bathroom, was my only complaint.

I loved the location of the property! However, the valet parking was pretty difficult to get to, especially since I think the address on Google was incorrect (took me to the front of the building, valet parking is in the back). The bathroom is very small and has a public restroom vibe (toilets had a foot flush). The dining options were amazing! Strega is a must-go, and the room service was great option as well.

The front desk staff was mediocre, but the bell hop and luggage attendants were excellent. The food is wonderful and the room was very comfortable.

super good gym! expensive and taste less breakfast room without even a hanger for clothes

Great location, solid hotel. Had a superior queen with 2 beds and it was fine but the bathroom was quite small and didn’t have a ventilation fan/heat lamp and the tub had seen better days. Light switch outside the bathroom. The mattresses were just ok and sheets were a bit scratchy. Quiet 8th floor room however and amazing location right near Boston Gardens and Boston Commons. Starbucks in the lobby was a great option for breakfast. Would recommend if you are looking for a solid, centrally located option. I would book again.

Such a great stay! The bar and dining options in the lobby were top tier. Was near the park - great location. Will definitely be coming back!

I’ve stayed here a few times, it’s good! They upgraded my room size for free which was nice but there as a dirty towel in my room. The room wasn’t super clean but it was fine. The food at the restaurant in the hotel was very good! But the service was slow. After about 12 minutes of waiting for a spoon, my ice cream was melting so I had to go find one.