Quality Inn Joliet

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I would not advise to stay here. We checked out early because the room was dirty. The hallway smelled like vomit, the bedding was stained and had hair on it. The bathtub was filthy. There were coffee splatters all over the wall. I also noticed pest control boxes.

The good... The room was a good place to sleep in. The air conditioning worked. The bed was good. Other than some gum stuck to the bed post, the room was pretty clean. The lobby has been overhauled and the breakfast was respectable. The rest... The property is in pretty rough shape. While entering the parking lot it appeared abandoned, no hotel sign on the entrance, rough asphalt, bent light poles, no flags on the flag poles and a maintenance vehicle for pushing snow with a flat tire. Checkin was smooth but when I went to investigate the room i wasn't told the elevator was broken. The rear entrance near our room had a card reader that was disconnected from the crashbar. It was unlocked every time we accessed the door, which is concerning from a security point of view as this Hotel is clearly operating with minimal staff. The elevator that was in service on our room's wing was pretty sketchy. The call button light is broken, the floor tiles are shattered and it smelled of smoke. This will echo several other reviews I've now seen. The phone didn't work. The room's slide lock was backwards, the bathroom door handle was coming off. The shower was unusable as the drain was covered it lime scale, or paint, or sealant from the repairs around the faucet and tub. The bathroom had chunks of plaster missing and it was obvious there was water damage that had simply been painted over but was slowly coming through the new paint. These have previously been called out and gone unfixed.

Guests were provided excellent customer service experience. Thank you!

Broken elevator, ice machine and our shower would only come out half from the shower head and half from the faucet. Our previous stay was fine but this one was a headache.