MainStay Suites Joliet I-80

We’ve stayed here for the last three years when we come into town for the races. We’ve come back each year because we like the location of the facility and have always had good interactions with the staff however, the facility in general is getting rundown and in need of repair which is becoming more and more evident each year we come back. I really like that there is no carpeting in the rooms as that tends to hold order and allergens. I also love the kitchen in our room that is fully stocked with cookware but that’s where my positive review ends. It is by no fault of the front desk or cleaning staff it is more of a maintenance issue. The sink in the bathroom looked like it could just fall off the wall. The water out of the shower is like a trickle. There is a definitely lean to the floor in the rooms on the second floor and the elevator floor trim as you’re getting in looks bowed, and water damaged that in time will become a tripping hazard. This year our room was right next to the elevator, which was very loud and obnoxious throughout the night. When the toilet was flushed there was a very loud squeal as water was trying to go through the pipes. It’s a very affordable stay however if you’re looking for a place that shows that they maintain the facility properly, I would not recommend.

We stayed here once before and had a much better experience, so we decided to stay again. There was a dirty pillow on one of the beds and the comforter had small pieces of something all over it. We thought the hot water didn’t work and requested maintenance, which never came, but we thankfully figured out that you had to turn on the cold water to get hot water and vice versa…the receptionist didn’t mention that, and it doesn’t seem that she knew that either. She seemed very indifferent to our issues, which was not what we experienced at our previous stay. There was constantly water in the floor by the ice machine, and dirt/mud from people walking through. It’s a nice property, but you can tell the cleaning staff doesn’t do their due diligence.

Nice location, adequate parking, comfortable bed and cold air conditioning .

Firstly, the listing said pool or hot tub. They do not have either of those. Secondly there was a stain on one of the sheets. Thirdly, when the front desk was informed, it seemed to annoy her. Rather than apologize and say they were going to get right on it, she said well I need to eat my lunch and we are pretty busy.

Room was leaking water from the air conditioner all night had the whole floor wet