Ross Hotel

Arrived at 5pm and was told that the room wasn't ready yet. Photos on the booking site are misleading, the room and particularly bathroom urgently need upgrading - leaking bathtub, terrible smell, hot water only after letting water run for a while.

I arrived at the hotel and was told to wait, and that the hotel was full. They then drove me to another hotel, the Hotel Myan, which was of a lesser quality, but I had to accept as I was on a conference and all other hotels were sold out. Bad and unreliable / unacceptable service from Ross Hotel & from Expedia!!

A lot wrong with my stay, but the key issues: My shower door leaked and flooded my bathrooom floor. Despite asking twice and both times a technician coming it was still not fixed! Second - i put a wool jumper to be washed, explained it was wool and hand wash. Came back shrunk. It's was £200 worth ruined. Beyond this, the beds are uncomfortable, pillows like rocks and the quality of finishing is like a 2 star hotel. Plus no one speaks English bar the reception. Terrible experience. twice and

Clean, friendly staff, great breakfast

Overall great experience. Staff really helpful.