Ellery Hotel Provincetown

The location of the hotel was good, the room was clean and bed was comfortable. Coffee/tea/ water is available throughout the day (pods) but the $5.00 voucher for breakfast is ridiculous since it doesn’t cover much more than a drip coffee at the market across the street. The toilet made a loud noise after every flushing and the heater had a mind of its own independent on the thermostat. We were unable to stream a movie since the WiFi was too slow. Also, not having an attendant on the premises caused all the cars to be blocked in the driveway by the Electrical companies trucks while the road was closed. (No one was there to inform the guests that work was to be performed and that they should move their car if they needed to use it that day).

Room was very clean. Checking in and Out is super convenient.

The Ellery is well-maintained, comfortable, and located in the center of Provincetown.

The property itself was clean and the staff who greeted us was pleasant, but we needed him to let us into the room because the app we had to download didn't work. I wouldn't return for that reason alone. I don't want to have to download an app to get into my hotel room. The walls are paper thin. We could hear the people next door talking in regular voices all night. The worst part was the heat. It was cranked and there is no thermostat in the room. I woke up sweating, the temperature in the room was easily in the 80s. We went in February and had to keep the windows open just to be able to sleep. I called the after hours number we were given. It was a New York City number, so not a good start. But it ended up belonging to an employee who hasn't worked at the Elliry in three years. I texted the number we had, after hours or not. We were told to use the thermostat on the wall. Why didn't we think of that? Oh, because there wasn't a thermostat on the wall. They next told us to try the thermostat in the hallway, that might get it down. Just a completely inadequate response. So despite everything that was nice, Our room felt unlivable for most of the night, until the 20 degree air from outside made the room bearable. It was never comfortable, only bearable. If they offered me a free night's stay, I would rather spend money and go anywhere else.

Very nice staff and clean room