Name: Westlake Pearl Aparthotel & Spa - By Pegasy Group
Address: 17 Ngo 52 To Ngoc Van, Hanói, VN
Price range: 25 US$–46 US$ per night
Rating: 8.63

Opiniones de los huéspedes

En Westlake Pearl Apartment - Hotel & Pearl Spa, los huéspedes elogian al personal amable y a la pintoresca terraza en la azotea, mientras que las opiniones sobre las habitaciones y la limpieza varían desde modernas e impecables hasta informes de olores, insectos, ruido y problemas de mantenimiento.

Muchos aprecian el barrio de West Lake, con una gran cantidad de restaurantes cercanos y fácil acceso a la Ciudad Vieja, aunque algunos lo consideran alejado de los principales lugares de interés y señalan un acceso algo complicado para vehículos. El desayuno y el restaurante del hotel suelen ser bien valorados, pero el café suele ser aguado; el spa y los masajes reciben comentarios positivos. Espere un servicio amable y una buena relación calidad-precio, pero elija su habitación con cuidado para disfrutar de vistas y tranquilidad.

Instalaciones

Limpieza

Habitaciones

Servicio

Ubicación

Comida

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Instalaciones

El bar y restaurante en la azotea, con vistas al lago West, es un punto destacado, y el spa y los masajes del hotel reciben comentarios positivos. Algunas habitaciones incluyen comodidades tipo apartamento, como lavadora y cocina.

Reseñas de huéspedes relacionadas

10

Stephen

1 jul 2025

·

Se alojó 2 noches

I spent nearly a month in a lake view room, extending my stay multiple times. The room was simple but functional. I liked the friendly staff, the convenient location, and especially enjoying breakfast, coffee, and evening drinks on the rooftop—it felt more like having my own apartment than staying in a hotel. Some rooms face only a wall, so check carefully when booking. What I loved most was being on a street that felt like 'real Hanoi'—not as touristy as the Old Quarter, where I’ve stayed before. There are plenty of Vietnamese restaurants, cafes, and a few international bars nearby. I plan to return.

10

Daniel

28 oct 2024

·

Se alojó 1 noche

Really good location. Nice room for the price. The bar/restaurant had fantastic views. Massage service was a fair price and good quality.

10

GH

11 abr 2025

·

Se alojó 1 noche

Phòng đẹp , sang trọng và sạch sẽ. Rất nhiều đồ tiện ích như là Smart tivi, máy giặt, nồi niêu, bếp. Nói chung mình khá ưng khi nghỉ ở đây

10

Christian

6 abr 2025

·

Se alojó 1 noche

Appartement très pratique. La machine à laver a disposition est un vrai plus. Le logement était très propre et fonctionnel. Très bien situé et calme. Pas de bruit de circulation. À recommander

10

Kieu Trang

6 jul 2025

·

Se alojó 1 noche

1 nơi xứng đáng để trải nghiệm. Tới Hà Nội để du lịch 1 mình, bna đầu tôi khá là sợ hãi nhưng nhân viên ở đây rất thân thiện và hữu ích. Không chỉ tư vấn chỗ ăn chơi và còn hướng dẫn tôi tips chơi an toàn tại Hà Nội. Nhân viên còn hỗ trợ tôi đi tour Hạ Long Bay và Ninh Bình. Ngoài ra nhà hàng Rooftop có view Hồ và hay còn mời tôi dự tiệc.

10

Mark

8 abr 2025

·

Se alojó 2 noches

Wonderful property, room was spacious, modern and spotlessly clean. The rooftop bar was very nice with a great view and reasonable prices. Breakfast was varied and plentiful. The staff was courteous and helpful, particularly Alice. The area had lots of great restaurants and bars. I recommend the Dim Sum restaurant across the street and “the local” watering hole around the corner on the lake. Very walkable area

10

Serina

30 ago 2025

·

Se alojó 1 noche

I loved this property for the beautiful rooftop and breakfast included with my booking . Also I can’t say enough about Travis , he made my stay memorable. Helped with navigating with the locals and any problems or questions I had. He seemed sincere and he helped me with my planning for my next day. I feel like he went over and above what I expected. I would highly recommend .Can’t thank Travis enough he made sure , I got where I needed to get to safely. Wonderful experience.

10

To

19 jun 2025

·

Se alojó 1 noche

I really love this hotel. The staff was great. They have beautiful view, spa, restaurant. Everything is so great

10

Khaled

29 jul 2025

·

Se alojó 1 noche

فندق عائلي رائع للاقامة مدة طويلة نظيف و مريح العيب الوحيد فقط في الموقع بعيد عن المحلات السياحية و دخله الفندق شوي صعبة ونزله بتعاني مع التكاسي ينزلون للبوابة لتحميل الشنط او التنزيل الصور مطابقة للواقع اطلالة المطعم روعة بالغروب الدور الثامن

10

To

6 jun 2024

·

Se alojó 1 noche

Rất sạch sẽ, nhân viên thân thiện. Có nhà hàng trên tầng thượng view hồ tây siêu đỉnh.

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Limpieza

La limpieza es variada: muchos describen las habitaciones como limpias o impecables, pero otros informan de insectos, olores persistentes y ocasionales fallas en el servicio de limpieza, como la falta de vaciado de la papelera o el cambio de toallas.

Reseñas de huéspedes relacionadas

10

Christian

6 abr 2025

·

Se alojó 1 noche

Appartement très pratique. La machine à laver a disposition est un vrai plus. Le logement était très propre et fonctionnel. Très bien situé et calme. Pas de bruit de circulation. À recommander

6

Peter

15 sept 2025

·

Se alojó 2 noches

Insgesamt war das Hotel ok. An der einen oder anderen Stelle renovierungsbedürftig. Es ist sauber, sowohl die Bäder wie auch die gesamten Räume. Das Personal ist bemüht und freundlich. Unser Frühstück war ebenfalls in Ordnung, bis auf den Kaffee

10

Mark

8 abr 2025

·

Se alojó 2 noches

Wonderful property, room was spacious, modern and spotlessly clean. The rooftop bar was very nice with a great view and reasonable prices. Breakfast was varied and plentiful. The staff was courteous and helpful, particularly Alice. The area had lots of great restaurants and bars. I recommend the Dim Sum restaurant across the street and “the local” watering hole around the corner on the lake. Very walkable area

6

HAEJUNG

2 may 2025

·

Se alojó 1 noche

I needed a place just for one night from arriving late from Sapa and to catch a flight next morning. Finding a decent place for crashing out just serves the purpose. The room i stayed didnt have a window (no access to natural light) and smelled a bit funky. Pros were staffs were friendly.

10

SAI KIT

21 sept 2024

·

Se alojó 5 noches

Good scenery. Clear and tidy, Good service attitude

2

Su-O

28 abr 2025

·

Se alojó 1 noche

It smell

10

dung

29 jul 2024

·

Se alojó 1 noche

I had a wonderful stay at the hotel. Location was central, room was clean and modern

4

James

1 ene 2026

·

Se alojó 3 noches

Insects. There were so many, spiders have set themselves up around the rooms. We told the front desk, nothing happened.

10

Tú

16 may 2024

·

Se alojó 1 noche

Các bạn lễ tân , bell , buồng rất nhiệt tình giúp đỡ tôi , phòng sạch sẽ view đẹp , đây chắc chắn là nôi tôi sẽ quay lại thường xuyên !

4

yosimi

27 abr 2024

·

Se alojó 4 noches

部屋はとても快適でしたが、前の宿泊客の生ゴミがシンクの下のゴミ箱に残っており　コバエ？と異臭がしました。　毎日　掃除をお願いしました。２泊目　２枚あつたタオルが１枚になってバスマットが下駄箱の上に　使用済みがおかれたままになっていました。3泊目　残り１枚になっていたタオルが　交換されていなくて又　使用することになりました。　部屋のスリッパが　右右で　面白くて写真を撮りました。右右でも　履けました。たくさん　笑って楽しかったです。　また、宿泊しますね。　ありがとうございました。

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Habitaciones

Las habitaciones varían desde opciones espaciosas y modernas con vistas al lago hasta apartamentos sencillos y funcionales. Algunas unidades carecen de ventanas o dan a una pared, algunas parecen anticuadas o diferentes a las fotos, y se menciona algo de ruido de animales o de la calle.

Reseñas de huéspedes relacionadas

10

Stephen

1 jul 2025

·

Se alojó 2 noches

I spent nearly a month in a lake view room, extending my stay multiple times. The room was simple but functional. I liked the friendly staff, the convenient location, and especially enjoying breakfast, coffee, and evening drinks on the rooftop—it felt more like having my own apartment than staying in a hotel. Some rooms face only a wall, so check carefully when booking. What I loved most was being on a street that felt like 'real Hanoi'—not as touristy as the Old Quarter, where I’ve stayed before. There are plenty of Vietnamese restaurants, cafes, and a few international bars nearby. I plan to return.

10

GH

11 abr 2025

·

Se alojó 1 noche

Phòng đẹp , sang trọng và sạch sẽ. Rất nhiều đồ tiện ích như là Smart tivi, máy giặt, nồi niêu, bếp. Nói chung mình khá ưng khi nghỉ ở đây

10

Christian

6 abr 2025

·

Se alojó 1 noche

Appartement très pratique. La machine à laver a disposition est un vrai plus. Le logement était très propre et fonctionnel. Très bien situé et calme. Pas de bruit de circulation. À recommander

2

Van

18 may 2024

·

Se alojó 1 noche

The room conditions are poor

2

Jaeyun

1 dic 2024

·

Se alojó 1 noche

너무 형편 없었어요 사진이랑 많이 다릅니다

10

La

23 ene 2025

·

Se alojó 1 noche

Trời ơi , các bạn phòng view hồ Tây đẹp quá luôn

10

Mark

8 abr 2025

·

Se alojó 2 noches

Wonderful property, room was spacious, modern and spotlessly clean. The rooftop bar was very nice with a great view and reasonable prices. Breakfast was varied and plentiful. The staff was courteous and helpful, particularly Alice. The area had lots of great restaurants and bars. I recommend the Dim Sum restaurant across the street and “the local” watering hole around the corner on the lake. Very walkable area

8

Thomas

10 ene 2026

·

Se alojó 2 noches

Coffee was weak and there is some noice from outside( dog barked)

6

HAEJUNG

2 may 2025

·

Se alojó 1 noche

I needed a place just for one night from arriving late from Sapa and to catch a flight next morning. Finding a decent place for crashing out just serves the purpose. The room i stayed didnt have a window (no access to natural light) and smelled a bit funky. Pros were staffs were friendly.

10

zhenhua

4 jun 2025

·

Se alojó 2 noches

Good place to stay, safe convenient, friendly staff, good breakfast, good view by the lake.

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Servicio

El servicio es ampliamente elogiado como cálido, proactivo y servicial, con personal que ayuda con visitas guiadas y consejos locales. Hay quejas aisladas sobre problemas sin resolver y expectativas no cumplidas de un nivel superior.

Reseñas de huéspedes relacionadas

8

Sayashmini

18 sept 2025

·

Se alojó 6 noches

Summarizing Westlake Pearl Aparthotel & Spa - By Pegasy Group in three words, it’s EXCELLENT staff! I booked this hotel off the recommendation from Expedia thinking of course that this was a five star hotel, and upon arrival that was not the case. I was a little disappointed with the accommodation because I had saved the five star experience for the end of my month long work trip, regardless the staff went out of their world showed that my stay was very well accommodated. Very special THANK YOU to Hayley, Tom and the entire team for the amazing stay. If you want an authentic experience is an absolutely beautiful part of Hanoi choose this hotel and the Westlake location. Look forward to staying here again!

10

Marie

18 abr 2024

·

Se alojó 4 noches

Very friendly service. Tony and Thom were both exceptional and made us feel very welcome. Tony was very helpful and we would definately recommend to others.

10

Frank

21 sept 2025

·

Se alojó 10 noches

Wonderful place to stay in Hanoi away from the caos of the old town but still an easy grab ride away. I loved all the food options nearby this property. The staff are amazing and super helpful. Honestly they are all great. I would stay here away without a doubt.

10

Serina

30 ago 2025

·

Se alojó 1 noche

I loved this property for the beautiful rooftop and breakfast included with my booking . Also I can’t say enough about Travis , he made my stay memorable. Helped with navigating with the locals and any problems or questions I had. He seemed sincere and he helped me with my planning for my next day. I feel like he went over and above what I expected. I would highly recommend .Can’t thank Travis enough he made sure , I got where I needed to get to safely. Wonderful experience.

2

Phuc

17 dic 2025

·

Se alojó 1 noche

Just bad service not a 4 stars hotel as such. No security no service bad location

10

Tr?ng D?ng

29 may 2025

·

Se alojó 1 noche

I stayed at this hotel - apartment on the first night in Hanoi. I loved my time here. We shared so much fun and laugh because they helped me organise all the things, my tours for the anniversary. I highly recommend. Their service was far beyond my expectation

10

John

3 may 2025

·

Se alojó 1 noche

Nice apartment . I had an amazing experience service provided by the team, especially Hannah & Hailey

10

To

19 jun 2025

·

Se alojó 1 noche

I really love this hotel. The staff was great. They have beautiful view, spa, restaurant. Everything is so great

10

Daniel

3 jun 2024

·

Se alojó 1 noche

I stayed here last month for a night. I was quite surprised by their service. They learnt my name and my route just in a morning. It was very touching when they offered a cold welcome drink and fresh towel in the hot day in Hanoi. Lovely hotel!

4

James

1 ene 2026

·

Se alojó 3 noches

Insects. There were so many, spiders have set themselves up around the rooms. We told the front desk, nothing happened.

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Ubicación

Ubicado en la zona de West Lake, con muchos restaurantes y cafeterías cercanos, varios huéspedes lo encuentran conveniente y transitable. Algunos señalan que está lejos de los principales lugares turísticos y que el acceso en vehículo a la entrada puede ser complicado.

Reseñas de huéspedes relacionadas

10

Stephen

1 jul 2025

·

Se alojó 2 noches

I spent nearly a month in a lake view room, extending my stay multiple times. The room was simple but functional. I liked the friendly staff, the convenient location, and especially enjoying breakfast, coffee, and evening drinks on the rooftop—it felt more like having my own apartment than staying in a hotel. Some rooms face only a wall, so check carefully when booking. What I loved most was being on a street that felt like 'real Hanoi'—not as touristy as the Old Quarter, where I’ve stayed before. There are plenty of Vietnamese restaurants, cafes, and a few international bars nearby. I plan to return.

10

Daniel

28 oct 2024

·

Se alojó 1 noche

Really good location. Nice room for the price. The bar/restaurant had fantastic views. Massage service was a fair price and good quality.

10

Christian

6 abr 2025

·

Se alojó 1 noche

Appartement très pratique. La machine à laver a disposition est un vrai plus. Le logement était très propre et fonctionnel. Très bien situé et calme. Pas de bruit de circulation. À recommander

10

Mei Yu

11 oct 2024

·

Se alojó 3 noches

very good location, great neighbourhood, great service

10

Frank

21 sept 2025

·

Se alojó 10 noches

Wonderful place to stay in Hanoi away from the caos of the old town but still an easy grab ride away. I loved all the food options nearby this property. The staff are amazing and super helpful. Honestly they are all great. I would stay here away without a doubt.

2

Phuc

17 dic 2025

·

Se alojó 1 noche

Just bad service not a 4 stars hotel as such. No security no service bad location

10

Daniel

4 jun 2025

·

Se alojó 1 noche

I must say "wow". I liked the place very much. I will stay here for the next time visiting Hanoi due to its convenient location and great facilities

10

Khaled

29 jul 2025

·

Se alojó 1 noche

فندق عائلي رائع للاقامة مدة طويلة نظيف و مريح العيب الوحيد فقط في الموقع بعيد عن المحلات السياحية و دخله الفندق شوي صعبة ونزله بتعاني مع التكاسي ينزلون للبوابة لتحميل الشنط او التنزيل الصور مطابقة للواقع اطلالة المطعم روعة بالغروب الدور الثامن

10

zhenhua

4 jun 2025

·

Se alojó 2 noches

Good place to stay, safe convenient, friendly staff, good breakfast, good view by the lake.

10

dung

29 jul 2024

·

Se alojó 1 noche

I had a wonderful stay at the hotel. Location was central, room was clean and modern

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Comida

El desayuno suele ser bien valorado, con varias menciones de buena variedad y raciones abundantes, y el restaurante del hotel recibe comentarios positivos. El café se describe repetidamente como aguado.

Reseñas de huéspedes relacionadas

10

Stephen

1 jul 2025

·

Se alojó 2 noches

I spent nearly a month in a lake view room, extending my stay multiple times. The room was simple but functional. I liked the friendly staff, the convenient location, and especially enjoying breakfast, coffee, and evening drinks on the rooftop—it felt more like having my own apartment than staying in a hotel. Some rooms face only a wall, so check carefully when booking. What I loved most was being on a street that felt like 'real Hanoi'—not as touristy as the Old Quarter, where I’ve stayed before. There are plenty of Vietnamese restaurants, cafes, and a few international bars nearby. I plan to return.

10

Daniel

28 oct 2024

·

Se alojó 1 noche

Really good location. Nice room for the price. The bar/restaurant had fantastic views. Massage service was a fair price and good quality.

6

Peter

15 sept 2025

·

Se alojó 2 noches

Insgesamt war das Hotel ok. An der einen oder anderen Stelle renovierungsbedürftig. Es ist sauber, sowohl die Bäder wie auch die gesamten Räume. Das Personal ist bemüht und freundlich. Unser Frühstück war ebenfalls in Ordnung, bis auf den Kaffee

10

Mark

8 abr 2025

·

Se alojó 2 noches

Wonderful property, room was spacious, modern and spotlessly clean. The rooftop bar was very nice with a great view and reasonable prices. Breakfast was varied and plentiful. The staff was courteous and helpful, particularly Alice. The area had lots of great restaurants and bars. I recommend the Dim Sum restaurant across the street and “the local” watering hole around the corner on the lake. Very walkable area

8

Thomas

10 ene 2026

·

Se alojó 2 noches

Coffee was weak and there is some noice from outside( dog barked)

10

Serina

30 ago 2025

·

Se alojó 1 noche

I loved this property for the beautiful rooftop and breakfast included with my booking . Also I can’t say enough about Travis , he made my stay memorable. Helped with navigating with the locals and any problems or questions I had. He seemed sincere and he helped me with my planning for my next day. I feel like he went over and above what I expected. I would highly recommend .Can’t thank Travis enough he made sure , I got where I needed to get to safely. Wonderful experience.

10

To

19 jun 2025

·

Se alojó 1 noche

I really love this hotel. The staff was great. They have beautiful view, spa, restaurant. Everything is so great

10

Khaled

29 jul 2025

·

Se alojó 1 noche

فندق عائلي رائع للاقامة مدة طويلة نظيف و مريح العيب الوحيد فقط في الموقع بعيد عن المحلات السياحية و دخله الفندق شوي صعبة ونزله بتعاني مع التكاسي ينزلون للبوابة لتحميل الشنط او التنزيل الصور مطابقة للواقع اطلالة المطعم روعة بالغروب الدور الثامن

10

zhenhua

4 jun 2025

·

Se alojó 2 noches

Good place to stay, safe convenient, friendly staff, good breakfast, good view by the lake.

10

To

6 jun 2024

·

Se alojó 1 noche

Rất sạch sẽ, nhân viên thân thiện. Có nhà hàng trên tầng thượng view hồ tây siêu đỉnh.

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

DO	LU	MA	MI	JU	VI	SA
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21 $42	22 $25	23 $31	24 $31
25 $30	26 $31	27 $30	28 $31	29 $31	30 $32	31 $38

DO	LU	MA	MI	JU	VI	SA
1 $37	2 $37	3 $31	4 $30	5 $46	6 $31	7 $31
8 $31	9 $32	10 $31	11	12 $31	13 $32	14 $39
15 $32	16 $31	17 $32	18 $31	19 $31	20 $32	21 $35
22 $32	23 $35	24	25	26	27 $35	28
29 $32	30 $31

Westlake Pearl Aparthotel & Spa - By Pegasy Group

Acerca de esta propiedad

Ubicación

Opciones de habitación

Habitación doble, 1 cama de matrimonio grande, balcón, vistas al jardín

Apartamento de lujo, balcón, vistas a la ciudad

Estudio Deluxe, 1 cama de matrimonio grande, balcón

Habitación doble superior, 1 cama de matrimonio grande, balcón, vistas al lago

Habitación Business doble, 1 cama de matrimonio grande, cocina, en esquina

Habitación ejecutiva doble, 1 cama de matrimonio grande, balcón, vistas al lago

Apartamento familiar, balcón, vistas al patio

Habitación Deluxe doble, 1 cama de matrimonio grande, balcón, en la zona del jardín

Apartamento Deluxe, 1 cama de matrimonio grande, balcón, vistas al lago

Habitación clásica doble, 1 cama de matrimonio grande, balcón

Habitación romántica doble, 1 cama de matrimonio grande, cocina

Reseñas de los huéspedes sobre Westlake Pearl Aparthotel & Spa - By Pegasy Group

Opiniones de los huéspedes

Política del establecimiento

Instrucciones para la entrada

Interesante

Extras opcionales

Precios para las próximas fechas