Waterfront Village

Everything was great and they were super empathetic. They managed challenges with my son’s timing so well and always willing to help. The entire team including security is great!

Lack of communication on how to locate the hotel apartment. Receptionist weren’t professional and laughed in your face whenever you expressed your concerned with an issue. Terrible customer service and communication

This is a very beautiful property within walking distance to the waterfront. It is very safe and it’s almost a park like environment. I would definitely stay again and highly recommend it to friends and family.

The property had stunning views from the back deck. The apartment itself was very clean, spacious and had all the facilities we required except the coffee machine did not have any pods provided which was a bit disappointing. We couldn't open the directions link to the property and therefore found the property exceptionally difficult to find. We recommend you putting the directions in text inside the original email rather than a link. We also found the check-in process exceptionally lengthy and disjointed. We understand the need for the security but believe if the staff were better trained, it would have taken 10 minutes instead of 45. After a long trip from Australia and difficulty find the property, a lengthy check in process was frustrating and unnecessary. Everything else was lovely, particularly the cleanliness of the property and surrounds including the beautiful canal.

Clean convenient safe