Cambridge House Hotel

+good mattress - bad insulation (you could hear the neighbours talking very clearly) - construction site in the hallway - no reception - no room service - parts of the room smelled like at granny‘s house

The room was kinda small, bed was comfortable and clean, window view was awful in our room, bathroom had functional facilities but no lock and had noticeable water damage around wooden doorways and trimming. Overall, an average experience. Perfect for easy access to Cambridge and low to average hotel expectations.

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I made a mistake when booking and didn’t change dates so it booked for the next day and then I couldn’t move or cancel because of cancellation policy. However it was a mistake and I've tried to correct right away calling the Hotel immediately and many times after and nobody ever answered. Tried to send messages in hotel website and nobody ever replied. Tried to send message via hotels.com and it wasn’t even possible - error message. Hotels.com customer service tried to reach the hotel and couldn’t. This never happened to me before with other hotels and I am really disappointed.

The previous negative reviews are all plausible. I booked at the last minute so curious to see how bad it was. I received the door codes message ok although I never received the pre booking email mentioned by others. The room seemed ok and I had a ground floor room at the front with big bay window. But no power. But shower was hot. I knew I was going to be there for 10 hours tops so I lived with it. As expect, any calls for assistance remain unanswered. Yet yo see if I will be slugged a spurious 50 pound extra charge.