Gateway Hotel

A lot of money has been spent on the hotel so you can safely ignore older reviews about the poor state of the property and furnishings.However the unfinished electrics are a bit concerning and the hotel signage needs improving - very easy to miss it.

Breakfast times poor, parking is aweful. Dirty towels. Very noisy and disturbed sleep due to location next to the road.

On site parking for 8 or 9 cars. Check in disappointing, after driving nearly 5 hours it would have been nice to sit and relax for the 25 m8nutes before check in, which is 3 o'clock. We were greeted by a locked door and a sign saying "Check in 3 o'clock." We were allocated a room in the seperate annexe, not so good, obviously, for breakfast or if reception was required, if it is raining. On check in the staff were polite and informative. The decor, in general, was excellent, modern and funcional. It seems everywhere has had a recent revamp/upgrade. The room was roomy and, also, in "as new" condition. The ensuite shower room was very well laid out with an excellent shower. Hot water was "a plenty" and very quick to reach temperature. One oversight, in our opinions, was the lack of heavy curtains. The blinds in the bedroom are not ideal for security or light ingress. Tea and coffee facilities provided, but, no milk ?? Too inconvenient, in the rain, to walk to reception just for that. The bed was comfortable, however, the sheet and quilt combination was not to our liking. Breakfast, a small time window, was available 7-8.30, not ideal except for business/working people. No sausage or bacon ?? Turkey rashers ?? I know why, but, you can't really call it a "full English." Unacceptable. "When in Rome." etc. Aisha, the lady serving/cooking our breakfast, was very friendly, efficient and attentive. Checkout was another "unmanned affair" being instructed to leave our key on the table.

Plenty of take aways availabke and a wetherspoons 10 mins walk away. Good location and good parking

Ample parking. Friendly staff. Modern room. Clean. Nice TV . Generous tea and coffee. Comfortable bed. Good lighting. Plenty of storage. Bathroom was clean, water hot. Towels could have been bigger. Breakfast tasty, hot and made to order. Excellent coffee.

Nice property that appears to be in the middle of a refurbishment. Reception staff had gone out when I arrived so had to wait to gain access to the property. Room was comfortable with newly fitted carpets, however no air conditioning or fan available, this meant leaving the window open and noise pollution from outside resulted in a disturbed sleep. Large shower in the bathroom with plenty of hot water and good pressure. Breakfast was average and only served until 8:30am.

Property under going refurbishment

Clean and tidy with a good breakfast to start the day off. Quiet location and a comfortable night's sleep. Space enough,with a bit of moving around,to get the car parked. Parking on the street around the corner if the car park is full. Having some minor decoration and modernisation work done but didn't cause us any issues at all.

Lovely hotel. The only downfall was there was no air conditioning so we had to have the window open and then was really noisy with traffic and trains going by. Staff were very pleasant and helpful and a lovely breakfast before we left

The hotel is being refurbished but overall good value for money, breakfast was good too though no bacon available 😋

Paid for a double room and was given a single room, this was no bother as the lady at reception apologised and put me into a double room. Got into my double room and it was filthy, it was late, I had a long day and wanted to crash. Instead I went out for the whole evening until 10pm so I would not have to sit in a filthy room, and on my return I could go to sleep and leave first thing in the morning. I pulled my bed covers back to get in bed and it was covered in blood stains, big patches of blood all over the sheets and duvet. I threw the bedding on the floor and slept in my coat for the night. Absolutely disgusting, never again.

Good Parking and location very walkable to city centre and transport. Room and hotel looks very tired but clean, room smelt stale, bed sheet was torn, shouldn’t have been used on the bed

Shower was held by zip ties, stains on the bedding but other than that it was alright for one night. Front desk staff not too friendly, I guess it depends on who’s there

The reviews of the hotel stated that a refurbishment has been done but I’m not sure that the state of the hotel shows it has been completed. First had to wait for 10 mins for someone to answer the door to let us in despite being told we could check in from 3pm and it was 3.40. The room had brand new fitted and very nice furniture (bedside drawers, wardrobe, desk etc) but these were attached to a wall with huge gaps in the plaster, window that didn’t keep any noise out, blinds that didn’t keep the sun out and a bath room that had so much mildew on the door frame, plug hole and rusted shaver plug that I don’t think it has ever been sprayed with anything let alone refurbished. The dining room was awful- lights hanging out, a constant beeping which is probably from the fact the smoke detector is hanging out the ceiling and a smell that is mixed between cabbage and fish. The 2 members of staff we encountered were very polite and the breakfast we had was freshly cooked and tasty. The “selection of pastries and juices” is a bit of a stretch though (a jug of orange juice and pre packed chocolate brioche from Lidl does not constitute a selection). The location was easy to find and plenty of parking out front. Not in the nicest part of Newport but very easy walk to town and local pub. I think the hotel could be lovely but until the refurbishment is finished they either need to close or drastically reduce the prices.

Fantastic value for money - very nice clean, good sized room with plenty of hot drinks available (and biscuits!). Good sized modernised bathroom. Very polite and friendly staff, and a very good breakfast included in the price! We would definitely stay here again.

Very clean tidy and friendly staff

Breakfast times poor, parking is aweful. Dirty towels. Very noisy and disturbed sleep due to location next to the road.

Clean and well maintained rooms. Fresh linen, towels and toiletries provided. Happy with the stay

It was a perfect room for night. Clean and comfy

Very happy with this hotel. Room was spotlessly clean with a modern bathroom and shower. Comfortable bed as well. Would definitely recommend.

Room was on 3 floor three flights of stairs bit much for a OAP. Cigarette burn in sheet and broken Shower heat attachment mean you need to hold head to wash. Wifi was good and worked well, Breakfast was in different building had to got outside (Could get wet if raining) to other building, Breakfast was OK English or cereal or apples, fruit juices tea or coffee. Reasonably priced with parking. walking distance to town and food.

Our room was clean but was small

Nice property that appears to be in the middle of a refurbishment. Reception staff had gone out when I arrived so had to wait to gain access to the property. Room was comfortable with newly fitted carpets, however no air conditioning or fan available, this meant leaving the window open and noise pollution from outside resulted in a disturbed sleep. Large shower in the bathroom with plenty of hot water and good pressure. Breakfast was average and only served until 8:30am.

Hotel rooms have been re done but still I few little bits that just need finishing, no curtains only blinds that let light in from street lights n sun in morning. Could do with a fan just to keep it cooler instead of having to have windows wide open on a main road. We left at 7.30 and had to leave key n card on side of door frame as no key box and no staff around. We would come back, just a few little things to improve.

Nice central location in Newport, the room was clean and spacious (room 15 I had stayed in) Parking was ok

Lights on all night outside of the room

Lovely hotel. The only downfall was there was no air conditioning so we had to have the window open and then was really noisy with traffic and trains going by. Staff were very pleasant and helpful and a lovely breakfast before we left

Good value. Nice room for a budget for price. Road a little noisy but it’s in the city.

The room needs curtains as the security lights shine through the blinds all night.Also the heating cannit switch off so its very hot and the road is too noisy to have the window open. Otherwise very good value

The rooms were ok, but have obviously been refurbished with small items not finished nicely. Room was facing the street and the blinds on the window did not not block out the light and there were no curtains.. it was quite noisy. Bathroom was nice but shower didn't get hot all weekend. The lady who tended to us for breakfast was lovely and friendly and our breakfast was fantastic. It must be noted this hotel is Halaal which was not stated, not a problem but some guests were upset at the offerings. Staffing was minimal, and reception very rarely manned in case of problems or queries.

Hey all What a suprise this booking turned out to be. I cancelled initially to see if I can get a cheaper hotel, but rebooked for same price(😌🙏thankfully) £80 but worth it. It's in an ideal location of Newport, motorway within a mile away. The two major Welsh cities aren't far off - even Bridgend that I visited prior to checking in, isn't far away. The best thing about the hotel is it is operated by a family of people who care and provide the best customer service - a Pakistani family, so Muslims who book with the breakfast only option, can be rest assured that it is 100% halal. The signing in is easy and Umar makes it very quick and hospitable. There's loads of parking. Rooms are clean and very elegantly designed. Breakfast is delicious the young woman and the the chef provide excellent food and theres great options for breakfast too - thank you so much to you both. I was really impressed with the pear tree at the back outdoors as your directed to your room and the our host allowed us to take some for ourselves - the pears taste really nice by the way 😋 Forgot to mention there's not much to see in the actual city of Newport but shouldn't put you off from booking the hotel as I mentioned the other cities nearby. I'll be back at the hotel when I visit the North of Wales when I'm back soon. Overall the Gateway hotel is a smooth one night or a weekend stay - Thanks so much to the host and his family. Will be coming again in the future.

It was an unpromising start as reception was closed when I arrived at 3pm to check in. There was a phone number to ring. The lady seemed surprised that it was 3 o'clock but said she would come. I had to wait outside for 15 minutes, which was a little irritating, however once checked in, I was very pleased with the room. An unexpected upgrade to a twin room from the single room booked. And it was a nice room, seemed newly refurbished, tea coffee biscuits comfortable bed. I was also pleased with the easy free on site parking.

We arrived mid afternoon to a sign on the door saying back in 10 minutes. After around 15 minutes, a woman unlocked the door and walked away. I assumed this was another guest initially as there was no hello, greeting or welcome. The woman was continually coughing, spluttering and wiping her nose with a tissue. We followed her into the reception area where she sat down and in silence just handed me a sheet to fill out, asked my reservation code and this was followed by more silence. It felt like me and my friend was an inconvenience. She also took a phone call during this which I assume was for help on how to use the system. After another long silence she got the keycard which she then WIPED with the tissue she’d been using to blow her nose! Told us where to stay which was kind of complicated, ‘three doors down, room 9 floor 2’ it was quite hard to hear her as she was really quiet. She didn’t tell us where our included breakfast would be or when, when to check out, or any additional information. It turns out the place we were staying was four doors down and the room itself was brilliant and clean. The next morning we left at 11.30 and there was no information on where to put the keycard to our room. The reception was also closed and as we were in a rush, we had to leave it under the mat of the reception door. Overall it was a great stay and we slept well, but something needs to be done about service as we also missed out on breakfast that we paid for.

My wife and I booked the Gateway just a few days before our stay, as we were attending an event in Cardiff. It turned out to be a very good choice. I'd rang in advance to see about early check-in, which was helpfully accommodated by the staff, and our room was just what we needed for one night. It was comfortable and clean, there was parking outside, and the breakfast the following morning hit the spot too. It was no more than quarter of an hour on foot to Newport train station, all main road and into the centre, and we had no problems walking back after midnight. Don't expect high-class luxury but if you just need a base for your stay before going off elsewhere, you won't go far wrong.

Very clean tidy and friendly staff

When we arrived at the Gateway Hotel at 3.30pm the front door was locked, so had to phone the hotel to let us in. The reception was closed, when they said it would be manned from 3pm to 10.30pm. The double room was clean, but no information folder found in room. No fire escape information given. Breakfast was ok, but we did miss the proper pork bacon. On the postive side, we requested a ground floor room, which was given.

We got at hotel 3pm which was the check-in time kept us waiting outside for 30 minutes then when we got in kept us waiting another 15 minutes before we had keys to get in room then to top it all off shower was leaking and only had hand towels in room no bath towels will never use hotel again

A great no fuss place to stay, run by a friendly family team.

Lovely hotel. Friendly staff thank you x

Again, reception almost doesn't exist lots of waiting outside for some to open door. No breakfast because refurbishment received £5 refund. Heating is switched off by night I think from 12am till 7:00 am very bad when is outside between 1 and negative temperature.

Good Parking and location very walkable to city centre and transport. Room and hotel looks very tired but clean, room smelt stale, bed sheet was torn, shouldn’t have been used on the bed

I booked a room in this hotel after reading the many 10/10 reviews and looking at the photos of the rooms. I now question the authenticity of those reviews. First of all this hotel is more a private house BnB than a hotel. It is situated not far from the city centre but the area is really rather shabby. There is renovation work going on so I couldn't find the front door at first. Not a big issue but irritating. I booked a single room, paying over £55 for a shoebox! Size probably 8'x6'. Yes there was a single bed, desk, chair and tiny wardrobe but they filled my tiny room. The ensuite was nearly as big as my room. On the plus side, it looked clean enough. Towels were provided but they were also small and quite thin. The bed was ok but needed a new mattress. The room was quite warm even with the radiator off, luckily there was a bit of a draught from the window which helped. Breakfast times were rather early, from 07.00-08.30 in a very plain dining room with noise from the kitchen. There was some fruit, yogurts and wrapped pain de chocolat though not freshly baked. Reasonable choice of hot food though no proper bacon or sausages. I had an omelette which was freshly cooked which was lacking in seasoning but adequate. When i looked at other budget hotels in the area, i was very disappointed that i booked the Gateway. This tiny room was completely overpriced at £55. The local lbis was £41 for a decent sized room. So i recommend reducing single room prices.

The main areas are a bit dated but the room was modern, clean and comfortable. It's on a main road so a bit noisy at night. Short walk to the centre where there are restaurants , etc.

My wife and I booked the Gateway just a few days before our stay, as we were attending an event in Cardiff. It turned out to be a very good choice. I'd rang in advance to see about early check-in, which was helpfully accommodated by the staff, and our room was just what we needed for one night. It was comfortable and clean, there was parking outside, and the breakfast the following morning hit the spot too. It was no more than quarter of an hour on foot to Newport train station, all main road and into the centre, and we had no problems walking back after midnight. Don't expect high-class luxury but if you just need a base for your stay before going off elsewhere, you won't go far wrong.

Very good value, breakfast was good, room was clean and functional. Only 10 minute walk into newport centre

Plenty of take aways availabke and a wetherspoons 10 mins walk away. Good location and good parking

Nice central location in Newport, the room was clean and spacious (room 15 I had stayed in) Parking was ok

It was clean and comfortable and in a good location for my needs

A great trip, it was handy to Walk into Newport to catch the tea onto Cardiff for a concert. You can see a major reverb has been done on the property. Lovely and quiet.

Good value. Nice room for a budget for price. Road a little noisy but it’s in the city.

Recently refurbished property and to a very high standard, great value and nice breakfast.

Fantastic value for money - very nice clean, good sized room with plenty of hot drinks available (and biscuits!). Good sized modernised bathroom. Very polite and friendly staff, and a very good breakfast included in the price! We would definitely stay here again.

On site parking for 8 or 9 cars. Check in disappointing, after driving nearly 5 hours it would have been nice to sit and relax for the 25 m8nutes before check in, which is 3 o'clock. We were greeted by a locked door and a sign saying "Check in 3 o'clock." We were allocated a room in the seperate annexe, not so good, obviously, for breakfast or if reception was required, if it is raining. On check in the staff were polite and informative. The decor, in general, was excellent, modern and funcional. It seems everywhere has had a recent revamp/upgrade. The room was roomy and, also, in "as new" condition. The ensuite shower room was very well laid out with an excellent shower. Hot water was "a plenty" and very quick to reach temperature. One oversight, in our opinions, was the lack of heavy curtains. The blinds in the bedroom are not ideal for security or light ingress. Tea and coffee facilities provided, but, no milk ?? Too inconvenient, in the rain, to walk to reception just for that. The bed was comfortable, however, the sheet and quilt combination was not to our liking. Breakfast, a small time window, was available 7-8.30, not ideal except for business/working people. No sausage or bacon ?? Turkey rashers ?? I know why, but, you can't really call it a "full English." Unacceptable. "When in Rome." etc. Aisha, the lady serving/cooking our breakfast, was very friendly, efficient and attentive. Checkout was another "unmanned affair" being instructed to leave our key on the table.

Ample parking. Friendly staff. Modern room. Clean. Nice TV . Generous tea and coffee. Comfortable bed. Good lighting. Plenty of storage. Bathroom was clean, water hot. Towels could have been bigger. Breakfast tasty, hot and made to order. Excellent coffee.

Nice property that appears to be in the middle of a refurbishment. Reception staff had gone out when I arrived so had to wait to gain access to the property. Room was comfortable with newly fitted carpets, however no air conditioning or fan available, this meant leaving the window open and noise pollution from outside resulted in a disturbed sleep. Large shower in the bathroom with plenty of hot water and good pressure. Breakfast was average and only served until 8:30am.

Ordered a twin room but was put in a double room. Quickly corrected but not an ideal start. The young lady who was serving breakfast was very polite & helpful but wasn't to offer a vegetarian option for the cooked breakfast. Breakfast is great, if you like meat. Stayed here a year ago and service has dropped which is a shame as the room & location was perfect.

Again, reception almost doesn't exist lots of waiting outside for some to open door. No breakfast because refurbishment received £5 refund. Heating is switched off by night I think from 12am till 7:00 am very bad when is outside between 1 and negative temperature.

On first appearance the room looked nice, at bed time I discovered body fluid stains on the bottom sheet and holes in the duvet cover, we used the top sheet to lie on, the bottom sheet was too small for the mattress, the toilet roll was virtually empty and I had to use tissues out of my bag, breakfast time was a disaster, the continental breakfast was extremely minimal, on the full breakfast only turkey rashers were on the menu, not offering normal standard bacon, i have intolerances and allergies to certain foods, so opted not to have the turkey rashers, my food came nicely presented and the staff are lovely, I cut into my sausage, the texture and colour didn't appear normal to me so I queried what the meat was and discovered it to be chicken which I am allergic to, I asked if anything else on my plate was cooked in the same pan as the sausage and was told that the hash brown was cooked with the sausage. If I'd have eaten these products then I would have been extremely poorly, the menu never stipulated that the sausages were made from chicken and we were never asked if anyone had any allergies. My breakfast was totally ruined. My overall experience is 2 out of 10 and I wouldn't recommend this place to anyone, the dining area acts also as a storage space as there are kitchen items and a oil filled radiator stored underneath& around a table, also a large linen press. How this establishment got rated as a hotel beggers belief. A partial refund would be most welcome

The hotel is being refurbished but overall good value for money, breakfast was good too though no bacon available 😋

The rooms were ok, but have obviously been refurbished with small items not finished nicely. Room was facing the street and the blinds on the window did not not block out the light and there were no curtains.. it was quite noisy. Bathroom was nice but shower didn't get hot all weekend. The lady who tended to us for breakfast was lovely and friendly and our breakfast was fantastic. It must be noted this hotel is Halaal which was not stated, not a problem but some guests were upset at the offerings. Staffing was minimal, and reception very rarely manned in case of problems or queries.