Donington Manor Hotel

Hotel staff very helpful ,room was more than adequate for my needs for my stay ,decent sized car park ,will use again

Exactly what we needed nothing to complain about, close to the airport and a nice pub across the road

WiFi was non existent in room.

Used this hotel as my son and I were going to Download and its convenient location was ideal. Contact from the hotel was really good prior to the visit to confirm the names of guests and whether car parking was needed, taking the registration number of the vehicle. Reception staff were helpful as we got there a few hours before check in but they let us in as the room was ready. They confirmed that the booking was for room only and explained that we could book breakfast each day if we wanted to. Room was clean with good storage. The only problem was the lack of water pressure for the shower but that didn't spoil our stay.

We booked a twin room, described as being located off a courtyard with its own independent entrance. On arrival, my adult son and I found the hotel itself to be pleasant and well-presented. Unfortunately, when we got to our room, it contained a double bed rather than the twin room we had booked. It was also upstairs within the back end of the hotel, and not off the courtyard I spoke to reception and was told there were no twin rooms available. The manager couldn’t explain why we’d been allocated a double room, although there was apparently a twin room available for guests arriving later. When I pointed out that I was already there, I was told those guests had booked directly with the hotel, whereas I had booked through Hotels.com. Fair enough, but it does suggest there may be advantages to booking direct if you want the exact room you’ve reserved. To their credit, staff tried to resolve the issue by providing a Z-bed. Unfortunately, when my son lay on it, it became clear that several springs were missing, making it unusable. Rather than spend the weekend arguing, we did the very British thing, kept a stiff upper lip, and shared the double bed. In the end, it didn’t spoil what had been a trip we’d been looking forward to for over 12 months. At around £300 per night during Download Festival weekend, I was expecting a more premium experience than was delivered. That said, I appreciate that accommodation in the area commands a premium during the festival.