Hyatt Place Birmingham/Hoover

I checked in late evening. Door from rear parking area was locked without intercom and i had to walk in the dark around hotel to front entrance. Front desk person was on break (no sign) and I had to wait for a few minutes to get key. Once in the room, things were fine. Hotel is clean and convenient.

There were coffee packets at the table but no coffee maker. We asked about getting one at the front desk. She said she would tell them to take on to the room - they never did. There were ants in the bathroom.

The room was not very clean. It had no washcloths or hand towels. No Kleenex or clothes hangers. None of the ice machines were working Property has really gone downhill

Air conditioner in room was very loud.

It took forever for the room to cool down. The bathroom ceiling had mold on it. The toilet paper holder was broke.