Putera Puteri Residence

Our room was like Harry Potter’s room under the stairs. A tiny shack that did not look like the photos, at all. It was all the way on the 4th floor and there’s no lift in this building, so any coming and going was always a hassle. I understand the building is not equipped for a lift but I wish I knew we’d be on the 4th floor before I booked it. The area is fantastic tho, and the beds were comfortable enough. But the room was too small and when I looked under the bed it was filthy.

The stairs were hard after a long day. Service was good. Spoons in the room would have saved a stairs trip, but all sorted easily.

Clean, comfortable rooms, excellent air conditioning, fast internet, convenient location. Works perfectly for my needs. No breakfast on offer, no lift in building and reception only available 9-4 (check in via key safe outside these hours) are things to note if they’re important.

I think is the poorest hotel stay I have stayed There were 22 single beds when I booked when in fact one was a folden futon that hurt my back all night I didnt get any sleep, mattress felt like a 5 cm foam topper, the room was on the top floor 5 flights of stairs to go up no lift and I had a foot injury so this was a nightmare, plus it was freezing and had a breeze from the broken window I was shivering during the night as the AC was so noise so decided to turn it off. I opted for the breakfast I do not know how they can call that a breakfast, no coffee (machine was broken), industrial bakery wrapped in plastic, 3 slices of dried ultra process meat and and all sugary items, horrible. I would avoid staying there

Hotel was small and no elevator. The halls were filled of cleaning supplies and the person working the front desk was rude and unwelcoming. The air conditioning in the room was great however! Small room and bathroom ideal for one night wouldn’t stay longer. Don’t expect any level of customer service.

Odd to have to go put on the street to get to the basement restaurant for breakfast. I did not expect to climb four large flights of stairs to get to my room - No 20. The room was oddly shaped and difficult to watch the TV as it was too close to the bed. The bathroom was excellent and spotless.

Left on the doorstep in the cold for 10 minutes when we arrived, along with another guest who was trying to collect her left luggage. There’s no lift so be prepared to carry your luggage up stairs. The room was tiny, the bed was hard up against the wall so my husband had to clamber across the bed to use the bathroom during the night. Never had to go outside to the cafe for breakfast during a stay at a hotel before. No housekeeping on our first night, when we enquired about this, we were told it was because we hadn’t used the door hanger to request this. We used it the following day & our room was still not cleaned. Tiny bathroom with no area for placing toiletries except to balance things on the sink. Not worth the money we paid, would not stay again.

Very small rooms, but clean, helpful staff and inexpensive. No elevators, just a narrow steep staircase DO NOT BOOK if you cannot negotiate stairs. Staff did assist with baggage to room.

Clean

Easy checking Great location and extremely clean

Quite hard to find a better option in this price range! Although small, the room provides all basic amenities and is clean and new. Personnel was friendly enough and the location is very convenient, 5mn from the tube in the Paddington district. If you're looking for luxury the Hilton is a few blocks away, otherwise this is perfect for a very affordable 2-3 night solo stay in the city.

Bathroom sink and toilet not cleaned. TV not working. No mattress protector. Wooden floors sill need hoovering. sweeping! Shower door broken.

clean and freshly refurbished room with excellent shower, best budget hotel i have stayed at in a while

Clean, comfortable rooms, excellent air conditioning, fast internet, convenient location. Works perfectly for my needs. No breakfast on offer, no lift in building and reception only available 9-4 (check in via key safe outside these hours) are things to note if they’re important.

A little hidden gem! I was apprehensive about booking and staying here, but how wrong could I have been. Usually I’ll be staying in hotels that would be 3-4 star minimum, with spas etc. Of course this place isn’t that but for the price you pay, and the cleanliness of the room I would happily recommend this place to friends and family Great location for Paddington station and also lots of pubs and restaurants within walking distance. Realise you get what you pay for, and you’ll be blown away. Had a chat with the team on my departure too and they were so lovely and helpful

+ Convenient location + Room had every basics covered (towel/bed linen/soap/hairdryer/kettle/hangers/black out curtains) + Decent bathroom with hot water - No cleaning during the stay - Noisy: Every door just bangs shut and that went on all night + noisy due to traffic (room at back at main street) - When I left the hotel at 6.30am, the front door was open/ajar - Reception opening hours 9am-4pm, which felt inadequate from a security perspective as well as not getting answers when needed (I sent a message via text and 4 days later am still waiting for a response)

Cant undesrand the bad reviews! Great location, spotlessly clean, good price and lovely breakfast. Room not huge but well designed and well appointed. Lovely stay.

Left on the doorstep in the cold for 10 minutes when we arrived, along with another guest who was trying to collect her left luggage. There’s no lift so be prepared to carry your luggage up stairs. The room was tiny, the bed was hard up against the wall so my husband had to clamber across the bed to use the bathroom during the night. Never had to go outside to the cafe for breakfast during a stay at a hotel before. No housekeeping on our first night, when we enquired about this, we were told it was because we hadn’t used the door hanger to request this. We used it the following day & our room was still not cleaned. Tiny bathroom with no area for placing toiletries except to balance things on the sink. Not worth the money we paid, would not stay again.

Comfortable, clean and well equipped room. Roads around are a little noisy, but can't escape the location. Took a while to find the message with the code and instructions to get into the hotel, so find this before you arrive.

Quite hard to find a better option in this price range! Although small, the room provides all basic amenities and is clean and new. Personnel was friendly enough and the location is very convenient, 5mn from the tube in the Paddington district. If you're looking for luxury the Hilton is a few blocks away, otherwise this is perfect for a very affordable 2-3 night solo stay in the city.

Our room was like Harry Potter’s room under the stairs. A tiny shack that did not look like the photos, at all. It was all the way on the 4th floor and there’s no lift in this building, so any coming and going was always a hassle. I understand the building is not equipped for a lift but I wish I knew we’d be on the 4th floor before I booked it. The area is fantastic tho, and the beds were comfortable enough. But the room was too small and when I looked under the bed it was filthy.

About the only thing good about this place is the location. It’s incredibly noisy, between the banging of doors all day and night (the whole room shakes) and the paper thin walls that make it feel like street traffic and pedestrians are in the room with you. Our “king size” bed was much smaller than advertised. Both lamps in the room didn’t work so the only lighting options are incredibly bright lights that are all on one switch, or darkness. The staff also didn’t seem like they cared to be there at all. Zero acknowledgement from them in the 4 days we stayed there. Not even a hello. DON’T WASTE YOUR TIME OR MONEY!!!

Rooms totally fine, certainly on the small side - but to be expected. One thing to be aware of is that the hotel is very noisy - for some reason all the doors slam very loudly which disturbed both my nights there, so bring ear plugs!!

Clean, comfortable rooms, excellent air conditioning, fast internet, convenient location. Works perfectly for my needs. No breakfast on offer, no lift in building and reception only available 9-4 (check in via key safe outside these hours) are things to note if they’re important.

Very mean bathroom; noisy communal space

Very basic room with small chair and unusable table (read shelf) fixed on the wall. Wifi in the room was terrible, kept disconnecting every minute. Nearly zero soundproofing thru the walls and the floor. Generally clean, but left a lot to desire at that price.

+ Convenient location + Room had every basics covered (towel/bed linen/soap/hairdryer/kettle/hangers/black out curtains) + Decent bathroom with hot water - No cleaning during the stay - Noisy: Every door just bangs shut and that went on all night + noisy due to traffic (room at back at main street) - When I left the hotel at 6.30am, the front door was open/ajar - Reception opening hours 9am-4pm, which felt inadequate from a security perspective as well as not getting answers when needed (I sent a message via text and 4 days later am still waiting for a response)

Considering I booked this property for convenience and I did book it very late because I bought last-minute tickets for the boxing, I was rather impressed with the overall facilities and service of the property. Considering I paid £86 to stay in the centre of London near Paddington Station And be able to use a proper shower and hang my clothes up it was very good. however, after returning from the boxing event at Wembley, I was very much looking forward to my sleep however if I’m brutally honest, the bed was probably one of the most uncomfortable things I’ve ever slept on obviously it was a single as it was just in the room, however the matches is very uncomfortable it was only provided one pillow because of the heat as well and the weather conditions on the hotels fall I was unable to sleep instead of getting the hours I’ve planned probably got about three. It was also an issue not being able to fill up my water bottle anywhere apart from the tap which I didn’t think was the best. But for £86 a place to stay for convenience I was very impressed. I would just wish to have a bigger bed next time potentially but I would definitely come back if the situation was resolved.

It was great! So close to Paddington, easy to move around town (even when the strikes were on), the place is clean, the bed super comfy and the staff were polite and always willing to help. Would definitely stay here again, if I return to London.

There's a reason this hotel is cheap, so I accept a lower price but the self-check in works so so rarely. As such, the self-check in instructions are very clear but the door jammed and appears not to work. The phone number on the booking details has too many digits so doesn't connect anywhere, leaving just the option of messaging the hotel via the app I booked through. Then five minutes later someone "randomly walking by" who clearly is an employee, says "there's a knack to opening the door" which is something that should open - a door. Once in, basic as expected and perfectly comfortable room, very functional as most hotels at this price point. Just get the basics right of opening a door.

Staff were very helpful. The rooms were nice, with comfortable beds. All usefully located near Paddington Station.

I have stayed here twice now. The checkin is a pain but everything else is fine.

Hotel was small and no elevator. The halls were filled of cleaning supplies and the person working the front desk was rude and unwelcoming. The air conditioning in the room was great however! Small room and bathroom ideal for one night wouldn’t stay longer. Don’t expect any level of customer service.

A little hidden gem! I was apprehensive about booking and staying here, but how wrong could I have been. Usually I’ll be staying in hotels that would be 3-4 star minimum, with spas etc. Of course this place isn’t that but for the price you pay, and the cleanliness of the room I would happily recommend this place to friends and family Great location for Paddington station and also lots of pubs and restaurants within walking distance. Realise you get what you pay for, and you’ll be blown away. Had a chat with the team on my departure too and they were so lovely and helpful

Check in was ready with the information provide in advance. We arrived during the hours that reception was open and the member of staff explained everything in detail about how to get in and out of the building. The room and bathroom was exactly as described and the staff were amazing. Would definitely stay here again

+ Convenient location + Room had every basics covered (towel/bed linen/soap/hairdryer/kettle/hangers/black out curtains) + Decent bathroom with hot water - No cleaning during the stay - Noisy: Every door just bangs shut and that went on all night + noisy due to traffic (room at back at main street) - When I left the hotel at 6.30am, the front door was open/ajar - Reception opening hours 9am-4pm, which felt inadequate from a security perspective as well as not getting answers when needed (I sent a message via text and 4 days later am still waiting for a response)

Left on the doorstep in the cold for 10 minutes when we arrived, along with another guest who was trying to collect her left luggage. There’s no lift so be prepared to carry your luggage up stairs. The room was tiny, the bed was hard up against the wall so my husband had to clamber across the bed to use the bathroom during the night. Never had to go outside to the cafe for breakfast during a stay at a hotel before. No housekeeping on our first night, when we enquired about this, we were told it was because we hadn’t used the door hanger to request this. We used it the following day & our room was still not cleaned. Tiny bathroom with no area for placing toiletries except to balance things on the sink. Not worth the money we paid, would not stay again.

Small well maintained property. Clean room with enough space for 1 guest (or a couple). Very professional and responsive staff. Property located in a vibrant and very lively neighborhood, with a lot of restaurants and shops, at walking distance from Paddington train station and subway. Value for money. I recommend Putera Puteri Residence for short stays in London.

Comfortable, clean and well equipped room. Roads around are a little noisy, but can't escape the location. Took a while to find the message with the code and instructions to get into the hotel, so find this before you arrive.

Great hotel, perfect for one night. So easy to find from Paddington Train Station.

It was great! So close to Paddington, easy to move around town (even when the strikes were on), the place is clean, the bed super comfy and the staff were polite and always willing to help. Would definitely stay here again, if I return to London.

Great location, comfortable bed and nice modern shower .

Quite hard to find a better option in this price range! Although small, the room provides all basic amenities and is clean and new. Personnel was friendly enough and the location is very convenient, 5mn from the tube in the Paddington district. If you're looking for luxury the Hilton is a few blocks away, otherwise this is perfect for a very affordable 2-3 night solo stay in the city.

No complaints, Many thanks Great location near to Paddington station

Staff were very helpful. The rooms were nice, with comfortable beds. All usefully located near Paddington Station.

A little hidden gem! I was apprehensive about booking and staying here, but how wrong could I have been. Usually I’ll be staying in hotels that would be 3-4 star minimum, with spas etc. Of course this place isn’t that but for the price you pay, and the cleanliness of the room I would happily recommend this place to friends and family Great location for Paddington station and also lots of pubs and restaurants within walking distance. Realise you get what you pay for, and you’ll be blown away. Had a chat with the team on my departure too and they were so lovely and helpful

Basic, clean, friendly place in a superb location.

Small well maintained property. Clean room with enough space for 1 guest (or a couple). Very professional and responsive staff. Property located in a vibrant and very lively neighborhood, with a lot of restaurants and shops, at walking distance from Paddington train station and subway. Value for money. I recommend Putera Puteri Residence for short stays in London.

Very convenient location and amenities, but the tiny bathroom and mostly cold breakfast were disappointing.

Location is great. Management is terrible. They give you fresh towels every 3 days. I was there for 5 nights. At home I have clean towels every day. They advertised breakfast but stopped that so people still had it included in the room price. I booked 8 months ago.Yet it is still listed on their room info card. Rooms need to be cleaned on occasion. Under bed was all dust bunnies. I dropped something and had to retrieve it. Found a mens mascara in the process. Of all the hotels I've booked through Expedia, this was the worst. I think I am being generous with my rating. Location is only a block from Paddington station so underground and train to Paddington easy to get to.

Clean, comfortable rooms, excellent air conditioning, fast internet, convenient location. Works perfectly for my needs. No breakfast on offer, no lift in building and reception only available 9-4 (check in via key safe outside these hours) are things to note if they’re important.

I think is the poorest hotel stay I have stayed There were 22 single beds when I booked when in fact one was a folden futon that hurt my back all night I didnt get any sleep, mattress felt like a 5 cm foam topper, the room was on the top floor 5 flights of stairs to go up no lift and I had a foot injury so this was a nightmare, plus it was freezing and had a breeze from the broken window I was shivering during the night as the AC was so noise so decided to turn it off. I opted for the breakfast I do not know how they can call that a breakfast, no coffee (machine was broken), industrial bakery wrapped in plastic, 3 slices of dried ultra process meat and and all sugary items, horrible. I would avoid staying there

Cant undesrand the bad reviews! Great location, spotlessly clean, good price and lovely breakfast. Room not huge but well designed and well appointed. Lovely stay.

Odd to have to go put on the street to get to the basement restaurant for breakfast. I did not expect to climb four large flights of stairs to get to my room - No 20. The room was oddly shaped and difficult to watch the TV as it was too close to the bed. The bathroom was excellent and spotless.

Left on the doorstep in the cold for 10 minutes when we arrived, along with another guest who was trying to collect her left luggage. There’s no lift so be prepared to carry your luggage up stairs. The room was tiny, the bed was hard up against the wall so my husband had to clamber across the bed to use the bathroom during the night. Never had to go outside to the cafe for breakfast during a stay at a hotel before. No housekeeping on our first night, when we enquired about this, we were told it was because we hadn’t used the door hanger to request this. We used it the following day & our room was still not cleaned. Tiny bathroom with no area for placing toiletries except to balance things on the sink. Not worth the money we paid, would not stay again.