OYO Hotel Harriman near I-40

No ice bucket, had to use my gallon zip bag. Ice machine was down a filthy hall, vending machine was empty and dirty. Room smelled of cigarette smoke, paint splatter on the bathroom floor. The whole building looked run down and unkept. It wasn't apparent where the office was, we drove around the building and found someone to ask where it was. We had to go to the office at the neighboring hotel, which took care of both hotels. They have long term rates and it appears as some folks live there.

The table was broken. No hot water for breakfast so I couldn’t drink tea. Coffee was also cold!

There is no office at this property, you check in across the parking lot at the quality in. The towels were VERY stained and even though we had booked a nonsmoking room I was put in a smoking room and it smelled like an ashtray!!

Room was dirty,bedding had stains and rips to covers this place shouldn’t be allowed to be called a hotel,reception man was to busy on personals calls to assist,steer clear people,breakfast was average but parking was good

WARNING: This hotel is under transition from what appears to be either an extended stay hotel or halfway house to a (possibly) functioning hotel. There are only a few rooms that weren't occupied with long term residents or under renovations. The lobby is NOT functioning with no signs directing guests to where they can check in, so I wandered over to the other hotel's lobby. The hotel overall looks very rough! The desk was not attended and no one arrived within a reasonable time frame after the door buzzer announced my arrival. I had to call for assistance. While I was checked in, the staff member was not friendly or helpful. When I got up to my room on the third floor with my luggage, the key cards did not work! Even after they finish renovations, I probably won't stay there again. This stay was so far from the standard I've come to accept from a Hotels.com stay.