Charmant appartement | Avec animaux admis

Great location with great restaurants on the ground floor. Has an elevator. Getting the keys was easy. Had everything we needed. Our room on the 4th floor was in the back of the hotel (not riverside) and had a nice patio. Laundry was on the 2nd floor (2 washers/2 dryer) for free - must bring own detergent.

My husband and I stayed here and it was the perfect place for us two. Very short walk to all the main attractions and everything we needed for our quick two day visit. Highly recommend.

I was hounded by their property management staff for days while on my trip asking for payment even after payment had been made prior to our arrival. I had sent them evidence of this more than 4 times which they claimed they didn’t receive. An alarm went off in the early morning in the room and woke us up. When I called about it, they stated “it’s ok, it was only 30 seconds” with no regard for it waking us up. The consistent pestering calls emails and VRBO messages just took away from our entire stay. It was miserable. Did I mention we also rented from them in Zurich? It was a poor experience there. We couldn’t get into our room from a long international flight, because they had an issue with their lock system and the code changed and they didn’t inform us of the code until I called for hours after they were closed. When we finally got in they comped us a measly 100 chf for the inconvenience. It’s also ridiculously hot in the apartment and muggy. This isn’t the company to book with they don’t care for their customers.

We stayed at this unit for six nights & its central location within the heart of Old Town was the highlight. My overall 3/5 star review was based on my communications before & during our stay at the property. Location: the unit is perfect for exploring Old Town Luzern: it's steps away from Kornmarkt, Chapel Bridge, & Unter der Egg (famous Reuss River street) & is just a 5-minute walk to the main train station. Check-in: we were provided helpful info to navigate us from the train station to the unit, getting the unit's keys, & guide on check-in/check out procedures, WiFi access, unit practicalities, etc. Property: the listing was very clear on the small size, but it was even smaller in person, I acknowledge that this unit was a clean, safe place to stay in Luzern, but we had to keep stuff in our luggage b/c of the tight space. There was only one window available to cool down the warm unit, but we couldn't keep the window open at night b/c of the street noise & Rathausturm tower chimed on the half & top of every hour. The washer/dryer is complimentary, but it's SHARED w/ the entire building on a 1st come-1st serve basis. Comms: prior to our stay, HitRental was not responsive on the VRBO msger, only when emailed directly. During our stay, there were issues w/no hot water for the entire bldg on two nights, HitRental was responsive when I emailed them but they didn't give any warning when they turned off the hot water. They gave us a free bottle of wine for the inconvenience.

clean with a great location