Ambassador Hotel Milwaukee, Trademark Collection by Wyndham

The rooms are extremely outdated and need a complete overhaul.

The Ambassador stay was a mixed bag. We went because we had tickets to the all day Metal show across the street. For the most part we just needed the room to sleep in. So far as that went, the room was clean and quiet so we had no issues with that. However We arrived back at the hotel post show at 10:40PM. We had been told (and it said it in writing) that the bar was open until midnight. When we walked in, the bartender said, "I already gave last call because I have somewhere to be." So...you provide an amenity. Tell customers your hours, (hours which are in writing by the way), and then fail to honor said hours thereby also failing to deliver upon an amenity YOU provide as part of the price of the hotel. No doubt the response will be "Sir, the bar is a luxury and not an amenity. Okay, then let's move to the Television. A television we learned was a smart tv that YOU (the customer) had to operate by logging in to YOUR (the customers) personal APP and somehow operating the TV that way. I suppose the response will be "We said a TV was provided and it was. The ability to watch it was not. You COULD watch it provided you log in from your own APP and do so. How many 60 year old couples have no such APP because we watch through a cable provider? Answer: a LOT. So, we could not get a drink at the bar despite hours clearly posted (in writing) and verbally delineated. We could not watch TV by turning on a TV set like most normal hotels. Senior Citizens. Stay away from this one

Clean room, super helpful and friendly staff! Very interesting deco-r. The Deco Cafe breakfast was excellent, loved the Steak & Eggs! Delicious lattes too.

Hotel stay was nice , only complaint I have was with Jeff the assistant Manager leaving us stranded down at Miller Highlife theater after the Triumph show . Give Him a $20 tip and he is a no show at 11pm. Wouldnt recommend his services at all .Had Mrs T for our shuttle earlier and she was wonderful , she should be running the show !!

Great service from Connie at the front desk and the folks who drove the shuttle!