Extended Stay America Suites - Washington, DC - Herndon - Dulles

Lots of mold in bathrooms, staff was nice, good parking, nice big bathtubs, nice water pressure, not very clean, rather run down

Elevator did not work. Has been broken down for a long time. Air conditioner was very loud.

Lobby doors need to be fixed

I arrived after midnight, there was no one at the desk for check in. I had to bang on the employee break room to get someone to come out, then the rep seemed annoyed. There is no one at the front desk on most days which is weird.The lobby itself is dated and at times not welcoming - the place definitely needs some updating - the rooms are outdated as well. If you are looking for a place to just sleep, this would be it-nothing else really stands out.

The list is long about what I did not like. First of all the elevator did not work and our room was on the third floor, and we are 80 years old. Second of all when I did attempt to climb the stairs the second level was occupied by what looked like a vagrant in the stairway. Third they were police everywhere. At least two cars were outside the hotel and three policeman were in and out of the lobby, presumably in pursuit of someone in the area, they made several trips into the hotel lobby to speak to the manager. Last even though I understood this was not a refundable stay. I did ask for my money back because I could not stay there. I never entered the room I returned the keys back to the manager and he promptly re-rented that room, so it was no loss to the hotel or rather they got paid twice for the same room a totally unacceptable experience.

The building and rooms smell so bad the elevator does'nt work i have a back problems and i have to use the escalators the sheets and room smell so bad

Traveling from PA for a wedding booked rooms month advance once arrived rooms were not ready Elevator not working no rooms available on 1 flr staff rude felt like a homeless shelter Inconvenience not booking ever again with the them.

I like the fact that iI was able to park in the back And was able to access the building to go to my room fairly easy through the back entrance. Very convenient

You get what you pay for. Could be economical but low staffing and sketchy guests abound. Breakfast is bare minimum and facilities are barely cleaned. While I was there, elevator did not work. And parking lot was over crowded with cars that were not linked to hotel guests.

Dirty parking lot, hallway, lobby, room

They had roaches in the room

It's dirty. If you don't want to have a bad time, I recommend finding another place. The elevator is dirty, the rooms look like they haven't been cleaned in a long time, they smell bad, the bathroom isn't clean, and the whole place smells damp. It was a bad experience. I had to go find another place to spend the night because I couldn't stand the smell and the dirt.

Property stinks and couldn’t even touch anything in the room. Horrible experience staying at the hotel.

Lots of mold in bathrooms, staff was nice, good parking, nice big bathtubs, nice water pressure, not very clean, rather run down

Comfortable and decent area, no complaints there. However, there were cockroaches in the kitchen.

Room was dirty with broken equipment. I canceled and got a refund

Room was not ready at 3pm. Room stunk and had bugs crawling on floor. Breakfast around 8:20am was three muffins, coffee, and hot water. Room was noisy. Never again!

Dirty bathroom sink clocked room smell bad

The property was clean and I got bedbugs in my room and 333. I woke up every morning with new bites all over my body.

The 1st room had cat pee smell in room and dried blood on white sheets on bed Although the manager took care of it made us uneasy a.d should not have been charged the $ that we were. It will not let me upl9ad the pictures

Rooms were very big

Room was clean, bed was comfy. No hot water in bathroom basin. Older building which they are maintaining probably as well as they can (door jams are crooked, lots of caulk around fixtures). Easy to find location near lots of restaurants and shopping, which was good because “Breakfast included” was a barely stocked coffee counter with stale muffins, instant oatmeal, and soft granola bars.

Spacious and very clean room. Kitchen with refrigerator, freezer, microwave, nice bathroom with tub. Recliner and ironing board and iron. Lovely view to the garden. Great grocery shopping next door. Easy commute to downtown.

Take the compliment in the title for what you may. It was above average based on my experience staying in locations both nearby and across the country. My stay was like any other at Extended Stay America locations across the country. More or less, no matter where I go, the experience is just about the same. At this location, the room I got was spacious and clean. I was very happy with it. As always, I took issue with the laundry being paid, the breakfast being called "breakfast" when they only really offer snacks, and the water pressure. The staff, like with most locations, were excellent and very friendly. The guy who I assume was the manager was incredibly active. Props to him. The location, though, suffers from a lot of the same problems that other locations do, some of which are already mentioned. Not stocking rooms with appliances is frustrating just because it adds an extra step to settling in, but having a full kitchen pretty much made up for that. It is a solid hotel, but I think that its prices are a bit high on average for what you get. At the very least, I wish that they added more breakfast options. Their coffee setup is elaborate, but not everyone just has coffee for breakfast.

Elevator did not work. Has been broken down for a long time. Air conditioner was very loud.

Sizeable, comfortable rooms. Walls and carpets could use a refresh. Smell of smoke in hallways but not room. Neighbor’s TV is right across from your headboard—you’re at their mercy to get to sleep

I arrived after midnight, there was no one at the desk for check in. I had to bang on the employee break room to get someone to come out, then the rep seemed annoyed. There is no one at the front desk on most days which is weird.The lobby itself is dated and at times not welcoming - the place definitely needs some updating - the rooms are outdated as well. If you are looking for a place to just sleep, this would be it-nothing else really stands out.

Spacious and very clean room. Kitchen with refrigerator, freezer, microwave, nice bathroom with tub. Recliner and ironing board and iron. Lovely view to the garden. Great grocery shopping next door. Easy commute to downtown DC and Dulles airport

Good stay. Only problem Internet access

Average extended stay, but internet very dodgy, kept going out.

The front desk was rude and stood in the back for about 5 minutes before he walked up. He was very short with me and you could tell he was just very put out by having to check me in. This was not late at night it was around 5 pm in the afternoon.

The whole time I was there I was relaxed it felt like home away from home the staff made sure I was always ok I will definitely be back

When it was time for me to check in, the front desk clerk named Musa, did not have the best attitude. When he asked me if I was checking in, I was trying to talk to him but, he cut me off and asked for my I.D. I handed him my I.D. in his hand. When I got it back, he placed the I.D. on the counter. I did not appreciate that at all. I mentioned to him that he should not put it on the counter . If I have given him my id in his hand, why not return the favor and place it respectfully back into my hand? That is something very confidential and personal. He didn’t see that it was wrong to do that. He was not friendly at all. I also was upset that the elevator was broken. It was such an inconvenience, due to the fact that I had a small child and had to carry my luggage all the way up to the 3rd floor.

We had to wait almost 30 minutes to do the check-in until one of the clients went to look for the person who was in charge, who apparently was outside in the park.

I arrived after midnight, there was no one at the desk for check in. I had to bang on the employee break room to get someone to come out, then the rep seemed annoyed. There is no one at the front desk on most days which is weird.The lobby itself is dated and at times not welcoming - the place definitely needs some updating - the rooms are outdated as well. If you are looking for a place to just sleep, this would be it-nothing else really stands out.

Staff is great and accomdating. Jaime, & Tony.

Great location within 2 to 5 minutes walking distance to national brand retailers like CVS, 7-11, McDonald's. Pizza Hut, Chipotle, AVIS car rental, Fresh World. Convenient public transportation to metro. Front desk staff and housekeeping was accomodating, courteous, and friendly. Room kept cleaned. Comfortable mattress.

Traveling from PA for a wedding booked rooms month advance once arrived rooms were not ready Elevator not working no rooms available on 1 flr staff rude felt like a homeless shelter Inconvenience not booking ever again with the them.

The staff is great. I've been staying there every week for nearly a year now, and they have been really helpful to me

Accomodating, courteous, friendly staff. Clean rooms, well-maintained. Safe area. Property is located in an ideal location right across from CVS, Fresh World and next to AVIS rental car, Pizza Hut, McDonald's, 7-11. Less than a mile from Chipotle and major banks, and other brand retailers.

I like that it’s easy to get to the nearby shopping areas and it’s close to the airport

Spacious and very clean room. Kitchen with refrigerator, freezer, microwave, nice bathroom with tub. Recliner and ironing board and iron. Lovely view to the garden. Great grocery shopping next door. Easy commute to downtown.

It was close to the job that I was working at

I stayed here because of the price but next time I'll pay the extra $ to stay somewhere else. Although the place was clean, it felt like a cheap motel..(not to disrespect all motels because there are some nice ones out there) but this one just had that "feel". Young adults walking around and loudly talking about drinking tequila and getting messed up tonight and that was in the tiny lobby...Fri night i guess they did because my bathroom wreaked off weed so much so i had to put a towel at the bottom of the door so it wouldn't come into the room!! It was late so calling the desk would've been useless. The location was great but my room comfort was the only thing i wanted from this place. Stay here if you want a cheap stay for the night/weekend and don't mind the childish antics around you...sorry but i expected way more from a holiday inn! Oh and when they say breakfast (manager said muffins and such) it's coffee, hot water for oatmeal (no bowels) and that's it...smh! Yeah pay extra to stay at the Marriot or Westin..(right down the street 2 lights)

Spacious and very clean room. Kitchen with refrigerator, freezer, microwave, nice bathroom with tub. Recliner and ironing board and iron. Lovely view to the garden. Great grocery shopping next door. Easy commute to downtown DC and Dulles airport

Great location within 2 to 5 minutes walking distance to national brand retailers like CVS, 7-11, McDonald's. Pizza Hut, Chipotle, AVIS car rental, Fresh World. Convenient public transportation to metro. Front desk staff and housekeeping was accomodating, courteous, and friendly. Room kept cleaned. Comfortable mattress.

I like the fact that iI was able to park in the back And was able to access the building to go to my room fairly easy through the back entrance. Very convenient

It was affordable and walking distance between everything

Extended Stay Restin was reasonably close to the Metro stop. Also so I had many options for dining. The room was clean and all the appliances were in good working order. The bathroom was clean and the water was piping hot. The front desk agent was not always at the desk. So when I checked out ai just left the key on the desk. This was fine, cause when I called later, I was charged for the appropriate number of days and time. I recommend this hotel.

Accomodating, courteous, friendly staff. Clean rooms, well-maintained. Safe area. Property is located in an ideal location right across from CVS, Fresh World and next to AVIS rental car, Pizza Hut, McDonald's, 7-11. Less than a mile from Chipotle and major banks, and other brand retailers.

Room was clean, bed was comfy. No hot water in bathroom basin. Older building which they are maintaining probably as well as they can (door jams are crooked, lots of caulk around fixtures). Easy to find location near lots of restaurants and shopping, which was good because “Breakfast included” was a barely stocked coffee counter with stale muffins, instant oatmeal, and soft granola bars.

Take the compliment in the title for what you may. It was above average based on my experience staying in locations both nearby and across the country. My stay was like any other at Extended Stay America locations across the country. More or less, no matter where I go, the experience is just about the same. At this location, the room I got was spacious and clean. I was very happy with it. As always, I took issue with the laundry being paid, the breakfast being called "breakfast" when they only really offer snacks, and the water pressure. The staff, like with most locations, were excellent and very friendly. The guy who I assume was the manager was incredibly active. Props to him. The location, though, suffers from a lot of the same problems that other locations do, some of which are already mentioned. Not stocking rooms with appliances is frustrating just because it adds an extra step to settling in, but having a full kitchen pretty much made up for that. It is a solid hotel, but I think that its prices are a bit high on average for what you get. At the very least, I wish that they added more breakfast options. Their coffee setup is elaborate, but not everyone just has coffee for breakfast.

This hotel is like one star and it is not worth the price. The bathroom water was not shutting off completely. The room was smelly, the front desk was not available and took long to check in. Breakfast is not really full breakfast. The windows don’t lock, the fridge makes a lot of noise. The quality is very low and overpriced.

Place is very basic, no frills. Clean, quiet, good shower and AC. Elevator not working. No towel racks in bathroom. Reading lamp and nightstand on only one side of bed. Pillows FLAT! Only 5 hangers in closet. Asked for kitchen ware, could only give us one fork. Breakfast was coffee, hot water, instant oatmeal and Nutragrain bars in lobby, nowhere to even sit. But, like I said, if all you care about is clean and quiet, a good place. Restaurants in walking distance.

Room was not ready at 3pm. Room stunk and had bugs crawling on floor. Breakfast around 8:20am was three muffins, coffee, and hot water. Room was noisy. Never again!

Missed having a coffee pot in the room. Breakfast was pretty scarce and coffee pot was empty. Desk person was nice enough to give a cup while the coffee was being made. Front desk staff was very helpful especially with a problem with my check-in.

The room floor was not clean and the breakfast was terrible

Bed was comfy, hvac worked well, quiet neighborhood but conveniently adjacent to a main thoroughfare. A bag of Trash in the parking area near the entrance was left there the entire time, no one seemed to care. Personnel were a little off-putting and unprofessional. When we checked in, there was a man in suit who we assumed was the manager, sitting in the only chair in the lobby 10 feet away, having a loud conversation with lots of extremely foul language. We made several trips to the car, walking past him, and he continued with no regard for customer presence or courtesy. When we asked for receipt at the end of our stay, we had to insist on a printout, because the clerk wanted to save paper. "Breakfast" is a packaged muffin or cereal bar plus coffee, to go. Period.

No staff available in the morning at 6:30 AM for check out. Mentioned breakfast will be available for to go from 6:00 AM. But there isn’t any breakfast available. Other than that, it’s good.

Crappy place Breakfast was a small table with inedible food