Extended Stay America Select Suites - Richmond - Innsbrook

Contrary to what is advertised there is no gym. The oven/stove was old to the point of the temperatures scratched off of the knobs. There were roaches in the room. The staff was friendly though.

There are cockroaches in the rooms

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False advertisement! For starters there is no kind of security. The doors are wide open for anyone to come in. No one is at the desk to see what’s going on without calling for help. The building is non smoking but the aroma of weed fills the hall. Not mention I booked two weeks in advance. The room I was given was not what i reserved. It was extremely dusty, had no couch, roaches, the bed was metal with a jail mattress, there was a two way mirror, very dirty, and disgusting. I was told that people live there and the manager gave my room to a longtime customer without giving me any call or email to confirm a change. Very very nasty and sickening. I will not recommend this for anyone.

The room was gross and dogs barking. Hotel needs an upgrade. Bed was hard as a rock. Looks nasty inside. We checked out 15 minutes after we checked in. Would like refund!!