Name: Holiday Inn San Antonio-Riverwalk by IHG
Address: 217 North St. Mary's Street, San Antonio, Texas, USA, San Antonio, Texas, US
Price range: 99 $–296 $ per night
Rating: 8.15

Was Gäste sagen

Bewertungen zum Holiday Inn San Antonio-Riverwalk by IHG heben die ausgezeichnete Lage am River Walk und das freundliche Personal hervor, zusammen mit wiederkehrenden Beschwerden über die Leistung der Klimaanlage, geschlossene oder kleine Pools, Sauberkeitsmängel, teure und begrenzte Parkmöglichkeiten sowie gelegentliche Probleme mit Aufzügen oder dem Valet-Service.

Einige Gäste berichten von sauberen, komfortablen Zimmern mit Balkon oder Flussblick, während andere auf veraltete Einrichtungen, dünne Wände oder Wartungsmängel stoßen. Es eignet sich für Reisende, die den Zugang zum River Walk über umfassende Annehmlichkeiten und eine tadellose Ausstattung stellen.

Leistungen

Reinigung

Zimmer

Dienstleistung

Standort

Gastronomie

War das hilfreich?

KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen

Leistungen

Die Einrichtungen wirken begrenzt: Der Pool ist oft wegen Renovierungen geschlossen oder wird bei geöffnetem Betrieb als sehr klein beschrieben; die Öffnungszeiten der Restaurants/Bars vor Ort können eingeschränkt sein; und die Parkplätze sind teuer und begrenzt, zudem ist die Garage eng, sodass größere Fahrzeuge außerhalb parken müssen. Gäste berichten auch gelegentlich von Aufzugsproblemen und langsamem oder schwer erreichbarem Valet-Service.

Reinigung

Die Sauberkeit ist uneinheitlich, mit wiederholten Berichten über schmutzige Böden, Haare im Bad, Schimmel oder Ungeziefer und unordentliche Gemeinschaftsbereiche. Einige Gäste finden die Zimmer sauber vor, was auf eine variable Reinigungsqualität hindeutet.

Zimmer

Die Zimmer reichen von komfortabel mit Fluss- oder Balkonblick bis hin zu veraltet und laut. Viele erwähnen eine schwache Kühlung der Zimmer oder gelegentliche klimaweite Ausfälle der Klimaanlage sowie Wartungsprobleme wie niedrigen Wasserdruck, langsame Abläufe, kaputte Möbel oder anhaltende Gerüche.

Dienstleistung

Der Service wird häufig als freundlich und zuvorkommend gelobt, mit einem herausragenden Personal, aber mehrere Bewertungen erwähnen langsame Reaktionszeiten, schlechte Kommunikation, Probleme mit der Abrechnung oder den Schlüsseln, Verspätungen beim Valet-Service und gelegentliche Unhöflichkeit oder Versäumnisse des Zimmerservices.

Ähnliche Gästebewertungen

4

Judith

20. Okt. 2025

·

Aufenthalt am 4 Nächte

The only positive about this place was a pretty good location. However, its on an inactive section of the Riverwalk. Close walk to the active area. Worst part was the lack of helpful front desk personnel. 1. Dont answer the phone....fire alarm went off at 9am and no instructions. So we called, no answer. So we evacuated (pajamas). "Oh, our room speaker must not have worked, they announced a fire alarm test." No apology, no nothing. 2. tried to call the bar/grill to order dinner. (Restaurant was closed for renovations the entire stay, ugh. My husband had a small health issue and couldn't go out for dinner 1 night. ) No one would answer bar/grill phone. so I again called front desk to ask if the grill was open ( 8pm). They told me I had to go there to order. They were too busy to answer phone. So I walked to grill and no one would take my order. Bar patrons gave me a drink while I waited ! lol. They said the workers were just bad. So, I finally went to vending machine and got goldfish crackers for our dinner. 3.Needed to take my husband to ER. No help from front desk about good/bad local hospitals. No calling a cab. The bellman did help us find a cab company to call. 4. For anyone wanting a nice pool area, look elsewhere. Sterile, dirty and not a piece of greenery in sight. No one was ever there throughout our long weekend stay. We did enjoy the RiverWalk area (b4 the health issue), but without any help from the hotel we selected. Shame on you HI.

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10

Nubia

18. Aug. 2025

·

Aufenthalt am 2 Nächte

This was one of the easiest check ins i have ever had. The front clerk Jay was EXCELLENT! His attitude, personality and professionalism was above and beyond! He did things fast and easy amd also gave us a room upgrade(river view) after the issues i had with a previous hotel reservation at a different location. He was great! After that, Ehren and Jesse from valet parking were also very helpful providing dining, route, sight seeing suggestions. You do have to pay for parking, but it was a one time fee($36) that covered our stay for the weekend. Most other hotels have a nightly fee. This hotel is within walking distance of all restaurants shops and night life. Room was a little small but couldnt complain since it was a river view. I was looking fwd to the pool but turns out this hotel DOES NOT have a pool. Something about renovations with an indefinite opening date. The only complimentary thing they offer is the coffee inside your room. Everything else you must pay for. Overall great experience and will probably stay again.

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10

Debra

1. Jan. 2025

·

Aufenthalt am 2 Nächte

We enjoyed our stay and loved our room. Would really like to give a shout out to Jesse the bartender; he was friendly and helpful with all the people in the bar.

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4

Macy

17. März 2025

·

Aufenthalt am 3 Nächte

Overall, a poor experience. One of the staff members was incredibly rude. The elevator broke one morning during our stay. I called the desk to inform her that we were stuck on the 16th floor because my mother cannot go down 16 flights of stairs. The woman at the desk said “well there is nothing I can do about that” and hung up on me! We had to wait 25 minutes for the elevator to be fixed, causing us to miss our brunch reservation and accrue an Uber cancellation charge. Additionally, the garage parking was very inconvenient since there is only one elevator allowing access to the garage, causing incredibly long lines. The only perk to this property is the close proximity to downtown and the riverwalk. The staff certainly need a lesson on empathy and customer experience!

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8

Anthony

18. Feb. 2025

·

Aufenthalt am 1 Nacht

The front desk clerk named Snow is amazing and friendly.

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4

Anushay

25. März 2024

·

Aufenthalt am 1 Nacht

Front desk was not cooperative with any accommodations you needed and gave an excuse for them being busy and sold out. I had to wait 50 mins for room service to bring a toothpaste. When I called front desk again to check up on how long it’ll take, I was told that they can’t give me a time frame cause they are busy.

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8

Sue

7. Juni 2025

·

Aufenthalt am 1 Nacht

Everything was really great except for this morning when another guest was given a key card to our room. The front desk was very apoplectic, but it was quite unsettling to have someone try to open the door.

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10

Robert

19. Okt. 2025

·

Aufenthalt am 1 Nacht

We were there for just an evening while attending a show at the Majestic Theater which is less than a block away. Check in is at 4:00, which was pushing it for our plans but they did not seem to enforce that policy for us at 3:30. The facility was clean and remodelled. The staff was super friendly and the Restaurant area (bar and dining) was quite good - tip: Happy Hour 4-7 is a great value, and breakfast offers breakfast buffet or ala carte. Our room faced the Riverwalk and was pretty quiet but not totally. Overall, we would definitely stay there again if visiting center city and Riverwalk! But we have to give a final shout out to Juan the valet who went above and beyond to get our car started in Self Park. We found a completely dead battery and were getting ready to call AAA when he went and got his car and jump started us for the ride home. He certainly did not have to do that and he saved us at least an hour off our return trip. Many, many thanks !!

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4

Monica

8. Juli 2025

·

Aufenthalt am 1 Nacht

No carts for luggage. I had to make 2 trips from level 4 garage to 21st floor to get our luggage. They charged my card for my room that had already been paid for by my son. That maxed out my card and left with me with very little cash to travel back to West Texas with. I had planned to stay and shop and go to lunch but it ruined my plan and stressed me out that they maxed my card by the room charge and i still had to get home with no funds on my card. And again no carts when checking out. I advised them that i was traveling alone with my disabled daughter and I could not make two trips again to take my luggage back to my car and I felt dismissed, like, oh well..customer service is definitely lacking at that facility. They are supposed to be in the hospitality business. Still waiting for a refund, at this point I feel like my son should get some reimbursement as well, as this caused stress on him as well.

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10

Rebecca

7. Nov. 2024

·

Aufenthalt am 1 Nacht

Quick and easy service. The staff was very friendly and helpful when recommending places to eat!!

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War das hilfreich?

KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen

Standort

Direkt am River Walk mit einfachem Zugang zu Restaurants, dem Majestic Theater und Sehenswürdigkeiten in der Innenstadt, darunter das Alamo. Einige bemerken, dass es sich in einer ruhigeren Gegend befindet, und erwähnen störende Elemente in der Umgebung.

Gastronomie

Das Frühstück und das Restaurant mit Flussblick erhalten gemischte Rückmeldungen: Einige genossen schmackhafte Buffets und hilfsbereites Personal, während andere das Essen kalt oder überteuert fanden und die Öffnungszeiten begrenzt waren. Der Barbereich kann ebenfalls uneinheitlich sein, mit frühen Schließzeiten oder Engpässen.

Monat	Durchschnittspreis
Januar	113 $
Februar	167 $
März	164 $
April	152 $
Mai	127 $
Juni	123 $
Juli	119 $
August	112 $
September	129 $
Oktober	159 $
November	122 $
Dezember	133 $

So.	Mo.	Di.	Mi.	Do.	Fr.	Sa.
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $143	16 $135	17 $121	18 $110	19 $124
20 $99	21 $106	22 $106	23	24 $186	25	26 $144
27 $119	28 $131	29 $237	30 $131

So.	Mo.	Di.	Mi.	Do.	Fr.	Sa.
				1 $138	2 $178	3 $173
4 $117	5 $203	6 $224	7	8 $192	9 $185	10 $185
11 $138	12 $144	13 $144	14 $135	15 $142	16 $184	17 $185
18 $112	19 $105	20 $119	21 $145	22 $145	23 $296	24
25 $144	26 $217	27 $138	28 $127	29 $134	30 $186	31

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Monatliche Durchschnittspreise

Über diese Unterkunft

Standort

Zimmeroptionen

Suite, 1 Schlafzimmer

Standardzimmer, 2 Queen-Betten

Standardzimmer, 2 Doppelbetten

Standardzimmer, 1 King-Bett, Flussblick

Standardzimmer

Standardzimmer, 1 King-Bett und Schlafsofa

Suite, 1 Schlafzimmer, Balkon

Premium-Zimmer

Premium-Zimmer, 1 King-Bett und Schlafsofa (High Floor)

Standardzimmer, 2 Queen-Betten (High Floor)

Gästebewertungen

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Was Gäste sagen

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