Baymont by Wyndham Danville IL

OK myself and my wife are both handicap. I have a service dog and unable to walk far. I put this in my notes upon check-in. They gave me a room on the second floor farthest away from the elevator. I didn’t even go to my room and they said they were completely full, which they were not. I asked if I can get a room on the first floor which the lady says you have to go all the way through the hotel to get into the hotel on the main floor rooms are parked right outside the rooms. The elevator once you get off the hallway is not even marked there’s three doors you pick a door one goes to the janitor’s closet so if you get the lucky door, you get the lucky door. The hot tub is down for maintenance so I was not able to use it and it was not on the website. They did not have any handicap rooms available to meet my needs also their pool does not have a step down entry it is a square pool with two ladders yes, they do have a medical lift that you can drop down into the pool with available the breakfast Continental consisted of two sugar cereals, three bagels in the cooling chamber and a half a gallon of milk in the fridge. They did have a waffle maker the evening. Staff was very rude. They did not even say they were affiliated with Wyndham, but Wyndham is located all over the hotel and I contacted them personally to get this issue resolved. I would not stay with them. I would not recommend anyone staying with them. I have been trying to get a hold of a manager no response

Nice spacious ground-level room, which the staff was courteous to accommodate me with. Alas, the hot tub was out of order.

The breakfast was horrible never any milk, only think available was waffles, and yogurt. Never had pool towels

I wasn't happy about the deposit for locals. I had no power due to storms and had my visiting grand children and they charged a $200 deposit.

Clean rooms, easy to get to off the interstate. Decenst breakfast.