奧爾巴尼機場凱藝套房飯店

The carpet in the hallways were old worn out in many areas coming up off the floor. Buckets in hallway catching rain water. Rooms need updating. Smell of air freshener very strong like trying to cover up underlying smell Holes in the Sheetrock in lobby When coming back in the evening several”guest” were climbing in and out of sliding glass windows on the ground floor. No security felt very unsafe. Noisy from traffic on highway. Just an overall unpleasant experience. I was in town for my mother’s funeral. Not the area I remember

I booked this hotel late because the original hotel I booked was terrible and I canceled. I booked this hotel thinking if I paid more money and the photos looked good and it had a pool that it would better. NOT!!! I paid $450 for 2 nights. Upon arrival I checked in was told that I am in the new building. I was told that the pool was not open and I understood that it had not been used for a long time! As I had a long drive and was very hungry I went to put my bags in the room and wanted to go eat somewhere. Walking across the parking lot to the entrance to the building where my room was, and parked next to me in front of the entrance was a man lying stretched out in the driver's seat smoking cigarettes and pot. That was not such the problem. The windows of the car were broken and he looked homeless. As other men walking around the parking lot appeared to be homeless as well. I dumped my bags and went to eat. When I came back a couple of hours later, the man was still there in the car smoking. I walked into the room and immediately was struck by the moldy smell if the air conditioner. I went to open the large sliding window and there wasca latch but no lock, which could be easily opened from the outside and burglarized as the room was on the ground floor. I went to the front desk and explained and demanded a different room but on the second floor. I asked for a room in the main building where the front desk was and was told that I would not like the rooms there as other buildi

Very old motel complex, 3 two story buildings that is under construction. Lobby/checkin area was very dingy. Checkin person was nice but had our reservation mixed up with the wrong name and credit card. My husband is 85 and I am 75. They failed to tell us that there were no elevators to the second story only stairs and gave us a second story room. Not acceptable. Outside door to B building was wide open to all of the rooms. No security. Breakfast area was 4 tables, limited chairs and very little food choices. Our key card wouldn’t work the second day there because the desk had signed us out after one night. We had a 2 night stay. Very disappointing stay and Quality Inn is off our list of places to stay! Suzanne Broska

Property is under renovation. It would be nice to let guests know that no elevators are available and that some buildings do not even have them. Many breakfast items not available or were broken.

Nice clean newly redecorated room. Friendly fast check in. Not a fan of the vinyl flooring but I understand it's trendy right now. It made the rooms noisier. Tub was slippery, no grips on the bottom. I would have preferred staying in the main building but it was not a huge inconvenience. Convenient to the highway, and free parking.

I was very discouraged to know that the door leading to the B building had the latch taped over so that the door would not secure. When I asked about it I was told that this is so guests could get in. The problem is that ANYONE could get in. Our room door itself had no strike plate- the frame had no hardware in it at all. The security deadbolt did not work. The bedspreads had snags in them, the floor had two different types of boards with a metal lip separating them- we were surprised no one stubbed their toe on it. Despite the very helpful and friendly front desk person, I would tell others that this hotel looked like a rushed construction that did not meet quality control inspections.

Staff were very nice & professional. Room was as advertised, it was clean and comfortable. Basic & met our needs. Breakfast was good and included fresh- made pancakes (instead of usual waffles) & staff made sure everything was filled and clean. Main complaint was there was no fitness room which was pictured. Treadmill missing & all equipment broken... disappointed!!

There was mold in the bathroom. Shower made an awful noise while using it. Headboard to bed was Broken. I picked this hotel because it said it had a gym. NO gym. Staff was very nice! Property was a disaster got worth $200.

This property is in need of serious renovation. Everything is very threadbare and barely functioning. It was a low cost room and it showed. The pullout couch was in terrible condition with springs showing through the entire mattress. The main beds were passable, but the room overall was not in good condition. A smoke detector was hanging out of the ceiling barely attached. It is technically an Inn but Quality has left the building. Entries to the building had card access but they were unlocked. We slept through the night and nothing bad happened but I will not visit again. It was just not at all what I expected.

They have a brand new addition building that they really shouldn’t be using as of yet. The rooms are not fully furnished. Not 100% cleaned of contractor debris. Floors need mopping, bathrooms need scrubbing. Mattresses appear to be new linen and bedspread’s stained and torn. We have stayed here for years and after COVID we resumed vacationing and found it increasingly going downhill. We will not be staying there again.

This was honestly the most disgustingly dirty place I have ever seen. There were burn marks/holes on the top sheet, hairs all over the fitted sheet. The carpet in the hallway was absolutely filthy. There were people drinking beer in the parking lot outside. The smell inside the building was nauseating. I checked out IMMEDIATELY and found a different place to stay.

This place was disgusting! There was a roch in our room. The room needs some upgrades. Walls were dirty, patch jobs all over. The only thing that was cleaned was the toilet. Bathroom looked like it was cleaned. The shower was clean but the fixtures were coming off the pipes. Beds were uncomfortable, furniture was old and I was not going to put my clothes in there. I will never stay there again and would not recommend this place to any one. And the Receptionist was rude.

Ceiling was falling apart carpet looked like so old it was falling apart, mold in the bathroom. You get what you pay for

The hotel was not that clean, one of our beds had dirty and I mean soil dirt on the sheet, the AC had dirt on it as well. The interior was old and outdated.

Very dirty and run down

Literally a massive blood stain on the floor in the hallway of building B second floor. I work in a medical field, I know what blood stains look like..

I typically do not write reviews, but after our stay, I feel compelled to share my experience to help others in the decision to stay at this location. The pictures online are deceiving. The room we stayed in was on the first floor to the left of the lobby. My first impression was the strong odor of marijuana in the hallway. Even my small children noticed the overpowering smell. The room was large and seemed okay until we turned the lights on. Lampshades were peeling, falling apart, above our heads when we were sitting in the beds. The drapes were hanging out of place on the window so we couldn’t close them. The beds were extremely uncomfortable and the bathroom had black mold growing above the bathtub ceiling. The cover to the bathroom light was missing. There was no coffee maker in the room as advertised online and in the photos. Basic amenities such as the ice machine in the hallway were not available and no hair dryer in the room. Furniture in room appeared to be very outdated from the 90s with stains on the couch and chairs in rooms. We only sat on the bed sheets it was so disgusting. We have stayed in many hotels in the Colonie/ Latham NY area and this is by far the dirtiest and worst hotel. When we were leaving the foreign housekeeper had the nerve to beg me for a tip? Major renovations and basic amenities are needed. The other Quality Inn in Colonie is cheaper and much nicer. Even the Econo Lodge in Colonie or the Howard Johnson are a very nice compared to this hotel.

The conditions of the hotel are dirty carpets are worn out. The first room smelled like urine

So first room they gave me a mice ran across the floor. The second room they gave me had roaches in it. I had took a picture of the roaches i saw.

Dirtiest hotel I’ve ever stayed in

Doors could be a little tighter so you didn't hear everything outside, but I think the reviews overall must apply to an older version of this hotel. Our room was updated and not bad

Poor breakfast, uncomfortable beds

Nice clean newly redecorated room. Friendly fast check in. Not a fan of the vinyl flooring but I understand it's trendy right now. It made the rooms noisier. Tub was slippery, no grips on the bottom. I would have preferred staying in the main building but it was not a huge inconvenience. Convenient to the highway, and free parking.

Parking was good, however there are several spotlights shining onto the parking lot, and also directly into the rooms. the bed was god awful, but the pull out was even worse! the hallway smelled super strong of curry, it was loud (especially car doors and stuff all night). the only perk was the jetted tub, but even that, we nearly burned our fingers off with how hot the water came out of the spout. there were no privacy curtains, only the light blocking ones, and our room was right at the parking lot. the toilet made some awful noises when flushed. the ceiling in part of the lobby was literally falling apart and it was very outdated, but did the job for one night.

Freshly reconditioned. Dated but clean. Friendly, efficient staff.

love this place jet tub in the room gets me every time

Far from the best place we’ve booked. Rooms had no carpeting. Made neighboring rooms very loud. Rooms were cold.

Place had a damp musty odor. Room was dated with uncomfortable springy mattress. In room coffee maker reservoir was dirty.

If you’re looking for a basic room to sleep in, this is fine. But if you’re looking for luxury, avoid this place. The beds were really small and the pillows were minuscule. The tv didn’t work but we assumed it was the remote batteries. The entire building is run down. We were there to sleep one night and a very basic breakfast was included. It met our needs as we were passing through but I wouldn’t stay here for any other reason.

This property is in need of serious renovation. Everything is very threadbare and barely functioning. It was a low cost room and it showed. The pullout couch was in terrible condition with springs showing through the entire mattress. The main beds were passable, but the room overall was not in good condition. A smoke detector was hanging out of the ceiling barely attached. It is technically an Inn but Quality has left the building. Entries to the building had card access but they were unlocked. We slept through the night and nothing bad happened but I will not visit again. It was just not at all what I expected.

Nice clean newly redecorated room. Friendly fast check in. Not a fan of the vinyl flooring but I understand it's trendy right now. It made the rooms noisier. Tub was slippery, no grips on the bottom. I would have preferred staying in the main building but it was not a huge inconvenience. Convenient to the highway, and free parking.

We had no hot water. Told staff and refused to correct. I had to beg for another room so they took Me to room next store and that had no hot water. Finally staff gave us a room that had hot water but it was a basic room when we paid for a suit. We didn't get into a room with hot water until 4 in the morning and tried to explain to staff that we were downgraded because of their lack of hot water. I'd like a refund or a free night in a room equivalent to the suit I paid for.

Upon arrival the hallway to our room smelled of cigarette smoke and the key that we were just given did not work. We were moved to a newly renovated room but again the key did not work. This was a reoccurring theme… every day we had to go to the front desk to have our keys reactivated. One of the workers saw us struggling to get in to our room and he attempted to let us in and his key did not work at first. It was very frustrating to have to go the front desk to get in your room at the end of a long day when you just want to go in and relax. I also requested some more towels one morning and they wouldn’t give me more towels until we gave them the used towels. I do not recommend!

Freshly reconditioned. Dated but clean. Friendly, efficient staff.

Staff was helpful.

We arrived at this property and our reservation "was lost." The person at the front desk says this happens often with Expedia reservations. Upon arrival a police vehicle pulled up behind us and two officers went to a room. The lobby smelled like cigarettes. You could hear music playing from rooms and see people stumbling around in the hallways. Since the reservation "was lost" we called Expedia and they relocated us to another much nicer and safer property at the price of the original booking. This place does not look like the pictures. It resembles a hotel that cities use for people in housing crises. DO NOT BOOK HERE.

Worst checking experience as they were not able to find my reservation and had to spend hours waiting in the lobby which was dirty and smelled like cigarettes.

Had no problems they were great when I need to get extra soap and what not

This property is VERY run down, lots of damage, disrepair and filthy. Hard to believe we’d even find this on the hotels.com site. The sheets and towels were clean, room and bathroom somewhat clean, but had bad odor and beat up old and broken furniture. All common areas of the hotel were in bad need of cleaning. The front desk staff was polite and professional. Breakfast was typical for the franchise. We stay at about 10-20 hotels a year and will say we are done with Quality Inn, Choice Hotels and also hotel.com.

pics deceiving, very neglected interior- hallway carpets torn-worn. Conference areas not at all biz worthy. Rude staff. Breakfast minimal. With minimal effort & cost could be so much better but owners obviously have no interest.

This was honestly the most disgustingly dirty place I have ever seen. There were burn marks/holes on the top sheet, hairs all over the fitted sheet. The carpet in the hallway was absolutely filthy. There were people drinking beer in the parking lot outside. The smell inside the building was nauseating. I checked out IMMEDIATELY and found a different place to stay.

I booked this hotel late because the original hotel I booked was terrible and I canceled. I booked this hotel thinking if I paid more money and the photos looked good and it had a pool that it would better. NOT!!! I paid $450 for 2 nights. Upon arrival I checked in was told that I am in the new building. I was told that the pool was not open and I understood that it had not been used for a long time! As I had a long drive and was very hungry I went to put my bags in the room and wanted to go eat somewhere. Walking across the parking lot to the entrance to the building where my room was, and parked next to me in front of the entrance was a man lying stretched out in the driver's seat smoking cigarettes and pot. That was not such the problem. The windows of the car were broken and he looked homeless. As other men walking around the parking lot appeared to be homeless as well. I dumped my bags and went to eat. When I came back a couple of hours later, the man was still there in the car smoking. I walked into the room and immediately was struck by the moldy smell if the air conditioner. I went to open the large sliding window and there wasca latch but no lock, which could be easily opened from the outside and burglarized as the room was on the ground floor. I went to the front desk and explained and demanded a different room but on the second floor. I asked for a room in the main building where the front desk was and was told that I would not like the rooms there as other buildi

Nice clean newly redecorated room. Friendly fast check in. Not a fan of the vinyl flooring but I understand it's trendy right now. It made the rooms noisier. Tub was slippery, no grips on the bottom. I would have preferred staying in the main building but it was not a huge inconvenience. Convenient to the highway, and free parking.

Hotel needs a lot of work but in a good location and affordable for a night away

It’s a place to sleep and not much more. Close to the airport and Target (walking distance). Room was clean but dated and worn. Common areas are in rough shape.

Convenient shopping within walking distance. There was a bit of a smell to the room though.

The property was dirty and moldy and the area was unsafe.

The hotel is extremely dated and just run down. It is in desperate need of a renovation. The door to our room was not secure, my daughter did not feel safe.

The access & exit to the highway was brutal

This property is in need of serious renovation. Everything is very threadbare and barely functioning. It was a low cost room and it showed. The pullout couch was in terrible condition with springs showing through the entire mattress. The main beds were passable, but the room overall was not in good condition. A smoke detector was hanging out of the ceiling barely attached. It is technically an Inn but Quality has left the building. Entries to the building had card access but they were unlocked. We slept through the night and nothing bad happened but I will not visit again. It was just not at all what I expected.

Very old motel complex, 3 two story buildings that is under construction. Lobby/checkin area was very dingy. Checkin person was nice but had our reservation mixed up with the wrong name and credit card. My husband is 85 and I am 75. They failed to tell us that there were no elevators to the second story only stairs and gave us a second story room. Not acceptable. Outside door to B building was wide open to all of the rooms. No security. Breakfast area was 4 tables, limited chairs and very little food choices. Our key card wouldn’t work the second day there because the desk had signed us out after one night. We had a 2 night stay. Very disappointing stay and Quality Inn is off our list of places to stay! Suzanne Broska

The property is in dire need of an update. The pull out couch was useless, the mattress inside was ratted and terrifying. I’m not a complainer and I’m only writing this review because I was asked to. The breakfast was a pancake machine, stale muffins, and cereal. There are no vending machines. I think a lot of laborers stay here as there were single men wandering the property at all hours and that made me slightly uncomfortable. Think of it as a motel but with indoor rooms versus outdoor entrances.

Property is under renovation. It would be nice to let guests know that no elevators are available and that some buildings do not even have them. Many breakfast items not available or were broken.

Friendly staff and room had a jacuzzi! Upon entering room we noted a sticky kitchen floor and our biggest complaint was no hot water in the AM so couldnt take showers. Never used jacuzzi due to short stay but not sure we could have with no hot water. Basic breakfast but issue with coffee machine.

It was very disappointing. Room was dirty. Muffins and yogurt were the continental breakfast. Smelled like weed in the halls and we were in nonsmoking. Freezer was put ice. Door lock was wobbly. We put a table in front of the door.

Staff were very nice & professional. Room was as advertised, it was clean and comfortable. Basic & met our needs. Breakfast was good and included fresh- made pancakes (instead of usual waffles) & staff made sure everything was filled and clean. Main complaint was there was no fitness room which was pictured. Treadmill missing & all equipment broken... disappointed!!

The reservation of a King, accessible suite was not upheld. We are three people in my family and we were put in a room with one bed. After complaining, the guest service person said he did not have any king suites left and put us in a room with 2 queen beds. Breakfast was mediocre, dirty tables, not great choices. At least the room was clean!

If you’re looking for a basic room to sleep in, this is fine. But if you’re looking for luxury, avoid this place. The beds were really small and the pillows were minuscule. The tv didn’t work but we assumed it was the remote batteries. The entire building is run down. We were there to sleep one night and a very basic breakfast was included. It met our needs as we were passing through but I wouldn’t stay here for any other reason.

Clean hotel but breakfast....what breakfast? You can not call that breakfast...soo poor ..not even coffee! Sorry but if you cannot make a decent breakfast do not put in the description!

pics deceiving, very neglected interior- hallway carpets torn-worn. Conference areas not at all biz worthy. Rude staff. Breakfast minimal. With minimal effort & cost could be so much better but owners obviously have no interest.