Name: Wilderness at the Smokies - Stone Hill Lodge
Address: 190 Gists Creek Road, Sevierville, Tennessee, US
Price range: 144 USD–311 USD per night
Rating: 8.6

Cosa pensano gli ospiti

A Wilderness at the Smokies - Stone Hill Lodge, i viaggiatori apprezzano i parchi acquatici adatti alle famiglie e le navette convenienti, notando però che Stone Hill è separato dalla cupola principale, il che comporta camminate più lunghe o attese durante i periodi di maggiore affluenza.

Le camere sono generalmente moderne e sufficientemente confortevoli per le famiglie, ma molti segnalano bagni molto piccoli, letti rigidi, rumore proveniente dai corridoi o dalle camere sopra e occasionali problemi di manutenzione come un condizionatore d'aria inefficiente o porte che non si chiudono bene. La pulizia e il servizio appaiono incostanti: molti ospiti hanno trovato camere pulite e personale gentile e disponibile, mentre altri hanno segnalato camere sporche, insetti, check-in lento o caotico e pulizie irregolari. Il cibo è comodo ma costoso e con orari limitati o anticipati a Stone Hill, e chiusure periodiche o lavori in corso possono ridurre la disponibilità dei servizi. Nel complesso, aspettatevi un divertimento vivace e incentrato sui bambini con compromessi in termini di praticità e coerenza.

Servizi

Pulizia

Camere

Servizio

Posizione

Ristorazione

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Servizi

I punti di forza sono i numerosi parchi acquatici interni ed esterni, con navette frequenti che collegano Stone Hill alla cupola principale; tuttavia, gli ospiti notano orari limitati o anticipati, chiusure o manutenzione occasionali, lavori in corso e affollamento delle navette negli orari di punta.

Recensioni degli ospiti correlate

8

Heather

19 mar 2025

·

Soggiorno di 2 notti

I wish they would have had more transportation vehicles taking the guests to the main hotel or get vehicles that could hold larger amounts of guests. 14 people per vehicle every 15 minutes was ridiculous in the weather conditions. It would also be nice to have a dedicated area that had lines so people couldn’t cut in front of you after you have waited so long for the Tram and have it in closed somehow to prevent weather conditions.

4

Karlee

10 mag 2025

·

Soggiorno di 1 notte

Everything was like broken while we were there, the only reason we had any fun was how nice the staff was. The wave pool wasn't working, you had to lug up your own rafts for like all the slides since the raft elevator was broken, some games at the arcade was broken, etc. If it's gonna be like this during some form of remodel or something there should be something to compensate. Like free breakfast, or maybe longer hours at the pool without charge nothing insane.

10

Heather

27 lug 2025

·

Soggiorno di 2 notti

We enjoyed our stay very much! Room was spacious and clean. Had more than enough towels and blankets. The tram ride was quick and the drivers were nice. The property itself is very clean and sanitary. We loved the indoor water park. We also enjoyed the rooftop pool and spent a lot of our time up there. Food choices were average. We went offsite for dinner as the restaurants did not offer a great line up of meals. Otherwise breakfast and lunch offerings were good.

6

Erin

25 ago 2025

·

Soggiorno di 1 notte

We wanted to try something different, and it was okay. The rooms were clean but everything closed SUPER early. The Starbucks in the lobby is only open until 11am, check in isn’t until 4 and Soaky Mountain closes at 7pm which we didn’t know until we got there at 6pm. The indoor waterpark at the main hotel is nice and stays open late but is very very crowded. Food court is overpriced and advertised as 7 restaurants but that’s not really what it is, there’s maybe 15 items to choose from from all of them combined.

8

Jessica

1 set 2025

·

Soggiorno di 4 notti

Hotel was clean and staff was great at about requests for restocking room items. Some staff not as friendly or accommodating as others. Some more details about towels and the water park online or at check in would be nice. No towels at out door but water park. Shuttle was great and drivers very nice. Water parks clean and comfortable. Great stay and we enjoyed the resort.

8

Dana

9 mar 2025

·

Soggiorno di 2 notti

Lots of construction

10

Jenny

13 set 2025

·

Soggiorno di 3 notti

Hotel was great! Waterpark was amazing. My kids loved it!

6

Jeff

29 mag 2025

·

Soggiorno di 2 notti

We have been several times not once has the water park at stone hill lodge worked. Safe didn’t work in our room. And the sliding door to the balcony was off the slides and wouldn’t lock.

10

Miliza

17 ago 2025

·

Soggiorno di 2 notti

I liked that there were three different options for the water park and that we had transportation provided to each one.

6

Crystal

18 ago 2025

·

Soggiorno di 2 notti

Had to wait over 30 minutes to go from place to place. Had to wait over 10-20 minutes at check in with only 1 staff person working but 3 sitting there. Park closed way too early. Should be at 9 or at least dusk. Very inconvenient when you stay at 1 hotel and have to wait to go to other hotel to just play in waterpark even at daylight times. Not happy and did not get what I paid for the place.

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Pulizia

Le opinioni sono contrastanti: molti hanno trovato le camere e le aree comuni pulite, ma altri hanno segnalato camere o biancheria sporca, insetti (compresi scarafaggi), odori persistenti e pulizie saltate o ritardate durante il soggiorno.

Recensioni degli ospiti correlate

4

Natasha

23 giu 2025

·

Soggiorno di 2 notti

Room was dirty staff didn’t know how to direct me to my room was lost for 45 min from staff giving wrong info then room was gross tub nasty and beds hard never coming back

10

Maretha

4 giu 2025

·

Soggiorno di 1 notte

we love the wilderness! And we love how it has been recently renovated. It looks so much better and it’s very clean!

2

Efren

13 lug 2025

·

Soggiorno di 2 notti

Our room was dirty. The fridge was so dirty we couldn't use it. There was no toilet paper. The sink was broken. The repair man came at 11:45 pm when we were in bed to fix it.

2

Denise

16 lug 2025

·

Soggiorno di 2 notti

I had to change rooms 3 times due to hair being on sheets and uncleanliness. I was very disappointed. Don’t know if I will bring going back.

2

Rose

25 mag 2025

·

Soggiorno di 2 notti

Ok roaches in our room… very upsetting!!!!

4

Stephanie

23 giu 2025

·

Soggiorno di 7 notti

We had roaches in our room day after check in. They don't clean your room until check out so you go however long your staying with no room service unless you call for it. The room above us had no regard for "quite hours". The bathrooms are a joke, so small you can barley go in and turn around to close the door. Beds slept awful, and pull out sofa that we were planning to use for one of our children was so flimsy the kiddo decided to just sleep on the actual couch made up like a bed. Photos attached are of the pieces of roaches after they met their end.

6

Isabel

29 mar 2025

·

Soggiorno di 3 notti

Room was poorly cleaned prior to our arrival

10

Alford

19 ago 2025

·

Soggiorno di 2 notti

Nice clean room. Lots of fun

6

Jessica

8 dic 2024

·

Soggiorno di 1 notte

Room was poorly cleaned prior to checkingz

8

Franklin

18 lug 2025

·

Soggiorno di 2 notti

I like the fact is that it's convenient. There is enough amenities and activities to keep you busy. Our room, wasn't the cleanest. The floor had food on it. The bathroom had an old shampoo bottle on the floor. Those were the only things I didn't like. The room was updated.

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Camere

Le camere, recentemente rinnovate, sono adatte alle famiglie, ma molti menzionano bagni molto piccoli, materassi rigidi e rumore proveniente dai corridoi o dai piani superiori. Alcuni hanno notato incoerenze nel funzionamento del condizionatore o del riscaldamento, lunghe camminate per raggiungere le camere e occasionali incongruenze nel balcone o nell'accessibilità.

Recensioni degli ospiti correlate

10

Jennifer

15 ott 2025

·

Soggiorno di 2 notti

We always have a wonderful time here. Love the vibe and the cozy atmosphere. However, since the remodel at the Stonehill Lodge, I found the beds to be very uncomfortable. They are now platform beds and it feels like laying on a sleeping bag on the floor. That is the only issue I had with this visit.

8

chris

9 lug 2025

·

Soggiorno di 2 notti

Room were very noisy at night time.

10

Latonya

18 dic 2025

·

Soggiorno di 2 notti

Room was clean, I had an issue with the heat not working the first night, but they had maintenance in my room very quickly after I let them know. Wish the bathrooms were bigger but overall a good stay.

6

Paul

1 set 2025

·

Soggiorno di 3 notti

Rooms are small and bathrooms even smaller. No free coffee lol slides are nice but very busy. Be prepared for crowds and a lot of waiting

6

Tracie

25 ott 2025

·

Soggiorno di 1 notte

Room was clean. Bed was super uncomfortable and you can hear EVERYTHING above you and in hallways not very sound proof.

8

Candice

28 set 2025

·

Soggiorno di 4 notti

Overall, it was a nice stay. AC is very inconsistent; either freezing or warm and muggy. This was also the case for our friends room. Beds kind of hard so could be updated. Staff were polite but not really excited to be there. There really should be a walking option from Stone Hill Lodge to the amenities especially if nothing was open during the week at this particular building. The shuttle driver is nice but likes to take turns hard, so hold on! If we come again, it most likely wont be stone hill lodge. The water park was pretty amazing and surprisingly clean.

6

Shavona

22 apr 2025

·

Soggiorno di 2 notti

What I didn’t like about the property was the excessive noise and the thin floors. I wasn’t able to get any sleep and ended up checking out of my room early due to the constant noise from the guests above me and next door.

6

Sandra

30 lug 2025

·

Soggiorno di 2 notti

We had to wait an extra hour after check in time. Some folks more than that. Layout of the resort is terrible. You have to walk a very long way to your room. No sliding door, struggled to get luggage in. Very noisy at night. Not worth the money.

6

Lorne

28 giu 2025

·

Soggiorno di 6 notti

Being given a handicapped room with no balcony when i booked a regular room with a balcony.

8

Judith

27 giu 2025

·

Soggiorno di 1 notte

The rooms were clean and big. My grandkids really enjoyed the waterpark. We got in town earlier than check and were able to use the waterpark and got a text when the room was ready.

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Servizio

Molti ospiti hanno trovato il personale cordiale e disponibile e alcuni problemi di manutenzione sono stati risolti rapidamente. Altri hanno segnalato check-in lunghi o caotici, errori nella fatturazione o nell'assegnazione delle camere, risposte poco utili e occasionali comportamenti scortesi o pressioni alla vendita.

Recensioni degli ospiti correlate

6

Jordan

3 feb 2025

·

Soggiorno di 2 notti

We usually love staying here but this time they were conducting renovations and the area around our room was a mess and there was constant noise around the clock. Hammering and drilling above our room. Right outside our window was a scissor lift that was being used on and off so always someone right outside our window. I understand that renovations are necessary but when I went to the front desk and asked what could be done I was told all they could do was offer me a 25 dollar gift certificate to use for food or ice cream or something that expired the day they gave it to me. So I could buy my kids two cups of dipping dots that’s how much they care about my family not being able to sleep and having the inconvenience of having to walk through a maintenance hallway to get anywhere during our stay. I would think paying so much to stay somewhere they would be a little more understanding. I do not recommend staying at Stone hill lodge.

10

Suzan

19 set 2025

·

Soggiorno di 1 notte

Everything was good. Check-in took a long time. The front desk just seemed very chaotic.

8

Valerie

20 nov 2025

·

Soggiorno di 1 notte

We had a mishap at check in they got our dates of stay wrong , we almost didn’t get to stay . That was very upsetting but they helped us with getting a room . Then my daughter slipped that night in the bathtub and her knee went through the bathtub it was scary . Other then that stay was good .

10

LUISA

20 set 2025

·

Soggiorno di 1 notte

Great service

8

Allonah

3 mar 2025

·

Soggiorno di 1 notte

BE AWARE that the hotel may charge you twice for resort fees. I had to speak to multiple staff members at the front desk to explain the overcharges. I had itemized receipts and still left without a refund. I called after 7-10 business days and apparently they refunded it to an unknown card. It sure wasn’t mine. The front desk also mixed my room with another guests room and the wrist bands for entry were wrong. It was frustrating.

10

Briana

24 ago 2025

·

Soggiorno di 2 notti

We had a problem with check in the lady wrote the wrong room number down and I had to walk back down twice and the 3rd time my husband spoke with someone else and we got it fixed. It was very clean and super convenient to get around we didn't even have to leave. My family wasn't a fan of the food there and it cost us 200$ for 4 adults and 3 kids meals. Other than that we really enjoyed our time.

6

Heather

17 apr 2025

·

Soggiorno di 2 notti

While it was a great property, despite multiple requests to have connecting rooms, the response was “we are sold out.” While that may be true, the request was to connect not add a room. The connector to both rooms was empty until after we checked in so we could have had the connecting rooms. Instead we had the unfortunate baby crying, microwaving at all hours and loud conversations throughout the night. It was not at all a relaxing trip like we hoped. Likely won’t stay here again because it doesn’t seem like they are as customer focused as I would have liked.

6

Amy

28 dic 2025

·

Soggiorno di 3 notti

The people above us were very loud, and we could hear kids running up and down hallways through out the night. Welcoming staff seemed overwhelmed and tired.

4

Jasmin

21 set 2025

·

Soggiorno di 2 notti

The check in was horrible i drove 10 hours and the clerk was very rude and never recieved a text message for my or email of my payment was submitted nothing at all. Better improvement in checking in and the room had a cockroach.

8

Vanessa

2 set 2025

·

Soggiorno di 3 notti

We had a great time at the Stonehill location. The only slight concern was the shower drain was clogged and we had to call housekeeping to have someone come unclog it. They came to the room promptly and took care of the situation. The service was excellent.

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Posizione

Comodo per il centro congressi e le attrazioni della zona, con facile accesso in auto e navette frequenti. Si noti che Stone Hill si trova di fronte alla cupola principale del parco acquatico, quindi raggiungere molti servizi richiede un breve giro in navetta o una camminata più lunga.

Recensioni degli ospiti correlate

8

Haley

30 mar 2025

·

Soggiorno di 2 notti

I liked that the location was close to everything.

8

Amy

2 apr 2025

·

Soggiorno di 1 notte

This hotel is not in the same building as the big waterpark. They do give you access to the waterpark however, you have to take a shuttle or drive from this hotel to the main hotel with the waterpark. It is only a short 5-minute or less drive. It is almost brand new and has that new-carpet smell. The beds were very nice, I would stay here again.

10

Christopher

1 set 2025

·

Soggiorno di 1 notte

Nice affordable place to stay. Stone Hill is actually across the st from the wilderness resort rooms but there's a shuttle that runs or you can drive over it but there's also a small outside water park for kids

10

Kristie

6 ago 2025

·

Soggiorno di 2 notti

We had a great time, with plenty to do! We stayed at the Stone Hill Lodge. It’s on the hill above the Wilderness and across from Soaky Mountain. Shuttles ran frequently so we were able to go to main water dome and also go to Soaky Mountain. May not be convenient for smaller children; but I have teenagers and they didn’t mind the traveling. Everything is expensive, but it’s to be expected at a resort. Staff were accommodating, very friendly, and helpful. The kids want to go back on Spring Break.

8

Monica

13 ott 2025

·

Soggiorno di 3 notti

Good parking! Friendly staff! Fun for all ages

8

Deborah

13 ago 2025

·

Soggiorno di 2 notti

Friendly staff, easy parking. Fun water park.

10

Marlin

24 giu 2025

·

Soggiorno di 2 notti

great location and rooms

10

Douglas

16 set 2025

·

Soggiorno di 2 notti

Close enough to activity

8

Marlene

23 giu 2025

·

Soggiorno di 2 notti

The hotel was nice, the kids had fun, there were alot of spiders and webs on our patio. The room itself was nice, StoneHill is across from everything which was a inconvenience but we made the best of it. My kids enjoyed the indoor and outdoor water parks.

8

BENJAMIN

23 apr 2025

·

Soggiorno di 2 notti

Fun place for the family to stay and play. The indoor waterpark was great for the kids. Just down the road from everything, but not right in the middle of it, which is great.

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Ristorazione

Il cibo è comodo ma generalmente costoso, con opzioni limitate e orari irregolari o anticipati a Stone Hill; il servizio in camera e il personale possono essere incostanti. Alcuni ospiti si sono trovati bene con gli articoli della colazione, ma molti hanno preferito mangiare fuori dall'hotel.

Recensioni degli ospiti correlate

8

Leigh

30 dic 2024

·

Soggiorno di 3 notti

Loved the waterpark and activity areas! Dining options were a bit limited, ad were the hours. No room service after 10pm.

8

Julie

6 giu 2025

·

Soggiorno di 3 notti

It was just your basic hotel. The restaurant situation was troubled. They have one in stone Hill Lodge but the hours are only for dinner. There is a small Starbucks like shop for general breakfast. On the whole the restaurants at both hotels barswere understaffed but every staff member was 100% friendly and smiled at you the whole time. They were wonderful about the large crowds and did their best

10

Heather

27 lug 2025

·

Soggiorno di 2 notti

We enjoyed our stay very much! Room was spacious and clean. Had more than enough towels and blankets. The tram ride was quick and the drivers were nice. The property itself is very clean and sanitary. We loved the indoor water park. We also enjoyed the rooftop pool and spent a lot of our time up there. Food choices were average. We went offsite for dinner as the restaurants did not offer a great line up of meals. Otherwise breakfast and lunch offerings were good.

6

Erin

25 ago 2025

·

Soggiorno di 1 notte

We wanted to try something different, and it was okay. The rooms were clean but everything closed SUPER early. The Starbucks in the lobby is only open until 11am, check in isn’t until 4 and Soaky Mountain closes at 7pm which we didn’t know until we got there at 6pm. The indoor waterpark at the main hotel is nice and stays open late but is very very crowded. Food court is overpriced and advertised as 7 restaurants but that’s not really what it is, there’s maybe 15 items to choose from from all of them combined.

8

Ellen

6 lug 2025

·

Soggiorno di 3 notti

Enjoyed our stay, however traveling with a toddler and there wasn’t ready-available drinking water or food options open during regular eating hours.

10

Briana

24 ago 2025

·

Soggiorno di 2 notti

We had a problem with check in the lady wrote the wrong room number down and I had to walk back down twice and the 3rd time my husband spoke with someone else and we got it fixed. It was very clean and super convenient to get around we didn't even have to leave. My family wasn't a fan of the food there and it cost us 200$ for 4 adults and 3 kids meals. Other than that we really enjoyed our time.

8

Sheila

9 apr 2025

·

Soggiorno di 3 notti

Property was clean and water park convenience was great. Ordered pizza to room first night was served quickly hot and fresh. Tasted great. Ate at the breakfast buffet on day 2 and enjoyed the food which was obviously cooked on property not your typical mass produced buffet food. Prices are reasonable but get prepared for large gratuity:/ taxes added to bill.

4

christian

13 lug 2025

·

Soggiorno di 3 notti

Couldn’t get room services, couldn’t have someone wait our table we had to leave the hotel to get food.

8

rickie

27 nov 2024

·

Soggiorno di 3 notti

The new eatery on top of the water park had food that was really bad, and I mean really bad. Everything else was great!

10

Scott

11 ago 2025

·

Soggiorno di 1 notte

Food prices at the resort was just over priced like many other resorts for so so good….

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Mese	Prezzo medio
gennaio	159 USD
febbraio	145 USD
marzo	165 USD
aprile	162 USD
maggio	128 USD
giugno	173 USD
luglio	204 USD
agosto	150 USD
settembre	133 USD
ottobre	137 USD
novembre	132 USD
dicembre	165 USD

dom	lun	mar	mer	gio	ven	sab
1 $159	2 $157	3 $159	4 $159	5 $159	6 $181	7 $183
8 $157	9 $159	10 $159	11 $159	12 $159	13 $168	14 $180
15 $181	16 $179	17 $157	18 $159	19 $159	20 $261	21 $311
22 $179	23 $179	24 $172	25 $168	26 $291	27 $311	28 $202
29 $159	30 $159

Wilderness at the Smokies - Stone Hill Lodge

Prezzi per Wilderness at the Smokies - Stone Hill Lodge

Prezzi medi mensili

Informazioni su questa struttura

Posizione

Opzioni camera

Camera Standard (Double Queen, Sofa)

Suite Executive, accesso in sedia a rotelle

Camera Standard, accesso in sedia a rotelle (King)

Camera Standard, 2 letti queen, accesso in sedia a rotelle

Camera Standard (King, Sofa)

Suite Executive

Camera, 2 letti queen, balcone

Recensioni degli ospiti su Wilderness at the Smokies - Stone Hill Lodge

Cosa pensano gli ospiti

Politiche della struttura

Istruzioni per il check-in

Informazioni utili

Servizi extra

Prezzi per le prossime date

dom	lun	mar	mer	gio	ven	sab
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21 $157	22 $153	23 $183	24 $193
25 $144	26 $152	27 $152	28 $159	29 $159	30 $172	31 $190