波士頓/比爾里卡希爾頓欣庭飯店

it was clean and comfortable inside and out. Didn’t like that there was what sounded like a shooting range nearby w/pop-pop-pop going on all day; that breakfast on weekend disorganized, but most importantly disappointed in pool. First there was always a sign on door that said closed for first two of four days we stayed there. Front desk said maybe they’d open pool next day when I asked. By 3rd day pool was open … it was very small and it was dirty … gobs of hair floating in it, water murky. Very disappointed. Had chosen the hotel specifically for the pool. Only used it once, wasn’t worthwhile or clean to use.

We liked the proximity to local stores and highways. Parking was good. Staff was helpful, letting us know about the Wednesday night social. Husband wasn’t crazy about the food for breakfast. Over cooked oatmeal was awful. Really good English muffins. No waffles, pancakes or drink machines, pitchers of juice instead. The pool was too cold for us and seemed murky as well. The property was clean. Housekeeping got messed up a couple times leaving us on our own to get towels and toilet paper. We did really like all the house keepers though, friendly and hard working. The internet was reliable. This property is a good choice if you need to be close to Lahey Hospital.

Large room with kitchenette, that was a surprise to us. Pool was good and the office printer works. Only sad part not sure if they didn’t expect these many people but breakfast was a nightmare. Kids had breakfast without forks (in washing machine), completely ran out of food before 9am. I had some billing issue but not this specific hotel problem, more like their whole hotel system. In general with price and service, if I ever do another road trip and go thru the down, will stay here again!

Nice indoor pool. Plenty of room for a family. Only wish they had a hot tub

Room was not stocked for the number of guests on our reservation; keys stopped working twice during our stay; room was far walk from parking; missing soap, shampoo, conditioner; dishes in cupboard were dirty (possibly because there was no dish soap???); pool was murky, which I didn't know about until after the kids swam, master bed had exposed springs popping up.

Parking great, service fantastic, comfort excellent.

The best I can say about this hotel is that it's OK. The staff are nice an helpful. Breakfast is good. I've stayed there a few times, mostly based on price and included breakfast. The rooms' furniture is of the same quality as a college dorm room. The fitness center is very small, and the equipment needs maintenance (bike's sest couldn't be adjusted). I've had to change rooms due to maintenance issues (wires hanging from the ceiling). Housekeeping only does rooms every other day, which means you need to stay 5 days or more to have your bed made or trash emptied more than once. Apparently, Massachusetts has decided to put up homeless people in hotels on the public's dollar, and this hotel is one of the venues the state selected. This is apparent at the breakfasts and weekly "happy hours". New York City hotels developed a bed bug problem under similar policies, which concerns me.

Loved the stay except we booked here for the pool for the weekend to celebrate my birthday but the pool was closed and wasn’t given any reasoning even though 3 months ago I stayed as well and it was opening. Still love this hotel very much though and will most likely book again here

The room was extremely nice, but we had kids and I had explicitly rented this room so they would have a pool and the pool was closed which aggravated me

Room was a good size and liked the two tvs. While sheets and towels looked clean, walls and carpets could have been cleaned better. Pool was a nice size, but did not look like the perimeter of the pool was cleaned often.

Super disappointing how dirty our room was with stains on the carpet, lifted rugs, torn couch and stains on the mattress cover in the couch mattress! Broken cabinet and staff that couldn’t even deliver us the xtra blankets they said they bring because they didn’t even have clean mattress covers to give us for the dirty and stained one that was on! Chairs need a good wash and the bathroom toilet would shake and the wall paper was lifting! Beyond disappointing

Super clean room. Julia B. keeps roomn438 in point!

Property is run down and very dated. Room was large, one bedroom with a small kitchen, but felt dirty and just gross. A live roach was crawling across the bathroom floor right when we walked in. I have an actual phobia of roaches and asked for a new room. Was told there were none available. We were only staying long enough to sleep and shower before moving on so we had to make do. Didn't sleep all night as I felt like bugs were crawling on me. Never again!

I ask for a refund and still haven’t received it from bed bugs in room

It had dirty dishes, cockroaches, spiders, and the air conditioner did not work well.

The carpet is very dated and dirty. The floors were disgusting, especially by the elevators and hallway carpets seemed never vacuumed. The place just needs some attention. Even the grounds had trash and hadn’t been well kept. Housekeeping was not good…

My first room had a sour smell that was overwhelming. I had to wait for another clean room. The last night of my stay I discovered bed bugs in my room. I had to be moved again and was completely unable to rest.

The rooms smelt terrible like cigarettes and body odor. The hallways were lined with crumbs and dirt like they haven’t been vacuumed in months. I had my room switched 3 times. The last room was filled with long curly hair all over my sheets. I didn’t even spend the night - I left.

Carpet is old and dirty. Bathroom felt dingy

Excellent stay. Clean room. Quiet area

It was very enjoyable. The breakfasts were great. The only complaint is we were never able to get wifi in our room (201) We could use the wifi in the main area of the hotel. We tried to log into the wifi, we never got the prompt to ask name and room. We asked the front desk and they tried to help. But since we were in the main area it worked but we still never got a prompt to log into the room.

Overall the stay was great but I wish the water for showers was hotter. The water was lukewarm, at best. The bed was huge and comfortable. Breakfast was provided and it was cold but I warmed it up and it tasted great. They have a large variety of things to choose from. We stayed in a Premium King Suite with separate living area with kitchen (no oven) with Microwave, large fridge w/ice maker, dishwasher and dishes, pots and pans and glassware.

The room was nice. I love having a king bed and a room with a door plus a kitchen. The pet fee is high, but we decided it was worth it for a better hotel. We weren't able to figure out how to change the input on the TV so that we could watch a movie together the first night; the lady at the front desk didn't know either. She just said we couldn't. We checked with someone else the next day too though, and he was able to tell us to just press the function key at the bottom of the remote, and the kids and I were able to sit on the bed to watch a movie while my husband continued working in the other room.

AC not working, stuffy.

Property needs to be updated and the AC is very loud.

Rooms wre spacious with a seprate sitting room with a kitchen and dinning table/office.

Room was load and noisy. Next to main building heater. Kept me up all night

Shower was only luke-warm water

We are a family of 6! This property and their suite on the third floor were spectacular! Plenty of room for all of us and much better than anywhere else we could have stayed.

Staff was great, hotel felt a bit outdated

On our second night, the AC went out in our room. We called the front desk and they advised maintenance would come in the morning to fix it. So the next day we got ready and left for the day. When we returned to our room, the AC still had not been fixed. When my husband inquired with the front desk, turns out the order for maintenance was never put in. So we our nights were not pleasant.

Truly enjoyed this particular hotel. The management and staff as a whole- especially the front desk (on every shift) are super accommodating, they go above and beyond to satisfy your every need.

The hotel was nice, but I have to say the service wasn't the best. We had an issue with the light in the bathroom and told the woman at the front desk-it was ignored. We needed towels so I went to the front desk to get some and I was told they were doing inventory so they can't give me any. I explained the room wasn't cleaned and we need new towels and she said, sorry but I can't give you any. She continued to look at her computer screen and I asked her if she would like my room number so when the towels were available she could let me know. She took the number and called me about 1/2 hour later. There is not enough parking in the front of the hotel. Our rom was located near the center and the only available parking was all the way on one side. The breakfast was good, and the room was nice otherwise.

Great staff, very accommodating and friendly.

Unable to authorize cc at checkin. Staff took a little longer to check in. Tech is your short coming

I did not receive a room, the only one they had had a door malfunction. Everything else was sold out, I ended up sleeping in the car with the family. We need to be refunded.

I wasn’t stay there, I drove 45 minutes to get to the hotel when I got there the receptionist told me she’s sorry because they were sold out, they didn’t have any room available and they were try to contact me and Orbitz they’re couldn’t because their systems was down . They said I will get my refund back I asked her how am I going to have my refund. She said they will contact Orbitz to let them know they were sold out and after that I will have my refund back. Until now I didn’t have any refund back

My stay at the hotel was a very disappointing experience for both me and my family. We were there to celebrate my birthday, but unfortunately, things went wrong from the first night. The bathroom toilet kept flushing continuously throughout the night, making it impossible for my husband and me to sleep. We even had to take Motrin because the constant noise gave us headaches. I called the front desk and spoke with a staff member named Stephanie. She told me that no maintenance staff was available at the time but that she would place a work order. Later that night, when the noise became unbearable, my husband went down to speak with her in person. Shockingly, he found her asleep on the lobby couch. She repeated the same response, showing no real concern for the issue. The next morning, I contacted customer service, but they had no record of my complaint. The front desk staff on duty also confirmed that no work order had been placed. It was clear to us that our concerns were not taken seriously. The Orbitz has asked me to leave a review, and I feel it’s only fair to share our honest experience. Unfortunately, this stay was not what we expected, and it left us very disappointed.

The front desk staff in all shifts was non-professional and rude. They have major issues with attitude, will not come to this property again

Bathtub clogged. Even though I asked nobody came to fix. Room service was supposed to be every other day. In 9 days not one visit. I took do not disturb sign off 3 or 4 days and not one bit of service.

We liked the proximity to local stores and highways. Parking was good. Staff was helpful, letting us know about the Wednesday night social. Husband wasn’t crazy about the food for breakfast. Over cooked oatmeal was awful. Really good English muffins. No waffles, pancakes or drink machines, pitchers of juice instead. The pool was too cold for us and seemed murky as well. The property was clean. Housekeeping got messed up a couple times leaving us on our own to get towels and toilet paper. We did really like all the house keepers though, friendly and hard working. The internet was reliable. This property is a good choice if you need to be close to Lahey Hospital.

Good quiet place with good breakfast. Good food options close by.

Quiet location, yet close to restaurants and tourist attractions

Check in was easy and front gal was super helpful. You are about 8 minutes to the mall, tons of shopping and dining options and I95!

Nice hotel but no public transportation .

Exactly what we needed for location.

Nothing around the area

Great location. Quiet safe area.

Easy to find and close to freeway

Hotel and room were good but outside the property is too dark and uninviting. Didn’t feel safe parking after dark because of the lack of lighting outside.

We liked the proximity to local stores and highways. Parking was good. Staff was helpful, letting us know about the Wednesday night social. Husband wasn’t crazy about the food for breakfast. Over cooked oatmeal was awful. Really good English muffins. No waffles, pancakes or drink machines, pitchers of juice instead. The pool was too cold for us and seemed murky as well. The property was clean. Housekeeping got messed up a couple times leaving us on our own to get towels and toilet paper. We did really like all the house keepers though, friendly and hard working. The internet was reliable. This property is a good choice if you need to be close to Lahey Hospital.

Perfect stay! Was very impressed with the kitchenette in our room. Included microwave, stove top, full fridge and freezer. Very spacious room! Pool was great for the kids. Overall we would stay every time here & highly recommend!

The hotel room was very nice, spacious, clean and comfortable. The staff were very kind, and hospitable. Hotel premises were clean, quiet, and had ample parking. Downsides, there was no shower gel in my room, the dispenser was left completely empty, pillows were pretty flat, and the breakfast left a lot to be desired. The hot coffee bar was out of regular coffee, and the hot breakfast was very sad and unappetizing. Instant oatmeal packets would’ve been a better option to the small precooked cups they had available. Very limited selection of food and beverage, and no water as a beverage option. Thankfully there’s a lot of great options close by. Would I stay here again, yes. It was a restful nights sleep, with a clean room.

Large room with kitchenette, that was a surprise to us. Pool was good and the office printer works. Only sad part not sure if they didn’t expect these many people but breakfast was a nightmare. Kids had breakfast without forks (in washing machine), completely ran out of food before 9am. I had some billing issue but not this specific hotel problem, more like their whole hotel system. In general with price and service, if I ever do another road trip and go thru the down, will stay here again!

It was a wonderful experience staying at Homewood suites, the cleanliness, wonderful, kind and professional staff. The breakfast was yummy!

No information in the room, no wine glasses in suite, no pen or paper, no information on how to use the WiFi or tv. No way to boil water for tea. We stayed for three nights the dirt around the trash collection in the hall was never vacuumed up. The flower pots outside the main entrance had dried up dead fall flowers, the pool area was awful and we did not dare use it. The breakfast was poor. The exact same thing every day. Mystery meat, powered eggs and maybe home fries. The yogurt was of poor quality and full of sugar. Not a flower in site. The place had a recent leak and it showed. We were told Hilton had lower the amenities at their Homewood Suites I sure wish we knew this before we stayed there. I can tell you I will never book one again!!!

We stayed here for a week for a family vacation. Room was ok however they did not come clean every other day like said. They only emptied our trash twice. They constantly ran out of food, plates, cups, and coffe at breakfast and half the time it was cold. Front desk did not always answer when we called. They did provide towels only when asked.

Breakfast is same everyday

They have an excellent breakfast selection and the crew was awesome at keeping up with stock and cleanliness of the area. Thank you. Will definitely be coming back

Enjoyed our stay. One person to handle breakfast buffet was understaffed.