Holiday Inn National Airport/Crystal City by IHG

The staff was lovely, the place is showing its age.

Clean room | Friendly Staff

Very kind and helpful staff, okay amenities, good breakfast, decent quality rooms, okay level of room quality/cleanliness for the price.

No hot water. Old, outdated rooms. Bathroom dirty upon arrival. One elevator working.

The room was very clean, and the house keeping staff were amazing! On Friday morning we had breakfast at the restaurant, the buffet was down so you could only order from the selection of maybe 6-8 dishes and side items like bacon or potatoes were not included. The woman working there Friday was great, she was helpful and explained everything. However, the hostess on Saturday was very standoff and unpleasant. The gym wasn't that big but you could get a simple work out in. It was not a bad stay just not a great one either. Oh and they messed up mine and my husbands breakfast order and he is lactose intolerant so when a person says no cheese it should be respected. I do not eat pork and the omelet had both sausage and bacon after I asked for a veggie. The wifi worked fine, and the TV was good. Location wise it was perfect. There were several people who were going to the airport and the hotel provided a shuttle.