Holiday Inn Chicago Nw Crystal Lk Conv Ctr by IHG

Always a pleasure! Thank you for great service.

Good location for our family and friends. Cook to order breakfast and dinner Monday thru Friday, weekends buffet with omelette station with all the great ingredients! Similar price to nearby Hampton Inn but a whole lot better. Clean and quiet rooms.

Yes Parking was easy and finding everything went smooth. The first floor rooms smell like

Room was well maintained. Very comfortable bed and pillows. Staff were friendly.

This is a joke right? I accidentally booked for the wrong day 2/11-2/12 when I needed 2/4-2/5 and arrived to the hotel to discover I booked the wrong dates accidentally and instead of the hotel working with me and moving the reservation they held strong to the nonrefundable issue and refused. So I had to pay again. I will never use this hotel and will avoid this chain and after this year will strongly consider not using hotels.com anymore as well due to several hiccups throughout the last 12 months with work trip stays. This hotel got double the fee from me for a one night stay and I got an extra bottle of water and a Nutella snack pack which was a smack in the face plus losing my one cash. So no the check in is unsatisfactory and my stay didn’t happen because I’m on a cruise from Tampa to Florida so I would not have booked this on purpose.