Holiday Inn Express & Suites Pensacola West I-10 by IHG

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Everyone was great and professional and the place was clean and family friendly! We will be back next year

The breakfast was very good! The staff friendly and accommodating. Housekeeping staff went above and beyond making sure we had everything we needed. Front desk staff were also wonderful and so friendly. The area felt safe. At no point were we uncomfortable with any situation. We didn’t end up using the pool. It was as closed when we first arrived but was up and running the next morning. It looked nice and clean. The only downside was there were a few stains on the carpet and the blinds. The shower head could use some updating. There was a lot of build up making it spray everywhere but where you wanted it too. Otherwise, the beds were clean and comfortable. Body soap and shampoo and conditioner were provided. I would recommend this to others. No major concerns or complaints.

The room had a bad odor. The carpet had red stain on it, maybe ketchup, I really don’t know but looked like it needs a deep clean. The rooms need updating. Looks like they tried updating the bathroom but didn’t do a complete job, bathtub had rust spots on it. The only thing that smelt good was the lobby and the breakfast was actually really good with plenty of options. The ladies at the front desk that work night and morning shift and the breakfast attendant were very friendly. Overall stay was good, however the rooms need to be updated and floors in rooms need to be replaced.

Everything was satisfactoried & fine