奧蘭多國際大道附近凱藝飯店

I had stayed at the quality inn on Jamacia court before and I thought I knew exactly what I was getting. However when I got there the hotel moved to the other hotel next door. When I got there i couldn't tell where the check in entrance was also the floor was very wet an i almost fell. There was not carpet to wipe your feet from the rain and so the floor was very slippery. But I got to the room and I thought it was so nice. Updated and the Tv was really updated. Then I got to the bathroom and it was horrible. The sink had a huge crack and the botched the repair instead of just getting a new sink. The wall looked like they painted over mold. The bathroom door didn't close. Th toilet was disgusting. Oh and I was greeted by roaches. I really liked when they were at the other building. The Location of course is great but I don't think I would stay there again unless i have no choice.

My daughter and I came down to Orlando to meet my son at a conference. This was her first time in Orlando and the experience was supposed to be exceptional, even though it was short. Within our first hour there, i was calling down to the front desk to ask for assistance with room change due to dirty sheets and bugs in the room. The gentleman moved us right away to the next available room. That one wasnt much better. There were more bugs in that room but at least the sheets were clean. My daughter and i bought bug spray the next day. The AC unit started to leak in the room. I notified the attendant the night that it happened, he said he would let maintenence know. I met the manager the following day and made her aware about what has been happening and she apologized and sent the maintenance guy up within minutes and housekeeping. The air unit was fixed and linens were changed. The internet did not work throughout the building and elevators weren't working until the day before we left. I spent over an hour on the phone with expedia agent letting them know about the situation and it was to be fowarded to the property mgmt. When i notified the mgr on the property about this, she immediately went to look. I understand new ownership has taken place but, it may have been better to renovate the property entirely and then open back up. Initial reviews when i booked showed 5 stars, after checkin and further search, showed 2 stars. This place has potential but not at the moment.

This was by far one of the worst hotel experiences I’ve ever had. From the moment I checked into the first room, I was met with a strong, foul odor, no towels, and no working internet. The TV didn’t work either—of course, because there was no Wi-Fi connection. I had no choice but to use the washer because my kids’ swimming clothes needed to be cleaned. I bought detergent from their vending machine (which was outrageously marked up—$7.50 for something that costs $1 at the dollar store), only to find out the washers smelled terrible and didn’t even work. Completely unacceptable. The fridge in the room was filthy, and when I went to the front desk to ask for towels, they said they didn’t have any because they “needed to wash them.” Excuse me? How do you run a hotel with no clean towels available? After all my complaints, they finally moved me to another room—and it was somehow even worse. This room had roaches, the fridge had stains again, no towels, non-working outlets, TV still not working, and the tub faucet barely had any water coming out of it at all. To top it all off, I broke out in hives after sleeping in their bed. I can’t even imagine what was on those sheets. Every time I brought up an issue, the only solution offered was, “We can change your room.” At this point, it’s clear the problem isn’t just one bad room—the entire hotel is a nightmare. Do not waste your money or your time at this hotel!

The property it's self is under refurbishment the rooms were clean the grounds on the outside were exceptionally clean as for the work being done on the place it's going to be a very nice place to stay once they are done. The staff is very friendly and helpful. The location is awesome close to all the restaurants and attractions. I wiil stay here again.

The room had mold around the outlets. There was a secondary air filter in the room that you had to continuously dump water out of. If the bathroom door wasn’t closed the room was unbearably hot. Ice machine wasn’t working anywhere in the hotel. Hotel front desk wouldn’t even sell us water because the “pos system was down”… no daily room service (clean towels, make the bed etc.) There was makeup all over the walls and doors from the previous stay. By far the worst hotel I’ve ever stayed in.

It was good, we were able to use the pool late. The room was good. The lobby was clean and quick. They had small selection free breakfast. It was all good. Would recommend

The area around has good entertainment and food options. The hotel itself was overall dirty, key cards constantly did not work well, bedsheets and towels were stained and the pool was full of dirt. The shower did not drain well.

Wifi was not working for 2 days, and when we requested they moved us to 1st floor was where wifi was working. Room condition was okay. Other facilities were good, locationwise everyone all the restaurants, shops are near by.

No wifi on 3d floor. Room number 230 had plenty of cockroach.

Room smelled moldy . Room Was dirty . Looked like they did not clean it from the last person . There was a roach in the room . The breakfast one morning had mostly ran out and took a long time To replenish even cups were scarce . Pool looked disgusting

The room itself was decent but the bathroom had roaches.

Bad cleaning, por facilito es, room deplorable. From desk services un profesional.

The rooms were disgusting. We actually had to switch rooms because when we checked in the rooms had not been cleaned there was still garbage everywhere. The beds were not made, and it smelt like mold when we got to our next set of rooms. The shower had mold coming out of it. The tub was detaching from the wall. It had a very musty smell, and we turned the air air-conditioning down because it was so warm in the room and it never cooled down the room. I will never stay in this hotel again.

Please book somewhere else! This place was terrible, for one because of the condition of the room. The bathroom door was installed so poorly we couldn't even close it and it was ripping the door frame out of the wall. The fridge was dirty, the floor was peeling up, there were stains on the shower curtain, and the room smelled like mold. And secondly, because after we already checked in 2 hours ago they gave our room to another couple and they walked right into our room thankfully we were dressed. I'd understand if it was a cheap hotel I booked but almost $100 for this is crazy. I will unfortunately be requesting a refund.

Room was disgusting. Holes in the wall. Had to slam door to close. Mold on the wall. Cracks all over walls. Front desk woman was lovely! Only stayed not even an hour and left. I will be expecting my money back!!

When I first got into the lobby to check in, it was hot and stuffy. The lady at the desk was very nice and gave me my room key. We go to our room and the first thing we noticed was how musty and moldy it smelt. Anyway, onto the bathroom, the toilet did not flush so we went to the front desk and let them know. Without hesitation, they changed our room. In our second room, the minute we opened the door we are hit with a musty smell again. We looked past that, I went to take a shower. Lo and behold, the shower doesn't work. Back to the front office I go. They switched our room again. This 3rd room once again smelled disgusting, but the toilet flushed and the shower works. This time the bed was disgusting. I pointed this out and they got someone to change the bedding. While they did comp me $20 for the inconvenience, I would NOT stay here again. There was bugs, and mold.

disgusting rooms

I booked this hotel online under the guise that it was a Quality inn which are normally clean,but this is actually a holiday inn owned by Quality inn.The room was absolutely not cleaned fully before I checked in,I could see where towels should have been refilled but weren’t and the bath tub was filthy as well.The floor hadn’t been mopped and had dust,hair and dirt all over it.It looked as if feces were on the side of the tub.Only the beds were made,but lights were on when I entered.Room smelled musty/mildewy and rightfully so-the vent was filled and looked like it had not ever been dusted and there were fruit flies coming out of it and landing all over.I took pictures of everything,and I had already settled in after traveling all day when I noticed all of it and didn’t feel like changing rooms.I checked out 3 hours early because of the condition of the room.At breakfast the drink machine was broken,and waffle machine would barely dispense causing people to stand there for long periods of time while other waited.I took photos to cover myself.Needless to say I wont book here again.If you’re looking for a nice place on vacation, go elsewhere.

This is an old motel that they poorly renovated. The door to our room was not air tight so we had bugs in the room ( saw one roach in the bathroom and flying bugs all over the tv at night). Because the outside air was so humid and our door was not sealed, the a/c ran constantly. The room was musty and the sheets were damp. I will say that the beds are comfortable so they got that right! The staff was super nice, too. If they put new doors on and get rid of the bugs, this place will be a wonderful budget motel.

Room smelled moldy . Room Was dirty . Looked like they did not clean it from the last person . There was a roach in the room . The breakfast one morning had mostly ran out and took a long time To replenish even cups were scarce . Pool looked disgusting

I had stayed at the quality inn on Jamacia court before and I thought I knew exactly what I was getting. However when I got there the hotel moved to the other hotel next door. When I got there i couldn't tell where the check in entrance was also the floor was very wet an i almost fell. There was not carpet to wipe your feet from the rain and so the floor was very slippery. But I got to the room and I thought it was so nice. Updated and the Tv was really updated. Then I got to the bathroom and it was horrible. The sink had a huge crack and the botched the repair instead of just getting a new sink. The wall looked like they painted over mold. The bathroom door didn't close. Th toilet was disgusting. Oh and I was greeted by roaches. I really liked when they were at the other building. The Location of course is great but I don't think I would stay there again unless i have no choice.

Staff was good both days, but hotel room wasn’t that great, they did change my room for me though. TV didn’t work they tried to fix but never worked after first hour of working in room, it’s a nice tv though big screen. I noticed the housekeeping does work hard, but my room needed a remodel bathrooms aren’t the best. Decent for the good location and money.

The windows fell down on me , They moved us to another room and the other room was full of insects then i told them they didn't do anything about it.

it need work. The room I stayed in the front door to the room didn't close all the way and so we had to get a different room.

The room had mold around the outlets. There was a secondary air filter in the room that you had to continuously dump water out of. If the bathroom door wasn’t closed the room was unbearably hot. Ice machine wasn’t working anywhere in the hotel. Hotel front desk wouldn’t even sell us water because the “pos system was down”… no daily room service (clean towels, make the bed etc.) There was makeup all over the walls and doors from the previous stay. By far the worst hotel I’ve ever stayed in.

Air conditioning was broken. Roaches everywhere.

When I first got into the lobby to check in, it was hot and stuffy. The lady at the desk was very nice and gave me my room key. We go to our room and the first thing we noticed was how musty and moldy it smelt. Anyway, onto the bathroom, the toilet did not flush so we went to the front desk and let them know. Without hesitation, they changed our room. In our second room, the minute we opened the door we are hit with a musty smell again. We looked past that, I went to take a shower. Lo and behold, the shower doesn't work. Back to the front office I go. They switched our room again. This 3rd room once again smelled disgusting, but the toilet flushed and the shower works. This time the bed was disgusting. I pointed this out and they got someone to change the bedding. While they did comp me $20 for the inconvenience, I would NOT stay here again. There was bugs, and mold.

The hotel is in a great location only a short walk from I-drive attractions and far enough away from the noise or crowds. The included breakfast is a selection of bagels with Philadelphia , toast, serials, yogurt pots, bananas or oranges, make your own waffles and a choice of apple, orange juice or coffee which is a simple starter breakfast but not nutritious. The hotel is rough around the edges and could do with a little attention to detail like fixing cosmetic snags and collecting discarded waste around the property. The beds were comfortable and the rooms had adequate space with effective air conditioning but lacked attention to detail and consistency. If you want a cheap stay and don’t mind a place that is in need of maintenance with only the basics give it a go

Bed comfort excellent! Breakfast options they can upgrade to more choices every day the same

This is an old motel that they poorly renovated. The door to our room was not air tight so we had bugs in the room ( saw one roach in the bathroom and flying bugs all over the tv at night). Because the outside air was so humid and our door was not sealed, the a/c ran constantly. The room was musty and the sheets were damp. I will say that the beds are comfortable so they got that right! The staff was super nice, too. If they put new doors on and get rid of the bugs, this place will be a wonderful budget motel.

The manager Naline was most accommodating and pleasant and made me feel very welcome and attended too

1st room we got the toilet stopped flushing so we moved to a different room. The male clerk that checked me out was sketchy about the deposit, just trying to tell me you’re fine. And I said no I need my deposit back. I called about this deposit after I made the reservation and they told me I would get it back when I checked out. I asked why they didn’t tell me that when I called to ask and he got an attitude. He told me it would be 5-7 business days. After him being sketchy, I was concerned I wouldn’t get it so I said if the money doesn’t hit my f-in account I’m coming back. He rudely asked me not to cuss and I told him to F off. To which he told me to F off and then followed me outside to continue to cuss at me call me a $lut and a b!tch. Saying F off as you’re walking away doesn’t warrant being followed and further cussed.

Please book somewhere else! This place was terrible, for one because of the condition of the room. The bathroom door was installed so poorly we couldn't even close it and it was ripping the door frame out of the wall. The fridge was dirty, the floor was peeling up, there were stains on the shower curtain, and the room smelled like mold. And secondly, because after we already checked in 2 hours ago they gave our room to another couple and they walked right into our room thankfully we were dressed. I'd understand if it was a cheap hotel I booked but almost $100 for this is crazy. I will unfortunately be requesting a refund.

I was moved to three different rooms on my vacation. The first night I was given a key to someone else's room. The second room had a water leak in the floor. They moved us but forgot to put my info down for that room. Then my room key was given to someone who try to go in at 3 in the morning.

The staff is amazing. They go above and beyond for their guest. The rooms are clean. The property is under renovation, but well kept. we enjoyed the peace and quiet this property provides in the middle of Idrive. It's near everything. Overall it was a great experience. My family would definitely be back.Thank you for taking care of my family.

I won't stay at this hotel again. They never cleaned the rooms, they refused to provide clean towels, and the TV didn't work during the four days we were there. And the lobby's customer service is terrible. The Arabs are very spoiled. You have to be careful not to be charged more than the amount indicated on the hotel's website. I don't recommend it, nor will I go back.

When I got there they told me I didn’t have a room. Felipe told me my reservation couldn’t be confirmed until check in time which when I make the reservation a few days ahead of time doesn’t make sense to me but I was force to book another reservation somewhere else

Room needs attention, staff was great

There was prostitution occurring on site, lobby smelled of marajuna usage, staff seemed under influence when checking out

We booked a room 13 days in advance. Booking was successful and confirmed. When we arrived to check in (at 5pm) they told us they were “sold out” of rooms and could not honor our paid reservation. They gave us no alternatives or help. We had to find accommodations ourselves last second which caused an unexpected expense. Being in town for EDC without the hotel reservation you thought you had is terrible. The property blamed it on “third party booking sites” and “the property not going through bookings fast enough to confirm the reservation” but they had almost 2 weeks to “confirm” our CONFIRMED reservation.. I have NEVER had an issue with hotels.come so I believe the hotel oversold their availability and turned away the guests who had secured rooms at a cheaper rate. WILL NEVER BOOK THIS HOTEL AGAIN AND I SUGGEST YOU DONT EITHER. the “cheaper” rate is not worth the stress of being left without a room last second.

I had stayed at the quality inn on Jamacia court before and I thought I knew exactly what I was getting. However when I got there the hotel moved to the other hotel next door. When I got there i couldn't tell where the check in entrance was also the floor was very wet an i almost fell. There was not carpet to wipe your feet from the rain and so the floor was very slippery. But I got to the room and I thought it was so nice. Updated and the Tv was really updated. Then I got to the bathroom and it was horrible. The sink had a huge crack and the botched the repair instead of just getting a new sink. The wall looked like they painted over mold. The bathroom door didn't close. Th toilet was disgusting. Oh and I was greeted by roaches. I really liked when they were at the other building. The Location of course is great but I don't think I would stay there again unless i have no choice.

Staff was good both days, but hotel room wasn’t that great, they did change my room for me though. TV didn’t work they tried to fix but never worked after first hour of working in room, it’s a nice tv though big screen. I noticed the housekeeping does work hard, but my room needed a remodel bathrooms aren’t the best. Decent for the good location and money.

The property it's self is under refurbishment the rooms were clean the grounds on the outside were exceptionally clean as for the work being done on the place it's going to be a very nice place to stay once they are done. The staff is very friendly and helpful. The location is awesome close to all the restaurants and attractions. I wiil stay here again.

The staff is amazing. They go above and beyond for their guest. The rooms are clean. The property is under renovation, but well kept. we enjoyed the peace and quiet this property provides in the middle of Idrive. It's near everything. Overall it was a great experience. My family would definitely be back.Thank you for taking care of my family.

Great area

The location is great however the hotel itself not so much. There were homeless people sleeping on the stairs. Mold in the bathroom and room itself. Wet floors therefore they had a dehumidifier. Strong musky sorry smell coming out the room. No communication about the amenities whatsoever. Definitely a low level hotel and it's a shame because the location is great.

Dirty rooms unsafe area random people knock on the doors cold water bugs, roaches

The hotel is in a great location only a short walk from I-drive attractions and far enough away from the noise or crowds. The included breakfast is a selection of bagels with Philadelphia , toast, serials, yogurt pots, bananas or oranges, make your own waffles and a choice of apple, orange juice or coffee which is a simple starter breakfast but not nutritious. The hotel is rough around the edges and could do with a little attention to detail like fixing cosmetic snags and collecting discarded waste around the property. The beds were comfortable and the rooms had adequate space with effective air conditioning but lacked attention to detail and consistency. If you want a cheap stay and don’t mind a place that is in need of maintenance with only the basics give it a go

The area around has good entertainment and food options. The hotel itself was overall dirty, key cards constantly did not work well, bedsheets and towels were stained and the pool was full of dirt. The shower did not drain well.

Wifi was not working for 2 days, and when we requested they moved us to 1st floor was where wifi was working. Room condition was okay. Other facilities were good, locationwise everyone all the restaurants, shops are near by.

promised breakfast service N/A Friday -- and n one at the desk either. Already took insulin, so no food caused a very significant medical situation. No phone to call the front desk. No trash bins anywhere close to the rooms. Asked for hangars three times and promised some would be coming from housekeeping, but nothing. No Kleenex in the room. Extended my stay at check-in, but the room key stopped working as of the original reservation date. When they were there, the staff at the desk was very helpful.

The toilet door don't closed, the space is too small for long size room. No garbage can in the room, we have to asked for it and towels. The breakfast, you uave to asked and most of the bread, cream cheese bagels are out by 8:35 am, when wheen we asked it's always no When breakfast is up to 9:30 am. W requested for a room close to the elevator for disabled person days before and we were told there's no available.

The hotel is in a great location only a short walk from I-drive attractions and far enough away from the noise or crowds. The included breakfast is a selection of bagels with Philadelphia , toast, serials, yogurt pots, bananas or oranges, make your own waffles and a choice of apple, orange juice or coffee which is a simple starter breakfast but not nutritious. The hotel is rough around the edges and could do with a little attention to detail like fixing cosmetic snags and collecting discarded waste around the property. The beds were comfortable and the rooms had adequate space with effective air conditioning but lacked attention to detail and consistency. If you want a cheap stay and don’t mind a place that is in need of maintenance with only the basics give it a go

It was good, we were able to use the pool late. The room was good. The lobby was clean and quick. They had small selection free breakfast. It was all good. Would recommend

Bed comfort excellent! Breakfast options they can upgrade to more choices every day the same

Small room,dirty floor,no towels or waste basket,drippy faucets,rusted tub,noisy A/C and breakfast was terrible.

I booked this hotel online under the guise that it was a Quality inn which are normally clean,but this is actually a holiday inn owned by Quality inn.The room was absolutely not cleaned fully before I checked in,I could see where towels should have been refilled but weren’t and the bath tub was filthy as well.The floor hadn’t been mopped and had dust,hair and dirt all over it.It looked as if feces were on the side of the tub.Only the beds were made,but lights were on when I entered.Room smelled musty/mildewy and rightfully so-the vent was filled and looked like it had not ever been dusted and there were fruit flies coming out of it and landing all over.I took pictures of everything,and I had already settled in after traveling all day when I noticed all of it and didn’t feel like changing rooms.I checked out 3 hours early because of the condition of the room.At breakfast the drink machine was broken,and waffle machine would barely dispense causing people to stand there for long periods of time while other waited.I took photos to cover myself.Needless to say I wont book here again.If you’re looking for a nice place on vacation, go elsewhere.

The hotel needs maitenance, there was a flooded floor. I stayed in this hotel twice in two rooms in a span of two weeks. Breakfast was ok. Rooms need maintenance, the faucet broke when I tried using it, there were ants and other insects inside the bedroom. One of the rooms had a strong humidity smell. No hand towels or phone to call reception to request them in one of the rooms. It is a cheap hotel, so you get what you pay for. I travelled from Canada, 5 of my credit cards did not go through, for no aparent reason, it might be black listed, and they don't accept cash payments.

It's a decent hotel. Just to inform you it's best to get breakfast before 8:30pm if you want waffle mix (it gets depleted quickly)

Room smelled moldy . Room Was dirty . Looked like they did not clean it from the last person . There was a roach in the room . The breakfast one morning had mostly ran out and took a long time To replenish even cups were scarce . Pool looked disgusting