The Ritz-Carlton Key Biscayne, Miami

Outstanding! Exceptional by any measure! Very clean room, great staff and the amenities were excellent. Thank you Ritz Carlton.

A major dropoff from other stays at a Ritz Carlton (and even other Marriott properties. Service was slow Check in was late (waited 4 hours) Toilet was broken - never came to fix Had a onsite wedding which restricted use of the property The breakdown of the wedding setup went all night and up to midnight - extremely noisy The Spa (a major selling point of the property) was not open.

Newly remodeled and lovely.

The hotel is a great property with great rooms and restaurants. All the amenities are great. Only problem was that it was understaffed. All the staff were gfriendly and courteous but there were not enough to handle the guests. Also there were little things like no robes or slippers in the room, and there was a trim board along the bottom of the slidding doors to the balcony that is a serious trip hazzard. A great property that we will probably go back to, and hopefully they will have enough people to assist guests and justify the high nightly rates.

O Ritz Carlton Key Biscayne está fazendo uma Série de lançamentos de cobranças indevidas no cartão de crédito do meu marido desde o dia do check in. Eu informei eles desde que identificamos, ontem avisei. Hoje durante o checkout informei novamente. E continuam fazendo lançamentos. O valor já soma cerca de R$150mil de lançamentos indevidos.