Residence Inn San Diego Rancho Bernardo Scripps Poway

After checking different locations, I booked this by mistake, it had a king size bed and a sofa bed which was terrible, no cushion at all I could feel the springs and with a back injury was even worse. For a $300+ per night I expected more. And the swimming pool was so small

The staff went out of our way for us and gave us an upgrade when they realized they had the extra room and we were tired from traveling. The pool and exercise room are lovely. The bed was so comfortable. I highly recommend.

Hotel charged for parking,l each night. This hotel is lacated in the suburban area, this is not good.

Close to the freeway enough parking and staff really nice

Great hotel stay with the family. Big, clean rooms and nice amenities.

The power had knocked out the checkin process and elevators but the staff was very friendly and accommodating. The room was excellent. The only complaint: the ac wasnt working

a suburban hotel that charges for parking. not cool.

Parking is bad

I had never stayed at a Residence Inn, nor at a motel for two weeks. This place was great. The room was comfortable, clean, and had a full kitchen. The staff were friendly and helpful. The breakfast was good. We had a dog and the place was dog-friendly. Also, while in the ‘burbs, good 3 mile walks up and down hills that were beautiful. Restaurant next door. Shopping center 2 minute drive. Will go back and recommended to others.

All good except having to pay for parking

Bed is comfortable and the place is clean. The hall carpets need to be changed.

Room was clean, received daily housekeeping as requested, staff far exceeded our expectations, location and access were excellent.

We did not have a bad experience but the hotel itself is in bad condition. It needs to be remodeled ASAP. Our bathroom was dirty. The capers inside our room and stair to the first floor were extremely dirty. The only good thing about this hotel was the location and the staff were all very helpful.

The rooms were very clean. They have everything you need for a short or extended stay. I loved having two separate rooms with a bathroom for each. The breakfast which is included offers hot and cold food with a wide variety of choices. One of best hotels I've stayed at.

Property was clean and quiet. Close to a gas station and a few dining options close by. Staff was very friendly

Excellent experience except on the morning we left. Our room had a sewer smell that started after we took showers. The staff was exceptional, from front desk to room staff.

We stayed for 5 nights. First night, we got put into a room with a broken ac unit so had a portable ac hooked up to the window which was right next to a busy street so could hear the cars the entire night. When we woke up, the ac errored out so was 78 in our room and muggy. We had to go downstairs to complain then moved us to a different room. We were there for 4 nights and never had housekeeping clean it even though we did the every other day. I had called and they said we were on schedule for the next day but never came so had to call for new sheets/towels and changed the bed myself. We had a few towels arrive dirty/stained and didn’t look like it had been washed.

Everything was great (especially the service) except there was a slight musty smell. I think the Carpets needed cleaning.

Very clean and modern rooms. Staff was friendly and helpful. Easy walk to food options.

Property was clean, modern and staff were excellent

It was extremely comfortable and the room was gorgeous. It was like a modern studio apartment!

Upon check in I noticed that the room had a portable a/c unit do to the central air not working..I was already displeased. The a/c unit was in the living room area not the separate bedroom. So the bedroom was not cool. I looked to sleep in a cool environment. Also my kids were very uncomfortable on the sofa bed. So went down to the Walmart and bought a queen blowup mattress $85 and a fan for the bedroom $30. The room was $1,200 for 4 nights and still had to invest another $115 because the comfort was very bad. The breakfast was ok..only ate it 2 days out of the 4 I was there. The tub barely drained. Housekeeping didn’t show up the day they were supposed to even though at 10am that morning when I headed out to the zoo I confirmed it with the front desk if housekeeping was going to do full service that day she said “yes” I also asked her to please inform housekeeping I need 4 full shower towels which she put in the system. Again..for what I didn’t get for the price it wasn’t worth it.

Spacious rooms (we had a 2 bedroom suite), friendly, responsive staff. We would stay again.

Really liked it here! Was super surprised by the size of the room — in a good way! It was a huge suite. We walked the 2 mins to Chilis across the way. So convenient as we could eat and drink without having to worry about rideshare. We only stayed one night but would again if ever in San Diego.

My family and I had to stay in the area for a weeklong tournament. The location was fantastic for this, as we were playing at a different high school each day, and since this was right off the 15, it was easy to get to most places within 30mins. Having a kitchen for the week was convenient. There is a Costco about 15mins away, so it was great to stock up on basics. The freezer also had an icemaker - perfect for our sports family and the summer heat. I had received an email early on checkin morning saying I could check in. When I arrived and asked to check in, the employee's first question to me was, "How did you reserve your room?" which I immediately read as, "How did you book your room so I know how I to treat you." What poor "hospitality". After several minutes and me explaining I had already received an email telling me I could check in, she basically told me that since I booked through Expedia, there was nothing she was going to do for me and I was going to have to wait until the afternoon. Even if I was a Marriot member. As for the room, the sofabed wasn't comfortable to sleep on, and consequently the sofa cushions weren't comfortable to sit on while simply watching TV. The bed itself was great. We had increasing number of ants coming in from the bathroom and called one morning when it seemed like it was becoming a larger problem. When we returned in the evening, they still hadn't addressed it. Average room, poor customer service. Good housekeeping.

Room was nice and clean, plenty of room and space just a few things that I didn’t like. The couch for the pull out bed is worn, you sit on it and feel all the metal bars. They got issues with the plumbing the shower and sink filled up when on too long. And the emergency exit route and plan was literally taped to the back of the door. Bundled up tape in the back of the sign and tape across the top and bottom.

The two bedroom suite is perfect for a family and a night or two away from home. Full kitchen and two bathrooms. Thank you! Walk to Chili's for dinner.

We stayed for 5 nights. First night, we got put into a room with a broken ac unit so had a portable ac hooked up to the window which was right next to a busy street so could hear the cars the entire night. When we woke up, the ac errored out so was 78 in our room and muggy. We had to go downstairs to complain then moved us to a different room. We were there for 4 nights and never had housekeeping clean it even though we did the every other day. I had called and they said we were on schedule for the next day but never came so had to call for new sheets/towels and changed the bed myself. We had a few towels arrive dirty/stained and didn’t look like it had been washed.

Room was spacious and clean. Nice property. Easy parking and quick access to the freeway. Staff very friendly.

Everything was fine except the bedroom didn’t get cold even though I set the thermostat to 66!

The hotel staff is extremely helpful. I made a mistake in the reservation and they helped me and improved it. This was incredible. Good and complete breakfast. I congratulate and appreciate the excellent service.

It was a great stay. Thank u Jessica at front desk. She welcomed us. Very nice young lady and polite. Thanks again.

Room was clean, received daily housekeeping as requested, staff far exceeded our expectations, location and access were excellent.

The staff member that checked me in was outstanding, I feel bad that I did not get his name....please acknowledge him....great customer service!!! It was Wednesday evening around 5:30 pm ish

Front desk was very helpful, always a great team working here at this hotel. Thank you

Although this hotel is part of a chain, it really stands out by the friendly ness of every single staff member: always greeting with a smile, always making that extra step of effort.

Our car broke down when we were leaving. Battery died out and we were running late to catch our return flight. The Hotel staff helped us jumpstart our car and helped us get to airport in time.

They called us last minute and cancelled our reservation because Expedia had overbooked

We stayed for 5 nights. First night, we got put into a room with a broken ac unit so had a portable ac hooked up to the window which was right next to a busy street so could hear the cars the entire night. When we woke up, the ac errored out so was 78 in our room and muggy. We had to go downstairs to complain then moved us to a different room. We were there for 4 nights and never had housekeeping clean it even though we did the every other day. I had called and they said we were on schedule for the next day but never came so had to call for new sheets/towels and changed the bed myself. We had a few towels arrive dirty/stained and didn’t look like it had been washed.

You transferred me to another property after sending a confirmation email the day before. Our room is not the same as what I paid for and there was an additional pet charge for the room. I AM NOT HAPPY

Room was clean, received daily housekeeping as requested, staff far exceeded our expectations, location and access were excellent.

This place is very close to the Interstate. Even though it's not in the city, it was better.

Fantastic. We spent 5 nights here and felt like we were at home. Breakfast was outstanding every morning. Staff was friendly and helpful. Property was clean and quiet. Convenient location to downtown and up north. Easy access to highways and we always had a parking spot. Highly recommend.

Great choice close to Rancho Penasquitos. Room was clean and comfortable. Easy access to I-15.

Property was clean and quiet. Close to a gas station and a few dining options close by. Staff was very friendly

A very pleasant stay, perfectly located in my old neighborhood. I enjoyed coming home, and the hotel was generally very good.

It was close to the places we wanted to visit and away from the crowded city.

In general, I was satisfied with the facility and the service provided. Room is clean. Bed was comfortable. Shower and breakfast were okay. Very spacey room, and kitchen which might have been useful if it was not a biz trip. Overall, I am willing to stay here again when I go on a biz trip next time. Right in front of the hotel, there is Yanni restaurant which was adequate for dining with guests/customers, and a Chili's in a minute or two walking time which served its purpose well for dining alone or with few colleagues. These helped too.

It was a clean friendly environment. The beds were comfortable and the room was spacious. The staff was very friendly. Close to everything you would need.

Very clean and modern rooms. Staff was friendly and helpful. Easy walk to food options.

Excellent location quiet great breakfast clean will stay again when back in town

The staff was very accommodating, breakfast is ok if you come early, vegetables and fruits are not replenished.

Staff and accommodations were great clean room. Breakfast was great. Would recommend and stay again. Pleasant stay. Close to freeway and some restaurants, Walking distance. And, a gas station very close very convenient.

10 out of 10! The front desk, housekeeping and kitchen staff were friendly professional and amazing at their jobs! It was clean and breakfast was great everyday

Fantastic. We spent 5 nights here and felt like we were at home. Breakfast was outstanding every morning. Staff was friendly and helpful. Property was clean and quiet. Convenient location to downtown and up north. Easy access to highways and we always had a parking spot. Highly recommend.

The place is nice clean and friendly stuff the only issue is we did not like the breakfast that was served

Room was good for our family visit. Enough space to relax for four days. Stovetop was handy, as was the dishwasher. Nice hot showers. Breakfast was good, with much variety. Coffee not bad either. First and second floors seemed to have the guests with dogs.

Staff was very friendly and helpful. Breakfast was not the best.

Breakfast is basic

The room was clean, looks new and the entire property was well kept. The buffet breakfast was great, we stayed in the city for 3 days and honestly, the hotel contributed to the awesome experience. ♥️