Kona Kai San Diego

Had an initial problem checking in with the self checkin and had to have 2 ppl help us checkin. When entering the room it was not clean. Cobwebs, cracked bathroom tub, bathroom door wouldn't close, dirty lamp shade, patio door stuck closed. Maybe OK issues if it was a motel or a 100-200 dollar location, but this was a 400 dollar room marketed as an upscale resort. Furthermore the advertising was deceptive. It only showed the upper level balcony view (we got the bottom floor and couldn't even access the patio) and the advertising seemed to show fully tiled showers, but they deceptively kept the camera above the bathtub area so you could not see there was in fact porcelain tubs, and on top of that the tub wasn't in the best shape). On top of all that there were only a couple towels when we entered so we ordered a few extra towels, and an hour later had not received them so called again to get extra towels. I was waiting to shower until the towels came so my wife wouldn't have to answer the door, and once they came i jumped in the shower, then the same person re-delivered the towels again while i was in the shower (assuming because of the 2nd call but it was the same person who delivered the first time...). In addition the electricity went out during our stay for a little while. It did come back shortly though. We left early the night before our checkout day because the pillows were very uncomfortable (got flat and hard) and we felt we would rather sleep in our own beds

My shower was not clean and I have a picture of what looks like a finger print right next to the towel the fold and hang for you. The tub had messy cocking in it like was barely hanging on to life. The lap shade was cracked and the place was not clean. I went there for a work conference and the food was bad- eggs were horrible and the bathrooms were a mess, tiles buckling on the dirty floor, 4 of the restrooms stopped working and it smelled bad. Check in is at 4pm but they do not have many employees so we did not get out room till 6:30pm which sucked cuz we had to change in the sauna changing area!! The price was outrageous and there is a best western nest door that is probably cheaper and prolly has a food served past 5pm. This is on a peninsula and they stopped serving food at 5pm and drinks 8pm- totally sucked! Worst venue I’ve been too for a conference. The only reason the for 2 stars is because both sides of the hotel have water and you can see boats and I saw dolphins and it was very peaceful. Other than that this hotel offers nothing worth stopping by for.

There was

Badly managed! The first room had a bush in front of the view, so I moved. The second room was much older, the refrigerator had a loud sound so I turned it off and on. It froze everything. My water in the room was charged heavily. I will never stay here again and you shouldn't either!!

We booked Kona Kai Resort & Spa to celebrate our 41st anniversary and were extremely disappointed with the experience. Upon arrival, our reserved 3rd-floor water-view room was not ready. After waiting over 40 minutes, we were told to accept a 1st-floor room instead. This is not what we booked, and no meaningful accommodation or compensation was offered at check-in. We were also surprised with nearly $100 per day in added fees: a $46/day resort fee and a $46/day parking fee. These charges were not clearly disclosed at the time of booking. If they were transparent, we would not have chosen this property. This felt misleading and excessive. In addition, the resort restaurant was closed, despite being advertised on the website. After a long day of travel, we were forced to drive elsewhere for dinner. This is not what you expect when booking a “resort” stay, especially for a special occasion. While the location is nice, the hotel itself feels worn and does not match the price point once the hidden fees are added. Between the downgraded room, undisclosed charges, and unavailable amenities, this stay fell far short of expectations. I would not stay here again and would not recommend Kona Kai to others looking for a special or romantic getaway. Be careful of the unmarked water bottles. They have hidden prices under the glass on the nightstand. $7.00 per bottle. Noticed it too late. Another loss for me.