Best Western Plus Arrowhead Hotel

Good breakfast , courteous staff, clean room and big parking lot.

The hotel was clean. The staff was friendly. The breakfast was good. The shower was not good. More water came out of the bottom plunger thing that the shower head. And the morning I left my car had been broken into. They went through the whole car looking something worth stealing and left a mess. They stole two pairs of reading glasses and an old pair of glasses I had in a case in the glove compartment.

The room itself was nice, but the beds were clearly very old. I could not sleep well on broken down old springs! They really need to update that. Otherwise, the day was fine. Two Queen beds for $114 via hotels.com.

The hotel apparently has a policy of making a copy of your credit card you use to pay for the room and incidental's. They make a full copy of your credit card number with cvc and expiration and a copy of your id for their files. Very unsafe for individuals staying there . Easy for them to steal your credit card information or identify theft. Easy for them or any of their staff to steal or sell your information. I didn’t like that. That policy is not stated no where for customers to know before arriving. Also the hotel stinks as soon as you walk in has a distinct old smell. The room was hot and smelled like old , dust , musty carpet smell.

We booked this hotel because it had a pool and a jacuzzi and none of those were available when we got there. Front end person said blames it on the owner. Also we are a family of 5 and had a room with two queen beds plus the sofa bed. Sofa mattress was disgusting and had metal inside the mattress. Could not sleep at all. Terrible experience.