Embassy Suites by Hilton Brea North Orange County

It’s was good. The room was spacious, included breakfast was nice. My only gripe is that only 2 out of the 4 elevators were working which meant a lot of waiting.

Breakfast was great. The pool was nice but the hot tub wasnt working. Our room AC was loud yet it doesnt blow air so it was hot. The sofa bed was old and squeeky. Not comfortable to lay in. The bartender was so nice and introduced us to a karaoke machine. Overall, stay was good and staff were really nice and accomodating.

It was a weekend getaway and everything went well. The breakfast is always great at the embassy which makes up for any inconveniences. Parking was decent. It’s underground and they have 2 levels for $16 a night. The hotel does seem older then other ones I have stayed at but other then that no issues.

The only issue I can think about was an elevator that was out of service

Stayed for 1 night with family. The hotel lobby, pool, and gym were nice in a great location. Walkable to shopping, markets, coffee shops, etc. Breakfast was great with many choices, including made-to-order omelets. The room needs updating. The shampoo and body dispensers were empty. Chipped paint and mold was visible in the bathroom. The sofa sleeper was terrible. I could feel the metal bars thru the inferior mattress. The desk suggested more blankets/comforters to make it more comfortable. We never received the blankets. Pool area was out of towels very quickly. Understaffed, perhaps??

Staff was helpful and polite, they went above and beyond to make sure we were comfortable. Hotel was clean. Breakfast was excellent. Elevators seem to need upgrading. Parking structure needs a power wash. Suggestion: The property shouldn't charge parking if they can't provide receipts or manage it. It's inconvenient to use a QR code that doesn't properly register license plates, so we don't know which vehicle was paid for (we had multiple vehicles). Overall satisfied with the hotel, and would definitely recommend to friends and family.

The parking app is horrible. Wouldnt link to completion. by refreshing it tried to charged my card 3x which caused my bank to put a block on my card. Horrible app. Go back to vouchers.

Excellent amenities. Social hour and breakfast

The ppol was nice; not enough pool towels. The room was run down. The breakfast was awesome and the location was terrific.

The manager’s reception was pretty nice. I didn’t like paying $15 to park my car. Even the website said it was $10. The front desk clerk apologized and said the price just increased today (when I checked in).

My stay at this hotel became disaster due to bed bugs. Cannot believe the hotel has serious bed bug issue...

The first room we checked in was not clean (hair in the bathtub) the carpet was stained in several spots, and the room smelled bad. Called the front desk and they said that was the Expedia type of room and they only have a few. They gave me new room which was clean but still hotel is run down. The complimentary breakfast is great though with an omlette station and atrium area is nice.

Pros: Great breakfast, great location - walkable to Brea Mall, Target etc. Cons: Cleanliness has to be improved. The tub was really dirty. The front desk are not so friendly, the toilets in the lobby are very dirty.

Room was smelly. Very disappointing to find this issue.

Killed a baby roach in the restroom.

Property is very out dated. Room was not clean and shower leaked. I called and ask for an extra pillow that never came. Beds were very uncomfortable. The room was also close to the street so it was super noisy from the traffic. Wouldn't stay here again! Especially if your are traveling with a toddler.

Upon arrival I was assigned a room. With luggage in hand I went up to my room, and my key did not work. Fine. Got assigned a different room and was extremely disappointed by the condition of the interior. There was mold in the bathroom. Tub was in horrible condition. Water barely turned warm. Worst of all, after I woke up I notice a movement next to me and saw a black bug crawling next to me. I jumped up pulled the pillow up and noticed two more. I was extremely uncomfortable

Room was dirty. Hair in shower. Great breakfast and happy hour. Safe good location.

Very pleased until I saw the roaches on the wall the next morning

An honest review. Had to stay here while my home was fumigated. We were given Room 314 and within minutes of checking in my partner felt a bite. There was fleas in the room. Immediately notified front desk who apologized and gave us Room 405. Room 405 was overall better. It just smelled and looked cleaner. The room itself was average but dated. The rooms are nice size and bed is comfrotable. The shiwer was clean. The downside is that all rooms have carpet. For a hotel that acceots pets this should be a big no no. The lobby area is the one place that appears to have been renovated. The entire property itself is old and needs some major TLC. If you pay attention to detail you will notice what i mean. The best part of my stay was the daily made to order omelet bar. The ladies that make your breakfast are so nice and friendly so please tip them well. The hotel staff overall is also nice. My one suggestion to management or corporate is to update this property. The property is centrally located and appeals to many but it sure needs a major remodel. I chose this property because i live/work in Brea and wanted to saty close during my displacement.

Breakfast was great. The pool was nice but the hot tub wasnt working. Our room AC was loud yet it doesnt blow air so it was hot. The sofa bed was old and squeeky. Not comfortable to lay in. The bartender was so nice and introduced us to a karaoke machine. Overall, stay was good and staff were really nice and accomodating.

The bed has an awful creek & is very low to the ground 😞

Property and rooms are rundown and in serious need of refurbishment

The rooms are very spacious (though they would need more modern furniture as they appear very dated). Rugs are fairly new, which is good but unfortunately the rooms are very noisy as the base ventilation makes a lot of noise. We have stayed here many times and the breakfast and after work free bar is nice but things are somewhat deteriorating…

Pull out couch mattress are awful and severely dated. Much better modern options like 4 inch memory foam with water resistant protector. Will not recommend this hotel as a suite due to the very poor secondary (pull out) sleeping accommodations.

Stayed for 1 night with family. The hotel lobby, pool, and gym were nice in a great location. Walkable to shopping, markets, coffee shops, etc. Breakfast was great with many choices, including made-to-order omelets. The room needs updating. The shampoo and body dispensers were empty. Chipped paint and mold was visible in the bathroom. The sofa sleeper was terrible. I could feel the metal bars thru the inferior mattress. The desk suggested more blankets/comforters to make it more comfortable. We never received the blankets. Pool area was out of towels very quickly. Understaffed, perhaps??

Large, but very dated, room, great breakfast and nice free afterwork at the bar. This hotel should replace its very dark brown old furniture. The location is perfect but that they now (we have stayed here many times) started charging for parking is very bad. Unfortunately the base ventilation is very noisy in all rooms

the matrasses on sofa bed was super dirty. the sofa bed was super uncomfortable and noisy. the showers are in desperate need of repair. the breakfast quality was extremely low, not edible at all.

Shower and air conditioning didn’t work. They moved us to a new room with a better shower but the air conditioning still didn’t work. Tried to set it at 65 degrees and it didn’t work so sleep was terrible. All they offered me was a 50 dollar discount. Definitely won’t be coming back.

Excellent except the bed was uncomfortable. There was no support at all. Felt like sleeping on sofa bed

The staff at the reception desk were extremely helpful, going beyond what was expected. Breakfasts were delicious, especially the custom omelets. The ladies who made them were pleasant and efficient. However, the housekeeping staff were inconsistent in their cleaning and did not always leave needed items such as towels and coffee refills. My husband did not appreciate the extra charges for parking the car.

No maid service until third night.

THE STAFF IS GREAT, FROM FRONT DESK, MAIDS, BREAKFAST HELPERS, AND HAPPY HOUR STAFF.

Stayed 11/30-12/02 the Sunday after Thanksgiving. It looked like the C team duty rotation. Poor front desk check in experience. Staff could not be bothered to make any effort. See detailed expl. In check in rating. Lots of full trash bags outside of room doors. Room 206 had the Chipped sink and thermostat that refused to be adjusted (hot or cold). Rough night. Breakfast and breakfast staff was the only bright spot on a Monday. Sure hope they retrain front desk staff to actually care. Next time, try the Marriot systems nearby or use the Hilton app and just skip the front end because they just want you to use the app anyway. 2 staff and a manager couldn’t be bothered to utter why they ignored me standing in line for 8-10 min without any sensible explanation. It takes less time to make a key via app.

The lady at check in and check out was very helpful, kind and professional. She has a great smile and personality, we really appreciated her and hate that we forgot her name.

We arrived early and were told we would be placed on an ‘early check-in’ list, where we would receive a text as soon as a room was ready for us. 30 minutes to checkin, there were still no rooms available for us or any of the other people waiting in the lobby. Promptly at 4pm we were still told that no rooms were available because the hotel was overbooked and understaffed the night before. They again advised we were on ‘the list’ to be one of the first to receive a text once rooms were released by housekeeping. So we waited aside, never received a text, noticed that several other people were receiving their cards for rooms before us, even though we were told we would be the first batch of rooms that became available. That WAS NOT the case, as later, an hour AFTER checkin, and an hour late for our fundraising event now, we were told that we had to line up at 4 and it was first come first serve… so the ‘early checkin list’ was somehow null and void at that point, and even though we were the VERY FIRST people BACK in line at 4pm, we were not checked in until waiting in line for a FOURTH TIME for another 30 minutes. Once we were in the room, it smelled of smoke, the bathroom was not clean well, the carpet was filthy (do not walk with your bare feet!) AND - another guest walked in on us while we were changing! The check in was a complete disaster, and on top of the room being outdated and grungy, we did not feel safe knowing that another guest once had access. We did not stay.

Would have given a 5 overall, but our room wasn't ready for almost 2 hours after check-in time.

The check in was very convenient & the staff was exceptional helpful. The room was spacious & clean. The breakfast buffet was superb with so many choices. The omelette bar was a bonus as well as the evening social hour. It's in a convenient location. We will be returning.

Will absolutely stay here again. All the staff was friendly, one night needed first aid supplies and they quickly got what I needed, another night they held a gift at the front desk until I got back. Excellent service.

First person told us that we could not get a room until 4pm. We were there after 2pm. 2-3 people after us all got keys to there room. He said that people requesting early check in’s were going to have a hard time checking in early. I went to another agent to tell her that we had an event and needed to be in our room no later than 4pm. Five minutes later we got a text that our room was ready. It was very nice of the second person to help us out or maybe the first person just didn’t wanted to check on rooms or had to play that he was in control.

Great breakfast, location, people and environment

Close to restaurants

This is a very nice hotel! Really quiet despite being by the mall in downtown Brea. I stayed here for two nights and the breakfast was excellent. The evening reception with snacks and drinks was a nice surprise!

Everyone who worked there was kind and courteous, only issues we had was with the climate control. For some reason we were not able to get the room to not be freezing, without having to turn off the system. However, the front desk was amazing and gave us an extra comforter so we could all stay cozy and I’d rather it be too cold and then too hot. Breakfast was incredible! Would definitely stay here again.

Good location. Beautiful lobby area. Easy to park and access elevator. Check in was easy. Would definitely stay here again.

The location was perfect. Close shoping mall, food, brea improv for entertainment. Clean. Nice. Large room. Definitely be back.

Great property, great location, great breakfast! Right across from Brea Mall and other shopping and dining options. Highly recommend.

Close to shopping and dinning

I really enjoy staying at the Embassy Suites in Brea. Everything is with in walking distance.

Very nice with big rooms very comfortable and close to shopping, restaurants. Walking distance to Brea mall

This is a very nice hotel! Really quiet despite being by the mall in downtown Brea. I stayed here for two nights and the breakfast was excellent. The evening reception with snacks and drinks was a nice surprise!

The Embassy is a pleasant place to stay. You basically know what to expect. It’s a great value in terms of space. The room was very clean and comfortable. The staff were all exceptionally nice. The evening reception was fantastic - I enjoyed 2 cups of wine and some delicious fresh snacks: veggies/ranch, chips/salsa, and pita chips/hummus. The chips were fresh cooked in house, and the veggies were clean and crunchy. The downsides were: 1) My room service dinner. I ordered a salad and slice of chocolate cake. Can’t go wrong, right? None of it was good. Even the chocolate cake, and I’m not picky. 2) Nobody came to take room service food trays away from outside the rooms. When I arrived at 4pm, there was a tray outside someone else’s door. I ordered dinner that night and left my tray outside the door at 7pm. When I left the next morning, both trays were still there. It’s not a huge deal but just made it feel kinda gross with food being left out all night. The free breakfast was okay. It’s not what it used to be. The waffles were soft and cold. But overall there were a lot of foods to choose from, including eggs, potatoes, sausage, danishes, bagels, omelets, coffee, etc. I would stay again because the rates are good and it was comfortable. I would just eat out next time for dinner instead of getting room service.

Stayed for 1 night with family. The hotel lobby, pool, and gym were nice in a great location. Walkable to shopping, markets, coffee shops, etc. Breakfast was great with many choices, including made-to-order omelets. The room needs updating. The shampoo and body dispensers were empty. Chipped paint and mold was visible in the bathroom. The sofa sleeper was terrible. I could feel the metal bars thru the inferior mattress. The desk suggested more blankets/comforters to make it more comfortable. We never received the blankets. Pool area was out of towels very quickly. Understaffed, perhaps??

The staff are awesome! Breakfast is the best and with plenty of choices.

The embassy suites seems to have been remodeled recently and is in excellent condition. My room was clean. The lobby was nice and clean. The manager's reception and hotel bar were also very nice. There's plenty of shopping and dining very close to the hotel. It was a perfect place to stay for my business trip.

Overall it was a good experience. We have the habit of removing the sheets off the bed just to make sure we are getting clean sheets, there were hairs at the feet on the bed on the sheets, however the sheets smelled clean. Overall, great experience, the restaurant had great food at a good price. The bartender was awesome, she made really good drinks, complimentary drinks from 5:30pm to 7pm. Complimentary breakfast was good. Great experience.

The check in was very convenient & the staff was exceptional helpful. The room was spacious & clean. The breakfast buffet was superb with so many choices. The omelette bar was a bonus as well as the evening social hour. It's in a convenient location. We will be returning.

The included breakfast did not have any options for a gluten free diet except uncut fruit and the bananas were green. Very little variety, same thing every day. You could order at the omelette bar, but the taste wasn't good.

There was a huge hole is the ceiling of our bathroom in the shower. Felt uncomfortable bathing with it, so we shoved a towel in there. The complementary drinks at the bar downstairs were okay but the bartender were very rude and unwelcoming did not go back the second night.

Breakfast was great. Very standard for Embassy Suites, which is known for extensive breakfast options. Interior decor was great, also expected from an Embassy Suites hotel. Great location near shopping.