Moxy Springfield Downtown

We didn’t get breakfast because we did not realize that there was an opportunity to do that. Nobody explained how that process worked. We did ask about it at check-in and then she forgot to explain. We noticed that there was nothing in the room that identified it so we just didn’t order any and we went to a restaurant around the corner. Which was a little frustrating because I did pick this hotel with the idea that we could get breakfast in the morning. The second thing that was just a little frustrating was we came into a new hotel new room and the faucet to the shower continually fell off luckily you were able to push it back in to get the water to turn on, but it continually would fall off out of the wall, making a very loud clinking noise. I did tell the staff when I checked out, but they didn’t seem to really care. I have pictures of it and plan to leave a longer review on the website for the cost of the hotel and all the amenities that said it provided I was kind of a little unhappy with a few of the things that were listed. I also do not like the $15 additional parking fee. I feel like that should be absolutely listed on the website so that you know what you’re up against. It sure felt like the front desk person was slipping that in without getting an opportunity to say no. Again little frustration with this.

This is the first time I've stayed at this hotel. I drove into town for a concert. First thing I noticed when I entered the building was that it smelled good! When I checked in, the employee was very friendly and helpful. I made it to my room and oh my goodness it was so cute!! Compliments to the designer! It was clean, smelled good (no musty/dirty smell). There were hooks on the wall with hangers. I used the hooks to hang my coat and backpack. The bed was comfy with ample blankets. The bathroom was clean and tidy. AND best off all....plenty of towels which were normal sized and soft! Not the half sized ones that are scratchy and removes the top layer of skin. I definitely will use this hotel again. Rating is: A+++

I will not be returning to this property and doubt that I will try another Moxy branded hotel. The rooms are designed for "the hip crowd" apparently. There is no seating in the room other than the bed, there is no place to put clothing other than pegs on the wall, there is one little tray/desk built into the wall to put your belongings and that is it. You could hear EVERYTHING from the hallway and outside (from the 6th floor) resulting in poor sleep. The "front desk" is actually the bar and the staff could care less about customers. No greeting or instructions upon check-in, just here's your room card. Check out was worse. The only words uttered to me that morning was "do you want a receipt?" No inquiry on how the stay was, no good morning, no safe travels. When friends visited us, the only drink made correct at the bar was the glass of wine that was poured. Parking in the wide open parking lot was overpriced. As you walk in the back door, there is a scent machine spraying some kind of mist. I would not recommend this hotel for a comfortable stay.

Loved the setup of the beds in the room. Everything was clean. Had a great burger downstairs and amazing wait staff.

Clean roof. Very friendly staff. Loved the closet that you can get your own extra pillows, blankets, toiletries, etc.