Best Western Plus White Horse Hotel

We arrived in for a wedding at a different venue quite early and wanted to see if we could just leave our bags with reception. Instead of this, the front of house team found us a room that was already ready, and got us checked in well before we expected that we could do so. This gave us plenty of opportunity to freshen up before needing to turn around. Later, the front of house team were also able to book us a taxi. Unfortunately it was very delayed in arriving, meaning that we would be late to the wedding, but one of the staff had ordered a taxi that had turned up for them, and offered us to take it so we could get there sooner. The staff could not have been more welcoming and accommodating during our stay, and they are a credit to the Hotel. Thank you for making our stay as comfortable as you all possibly could!

Feel the wardrobe on the ground floor wasn’t suitable and cold

Since we stayed last year there has been a renovation of the reception areas. The carpet, furniture and atmosphere is very much improved. The pool areas could do with a revamp. There is a lot of black mould around the walls and it would be nice for the jacuzzi areas to be useable to residents within the stay. The family rooms are well equipped with a fantastic feel to the decor. The showers are brilliant power showers and the cleaning staff are just amazing! Overall, a lovely stay - a nice change to the breakfast being serviced to order. A very enjoyable stay and hope to visit again very soon.

Room clean and comfortable, pool area well maintained. Pleasant and friendly staff throughout. Restaurant very good, with good choice and service.

The room was great. And we we're met with friendly staff.We would definitely stay in the hotel again.The pool was great.