Iberostar Heritage Grand Mencey
180 US$
/nat
Gennemsnit for september
Priser på Iberostar Heritage Grand Mencey
Vælg datoer for at se priser og tilgængelighed
180 US$
/nat
Gennemsnit for september
Gennemsnitlige månedlige priser
På Iberostar Heritage Grand Mencey ligger prisen pr. nat i gennemsnit på 142 US$ i den billigste måned (juli) og 246 US$ i den dyreste måned (november), baseret på de seneste 12 måneder.
| Måned | Gennemsnitlig pris |
|---|---|
| januar | 245 US$ |
| februar | 208 US$ |
| marts | 204 US$ |
| april | 176 US$ |
| maj | 161 US$ |
| juni | 151 US$ |
| juli | 142 US$ |
| august | 148 US$ |
| september | 180 US$ |
| oktober | 194 US$ |
| november | 246 US$ |
| december | 204 US$ |
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sep. · 180 US$
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Dyrest: november (ca. 246 US$)
Billigst: juli (ca. 142 US$)
Om dette overnatningssted
Der tilbydes fuld spaservice, hvor du kan slappe af og nyde massage, kropsbehandlinger samt ansigtsbehandlinger. Hvis du leder efter rekreative muligheder, vil du kunne finde et motionscenter, en udendørs pool og en sauna. Andre faciliteter...
Faciliteter
Der tilbydes fuld spaservice, hvor du kan slappe af og nyde massage, kropsbehandlinger samt ansigtsbehandlinger. Hvis du leder efter rekreative muligheder, vil du kunne finde et motionscenter, en udendørs pool og en sauna. Andre faciliteter på dette hotel inkluderer gratis trådløs internetadgang, concierge-tjenester og bryllupsfaciliteter.
Forretningsfaciliteter
Gæsterne har blandt andet adgang til gratis internetforbindelse via kabel, et forretningscenter og hurtig indtjekning. Dette hotel tilbyder arrangementfaciliteter, såsom et konferencecenter og 9 mødelokaler. Begrænset parkering er til rådighed på stedet.
Spisning
Spis dig mæt i internationale retter på Los Menceyes, som er en af dette hotels 4 restauranter, eller bliv på værelset, og nyd godt af roomservice (i et begrænset antal timer).Tag forbi baren ved poolen samt de 2 barer/lounger, hvor du kan slappe af med en forfriskende drink. Morgenmadsbuffet tilbydes mod gebyr dagligt fra kl. 07.00 til kl. 10.30.
Værelser
Føl dig hjemme i et af de 261 værelser med individuelt design, der desuden har minibar og plasma-tv. Med gratis Wi-Fi kan du altid komme på nettet, og satellitkanaler sørger for underholdningen. Værelset har et privat badeværelse med badekar eller bruser samt gratis toiletartikler og hårtørrer. Faciliteter inkluderer telefoner samt pengeskabe og skriveborde.
Lokation
Fra Iberostar Heritage Grand Mencey i Santa Cruz de Tenerife er der kun få skridt til Rambla de Santa Cruz og Garcia Sanabria Park. Dette hotel med luksusfaciliteter ligger 14,1 km fra Teresitas Strand og 1,1 km fra Nuestra Señora del Pilar-sognet.
I nærheden
Rambla de Santa Cruz(0.1 mil)
Garcia Sanabria Park(0.1 mil)
Nuestra Señora del Pilar-sognet(0.4 mil)
Almeyda-militærmuseet(0.4 mil)
Det regionale militærmuseum for Canarias(0.4 mil)
Det kommunale kunstmuseum(0.5 mil)
Museo de Belle Artes(0.6 mil)
San Francisco de Asís-sognet(0.6 mil)
Plaza de España(0.7 mil)
La Recova-kunstcentret(0.7 mil)
Guimerá-teatret(0.7 mil)
Nuestra Señora de la Concepción-kirken(0.9 mil)
Tenerife Kunstgalleri(0.9 mil)
Mercado de Nuestra Señora de África(0.9 mil)
Plaza Iglesia(0.9 mil)
Santa Cruz de Tenerife (TFN-Tenerife Nord)(8.6 mil)
Tenerife (TFS-Tenerife South)(39.5 mil)
Parkering
Restaurant
Swimmingpool
Forretningscenter
Roomservice
Turistservice
Lokation
Dr. José Naveiras, 38, Santa Cruz de Tenerife, De Kanariske Øer, Spanien
Rambla de Santa Cruz (0.1 mil)
Garcia Sanabria Park (0.1 mil)
Nuestra Señora del Pilar-sognet (0.4 mil)
Almeyda-militærmuseet (0.4 mil)
Det regionale militærmuseum for Canarias (0.4 mil)
Det kommunale kunstmuseum (0.5 mil)
Værelsesmuligheder
5
Familieværelse (2 Adults & 1 Child)
Værelsesoplysninger
1 Ekstra Stor Dobbeltseng
2 Enkeltsenge
Sover 2
484 ft²
AltanKlimaanlægWi-Fi (Gratis)Privat badeværelse
6
Suite
Værelsesoplysninger
1 Stor Dobbeltseng
Sover 3
549 ft²
KlimaanlægWi-Fi (Gratis)Rulbare eller ekstra senge (Gratis)
5
Familieværelse
Værelsesoplysninger
1 Ekstra Stor Dobbeltseng
2 Enkeltsenge
Sover 2
484 ft²
AltanKlimaanlægWi-Fi (Gratis)Rulbare eller ekstra senge (Gratis)
6
Dobbeltværelse
Værelsesoplysninger
1 Ekstra Stor Dobbeltseng
2 Enkeltsenge
Sover 2
334 ft²
AltanKlimaanlægWi-Fi (Gratis)Rulbare eller ekstra senge (Gratis)
5
Junior-suite
Værelsesoplysninger
1 Ekstra Stor Dobbeltseng
2 Enkeltsenge
Sover 3
484 ft²
KlimaanlægWi-Fi (Gratis)Rulbare eller ekstra senge (Gratis)Indendørs privat spabadPrivat spabad
6
Dobbeltværelse til 1 person
Værelsesoplysninger
1 Ekstra Stor Dobbeltseng
2 Enkeltsenge
334 ft²
AltanKlimaanlægWi-Fi (Gratis)Rulbare eller ekstra senge (Gratis)
5
Superior-dobbeltværelse
Værelsesoplysninger
1 Ekstra Stor Dobbeltseng
2 Enkeltsenge
Sover 2
312 ft²
KlimaanlægWi-Fi (Gratis)Rulbare eller ekstra senge (Gratis)
6
Dobbeltværelse - udsigt til have (single use)
Værelsesoplysninger
1 Ekstra Stor Dobbeltseng
2 Enkeltsenge
388 ft²
AltanKlimaanlægWi-Fi (Gratis)Rulbare eller ekstra senge (Gratis)
5
Dobbeltværelse (with Garden)
Værelsesoplysninger
1 Ekstra Stor Dobbeltseng
2 Enkeltsenge
Sover 2
334 ft²
AltanKlimaanlægWi-Fi (Gratis)Rulbare eller ekstra senge (Gratis)
Gæsteanmeldelser af Iberostar Heritage Grand Mencey
8.9
Fantastisk
Baseret på 1.818 verificerede anmeldelser
Hvem overnatter her?
Business
16%
Par
52%
Familie
19%
Gruppe
7%
Solorejsende
4%
Hvad siger gæsterne
AI-genereret oversigt baseret på de seneste gæsteanmeldelser
Iberostar Heritage Grand Mencey imponerer mange gæster med sin elegante, historiske bygning, frodige haver og pool, den centrale, men rolige beliggenhed ved parken, venligt personale og en ofte rost morgenmad. Andre gæster påpeger dog aspekter, der ikke helt lever op til ægte femstjernede standarder.
Læs mereVar dette nyttigt?
Hvad siger gæsterne
Iberostar Heritage Grand Mencey imponerer mange gæster med sin elegante, historiske bygning, frodige haver og pool, den centrale, men rolige beliggenhed ved parken, venligt personale og en ofte rost morgenmad. Andre gæster påpeger dog aspekter, der ikke helt lever op til ægte femstjernede standarder.
Værelserne beskrives ofte som rummelige og komfortable med udsigt over haven eller poolen, men der er gentagne kommentarer om forældet indretning, lejlighedsvise problemer med aircondition, støj om natten, hårde eller bløde madrasser, svagt lys og begrænsede faciliteter på værelset såsom kedler eller tilstrækkelige stikkontakter. Faciliteterne føles som et resort i byen, men adgang til spa og parkering koster normalt ekstra, og madoplevelsen udover morgenmaden kan være ujævn med langsom service og gebyrer for almindeligt vand. Forvent et smukt, by-oase ophold med gode bekvemmeligheder og enkelte huller i service eller værdi.
Var dette nyttigt?
AI-genereret oversigt baseret på de seneste gæsteanmeldelser
Faciliteter
Gæsterne sætter pris på den store udendørs pool, det veludstyrede fitnesscenter og spa samt de behagelige haver og flere bar-/restaurantområder. Bemærk, at adgang til spa og parkering typisk er betalt, og padelbanerne er blevet fremhævet som værende i renoveringsbehov.
Relaterede gæsteanmeldelser
10
S.
31. jan. 2026
·
Overnattede 3 nætter
Room was perfect. Hotel facilities are excellent.
Room was perfect. Hotel facilities are excellent.
10
cornelia
11. jan. 2026
·
Overnattede 3 nætter
Well appointed, lots of food choices around, reasonable breakfast, very helpful staff, spa and sauna on premises.
Well appointed, lots of food choices around, reasonable breakfast, very helpful staff, spa and sauna on premises.
10
David
11. feb. 2026
·
Overnattede 5 nætter
A beautiful hotel with ample facilities. Nice pool. Excellent breakfast. Nicely situated.
A beautiful hotel with ample facilities. Nice pool. Excellent breakfast. Nicely situated.
10
PETER
25. jul. 2024
·
Overnattede 1 nat
We always use the Mencey hotel when we stay in Santa Cruz. The pool is absolutely fantastic as I swim 2 km a day. Staff are friendly and excellent.
We always use the Mencey hotel when we stay in Santa Cruz. The pool is absolutely fantastic as I swim 2 km a day. Staff are friendly and excellent.
10
Tejal
20. jul. 2023
·
Overnattede 3 nætter
Really nice property with amazing amenities, restaurants, and common spaces. Staff is great, and so is the gym and spa. I think the rooms are probably due for a bit of renovation/furniture upgrade, but they are clean and comfortable
Really nice property with amazing amenities, restaurants, and common spaces. Staff is great, and so is the gym and spa. I think the rooms are probably due for a bit of renovation/furniture upgrade, but they are clean and comfortable
10
Nils
23. sep. 2025
·
Overnattede 3 nætter
Tolles Mittagessen, Personal durchwachsen und Abendessen immer mit der gleichen Karte. Das ist bei längeren Aufenthalten dann schwierig. Variieren kann dieses nur immer die Tagesempfehlung. Teils super unmotiviertes Personal. Beim Lunch hingegen auf der Terrasse neben dem Pool sehr gute Speisenauswahl. Toller Poolservice durch Carlos. Gute Auswahl beim Frühstück mit frischen Eierspeisen und super Säften (frisch gepresst und große Obstauswahl. Spa gegen Aufpreis möglich, sehr schöne großzügige und grüne Hotelanlage und ein gutes Gym. Parken gegen Aufpreis 12,-€ pro Tag im Parkhaus möglich. Super bequeme Betten und ein schönes Zimmer zum Innenhof (Poolsicht). Negativ zu erwähnen ist der Kaffee. Hier kann man nur den Filterkaffee trinken. Alles andere ungenießbar.
Tolles Mittagessen, Personal durchwachsen und Abendessen immer mit der gleichen Karte. Das ist bei längeren Aufenthalten dann schwierig. Variieren kann dieses nur immer die Tagesempfehlung. Teils super unmotiviertes Personal. Beim Lunch hingegen auf der Terrasse neben dem Pool sehr gute Speisenauswahl. Toller Poolservice durch Carlos. Gute Auswahl beim Frühstück mit frischen Eierspeisen und super Säften (frisch gepresst und große Obstauswahl. Spa gegen Aufpreis möglich, sehr schöne großzügige und grüne Hotelanlage und ein gutes Gym. Parken gegen Aufpreis 12,-€ pro Tag im Parkhaus möglich. Super bequeme Betten und ein schönes Zimmer zum Innenhof (Poolsicht). Negativ zu erwähnen ist der Kaffee. Hier kann man nur den Filterkaffee trinken. Alles andere ungenießbar.
8
ALFONSO
7. okt. 2024
·
Overnattede 3 nætter
Fantastic F&B offering Fantastic gym & pool areas Large rooms But ... Padel courts need renovation!!
Fantastic F&B offering Fantastic gym & pool areas Large rooms But ... Padel courts need renovation!!
8
Sarajane
21. nov. 2023
·
Overnattede 3 nætter
A warm welcome after a 40 min drive from the airport. Room was a junior suite which was clean, spacious and look over a beautiful garden. Mini bar fully stocked and robe, slippers and creams were a delightful addition. Coffee machine in our room but the pods were not re stocked so was only able to use it our first night. We stayed 3 nights. Breakfast was full of healthy hearty selection and all delicious. Freshly squeezed orange juice hit the spot. Our evening meal was equally as nice with a good choice of menu. The bar area was our favourite. We originally had plans to go out, but feeling comfortable in such a pretty setting, served by the most friendly waiters, there was no need to venture out. The pool and pool bar area was tranquil and we enjoyed the peace and warm swim. Fully equipped gym looking out to the mountains made my morning run more enjoyable. The only gripe was we booked due to being a spa hotel, there is a spa but at additional cost. I didn’t recall reading this, so it came at a surprise. To be honest, we didn’t need the additional activity as we found relaxing and enjoying our peaceful surroundings in the late winter sun, was exactly what we required. We will most definitely return.
A warm welcome after a 40 min drive from the airport. Room was a junior suite which was clean, spacious and look over a beautiful garden. Mini bar fully stocked and robe, slippers and creams were a delightful addition. Coffee machine in our room but the pods were not re stocked so was only able to use it our first night. We stayed 3 nights. Breakfast was full of healthy hearty selection and all delicious. Freshly squeezed orange juice hit the spot. Our evening meal was equally as nice with a good choice of menu. The bar area was our favourite. We originally had plans to go out, but feeling comfortable in such a pretty setting, served by the most friendly waiters, there was no need to venture out. The pool and pool bar area was tranquil and we enjoyed the peace and warm swim. Fully equipped gym looking out to the mountains made my morning run more enjoyable. The only gripe was we booked due to being a spa hotel, there is a spa but at additional cost. I didn’t recall reading this, so it came at a surprise. To be honest, we didn’t need the additional activity as we found relaxing and enjoying our peaceful surroundings in the late winter sun, was exactly what we required. We will most definitely return.
10
Helle
15. jul. 2025
·
Overnattede 5 nætter
Vi hadde 5 fantastiske dager i Santa Cruz og nøt hvert sekund på hotellet. Veldige hyggelig og imøtekomme personale og fine fasiliteter.
Vi hadde 5 fantastiske dager i Santa Cruz og nøt hvert sekund på hotellet. Veldige hyggelig og imøtekomme personale og fine fasiliteter.
10
Blake
7. jun. 2024
·
Overnattede 6 nætter
The hotel and its grounds are beautiful, and the location in Santa Cruz is perfect. My wife and I stayed here for our honeymoon and I can’t say enough good things about our experience; the staff made us feel welcome and provided excellent and friendly service. The pool, spa, and workout facilities were beautiful and the view of the hills of Tenerife were stunning. We will recommend this hotel to our friends and family and are looking forward to coming back here again in the future!
The hotel and its grounds are beautiful, and the location in Santa Cruz is perfect. My wife and I stayed here for our honeymoon and I can’t say enough good things about our experience; the staff made us feel welcome and provided excellent and friendly service. The pool, spa, and workout facilities were beautiful and the view of the hills of Tenerife were stunning. We will recommend this hotel to our friends and family and are looking forward to coming back here again in the future!
Var dette nyttigt?
AI-genereret oversigt baseret på de seneste gæsteanmeldelser
Rengøring
De fleste anmeldelser roser meget rene værelser og velholdte fællesarealer. Nogle få rapporterer mangler såsom muggen lugt, inkonsekvent udskiftning af håndklæder eller tømning af skraldespande samt lejlighedsvis manglede rengøring.
Relaterede gæsteanmeldelser
10
Robert
2. aug. 2025
·
Overnattede 6 nætter
Ik kijk terug op 6 fantastische dagen. Wat een heerlijk hotel! Kamers waren brandschoon en ruim: strak opgemaakt goed bed, schone vloer, frisse handdoeken, glanzende badkamer. Ook gangen, liften en lobby goed onderhouden. Personeel is zeer vriendelijk, rustig en meedenkend. In restaurant en bar wordt goed opgelet, service met een glimlach. Bij de bar ruime keuze aan cocktails. Het zwembad is schoon en ruim. Bediening tot aan je ligbed, vaak met een praatje erbij. Een vaste badmeester houdt toezicht en is benaderbaar, wat een veilig gevoel geeft, zeker voor ouders met kinderen. Eten is gevarieerd, goed op temperatuur en wordt steeds aangevuld. De Ibero-app werkt prettig: bestellingen gaan via de app, je hoeft niet steeds je portemonnee te pakken en je rekent alles in één keer af bij vertrek. Het centrum ligt op 10 tot 15 minuten lopen, of is bereikbaar met de bus. Halte dichtbij. Buslijn 10 rijdt vanaf vliegveld Tenerife Zuid naar het busstation van Santa Cruz (ca. 50 min, €5-€6). Playa de Las Teresitas is bereikbaar met bus 910, elke 10 minuten, rit van ca. 15 min (€1-€2). Mooi strand met palmbomen en uitzicht op de bergen. Het kan druk zijn, maar blijft een fijne plek om te liggen of te zwemmen. Hotel voor jong en oud. Ik heb genoten.
Ik kijk terug op 6 fantastische dagen. Wat een heerlijk hotel! Kamers waren brandschoon en ruim: strak opgemaakt goed bed, schone vloer, frisse handdoeken, glanzende badkamer. Ook gangen, liften en lobby goed onderhouden. Personeel is zeer vriendelijk, rustig en meedenkend. In restaurant en bar wordt goed opgelet, service met een glimlach. Bij de bar ruime keuze aan cocktails. Het zwembad is schoon en ruim. Bediening tot aan je ligbed, vaak met een praatje erbij. Een vaste badmeester houdt toezicht en is benaderbaar, wat een veilig gevoel geeft, zeker voor ouders met kinderen. Eten is gevarieerd, goed op temperatuur en wordt steeds aangevuld. De Ibero-app werkt prettig: bestellingen gaan via de app, je hoeft niet steeds je portemonnee te pakken en je rekent alles in één keer af bij vertrek. Het centrum ligt op 10 tot 15 minuten lopen, of is bereikbaar met de bus. Halte dichtbij. Buslijn 10 rijdt vanaf vliegveld Tenerife Zuid naar het busstation van Santa Cruz (ca. 50 min, €5-€6). Playa de Las Teresitas is bereikbaar met bus 910, elke 10 minuten, rit van ca. 15 min (€1-€2). Mooi strand met palmbomen en uitzicht op de bergen. Het kan druk zijn, maar blijft een fijne plek om te liggen of te zwemmen. Hotel voor jong en oud. Ik heb genoten.
10
Richard
2. apr. 2023
·
Overnattede 7 nætter
Room very clean, garden side quiet and peaceful. Staff excellent and always helpful. Breakfast lovely and amenities such as gym and pool equally good. An excellent hotel - one of the best we have ever stayed in. Thoroughly recommend.
Room very clean, garden side quiet and peaceful. Staff excellent and always helpful. Breakfast lovely and amenities such as gym and pool equally good. An excellent hotel - one of the best we have ever stayed in. Thoroughly recommend.
8
CLIFFORD
17. nov. 2025
·
Overnattede 1 nat
Room and entire facility was spotless. Staff very helpful.
Room and entire facility was spotless. Staff very helpful.
8
Moritz
23. dec. 2024
·
Overnattede 3 nætter
Sehr schöne zentralgelegene Anlage in der Innenstadt. Alle Mitarbeiter waren sehr freundlich. Das Zimmer war leider schon etwas abgewohnt.
Sehr schöne zentralgelegene Anlage in der Innenstadt. Alle Mitarbeiter waren sehr freundlich. Das Zimmer war leider schon etwas abgewohnt.
10
Gamal
23. feb. 2026
·
Overnattede 4 nætter
The room was very clean and spacious with a nice balcony.
The room was very clean and spacious with a nice balcony.
8
Sabrina
26. jul. 2024
·
Overnattede 8 nætter
Bel hôtel avec une piscine qui manque d’activités pour les enfants ou de musique. Le restaurant demi-pension est très bon mais pas de buffet et choix à la carte. Les boissons sont payantes et l’eau également. La chambre est correcte mais le nettoyage et rudimentaire. Les serviettes ne sont pas régulièrement changées, même lorsqu’elles se trouvent sur le sol. Les capsules de café ne sont pas systématiquement renflouées non plus. En ce qui concerne le personnel, très gentil et serviable. Au niveau de la langue, l’anglais n’est pas maîtrisé par tous et pas de français. Possibilité de se garer aux alentours assez limitée et parking assez coûteux (10€ la journée si vous prenez plusieurs jours, 12€ la journée si vous en prenez qu’un jour) Sinon, dans l’ensemble, bon séjour dans un très bel hôtel à 15 min à pied des rues commerçantes.
Bel hôtel avec une piscine qui manque d’activités pour les enfants ou de musique. Le restaurant demi-pension est très bon mais pas de buffet et choix à la carte. Les boissons sont payantes et l’eau également. La chambre est correcte mais le nettoyage et rudimentaire. Les serviettes ne sont pas régulièrement changées, même lorsqu’elles se trouvent sur le sol. Les capsules de café ne sont pas systématiquement renflouées non plus. En ce qui concerne le personnel, très gentil et serviable. Au niveau de la langue, l’anglais n’est pas maîtrisé par tous et pas de français. Possibilité de se garer aux alentours assez limitée et parking assez coûteux (10€ la journée si vous prenez plusieurs jours, 12€ la journée si vous en prenez qu’un jour) Sinon, dans l’ensemble, bon séjour dans un très bel hôtel à 15 min à pied des rues commerçantes.
10
Okan
19. maj 2025
·
Overnattede 3 nætter
Oldukça temiz bir ortam, personel güleryüzlü ve yardımsever
Oldukça temiz bir ortam, personel güleryüzlü ve yardımsever
6
Ivan
6. aug. 2025
·
Overnattede 3 nætter
Gorgeous hotel, great swimming pool, beautiful grounds/garden, and turtles by the restaurant! Next to the beautiful park! This wasn’t our first time at this hotel, and we were so looking forward to another treat. Unfortunately, the room smelled strongly of sewage, and the air conditioning barely worked—while being extremely noisy. We complained at reception, and someone was sent to spray the room with air freshener, resulting in a horrible combination of sewage and sweet scents. After further complaints, our room was finally changed the next day. The food in the restaurant was plentiful but didn’t look fresh—ham and bacon had a strange color. I thought that was one off but next two days it looked the same. Croque madame was inedible, eggs with pieces of egg shell, undercooked omelette. I am not fussy eater but sorry my family could not eat it. The staff were not friendly at all, especially around the swimming pool, where they were very rude. No single smile, barely responded with some sound when thanked them in Spanish… Iberostar, please consider that some guests spend a year or longer waiting for their dream holidays and choose your hotel at a significant cost (200 eur per night). Please treat your visitors with care!
Gorgeous hotel, great swimming pool, beautiful grounds/garden, and turtles by the restaurant! Next to the beautiful park! This wasn’t our first time at this hotel, and we were so looking forward to another treat. Unfortunately, the room smelled strongly of sewage, and the air conditioning barely worked—while being extremely noisy. We complained at reception, and someone was sent to spray the room with air freshener, resulting in a horrible combination of sewage and sweet scents. After further complaints, our room was finally changed the next day. The food in the restaurant was plentiful but didn’t look fresh—ham and bacon had a strange color. I thought that was one off but next two days it looked the same. Croque madame was inedible, eggs with pieces of egg shell, undercooked omelette. I am not fussy eater but sorry my family could not eat it. The staff were not friendly at all, especially around the swimming pool, where they were very rude. No single smile, barely responded with some sound when thanked them in Spanish… Iberostar, please consider that some guests spend a year or longer waiting for their dream holidays and choose your hotel at a significant cost (200 eur per night). Please treat your visitors with care!
6
Jean-Luc
25. apr. 2022
·
Overnattede 3 nætter
Emplacement exceptionnel, juste en sortant de l'hôtel, l'accès aux rues piétonnes et à tous les magasins est presque immédiat. Le petit-déjeuner est impeccable, autant par sa qualité que par son service. Le personnel de l'hôtel est extrêmement sympathique et serviable quand il est sollicité, mais ils n'ont pas l'air de savoir en quoi consiste leur travail respectif. Étant moi-même dans le tourisme de luxe je pense que le problème de cet établissement est le management. Le personnel de réception ne connaît pas les chambres et leurs tailles. De par sa politique d'admission on a l'impression que le Spa ne fait pas partie de l'hôtel, par 16-18⁰C on voit des familles autour de la piscine extérieure parce que les enfants ne sont pas les bienvenus dans le Spa, ce qui est triste c'est que le Spa est vide, payant ou pas. Le menu carte "room-service" est restreint et de faible qualité, le plat de "jamon iberico" à 25€ frôle le vol, un nombre infime de copeaux de jamon rances de 2 cms. Pour notre séjour de 3 nuits, à part le lit de fait chaque jour, le sol n'a pas été aspiré ou balayé une seule fois et aucune poubelle n'a été vidé. Les couloirs de moquette du 4ème étage sont sales et des morceaux de verres cassés se trouvaient devant la porte de notre chambre, le mini-bar n'a pas été ravitaillé ou vérifié, il a fallu appeler 2 fois pour leur demander de venir le ravitailler le dernier soir. Bref, tout le monde est très sympa mais personne ne connait son boulot, la faute à la direction.
Emplacement exceptionnel, juste en sortant de l'hôtel, l'accès aux rues piétonnes et à tous les magasins est presque immédiat. Le petit-déjeuner est impeccable, autant par sa qualité que par son service. Le personnel de l'hôtel est extrêmement sympathique et serviable quand il est sollicité, mais ils n'ont pas l'air de savoir en quoi consiste leur travail respectif. Étant moi-même dans le tourisme de luxe je pense que le problème de cet établissement est le management. Le personnel de réception ne connaît pas les chambres et leurs tailles. De par sa politique d'admission on a l'impression que le Spa ne fait pas partie de l'hôtel, par 16-18⁰C on voit des familles autour de la piscine extérieure parce que les enfants ne sont pas les bienvenus dans le Spa, ce qui est triste c'est que le Spa est vide, payant ou pas. Le menu carte "room-service" est restreint et de faible qualité, le plat de "jamon iberico" à 25€ frôle le vol, un nombre infime de copeaux de jamon rances de 2 cms. Pour notre séjour de 3 nuits, à part le lit de fait chaque jour, le sol n'a pas été aspiré ou balayé une seule fois et aucune poubelle n'a été vidé. Les couloirs de moquette du 4ème étage sont sales et des morceaux de verres cassés se trouvaient devant la porte de notre chambre, le mini-bar n'a pas été ravitaillé ou vérifié, il a fallu appeler 2 fois pour leur demander de venir le ravitailler le dernier soir. Bref, tout le monde est très sympa mais personne ne connait son boulot, la faute à la direction.
10
Peter
31. maj 2023
·
Overnattede 2 nætter
Staying at the Grand Mencey was an incredible experience. The hotel is beautiful. The staff are fantastic. Everything is spotless. The breakfast included with our room was delicious. We actually changed our vacation plans to come back to this hotel for three more nights we liked it so much and I hope we come back again soon.
Staying at the Grand Mencey was an incredible experience. The hotel is beautiful. The staff are fantastic. Everything is spotless. The breakfast included with our room was delicious. We actually changed our vacation plans to come back to this hotel for three more nights we liked it so much and I hope we come back again soon.
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Værelser
Værelserne er ofte rummelige og komfortable med udsigt over haven eller poolen og balkoner, men der er gentagne kommentarer om forældet indretning, lejlighedsvise problemer med aircondition, støj om natten, hårde eller bløde madrasser, svagt lys, begrænsede stikkontakter og mangel på te-/kogeudstyr på værelset.
Relaterede gæsteanmeldelser
10
Alex
25. jan. 2026
·
Overnattede 9 nætter
This hotel gets pretty much everything right: comfy large bed, large bathroom, an air conditioner that is both quiet and effective, friendly staff, especially housekeeping. Parking is relatively expensive, but there is an area behind the hotel where you can usually park free of charge. As well as a restaurant, there is a nice outdoor informal cafe that also serves food. Highly recommended.
This hotel gets pretty much everything right: comfy large bed, large bathroom, an air conditioner that is both quiet and effective, friendly staff, especially housekeeping. Parking is relatively expensive, but there is an area behind the hotel where you can usually park free of charge. As well as a restaurant, there is a nice outdoor informal cafe that also serves food. Highly recommended.
8
James
19. jun. 2025
·
Overnattede 2 nætter
Since the doors to the bathroom are glass and don’t close the lights in the bathroom should have dimmers so going to the toilet at night does not disturb the others sleeping. The shower temperature was hard to control , getting slowly too hot or slowly too cold. The mattress was too firm For me. Staff was very friendly and accommodating. The room service and restaurant food was great and the staff accommodated gluten free very well. Overall great experience!
Since the doors to the bathroom are glass and don’t close the lights in the bathroom should have dimmers so going to the toilet at night does not disturb the others sleeping. The shower temperature was hard to control , getting slowly too hot or slowly too cold. The mattress was too firm For me. Staff was very friendly and accommodating. The room service and restaurant food was great and the staff accommodated gluten free very well. Overall great experience!
6
Daniel
24. feb. 2026
·
Overnattede 7 nætter
Mattresses were in bad shape and we were told they could not be changed (even though there is a room of spare mattresses) and there were no other rooms free. We had to upgrade to a suite to get better mattresses. The suite was nice and the mattresses slightly better but still had dips. We both needed a massage after the stay.
Mattresses were in bad shape and we were told they could not be changed (even though there is a room of spare mattresses) and there were no other rooms free. We had to upgrade to a suite to get better mattresses. The suite was nice and the mattresses slightly better but still had dips. We both needed a massage after the stay.
2
Angela
22. sep. 2025
·
Overnattede 14 nætter
This was booked as a five star hotel, it was a five star hotel with 3 star rooms, amenities and guest care. Had much better service at Premier inn at a third of the cost. Budget hotel with premium prices. Check in staff were unhelpful. When we went into our room there was an awful smell from the fridge, the air con was not working the room had poor light so put on the standard lamp that didn’t work either. Went down to the desk to speak with them and explained the problems and said perhaps we were doing something wrong. There was no instruction for anything. I was told by Rosa that I was British and she thought it was typical of us to complain about nothing because I was English. She made me feel very uncomfortable and it turned out the fridge was broken and needed to be replaced, the lamp was broken and was replaced and the air con was not working so someone had to go into the loft to fix it. Not at any time was there an apology or anyvsupport. They would take out dirty towels and not replace them, we do not drink coffee so they took out the machine and provided a kettle but to get t bags or milk was like pulling teeth. In the end we just bought them from the local shop. We just as well gone self catering because that was what we were doing. Thank goodness for the local spar. Noisy emptying recycling banks at 10.30pm lots of traffic noise. Verandas had no privacy. No way is this a 5 star hotel. At a stretch it is a budget hotel with pretty interior.
This was booked as a five star hotel, it was a five star hotel with 3 star rooms, amenities and guest care. Had much better service at Premier inn at a third of the cost. Budget hotel with premium prices. Check in staff were unhelpful. When we went into our room there was an awful smell from the fridge, the air con was not working the room had poor light so put on the standard lamp that didn’t work either. Went down to the desk to speak with them and explained the problems and said perhaps we were doing something wrong. There was no instruction for anything. I was told by Rosa that I was British and she thought it was typical of us to complain about nothing because I was English. She made me feel very uncomfortable and it turned out the fridge was broken and needed to be replaced, the lamp was broken and was replaced and the air con was not working so someone had to go into the loft to fix it. Not at any time was there an apology or anyvsupport. They would take out dirty towels and not replace them, we do not drink coffee so they took out the machine and provided a kettle but to get t bags or milk was like pulling teeth. In the end we just bought them from the local shop. We just as well gone self catering because that was what we were doing. Thank goodness for the local spar. Noisy emptying recycling banks at 10.30pm lots of traffic noise. Verandas had no privacy. No way is this a 5 star hotel. At a stretch it is a budget hotel with pretty interior.
10
Gamal
23. feb. 2026
·
Overnattede 4 nætter
The room was very clean and spacious with a nice balcony.
The room was very clean and spacious with a nice balcony.
8
Irene
21. mar. 2025
·
Overnattede 3 nætter
Das Hotel ist ein grosses, ehrwürdiges Gebäude mit Balkonen auf den schönen Garten und Pool. Schwimmen im Spa kostet für 1.5 Std. zusätzlich 20 Euros. Das Frühstück ist empfehlenswert. Die Einrichtung des Zimmers ist nicht sehr modern. Die Holzläden kann man nicht ganz öffnen, deshalb ist es im Zimmer etwas dunkel. Die Beleuchtung ist knapp. Das Hotel ist nah bei einem Park etwas oberhalb von der Einkaufsstrasse und mit Bushaltestelle. Das Auto parkt man am besten in der Tiefgarage für 12 Euros pro Tag, Parkplätze findet man ausserhalb keine. Es gab keinen Willkommensdrink oder Früchte im Zimmer wie in andern 5* Hotels. Für 2-3 Nächte ok, aber ich bevorzuge ein 4*Iberostarhotel in Strandnähe.
Das Hotel ist ein grosses, ehrwürdiges Gebäude mit Balkonen auf den schönen Garten und Pool. Schwimmen im Spa kostet für 1.5 Std. zusätzlich 20 Euros. Das Frühstück ist empfehlenswert. Die Einrichtung des Zimmers ist nicht sehr modern. Die Holzläden kann man nicht ganz öffnen, deshalb ist es im Zimmer etwas dunkel. Die Beleuchtung ist knapp. Das Hotel ist nah bei einem Park etwas oberhalb von der Einkaufsstrasse und mit Bushaltestelle. Das Auto parkt man am besten in der Tiefgarage für 12 Euros pro Tag, Parkplätze findet man ausserhalb keine. Es gab keinen Willkommensdrink oder Früchte im Zimmer wie in andern 5* Hotels. Für 2-3 Nächte ok, aber ich bevorzuge ein 4*Iberostarhotel in Strandnähe.
6
Antonio
14. mar. 2025
·
Overnattede 4 nætter
La habitación empieza a estar desfasada. Poco en bufes no hay cargadores de USB, realmente tuve que desconectar nevera para poder conectar el portátil. Para un hotel de 5 estrellas no había ni cepillo de dientes, maquinilla de afeitar, tuve que pedirlo dos veces para que finalmente me llegará. Habitación poco luminosa.
La habitación empieza a estar desfasada. Poco en bufes no hay cargadores de USB, realmente tuve que desconectar nevera para poder conectar el portátil. Para un hotel de 5 estrellas no había ni cepillo de dientes, maquinilla de afeitar, tuve que pedirlo dos veces para que finalmente me llegará. Habitación poco luminosa.
8
Alison
12. mar. 2023
·
Overnattede 2 nætter
Centrally located property, well maintained. Our junior suite was located near a restaurant so we were kept up by noises until they closed. The breakfast buffet had many options but I didn’t feel it was as sanitary as you would expect for 5 star
Centrally located property, well maintained. Our junior suite was located near a restaurant so we were kept up by noises until they closed. The breakfast buffet had many options but I didn’t feel it was as sanitary as you would expect for 5 star
8
Finn
17. dec. 2025
·
Overnattede 3 nætter
No parasolls at the balcony. We expect a welcomst drink on a 5 star hotel. No possibility for making tea in the room. Wood on balcony needs painting. Otherwise super hotel, lovely staff and great location.
No parasolls at the balcony. We expect a welcomst drink on a 5 star hotel. No possibility for making tea in the room. Wood on balcony needs painting. Otherwise super hotel, lovely staff and great location.
6
Ivan
6. aug. 2025
·
Overnattede 3 nætter
Gorgeous hotel, great swimming pool, beautiful grounds/garden, and turtles by the restaurant! Next to the beautiful park! This wasn’t our first time at this hotel, and we were so looking forward to another treat. Unfortunately, the room smelled strongly of sewage, and the air conditioning barely worked—while being extremely noisy. We complained at reception, and someone was sent to spray the room with air freshener, resulting in a horrible combination of sewage and sweet scents. After further complaints, our room was finally changed the next day. The food in the restaurant was plentiful but didn’t look fresh—ham and bacon had a strange color. I thought that was one off but next two days it looked the same. Croque madame was inedible, eggs with pieces of egg shell, undercooked omelette. I am not fussy eater but sorry my family could not eat it. The staff were not friendly at all, especially around the swimming pool, where they were very rude. No single smile, barely responded with some sound when thanked them in Spanish… Iberostar, please consider that some guests spend a year or longer waiting for their dream holidays and choose your hotel at a significant cost (200 eur per night). Please treat your visitors with care!
Gorgeous hotel, great swimming pool, beautiful grounds/garden, and turtles by the restaurant! Next to the beautiful park! This wasn’t our first time at this hotel, and we were so looking forward to another treat. Unfortunately, the room smelled strongly of sewage, and the air conditioning barely worked—while being extremely noisy. We complained at reception, and someone was sent to spray the room with air freshener, resulting in a horrible combination of sewage and sweet scents. After further complaints, our room was finally changed the next day. The food in the restaurant was plentiful but didn’t look fresh—ham and bacon had a strange color. I thought that was one off but next two days it looked the same. Croque madame was inedible, eggs with pieces of egg shell, undercooked omelette. I am not fussy eater but sorry my family could not eat it. The staff were not friendly at all, especially around the swimming pool, where they were very rude. No single smile, barely responded with some sound when thanked them in Spanish… Iberostar, please consider that some guests spend a year or longer waiting for their dream holidays and choose your hotel at a significant cost (200 eur per night). Please treat your visitors with care!
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Service
Personalet beskrives bredt som venligt, opmærksomt og professionelt. Flere anmeldelser nævner dog langsom eller mangelfuld check-in, ujævn restaurantservice, oversete VIP-fordele eller mersalg samt lejlighedsvis uhøflighed.
Relaterede gæsteanmeldelser
10
Pratik
15. okt. 2025
·
Overnattede 5 nætter
Amazing service
Amazing service
8
Amanda
19. jun. 2025
·
Overnattede 1 nat
Todo estaba bien excepto las recepcionistas flojas, al llegar a las 14.30h la habitación no estaba, sin problemas, pero nos dijeron que íbamos a recibir un mensaje cuando estaba, tomamos algo en el bar y a las 15.30h todavía nada y fuimos a recepción con otra chica. La habitación estaba preparada. Preguntamos por los extras de Expedia VIP/silver y nos iban a llamar a la habitación para informarnos. No recibimos ninguna llamada. Tampoco nos informaron sobre la media pension, pensamos que la cena era tipo buffet.
Todo estaba bien excepto las recepcionistas flojas, al llegar a las 14.30h la habitación no estaba, sin problemas, pero nos dijeron que íbamos a recibir un mensaje cuando estaba, tomamos algo en el bar y a las 15.30h todavía nada y fuimos a recepción con otra chica. La habitación estaba preparada. Preguntamos por los extras de Expedia VIP/silver y nos iban a llamar a la habitación para informarnos. No recibimos ninguna llamada. Tampoco nos informaron sobre la media pension, pensamos que la cena era tipo buffet.
8
Frank
29. dec. 2024
·
Overnattede 7 nætter
El Hotel Mencey sigue siguiendo un icono en Santa Cruz. Lástima que aunque muy amables, el personal dista de ser profesional, probablemente por falta de rotación y entrenamiento. En esta ocasión no se repetaron ni ofrecieron privilegios VIP Access sino cuando los solicitamos en la cuenta en el check-out. Para los que reservan buscando un trato especial por su estatus serán decepcionados!
El Hotel Mencey sigue siguiendo un icono en Santa Cruz. Lástima que aunque muy amables, el personal dista de ser profesional, probablemente por falta de rotación y entrenamiento. En esta ocasión no se repetaron ni ofrecieron privilegios VIP Access sino cuando los solicitamos en la cuenta en el check-out. Para los que reservan buscando un trato especial por su estatus serán decepcionados!
10
Barbara
28. aug. 2024
·
Overnattede 4 nætter
The staff was very friendly, kind and able to address all our needs during our stay. The buffet for breakfast was AMAZING!! you cant miss this, the variety of food is incredible, really really great! and for an affordable price. The hotel itself is gorgeous, you get your room service everyday, the restaurants, bar inside the property are beautiful, the pool area is clean with towels available at all times. The SPA receptionist was not very friendly, that is the only thing I wanted to point it out, she acted like she does not care if you get the service you want nor even explain the service they offer and how it works. But the Hotel itself is amazing and I will gave it 9 out 10.
The staff was very friendly, kind and able to address all our needs during our stay. The buffet for breakfast was AMAZING!! you cant miss this, the variety of food is incredible, really really great! and for an affordable price. The hotel itself is gorgeous, you get your room service everyday, the restaurants, bar inside the property are beautiful, the pool area is clean with towels available at all times. The SPA receptionist was not very friendly, that is the only thing I wanted to point it out, she acted like she does not care if you get the service you want nor even explain the service they offer and how it works. But the Hotel itself is amazing and I will gave it 9 out 10.
10
Liz
22. jan. 2026
·
Overnattede 7 nætter
Fantastic stay . Very well organised hotel . Everyone pleasant and helpful
Fantastic stay . Very well organised hotel . Everyone pleasant and helpful
4
Ian
3. feb. 2026
·
Overnattede 1 nat
Check in was dismal. Said they would text when room ready. No text. Enquired in person at 3:00 and told room still not ready. No apology.
Check in was dismal. Said they would text when room ready. No text. Enquired in person at 3:00 and told room still not ready. No apology.
6
Bent
10. feb. 2024
·
Overnattede 2 nætter
Deilig hotell med god service, men dessverre en concierge ved navn Paula som burde finne seg en annen jobb.
Deilig hotell med god service, men dessverre en concierge ved navn Paula som burde finne seg en annen jobb.
10
Richard
12. sep. 2025
·
Overnattede 4 nætter
What a beautiful place to stay. Nothing was to much trouble from the staff. Everyone has been so help and friendly and hard working. This hotel have been nothing short of outstanding.
What a beautiful place to stay. Nothing was to much trouble from the staff. Everyone has been so help and friendly and hard working. This hotel have been nothing short of outstanding.
6
Afshin
28. jan. 2023
·
Overnattede 2 nætter
The hotel itself is totally fine, but the restaurant was a disaster. The dinner experience ruined it for us. Despite what the reviews say, there are many excellent restaurants on the other side of the street. Dinner: They took 2.5 hours to serve our dinner! This ruined our night and left us with a negative impression of the hotel. Bar: Because of the reviews, I had high hopes. They only served overpriced, bad cocktails. Breakfast: Overpriced but high quality. If you come here, don't book any food services, and you'll have a fantastic stay.
The hotel itself is totally fine, but the restaurant was a disaster. The dinner experience ruined it for us. Despite what the reviews say, there are many excellent restaurants on the other side of the street. Dinner: They took 2.5 hours to serve our dinner! This ruined our night and left us with a negative impression of the hotel. Bar: Because of the reviews, I had high hopes. They only served overpriced, bad cocktails. Breakfast: Overpriced but high quality. If you come here, don't book any food services, and you'll have a fantastic stay.
8
Thom
5. nov. 2025
·
Overnattede 5 nætter
Nos alojamos cinco noches en el hotel Mencey. La primera impresión no fue la mejor: al llegar, esperamos unos 20 minutos para hacer el check-in pese a haberlo completado online. Se agradecerían máquinas de auto check-in para agilizar el proceso. El recepcionista fue amable y profesional. Habíamos solicitado una habitación con bañera, pero nos asignaron una con ducha. Tras comentarlo, nos pidieron volver al día siguiente y cumplieron, aunque el tapón del desagüe estaba roto (lo repararon después). Al regresar esa tarde, encontramos una botella de cava y unas tartaletas como detalle de cortesía, gesto que agradecimos mucho. Los restaurantes y bares ofrecen buena calidad, aunque en momentos puntuales el personal parecía sobrecargado. La piscina de agua salada es agradable, pero el servicio en la zona es algo lento. La habitación, una vez solucionado el problema, resultó cómoda y muy limpia. El edificio es precioso, con una ubicación excelente y un aire clásico muy elegante. Recomendaría el Mencey como un sólido hotel de 4 estrellas. Para alcanzar el nivel de un auténtico 5 estrellas, le faltan ciertos detalles que anticipen las necesidades del huésped y una política menos enfocada en cobrar por cada extra.
Nos alojamos cinco noches en el hotel Mencey. La primera impresión no fue la mejor: al llegar, esperamos unos 20 minutos para hacer el check-in pese a haberlo completado online. Se agradecerían máquinas de auto check-in para agilizar el proceso. El recepcionista fue amable y profesional. Habíamos solicitado una habitación con bañera, pero nos asignaron una con ducha. Tras comentarlo, nos pidieron volver al día siguiente y cumplieron, aunque el tapón del desagüe estaba roto (lo repararon después). Al regresar esa tarde, encontramos una botella de cava y unas tartaletas como detalle de cortesía, gesto que agradecimos mucho. Los restaurantes y bares ofrecen buena calidad, aunque en momentos puntuales el personal parecía sobrecargado. La piscina de agua salada es agradable, pero el servicio en la zona es algo lento. La habitación, una vez solucionado el problema, resultó cómoda y muy limpia. El edificio es precioso, con una ubicación excelente y un aire clásico muy elegante. Recomendaría el Mencey como un sólido hotel de 4 estrellas. Para alcanzar el nivel de un auténtico 5 estrellas, le faltan ciertos detalles que anticipen las necesidades del huésped y una política menos enfocada en cobrar por cada extra.
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Lokation
Central beliggenhed ved parken, der føles rolig, men alligevel er gåafstand til Santa Cruz' seværdigheder, restauranter og transport; praktisk for krydstogtsrejsende også.
Relaterede gæsteanmeldelser
10
Wayne
1. mar. 2023
·
Overnattede 3 nætter
This is a wonderful property located right near a very beautiful park and centrally located. The hotel and amenities are top quality and the staff is excellent.
This is a wonderful property located right near a very beautiful park and centrally located. The hotel and amenities are top quality and the staff is excellent.
8
Frank
29. dec. 2022
·
Overnattede 3 nætter
The building and setting is unique and beautiful. The location is very convenient but still secluded enough to be quiet. The garden is incredible.
The building and setting is unique and beautiful. The location is very convenient but still secluded enough to be quiet. The garden is incredible.
10
Greg
21. dec. 2025
·
Overnattede 2 nætter
Great location. Pretty facilities. Great breakfast. Helpful staff. Great pace for a few days in Santa Cruz.
Great location. Pretty facilities. Great breakfast. Helpful staff. Great pace for a few days in Santa Cruz.
10
Bruce
4. maj 2025
·
Overnattede 1 nat
great hotel. great location
great hotel. great location
10
Santeri
18. apr. 2024
·
Overnattede 2 nætter
Hotel was very nice! Breakfast was exellent. Perfect location.
Hotel was very nice! Breakfast was exellent. Perfect location.
10
Suzanne
10. apr. 2024
·
Overnattede 1 nat
Great location for cruise passengers especially if they can land at the small airport in the north. Taxi ride from the larger international airport in the south can be quite costly.
Great location for cruise passengers especially if they can land at the small airport in the north. Taxi ride from the larger international airport in the south can be quite costly.
10
Richard
6. feb. 2025
·
Overnattede 2 nætter
Sehr schönes Hotel im ruhigen Teil der Stadt. Schöner Park gegenüber.
Sehr schönes Hotel im ruhigen Teil der Stadt. Schöner Park gegenüber.
10
Philip
27. dec. 2025
·
Overnattede 3 nætter
Fantastic hotel, very convenient for the city.
Fantastic hotel, very convenient for the city.
10
Ulf
23. jul. 2025
·
Overnattede 2 nætter
Mycket bekväm bas för ett affärsbesök i Santa Cruz. Utsikten mot trädgården är ett stort plus. Frukosten är av världsklass. Fint läge nära en fantastisk park och gångavstånd till shopping och restauranger.
Mycket bekväm bas för ett affärsbesök i Santa Cruz. Utsikten mot trädgården är ett stort plus. Frukosten är av världsklass. Fint läge nära en fantastisk park och gångavstånd till shopping och restauranger.
10
Martin
3. jan. 2025
·
Overnattede 1 nat
Vi brukar bo på AC Marriott när vi är i Santa Cruz, men kommer framöver fortsätta bo på den här trevliga resorten. Hotellet ligger nära en mycket vacker park och du har bara några minuters promenad till restauranger och shopping. Tack till alla i hotellteamet för ett mycket fint bemötande.
Vi brukar bo på AC Marriott när vi är i Santa Cruz, men kommer framöver fortsätta bo på den här trevliga resorten. Hotellet ligger nära en mycket vacker park och du har bara några minuters promenad till restauranger och shopping. Tack till alla i hotellteamet för ett mycket fint bemötande.
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Spisning
Morgenmaden fremhæves ofte for sin kvalitet og variation. Aften- og baroplevelser er blandede, med rapporter om langsom service, inkonsekvente retter og gebyrer for almindeligt vand; halvpensions à la carte-service er værdsat.
Relaterede gæsteanmeldelser
10
Jacqueline
10. apr. 2024
·
Overnattede 1 nat
This hotel is beautiful!! We stayed here 1 night before a cruise. Everything about this hotel is lovely. They even have a turtle pond near the pool. Their buffet in the main restaurant was amazing….both for dinner and breakfast.
This hotel is beautiful!! We stayed here 1 night before a cruise. Everything about this hotel is lovely. They even have a turtle pond near the pool. Their buffet in the main restaurant was amazing….both for dinner and breakfast.
10
Ivan
29. jul. 2024
·
Overnattede 3 nætter
Fantastic stay. Didn’t expect to queue for breakfast 15min, otherwise great. Breakfast options could be improved, especially for children. The room was great. Enjoyed the swimming pool. Would come back.
Fantastic stay. Didn’t expect to queue for breakfast 15min, otherwise great. Breakfast options could be improved, especially for children. The room was great. Enjoyed the swimming pool. Would come back.
10
Greg
21. dec. 2025
·
Overnattede 2 nætter
Great location. Pretty facilities. Great breakfast. Helpful staff. Great pace for a few days in Santa Cruz.
Great location. Pretty facilities. Great breakfast. Helpful staff. Great pace for a few days in Santa Cruz.
10
Ruth
7. apr. 2023
·
Had a lovely stay at the Iberostar Heritage Grand Mencey. Lovely old building with good facilities. Well located near public transport, city centre and a pleasant little park. Loved: The comfortable bed, the pool and pool area, the spa facilities, the friendly and attentive staff, the amazing buffet breakfast that included an unprecedented amount of vegan options Negatives: 1. Lack of decent pillows - one little square pillow and a thin rectangle was not comfortable or supportive. I’d expect more from a 5-star hotel. 2. When we arrived there was a strong musty, wet towel smell in the bathroom. It never really went away and we were greeted by in on most returns to the room. Unsure if it was a smell from the pipes? 3. Not enough clothes hangers and a lack of places to hang wet towels. 4. Spa treatments lovely, but the price of them is quite high. 5. Tea bags in the room would have been nice. 6. Given the thought put into it at breakfast I would have liked to see more vegetarian/vegan options in the hotel restaurants/bar.
Had a lovely stay at the Iberostar Heritage Grand Mencey. Lovely old building with good facilities. Well located near public transport, city centre and a pleasant little park. Loved: The comfortable bed, the pool and pool area, the spa facilities, the friendly and attentive staff, the amazing buffet breakfast that included an unprecedented amount of vegan options Negatives: 1. Lack of decent pillows - one little square pillow and a thin rectangle was not comfortable or supportive. I’d expect more from a 5-star hotel. 2. When we arrived there was a strong musty, wet towel smell in the bathroom. It never really went away and we were greeted by in on most returns to the room. Unsure if it was a smell from the pipes? 3. Not enough clothes hangers and a lack of places to hang wet towels. 4. Spa treatments lovely, but the price of them is quite high. 5. Tea bags in the room would have been nice. 6. Given the thought put into it at breakfast I would have liked to see more vegetarian/vegan options in the hotel restaurants/bar.
10
Daniel
17. mar. 2024
·
Overnattede 3 nætter
Un magnifique hôtel de tradition… Ah, si tous les hôtels Iberostar étaient comme ça! En ville, mais dans les jardins de l’hôtel nous sommes en pleine villégiature. Nous avions très exceptionnellement choisi la formule demi-pension. La prestation reçue a été vraiment étonnante et dans le meilleur sens: service à la table très chic - les plats servis sous cloche d’argent, des spéciaux du jour, mais toute la carte est également disponible et cela dans une très belle salle à manger.
Un magnifique hôtel de tradition… Ah, si tous les hôtels Iberostar étaient comme ça! En ville, mais dans les jardins de l’hôtel nous sommes en pleine villégiature. Nous avions très exceptionnellement choisi la formule demi-pension. La prestation reçue a été vraiment étonnante et dans le meilleur sens: service à la table très chic - les plats servis sous cloche d’argent, des spéciaux du jour, mais toute la carte est également disponible et cela dans une très belle salle à manger.
10
Nils
23. sep. 2025
·
Overnattede 3 nætter
Tolles Mittagessen, Personal durchwachsen und Abendessen immer mit der gleichen Karte. Das ist bei längeren Aufenthalten dann schwierig. Variieren kann dieses nur immer die Tagesempfehlung. Teils super unmotiviertes Personal. Beim Lunch hingegen auf der Terrasse neben dem Pool sehr gute Speisenauswahl. Toller Poolservice durch Carlos. Gute Auswahl beim Frühstück mit frischen Eierspeisen und super Säften (frisch gepresst und große Obstauswahl. Spa gegen Aufpreis möglich, sehr schöne großzügige und grüne Hotelanlage und ein gutes Gym. Parken gegen Aufpreis 12,-€ pro Tag im Parkhaus möglich. Super bequeme Betten und ein schönes Zimmer zum Innenhof (Poolsicht). Negativ zu erwähnen ist der Kaffee. Hier kann man nur den Filterkaffee trinken. Alles andere ungenießbar.
Tolles Mittagessen, Personal durchwachsen und Abendessen immer mit der gleichen Karte. Das ist bei längeren Aufenthalten dann schwierig. Variieren kann dieses nur immer die Tagesempfehlung. Teils super unmotiviertes Personal. Beim Lunch hingegen auf der Terrasse neben dem Pool sehr gute Speisenauswahl. Toller Poolservice durch Carlos. Gute Auswahl beim Frühstück mit frischen Eierspeisen und super Säften (frisch gepresst und große Obstauswahl. Spa gegen Aufpreis möglich, sehr schöne großzügige und grüne Hotelanlage und ein gutes Gym. Parken gegen Aufpreis 12,-€ pro Tag im Parkhaus möglich. Super bequeme Betten und ein schönes Zimmer zum Innenhof (Poolsicht). Negativ zu erwähnen ist der Kaffee. Hier kann man nur den Filterkaffee trinken. Alles andere ungenießbar.
10
Alexander
27. jun. 2025
·
Overnattede 12 nætter
Stayed here many times over the years. Been about 5 years since last visit and delighted to say that it’s better than ever. Staff are wonderful and friendly. Best hotel buffet breakfast that I’ve experienced. Public spaces great and fantastic pool area to relax and chill.
Stayed here many times over the years. Been about 5 years since last visit and delighted to say that it’s better than ever. Staff are wonderful and friendly. Best hotel buffet breakfast that I’ve experienced. Public spaces great and fantastic pool area to relax and chill.
6
Afshin
28. jan. 2023
·
Overnattede 2 nætter
The hotel itself is totally fine, but the restaurant was a disaster. The dinner experience ruined it for us. Despite what the reviews say, there are many excellent restaurants on the other side of the street. Dinner: They took 2.5 hours to serve our dinner! This ruined our night and left us with a negative impression of the hotel. Bar: Because of the reviews, I had high hopes. They only served overpriced, bad cocktails. Breakfast: Overpriced but high quality. If you come here, don't book any food services, and you'll have a fantastic stay.
The hotel itself is totally fine, but the restaurant was a disaster. The dinner experience ruined it for us. Despite what the reviews say, there are many excellent restaurants on the other side of the street. Dinner: They took 2.5 hours to serve our dinner! This ruined our night and left us with a negative impression of the hotel. Bar: Because of the reviews, I had high hopes. They only served overpriced, bad cocktails. Breakfast: Overpriced but high quality. If you come here, don't book any food services, and you'll have a fantastic stay.
8
Mark
10. feb. 2025
·
Overnattede 7 nætter
A great hotel, but not a 5 star. Staff service was intermittent, particularly in the restaurant at breakfast and dinner. One dinner was excellent, the next, the fish was over cooked and too salty. Could have been so much better
A great hotel, but not a 5 star. Staff service was intermittent, particularly in the restaurant at breakfast and dinner. One dinner was excellent, the next, the fish was over cooked and too salty. Could have been so much better
8
Darryl
17. nov. 2025
·
Overnattede 1 nat
Disappointed that they charge for plain water in the restaurants. Not sparkling, bottled or specialty water, but just water.
Disappointed that they charge for plain water in the restaurants. Not sparkling, bottled or specialty water, but just water.
Var dette nyttigt?
AI-genereret oversigt baseret på de seneste gæsteanmeldelser
10
Claus
7. feb. 2025
·
Overnattede 6 nætter
God morgenmad, god service, gratis vand, til drikkelse
God morgenmad, god service, gratis vand, til drikkelse
10
rikke storgaard
1. feb. 2025
·
Overnattede 7 nætter
Et rigtig godt hotel med styr på tingene. God morgenmad, god service uanset hvad. Fin spa og fitness, og gode spisesteder tæt på hotellet. Hvis man vil undgå super-turisme områder, så var det er godt sted at bo. Tæt på bymidten - så meget tilfredse!
Et rigtig godt hotel med styr på tingene. God morgenmad, god service uanset hvad. Fin spa og fitness, og gode spisesteder tæt på hotellet. Hvis man vil undgå super-turisme områder, så var det er godt sted at bo. Tæt på bymidten - så meget tilfredse!
10
Finn
8. okt. 2024
·
Overnattede 7 nætter
Et lækkert hotel med service tænkt ned i de små detaljer. Dog er der visse mangler, når vi taler 5-stjernet såsom vand på værelse ved ankomst, skopudsesæt, strygejern/-bræt, artikler på badeværelset. Sødt og smilende og særdeles imødekommende personale. Hotellet ligger 10 minutters gang fra centrum.
Et lækkert hotel med service tænkt ned i de små detaljer. Dog er der visse mangler, når vi taler 5-stjernet såsom vand på værelse ved ankomst, skopudsesæt, strygejern/-bræt, artikler på badeværelset. Sødt og smilende og særdeles imødekommende personale. Hotellet ligger 10 minutters gang fra centrum.
10
Bjørn
3. feb. 2024
·
Overnattede 11 nætter
Ikke en finder at sætte på noget her. God beliggenhed, god service, pæne værelser, gode faciliteter. Vi kommer meget gerne igen.
Ikke en finder at sætte på noget her. God beliggenhed, god service, pæne værelser, gode faciliteter. Vi kommer meget gerne igen.
10
Ulf
for 2 uger siden
·
Overnattede 1 nat
Mycket bra femstjärnigt hotell. Ett klassiskt hotell i fint läge nära parken och centrum med shopping femton minuters promenad bort. Mycket prisvärt.
Mycket bra femstjärnigt hotell. Ett klassiskt hotell i fint läge nära parken och centrum med shopping femton minuters promenad bort. Mycket prisvärt.
Overnatningsstedets retninglinjer
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Øjeblikkelige AI-svar er baseret på oplysninger om hotellet
Priser for kommende datoer
september 2026
sø. | ma. | ti. | on. | to. | fr. | lø. |
|---|---|---|---|---|---|---|
oktober 2026
sø. | ma. | ti. | on. | to. | fr. | lø. |
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Billigere
Dyrere
Gennemsnitlig pris pr. nat på tværs af tilbud, inkl. skatter og gebyrer.
Priser i USD for 2 gæster opdateres dagligt.
- 2026-09-20: 189.66742779182434USD
- 2026-09-21: 160.42835566444398USD
- 2026-09-22: 149.53116060150148USD
- 2026-09-23: 136.74392740386963USD
- 2026-09-24: 137.34909767414092USD
- 2026-09-25: 135.96560383022307USD
- 2026-09-26: 136.73633203964235USD
- 2026-09-27: 136.6066683217621USD
- 2026-09-28: 147.29915606819154USD
- 2026-09-29: 148.06985802635194USD
- 2026-09-30: 154.836225USD
- 2026-10-01: 164.011705USD
- 2026-10-02: 157.47010130462647USD
- 2026-10-03: 155.97202946624756USD
- 2026-10-04: 147.146601252594USD
- 2026-10-05: 153.68929USD
- 2026-10-06: 147.93424402313232USD
- 2026-10-07: 153.68929USD
- 2026-10-08: 154.86968660461426USD
- 2026-10-09: 149.16905073692323USD
- 2026-10-10: 154.836225USD
- 2026-10-11: 154.836225USD
- 2026-10-12: 147.00286685997008USD
- 2026-10-13: 147.93424402313232USD
- 2026-10-14: 154.86968660461426USD
- 2026-10-15: 153.83823964271545USD
- 2026-10-16: 153.68929USD
- 2026-10-17: 154.836225USD
- 2026-10-18: 149.16905073692323USD
- 2026-10-19: 147.75510543273927USD
- 2026-10-20: 149.16905073692323USD
- 2026-10-21: 147.93424402313232USD
- 2026-10-22: 154.86968660461426USD
- 2026-10-23: 154.86968660461426USD
- 2026-10-24: 154.836225USD
- 2026-10-25: 149.16905073692323USD
- 2026-10-26: 159.90901826019288USD
- 2026-10-27: 162.86296741355898USD
- 2026-10-28: 161.18216931274415USD
- 2026-10-29: 161.717835USD
- 2026-10-30: 162.86296741355898USD
- 2026-10-31: 161.717835USD
- 2026-11-01: 184.84447651252748USD
- 2026-11-02: 184.84447651252748USD
- 2026-11-03: 178.79016618476868USD
- 2026-11-04: 184.84447651252748USD
- 2026-11-05: 175.85203779006957USD
- 2026-11-06: 170.78890499313354USD
- 2026-11-07: 174.33412USD
- 2026-11-08: 170.905460582428USD
- 2026-11-09: 170.88169444274902USD
- 2026-11-10: 175.85203779006957USD
- 2026-11-11: 174.60037776809693USD
- 2026-11-12: 233.7745128983307USD
- 2026-11-13: 175.85203779006957USD
- 2026-11-14: 174.33412USD
- 2026-11-15: 171.15911774627685USD
- 2026-11-16: 175.85203779006957USD
- 2026-11-17: 174.33412USD
- 2026-11-18: 175.85203779006957USD
- 2026-11-19: 175.481055USD
- 2026-11-20: 170.64641316009522USD
Receptionspersonalet tager imod gæster ved ankomst til overnatningsstedet. Kontakt overnatningsstedet via oplysningerne i din reservationsbekræftelse for at få flere oplysninger. Oplysninger fra overnatningsstedet kan være oversat ved hjælp af automatiserede oversættelsesværktøjer. Dette overnatningssted har en dresscode om pæn, men afslappet påklædning på alle restauranter, hvilket indebærer lange bukser for mænd. Shorts, badetøj, tøj uden ærmer og klipklapper er ikke tilladt, og lukkede sko er påkrævet. Dette overnatningssted tillader ikke navneændringer på reservationer. Navnet på reservationen skal stemme overens med navnet på den gæst, der tjekker ind og overnatter på overnatningsstedet. Billed-ID er påkrævet.
Indtjekning skal udføres af en person, på mindst 18 år.
- Gebyrer for ekstra opredninger kan forekomme og varierer afhængigt af overnatningsstedets politik
- Gyldigt billed-ID og kreditkort, debetkort eller kontant depositum kan være påkrævet ved indtjekning til dækning af påløbende udgifter
- Særlige ønsker afhænger af tilgængelighed ved indtjekning og kan medføre ekstra gebyrer. Særlige ønsker kan ikke garanteres
- Særlige afbestillingspolitikker og gebyrer kan gælde ved gruppereservationer (mere end 8 værelser på samme overnatningssted/datoer)
- Dette overnatningssted accepterer kreditkort, debetkort og kontanter
- Overnatningsstedets sikkerhedsforanstaltninger inkluderer brandslukker og røgalarm
- Dette overnatningssted har udendørsområder såsom altaner, balkoner eller terrasser, der muligvis ikke er egnede for børn. Hvis du har spørgsmål, anbefaler vi, at du kontakter overnatningsstedet inden ankomst for at bekræfte, at de har et passende værelse til dig
- Dette overnatningssted rengøres professionelt
- Bemærk venligst, at kulturelle normer og gæstepolitik varierer afhængigt af land og overnatningssted. De angivne politikker kommer fra overnatningsstedet
- Som følge af nationale reguleringer kan der ikke overføres mere end 1000 EUR i kontanter på dette overnatningssted. Kontakt overnatningsstedet via kontaktoplysningerne i reservationsbekræftelsen for flere oplysninger.
- Reservationer er påkrævet for massagebehandlinger og spabehandlinger. Reservationer kan foretages ved at tage kontakt til dette hotel inden ankomst via kontaktoplysningerne i reservationsbekræftelsen.
- Op til 2 børn i alderen 12 år og derunder kan overnatte gratis på deres forældres eller værgers værelse, hvis de eksisterende sengepladser benyttes.
- Kun registrerede gæster kan opholde sig på værelserne.
- Dette overnatningssted rengøres professionelt.
- Gebyr for morgenmadsbuffet: Mellem 20 og 30 EUR for voksne og mellem 20 og 30 EUR for børn (cirkapriser)
- Gebyr for nærliggende parkering: 12 EUR pr. dag (20 meter væk)
- Gebyr for faciliteter: EUR 20 pr. person, pr. dag og inkluderer brug af: spa
Ovenstående liste er muligvis ikke fuldstændig. Gebyrer og depositummer inkluderer muligvis ikke skat og kan ændres uden varsel.
Populære faciliteter
Parkering
Restaurant
Swimmingpool
Forretningscenter
Roomservice
Turistservice
Serviceydelser
Forretningscenter
Turistservice
Renseri
Rengøring
Beværtningsfaciliteter
Valutaveksling
Sikkerhedsboks
Opbevaring af bagage
Rygeområde
Ekspres check-in/check-out
Vaskeri
24-Hour Front Desk
Aktiviteter
Swimmingpool
Casino
Have
Indendørs pool
Udendørs pool
Udendørs opvarmet pool
Livemusik
Pool (Indoor)
Udendørs møbler
Pool (Seasonal Outdoor)
Terrasse
Fitness Center (nearby)
Generelt
Roomservice
Restaurant
Ikkerygerværelser
Sauna
Spa/Jacuzzi
Damprum
Massage
Solarie
Spa og wellnesscenter
Kropsbehandlinger
Ansigtsbehandlinger
Morgenmad på værelset
Beach Sun Loungers
Snack Bar/Deli
Parkering
Parkering
Parking (Limited)
Parking Onsite
Internet
Gratis wi-fi