Iberostar Heritage Grand Mencey
US$246
/ night
Avg. for November
Prices for Iberostar Heritage Grand Mencey
Select dates to see prices and availability
US$246
/ night
Avg. for November
Monthly average prices
Nightly prices at Iberostar Heritage Grand Mencey average US$142 in the cheapest month (July) and US$246 in the most expensive month (November), based on the last 12 months.
| Month | Average price |
|---|---|
| January | US$245 |
| February | US$208 |
| March | US$204 |
| April | US$176 |
| May | US$161 |
| June | US$151 |
| July | US$142 |
| August | US$148 |
| September | US$153 |
| October | US$194 |
| November | US$246 |
| December | US$204 |
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Nov · US$246
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Most expensive: November (~US$246)
Cheapest: July (~US$142)
About this property
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find a health club, an outdoor pool, and a sauna. Additional amenities at this hotel include...
Amenities
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find a health club, an outdoor pool, and a sauna. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and wedding services.
Business amenities
Featured amenities include complimentary wired internet access, a business center, and express check-in. Event facilities at this hotel consist of a conference center and 9 meeting rooms. Limited parking is available onsite.
Dining
Enjoy international cuisine at Los Menceyes, one of the hotel's 4 restaurants, or stay in and take advantage of the room service (during limited hours). Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are available daily from 7:00 AM to 10:30 AM for a fee.
Rooms
Make yourself at home in one of the 261 individually decorated guestrooms, featuring minibars and plasma televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Location
With a stay at Iberostar Heritage Grand Mencey in Santa Cruz de Tenerife, you'll be just steps from Rambla de Santa Cruz and Garcia Sanabria Park. This luxury hotel is 8.8 mi (14.1 km) from Teresitas Beach and 0.7 mi (1.1 km) from Nuestra Senora del Pilar Parish.
What's nearby
Rambla de Santa Cruz(0.1 Miles)
Garcia Sanabria Park(0.1 Miles)
Nuestra Senora del Pilar Parish(0.4 Miles)
Canarias Regional Military Museum(0.4 Miles)
Museo de Belle Artes(0.6 Miles)
San Francisco de Asis Parish(0.6 Miles)
Plaza de Espana(0.7 Miles)
La Recova Art Center(0.7 Miles)
Guimera Theater(0.7 Miles)
Nuestra Senora de la Concepcion Church(0.9 Miles)
Tenerife Space of the Arts(0.9 Miles)
Mercado de Nuestra Señora de África(0.9 Miles)
Playa de Tahodio(0.9 Miles)
Plaza Iglesia(0.9 Miles)
La Naturaleza y El Hombre Museum(0.9 Miles)
Santa Cruz de Tenerife (TFN-Tenerife North)(8.6 Miles)
Tenerife South Airport (TFS)(39.5 Miles)
Parking
Restaurant
Swimming pool
Business centre
Room service
Tour desk
Location
Dr. José Naveiras, 38, Santa Cruz de Tenerife, Canary Islands, Spain
Rambla de Santa Cruz (0.1 Miles)
Garcia Sanabria Park (0.1 Miles)
Nuestra Senora del Pilar Parish (0.4 Miles)
Canarias Regional Military Museum (0.4 Miles)
Museo de Belle Artes (0.6 Miles)
San Francisco de Asis Parish (0.6 Miles)
Room options
6
Suite
Room details
1 Large Double Bed
Sleeps 3
549 ft²
Air ConditioningWi-Fi (Free)Rollaway or Extra Beds (Free)
5
Family Room
Room details
1 Extra-Large Double Bed
2 Single Beds
Sleeps 2
484 ft²
BalconyAir ConditioningWi-Fi (Free)Rollaway or Extra Beds (Free)
6
Double Room
Room details
1 Extra-Large Double Bed
2 Single Beds
Sleeps 2
334 ft²
BalconyAir ConditioningWi-Fi (Free)Rollaway or Extra Beds (Free)
5
Junior Suite
Room details
1 Extra-Large Double Bed
2 Single Beds
Sleeps 3
484 ft²
Air ConditioningWi-Fi (Free)Rollaway or Extra Beds (Free)Indoor Private Spa TubPrivate Spa Tub
6
Double Room Single Use
Room details
1 Extra-Large Double Bed
2 Single Beds
334 ft²
BalconyAir ConditioningWi-Fi (Free)Rollaway or Extra Beds (Free)
5
Superior Double Room
Room details
1 Extra-Large Double Bed
2 Single Beds
Sleeps 2
312 ft²
Air ConditioningWi-Fi (Free)Rollaway or Extra Beds (Free)
6
Double Room, Garden View (Single Use)
Room details
1 Extra-Large Double Bed
2 Single Beds
388 ft²
BalconyAir ConditioningWi-Fi (Free)Rollaway or Extra Beds (Free)
5
Double Room (With Garden)
Room details
1 Extra-Large Double Bed
2 Single Beds
Sleeps 2
334 ft²
BalconyAir ConditioningWi-Fi (Free)Rollaway or Extra Beds (Free)
5
Family Room (2 Adults & 1 Child)
Room details
1 Extra-Large Double Bed
2 Single Beds
Sleeps 2
484 ft²
BalconyAir ConditioningWi-Fi (Free)Private Bathroom
Guest reviews of Iberostar Heritage Grand Mencey
9
Superb
Based on 1,818 verified reviews
Who stays here?
Business
16%
Couple
52%
Family
19%
Group
7%
Solo
4%
What guests think
AI-generated summary based on recent guest reviews
Iberostar Heritage Grand Mencey impresses many guests with its elegant historic building, lush gardens and pool, central yet tranquil park-side location, friendly staff, and often-praised breakfast, while others note aspects that feel short of true five-star standards.
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What guests think
Iberostar Heritage Grand Mencey impresses many guests with its elegant historic building, lush gardens and pool, central yet tranquil park-side location, friendly staff, and often-praised breakfast, while others note aspects that feel short of true five-star standards.
Rooms are frequently described as spacious and comfortable with garden or pool views, but recurring comments mention dated decor, occasional air-conditioning problems, nighttime noise, firm or sagging mattresses, dim lighting, and limited in-room amenities such as kettles or sufficient outlets. Facilities feel resort-like in the city, though spa access and parking usually carry extra fees, and dining beyond breakfast can be uneven with slow service and charges for plain water. Expect a beautiful, urban-oasis stay with strong comforts and some value or service gaps.
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AI-generated summary based on recent guest reviews
Facilities
Guests appreciate the large outdoor pool, well-equipped gym and on-site spa, plus pleasant gardens and several bar/restaurant spaces. Note that spa access and parking are typically charged, and the padel courts have been flagged for renovation.
Related guest reviews
10
S.
31 Jan 2026
·
Stayed 3 nights
Room was perfect. Hotel facilities are excellent.
Room was perfect. Hotel facilities are excellent.
10
cornelia
11 Jan 2026
·
Stayed 3 nights
Well appointed, lots of food choices around, reasonable breakfast, very helpful staff, spa and sauna on premises.
Well appointed, lots of food choices around, reasonable breakfast, very helpful staff, spa and sauna on premises.
10
David
11 Feb 2026
·
Stayed 5 nights
A beautiful hotel with ample facilities. Nice pool. Excellent breakfast. Nicely situated.
A beautiful hotel with ample facilities. Nice pool. Excellent breakfast. Nicely situated.
10
PETER
25 Jul 2024
·
Stayed 1 night
We always use the Mencey hotel when we stay in Santa Cruz. The pool is absolutely fantastic as I swim 2 km a day. Staff are friendly and excellent.
We always use the Mencey hotel when we stay in Santa Cruz. The pool is absolutely fantastic as I swim 2 km a day. Staff are friendly and excellent.
10
Tejal
20 Jul 2023
·
Stayed 3 nights
Really nice property with amazing amenities, restaurants, and common spaces. Staff is great, and so is the gym and spa. I think the rooms are probably due for a bit of renovation/furniture upgrade, but they are clean and comfortable
Really nice property with amazing amenities, restaurants, and common spaces. Staff is great, and so is the gym and spa. I think the rooms are probably due for a bit of renovation/furniture upgrade, but they are clean and comfortable
10
Nils
23 Sept 2025
·
Stayed 3 nights
Tolles Mittagessen, Personal durchwachsen und Abendessen immer mit der gleichen Karte. Das ist bei längeren Aufenthalten dann schwierig. Variieren kann dieses nur immer die Tagesempfehlung. Teils super unmotiviertes Personal. Beim Lunch hingegen auf der Terrasse neben dem Pool sehr gute Speisenauswahl. Toller Poolservice durch Carlos. Gute Auswahl beim Frühstück mit frischen Eierspeisen und super Säften (frisch gepresst und große Obstauswahl. Spa gegen Aufpreis möglich, sehr schöne großzügige und grüne Hotelanlage und ein gutes Gym. Parken gegen Aufpreis 12,-€ pro Tag im Parkhaus möglich. Super bequeme Betten und ein schönes Zimmer zum Innenhof (Poolsicht). Negativ zu erwähnen ist der Kaffee. Hier kann man nur den Filterkaffee trinken. Alles andere ungenießbar.
Tolles Mittagessen, Personal durchwachsen und Abendessen immer mit der gleichen Karte. Das ist bei längeren Aufenthalten dann schwierig. Variieren kann dieses nur immer die Tagesempfehlung. Teils super unmotiviertes Personal. Beim Lunch hingegen auf der Terrasse neben dem Pool sehr gute Speisenauswahl. Toller Poolservice durch Carlos. Gute Auswahl beim Frühstück mit frischen Eierspeisen und super Säften (frisch gepresst und große Obstauswahl. Spa gegen Aufpreis möglich, sehr schöne großzügige und grüne Hotelanlage und ein gutes Gym. Parken gegen Aufpreis 12,-€ pro Tag im Parkhaus möglich. Super bequeme Betten und ein schönes Zimmer zum Innenhof (Poolsicht). Negativ zu erwähnen ist der Kaffee. Hier kann man nur den Filterkaffee trinken. Alles andere ungenießbar.
8
ALFONSO
7 Oct 2024
·
Stayed 3 nights
Fantastic F&B offering Fantastic gym & pool areas Large rooms But ... Padel courts need renovation!!
Fantastic F&B offering Fantastic gym & pool areas Large rooms But ... Padel courts need renovation!!
8
Sarajane
21 Nov 2023
·
Stayed 3 nights
A warm welcome after a 40 min drive from the airport. Room was a junior suite which was clean, spacious and look over a beautiful garden. Mini bar fully stocked and robe, slippers and creams were a delightful addition. Coffee machine in our room but the pods were not re stocked so was only able to use it our first night. We stayed 3 nights. Breakfast was full of healthy hearty selection and all delicious. Freshly squeezed orange juice hit the spot. Our evening meal was equally as nice with a good choice of menu. The bar area was our favourite. We originally had plans to go out, but feeling comfortable in such a pretty setting, served by the most friendly waiters, there was no need to venture out. The pool and pool bar area was tranquil and we enjoyed the peace and warm swim. Fully equipped gym looking out to the mountains made my morning run more enjoyable. The only gripe was we booked due to being a spa hotel, there is a spa but at additional cost. I didn’t recall reading this, so it came at a surprise. To be honest, we didn’t need the additional activity as we found relaxing and enjoying our peaceful surroundings in the late winter sun, was exactly what we required. We will most definitely return.
A warm welcome after a 40 min drive from the airport. Room was a junior suite which was clean, spacious and look over a beautiful garden. Mini bar fully stocked and robe, slippers and creams were a delightful addition. Coffee machine in our room but the pods were not re stocked so was only able to use it our first night. We stayed 3 nights. Breakfast was full of healthy hearty selection and all delicious. Freshly squeezed orange juice hit the spot. Our evening meal was equally as nice with a good choice of menu. The bar area was our favourite. We originally had plans to go out, but feeling comfortable in such a pretty setting, served by the most friendly waiters, there was no need to venture out. The pool and pool bar area was tranquil and we enjoyed the peace and warm swim. Fully equipped gym looking out to the mountains made my morning run more enjoyable. The only gripe was we booked due to being a spa hotel, there is a spa but at additional cost. I didn’t recall reading this, so it came at a surprise. To be honest, we didn’t need the additional activity as we found relaxing and enjoying our peaceful surroundings in the late winter sun, was exactly what we required. We will most definitely return.
10
Helle
15 Jul 2025
·
Stayed 5 nights
Vi hadde 5 fantastiske dager i Santa Cruz og nøt hvert sekund på hotellet. Veldige hyggelig og imøtekomme personale og fine fasiliteter.
Vi hadde 5 fantastiske dager i Santa Cruz og nøt hvert sekund på hotellet. Veldige hyggelig og imøtekomme personale og fine fasiliteter.
10
Blake
7 Jun 2024
·
Stayed 6 nights
The hotel and its grounds are beautiful, and the location in Santa Cruz is perfect. My wife and I stayed here for our honeymoon and I can’t say enough good things about our experience; the staff made us feel welcome and provided excellent and friendly service. The pool, spa, and workout facilities were beautiful and the view of the hills of Tenerife were stunning. We will recommend this hotel to our friends and family and are looking forward to coming back here again in the future!
The hotel and its grounds are beautiful, and the location in Santa Cruz is perfect. My wife and I stayed here for our honeymoon and I can’t say enough good things about our experience; the staff made us feel welcome and provided excellent and friendly service. The pool, spa, and workout facilities were beautiful and the view of the hills of Tenerife were stunning. We will recommend this hotel to our friends and family and are looking forward to coming back here again in the future!
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AI-generated summary based on recent guest reviews
Cleanliness
Most reviews praise very clean rooms and well-kept public areas. A few report lapses such as musty odours, inconsistent towel replacement or bin emptying, and occasional housekeeping misses.
Related guest reviews
10
Robert
2 Aug 2025
·
Stayed 6 nights
Ik kijk terug op 6 fantastische dagen. Wat een heerlijk hotel! Kamers waren brandschoon en ruim: strak opgemaakt goed bed, schone vloer, frisse handdoeken, glanzende badkamer. Ook gangen, liften en lobby goed onderhouden. Personeel is zeer vriendelijk, rustig en meedenkend. In restaurant en bar wordt goed opgelet, service met een glimlach. Bij de bar ruime keuze aan cocktails. Het zwembad is schoon en ruim. Bediening tot aan je ligbed, vaak met een praatje erbij. Een vaste badmeester houdt toezicht en is benaderbaar, wat een veilig gevoel geeft, zeker voor ouders met kinderen. Eten is gevarieerd, goed op temperatuur en wordt steeds aangevuld. De Ibero-app werkt prettig: bestellingen gaan via de app, je hoeft niet steeds je portemonnee te pakken en je rekent alles in één keer af bij vertrek. Het centrum ligt op 10 tot 15 minuten lopen, of is bereikbaar met de bus. Halte dichtbij. Buslijn 10 rijdt vanaf vliegveld Tenerife Zuid naar het busstation van Santa Cruz (ca. 50 min, €5-€6). Playa de Las Teresitas is bereikbaar met bus 910, elke 10 minuten, rit van ca. 15 min (€1-€2). Mooi strand met palmbomen en uitzicht op de bergen. Het kan druk zijn, maar blijft een fijne plek om te liggen of te zwemmen. Hotel voor jong en oud. Ik heb genoten.
Ik kijk terug op 6 fantastische dagen. Wat een heerlijk hotel! Kamers waren brandschoon en ruim: strak opgemaakt goed bed, schone vloer, frisse handdoeken, glanzende badkamer. Ook gangen, liften en lobby goed onderhouden. Personeel is zeer vriendelijk, rustig en meedenkend. In restaurant en bar wordt goed opgelet, service met een glimlach. Bij de bar ruime keuze aan cocktails. Het zwembad is schoon en ruim. Bediening tot aan je ligbed, vaak met een praatje erbij. Een vaste badmeester houdt toezicht en is benaderbaar, wat een veilig gevoel geeft, zeker voor ouders met kinderen. Eten is gevarieerd, goed op temperatuur en wordt steeds aangevuld. De Ibero-app werkt prettig: bestellingen gaan via de app, je hoeft niet steeds je portemonnee te pakken en je rekent alles in één keer af bij vertrek. Het centrum ligt op 10 tot 15 minuten lopen, of is bereikbaar met de bus. Halte dichtbij. Buslijn 10 rijdt vanaf vliegveld Tenerife Zuid naar het busstation van Santa Cruz (ca. 50 min, €5-€6). Playa de Las Teresitas is bereikbaar met bus 910, elke 10 minuten, rit van ca. 15 min (€1-€2). Mooi strand met palmbomen en uitzicht op de bergen. Het kan druk zijn, maar blijft een fijne plek om te liggen of te zwemmen. Hotel voor jong en oud. Ik heb genoten.
10
Richard
2 Apr 2023
·
Stayed 7 nights
Room very clean, garden side quiet and peaceful. Staff excellent and always helpful. Breakfast lovely and amenities such as gym and pool equally good. An excellent hotel - one of the best we have ever stayed in. Thoroughly recommend.
Room very clean, garden side quiet and peaceful. Staff excellent and always helpful. Breakfast lovely and amenities such as gym and pool equally good. An excellent hotel - one of the best we have ever stayed in. Thoroughly recommend.
8
CLIFFORD
17 Nov 2025
·
Stayed 1 night
Room and entire facility was spotless. Staff very helpful.
Room and entire facility was spotless. Staff very helpful.
8
Moritz
23 Dec 2024
·
Stayed 3 nights
Sehr schöne zentralgelegene Anlage in der Innenstadt. Alle Mitarbeiter waren sehr freundlich. Das Zimmer war leider schon etwas abgewohnt.
Sehr schöne zentralgelegene Anlage in der Innenstadt. Alle Mitarbeiter waren sehr freundlich. Das Zimmer war leider schon etwas abgewohnt.
10
Gamal
23 Feb 2026
·
Stayed 4 nights
The room was very clean and spacious with a nice balcony.
The room was very clean and spacious with a nice balcony.
8
Sabrina
26 Jul 2024
·
Stayed 8 nights
Bel hôtel avec une piscine qui manque d’activités pour les enfants ou de musique. Le restaurant demi-pension est très bon mais pas de buffet et choix à la carte. Les boissons sont payantes et l’eau également. La chambre est correcte mais le nettoyage et rudimentaire. Les serviettes ne sont pas régulièrement changées, même lorsqu’elles se trouvent sur le sol. Les capsules de café ne sont pas systématiquement renflouées non plus. En ce qui concerne le personnel, très gentil et serviable. Au niveau de la langue, l’anglais n’est pas maîtrisé par tous et pas de français. Possibilité de se garer aux alentours assez limitée et parking assez coûteux (10€ la journée si vous prenez plusieurs jours, 12€ la journée si vous en prenez qu’un jour) Sinon, dans l’ensemble, bon séjour dans un très bel hôtel à 15 min à pied des rues commerçantes.
Bel hôtel avec une piscine qui manque d’activités pour les enfants ou de musique. Le restaurant demi-pension est très bon mais pas de buffet et choix à la carte. Les boissons sont payantes et l’eau également. La chambre est correcte mais le nettoyage et rudimentaire. Les serviettes ne sont pas régulièrement changées, même lorsqu’elles se trouvent sur le sol. Les capsules de café ne sont pas systématiquement renflouées non plus. En ce qui concerne le personnel, très gentil et serviable. Au niveau de la langue, l’anglais n’est pas maîtrisé par tous et pas de français. Possibilité de se garer aux alentours assez limitée et parking assez coûteux (10€ la journée si vous prenez plusieurs jours, 12€ la journée si vous en prenez qu’un jour) Sinon, dans l’ensemble, bon séjour dans un très bel hôtel à 15 min à pied des rues commerçantes.
10
Okan
19 May 2025
·
Stayed 3 nights
Oldukça temiz bir ortam, personel güleryüzlü ve yardımsever
Oldukça temiz bir ortam, personel güleryüzlü ve yardımsever
6
Ivan
6 Aug 2025
·
Stayed 3 nights
Gorgeous hotel, great swimming pool, beautiful grounds/garden, and turtles by the restaurant! Next to the beautiful park! This wasn’t our first time at this hotel, and we were so looking forward to another treat. Unfortunately, the room smelled strongly of sewage, and the air conditioning barely worked—while being extremely noisy. We complained at reception, and someone was sent to spray the room with air freshener, resulting in a horrible combination of sewage and sweet scents. After further complaints, our room was finally changed the next day. The food in the restaurant was plentiful but didn’t look fresh—ham and bacon had a strange color. I thought that was one off but next two days it looked the same. Croque madame was inedible, eggs with pieces of egg shell, undercooked omelette. I am not fussy eater but sorry my family could not eat it. The staff were not friendly at all, especially around the swimming pool, where they were very rude. No single smile, barely responded with some sound when thanked them in Spanish… Iberostar, please consider that some guests spend a year or longer waiting for their dream holidays and choose your hotel at a significant cost (200 eur per night). Please treat your visitors with care!
Gorgeous hotel, great swimming pool, beautiful grounds/garden, and turtles by the restaurant! Next to the beautiful park! This wasn’t our first time at this hotel, and we were so looking forward to another treat. Unfortunately, the room smelled strongly of sewage, and the air conditioning barely worked—while being extremely noisy. We complained at reception, and someone was sent to spray the room with air freshener, resulting in a horrible combination of sewage and sweet scents. After further complaints, our room was finally changed the next day. The food in the restaurant was plentiful but didn’t look fresh—ham and bacon had a strange color. I thought that was one off but next two days it looked the same. Croque madame was inedible, eggs with pieces of egg shell, undercooked omelette. I am not fussy eater but sorry my family could not eat it. The staff were not friendly at all, especially around the swimming pool, where they were very rude. No single smile, barely responded with some sound when thanked them in Spanish… Iberostar, please consider that some guests spend a year or longer waiting for their dream holidays and choose your hotel at a significant cost (200 eur per night). Please treat your visitors with care!
6
Jean-Luc
25 Apr 2022
·
Stayed 3 nights
Emplacement exceptionnel, juste en sortant de l'hôtel, l'accès aux rues piétonnes et à tous les magasins est presque immédiat. Le petit-déjeuner est impeccable, autant par sa qualité que par son service. Le personnel de l'hôtel est extrêmement sympathique et serviable quand il est sollicité, mais ils n'ont pas l'air de savoir en quoi consiste leur travail respectif. Étant moi-même dans le tourisme de luxe je pense que le problème de cet établissement est le management. Le personnel de réception ne connaît pas les chambres et leurs tailles. De par sa politique d'admission on a l'impression que le Spa ne fait pas partie de l'hôtel, par 16-18⁰C on voit des familles autour de la piscine extérieure parce que les enfants ne sont pas les bienvenus dans le Spa, ce qui est triste c'est que le Spa est vide, payant ou pas. Le menu carte "room-service" est restreint et de faible qualité, le plat de "jamon iberico" à 25€ frôle le vol, un nombre infime de copeaux de jamon rances de 2 cms. Pour notre séjour de 3 nuits, à part le lit de fait chaque jour, le sol n'a pas été aspiré ou balayé une seule fois et aucune poubelle n'a été vidé. Les couloirs de moquette du 4ème étage sont sales et des morceaux de verres cassés se trouvaient devant la porte de notre chambre, le mini-bar n'a pas été ravitaillé ou vérifié, il a fallu appeler 2 fois pour leur demander de venir le ravitailler le dernier soir. Bref, tout le monde est très sympa mais personne ne connait son boulot, la faute à la direction.
Emplacement exceptionnel, juste en sortant de l'hôtel, l'accès aux rues piétonnes et à tous les magasins est presque immédiat. Le petit-déjeuner est impeccable, autant par sa qualité que par son service. Le personnel de l'hôtel est extrêmement sympathique et serviable quand il est sollicité, mais ils n'ont pas l'air de savoir en quoi consiste leur travail respectif. Étant moi-même dans le tourisme de luxe je pense que le problème de cet établissement est le management. Le personnel de réception ne connaît pas les chambres et leurs tailles. De par sa politique d'admission on a l'impression que le Spa ne fait pas partie de l'hôtel, par 16-18⁰C on voit des familles autour de la piscine extérieure parce que les enfants ne sont pas les bienvenus dans le Spa, ce qui est triste c'est que le Spa est vide, payant ou pas. Le menu carte "room-service" est restreint et de faible qualité, le plat de "jamon iberico" à 25€ frôle le vol, un nombre infime de copeaux de jamon rances de 2 cms. Pour notre séjour de 3 nuits, à part le lit de fait chaque jour, le sol n'a pas été aspiré ou balayé une seule fois et aucune poubelle n'a été vidé. Les couloirs de moquette du 4ème étage sont sales et des morceaux de verres cassés se trouvaient devant la porte de notre chambre, le mini-bar n'a pas été ravitaillé ou vérifié, il a fallu appeler 2 fois pour leur demander de venir le ravitailler le dernier soir. Bref, tout le monde est très sympa mais personne ne connait son boulot, la faute à la direction.
10
Peter
31 May 2023
·
Stayed 2 nights
Staying at the Grand Mencey was an incredible experience. The hotel is beautiful. The staff are fantastic. Everything is spotless. The breakfast included with our room was delicious. We actually changed our vacation plans to come back to this hotel for three more nights we liked it so much and I hope we come back again soon.
Staying at the Grand Mencey was an incredible experience. The hotel is beautiful. The staff are fantastic. Everything is spotless. The breakfast included with our room was delicious. We actually changed our vacation plans to come back to this hotel for three more nights we liked it so much and I hope we come back again soon.
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AI-generated summary based on recent guest reviews
Rooms
Rooms are often spacious and comfortable with garden or pool views and balconies, but recurring comments note dated decor, occasional air-conditioning issues, nighttime noise, firm or sagging mattresses, dim lighting, limited outlets and scarce in-room tea/kettle provisions.
Related guest reviews
10
Alex
25 Jan 2026
·
Stayed 9 nights
This hotel gets pretty much everything right: comfy large bed, large bathroom, an air conditioner that is both quiet and effective, friendly staff, especially housekeeping. Parking is relatively expensive, but there is an area behind the hotel where you can usually park free of charge. As well as a restaurant, there is a nice outdoor informal cafe that also serves food. Highly recommended.
This hotel gets pretty much everything right: comfy large bed, large bathroom, an air conditioner that is both quiet and effective, friendly staff, especially housekeeping. Parking is relatively expensive, but there is an area behind the hotel where you can usually park free of charge. As well as a restaurant, there is a nice outdoor informal cafe that also serves food. Highly recommended.
8
James
19 Jun 2025
·
Stayed 2 nights
Since the doors to the bathroom are glass and don’t close the lights in the bathroom should have dimmers so going to the toilet at night does not disturb the others sleeping. The shower temperature was hard to control , getting slowly too hot or slowly too cold. The mattress was too firm For me. Staff was very friendly and accommodating. The room service and restaurant food was great and the staff accommodated gluten free very well. Overall great experience!
Since the doors to the bathroom are glass and don’t close the lights in the bathroom should have dimmers so going to the toilet at night does not disturb the others sleeping. The shower temperature was hard to control , getting slowly too hot or slowly too cold. The mattress was too firm For me. Staff was very friendly and accommodating. The room service and restaurant food was great and the staff accommodated gluten free very well. Overall great experience!
6
Daniel
24 Feb 2026
·
Stayed 7 nights
Mattresses were in bad shape and we were told they could not be changed (even though there is a room of spare mattresses) and there were no other rooms free. We had to upgrade to a suite to get better mattresses. The suite was nice and the mattresses slightly better but still had dips. We both needed a massage after the stay.
Mattresses were in bad shape and we were told they could not be changed (even though there is a room of spare mattresses) and there were no other rooms free. We had to upgrade to a suite to get better mattresses. The suite was nice and the mattresses slightly better but still had dips. We both needed a massage after the stay.
2
Angela
22 Sept 2025
·
Stayed 14 nights
This was booked as a five star hotel, it was a five star hotel with 3 star rooms, amenities and guest care. Had much better service at Premier inn at a third of the cost. Budget hotel with premium prices. Check in staff were unhelpful. When we went into our room there was an awful smell from the fridge, the air con was not working the room had poor light so put on the standard lamp that didn’t work either. Went down to the desk to speak with them and explained the problems and said perhaps we were doing something wrong. There was no instruction for anything. I was told by Rosa that I was British and she thought it was typical of us to complain about nothing because I was English. She made me feel very uncomfortable and it turned out the fridge was broken and needed to be replaced, the lamp was broken and was replaced and the air con was not working so someone had to go into the loft to fix it. Not at any time was there an apology or anyvsupport. They would take out dirty towels and not replace them, we do not drink coffee so they took out the machine and provided a kettle but to get t bags or milk was like pulling teeth. In the end we just bought them from the local shop. We just as well gone self catering because that was what we were doing. Thank goodness for the local spar. Noisy emptying recycling banks at 10.30pm lots of traffic noise. Verandas had no privacy. No way is this a 5 star hotel. At a stretch it is a budget hotel with pretty interior.
This was booked as a five star hotel, it was a five star hotel with 3 star rooms, amenities and guest care. Had much better service at Premier inn at a third of the cost. Budget hotel with premium prices. Check in staff were unhelpful. When we went into our room there was an awful smell from the fridge, the air con was not working the room had poor light so put on the standard lamp that didn’t work either. Went down to the desk to speak with them and explained the problems and said perhaps we were doing something wrong. There was no instruction for anything. I was told by Rosa that I was British and she thought it was typical of us to complain about nothing because I was English. She made me feel very uncomfortable and it turned out the fridge was broken and needed to be replaced, the lamp was broken and was replaced and the air con was not working so someone had to go into the loft to fix it. Not at any time was there an apology or anyvsupport. They would take out dirty towels and not replace them, we do not drink coffee so they took out the machine and provided a kettle but to get t bags or milk was like pulling teeth. In the end we just bought them from the local shop. We just as well gone self catering because that was what we were doing. Thank goodness for the local spar. Noisy emptying recycling banks at 10.30pm lots of traffic noise. Verandas had no privacy. No way is this a 5 star hotel. At a stretch it is a budget hotel with pretty interior.
10
Gamal
23 Feb 2026
·
Stayed 4 nights
The room was very clean and spacious with a nice balcony.
The room was very clean and spacious with a nice balcony.
8
Irene
21 Mar 2025
·
Stayed 3 nights
Das Hotel ist ein grosses, ehrwürdiges Gebäude mit Balkonen auf den schönen Garten und Pool. Schwimmen im Spa kostet für 1.5 Std. zusätzlich 20 Euros. Das Frühstück ist empfehlenswert. Die Einrichtung des Zimmers ist nicht sehr modern. Die Holzläden kann man nicht ganz öffnen, deshalb ist es im Zimmer etwas dunkel. Die Beleuchtung ist knapp. Das Hotel ist nah bei einem Park etwas oberhalb von der Einkaufsstrasse und mit Bushaltestelle. Das Auto parkt man am besten in der Tiefgarage für 12 Euros pro Tag, Parkplätze findet man ausserhalb keine. Es gab keinen Willkommensdrink oder Früchte im Zimmer wie in andern 5* Hotels. Für 2-3 Nächte ok, aber ich bevorzuge ein 4*Iberostarhotel in Strandnähe.
Das Hotel ist ein grosses, ehrwürdiges Gebäude mit Balkonen auf den schönen Garten und Pool. Schwimmen im Spa kostet für 1.5 Std. zusätzlich 20 Euros. Das Frühstück ist empfehlenswert. Die Einrichtung des Zimmers ist nicht sehr modern. Die Holzläden kann man nicht ganz öffnen, deshalb ist es im Zimmer etwas dunkel. Die Beleuchtung ist knapp. Das Hotel ist nah bei einem Park etwas oberhalb von der Einkaufsstrasse und mit Bushaltestelle. Das Auto parkt man am besten in der Tiefgarage für 12 Euros pro Tag, Parkplätze findet man ausserhalb keine. Es gab keinen Willkommensdrink oder Früchte im Zimmer wie in andern 5* Hotels. Für 2-3 Nächte ok, aber ich bevorzuge ein 4*Iberostarhotel in Strandnähe.
6
Antonio
14 Mar 2025
·
Stayed 4 nights
La habitación empieza a estar desfasada. Poco en bufes no hay cargadores de USB, realmente tuve que desconectar nevera para poder conectar el portátil. Para un hotel de 5 estrellas no había ni cepillo de dientes, maquinilla de afeitar, tuve que pedirlo dos veces para que finalmente me llegará. Habitación poco luminosa.
La habitación empieza a estar desfasada. Poco en bufes no hay cargadores de USB, realmente tuve que desconectar nevera para poder conectar el portátil. Para un hotel de 5 estrellas no había ni cepillo de dientes, maquinilla de afeitar, tuve que pedirlo dos veces para que finalmente me llegará. Habitación poco luminosa.
8
Alison
12 Mar 2023
·
Stayed 2 nights
Centrally located property, well maintained. Our junior suite was located near a restaurant so we were kept up by noises until they closed. The breakfast buffet had many options but I didn’t feel it was as sanitary as you would expect for 5 star
Centrally located property, well maintained. Our junior suite was located near a restaurant so we were kept up by noises until they closed. The breakfast buffet had many options but I didn’t feel it was as sanitary as you would expect for 5 star
8
Finn
17 Dec 2025
·
Stayed 3 nights
No parasolls at the balcony. We expect a welcomst drink on a 5 star hotel. No possibility for making tea in the room. Wood on balcony needs painting. Otherwise super hotel, lovely staff and great location.
No parasolls at the balcony. We expect a welcomst drink on a 5 star hotel. No possibility for making tea in the room. Wood on balcony needs painting. Otherwise super hotel, lovely staff and great location.
6
Ivan
6 Aug 2025
·
Stayed 3 nights
Gorgeous hotel, great swimming pool, beautiful grounds/garden, and turtles by the restaurant! Next to the beautiful park! This wasn’t our first time at this hotel, and we were so looking forward to another treat. Unfortunately, the room smelled strongly of sewage, and the air conditioning barely worked—while being extremely noisy. We complained at reception, and someone was sent to spray the room with air freshener, resulting in a horrible combination of sewage and sweet scents. After further complaints, our room was finally changed the next day. The food in the restaurant was plentiful but didn’t look fresh—ham and bacon had a strange color. I thought that was one off but next two days it looked the same. Croque madame was inedible, eggs with pieces of egg shell, undercooked omelette. I am not fussy eater but sorry my family could not eat it. The staff were not friendly at all, especially around the swimming pool, where they were very rude. No single smile, barely responded with some sound when thanked them in Spanish… Iberostar, please consider that some guests spend a year or longer waiting for their dream holidays and choose your hotel at a significant cost (200 eur per night). Please treat your visitors with care!
Gorgeous hotel, great swimming pool, beautiful grounds/garden, and turtles by the restaurant! Next to the beautiful park! This wasn’t our first time at this hotel, and we were so looking forward to another treat. Unfortunately, the room smelled strongly of sewage, and the air conditioning barely worked—while being extremely noisy. We complained at reception, and someone was sent to spray the room with air freshener, resulting in a horrible combination of sewage and sweet scents. After further complaints, our room was finally changed the next day. The food in the restaurant was plentiful but didn’t look fresh—ham and bacon had a strange color. I thought that was one off but next two days it looked the same. Croque madame was inedible, eggs with pieces of egg shell, undercooked omelette. I am not fussy eater but sorry my family could not eat it. The staff were not friendly at all, especially around the swimming pool, where they were very rude. No single smile, barely responded with some sound when thanked them in Spanish… Iberostar, please consider that some guests spend a year or longer waiting for their dream holidays and choose your hotel at a significant cost (200 eur per night). Please treat your visitors with care!
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AI-generated summary based on recent guest reviews
Service
Staff are widely described as friendly, attentive and professional. However, several reviews cite slow or uncommunicative check-in, uneven restaurant service, missed VIP perks or upselling, and occasional rudeness.
Related guest reviews
10
Pratik
15 Oct 2025
·
Stayed 5 nights
Amazing service
Amazing service
8
Amanda
19 Jun 2025
·
Stayed 1 night
Todo estaba bien excepto las recepcionistas flojas, al llegar a las 14.30h la habitación no estaba, sin problemas, pero nos dijeron que íbamos a recibir un mensaje cuando estaba, tomamos algo en el bar y a las 15.30h todavía nada y fuimos a recepción con otra chica. La habitación estaba preparada. Preguntamos por los extras de Expedia VIP/silver y nos iban a llamar a la habitación para informarnos. No recibimos ninguna llamada. Tampoco nos informaron sobre la media pension, pensamos que la cena era tipo buffet.
Todo estaba bien excepto las recepcionistas flojas, al llegar a las 14.30h la habitación no estaba, sin problemas, pero nos dijeron que íbamos a recibir un mensaje cuando estaba, tomamos algo en el bar y a las 15.30h todavía nada y fuimos a recepción con otra chica. La habitación estaba preparada. Preguntamos por los extras de Expedia VIP/silver y nos iban a llamar a la habitación para informarnos. No recibimos ninguna llamada. Tampoco nos informaron sobre la media pension, pensamos que la cena era tipo buffet.
8
Frank
29 Dec 2024
·
Stayed 7 nights
El Hotel Mencey sigue siguiendo un icono en Santa Cruz. Lástima que aunque muy amables, el personal dista de ser profesional, probablemente por falta de rotación y entrenamiento. En esta ocasión no se repetaron ni ofrecieron privilegios VIP Access sino cuando los solicitamos en la cuenta en el check-out. Para los que reservan buscando un trato especial por su estatus serán decepcionados!
El Hotel Mencey sigue siguiendo un icono en Santa Cruz. Lástima que aunque muy amables, el personal dista de ser profesional, probablemente por falta de rotación y entrenamiento. En esta ocasión no se repetaron ni ofrecieron privilegios VIP Access sino cuando los solicitamos en la cuenta en el check-out. Para los que reservan buscando un trato especial por su estatus serán decepcionados!
10
Barbara
28 Aug 2024
·
Stayed 4 nights
The staff was very friendly, kind and able to address all our needs during our stay. The buffet for breakfast was AMAZING!! you cant miss this, the variety of food is incredible, really really great! and for an affordable price. The hotel itself is gorgeous, you get your room service everyday, the restaurants, bar inside the property are beautiful, the pool area is clean with towels available at all times. The SPA receptionist was not very friendly, that is the only thing I wanted to point it out, she acted like she does not care if you get the service you want nor even explain the service they offer and how it works. But the Hotel itself is amazing and I will gave it 9 out 10.
The staff was very friendly, kind and able to address all our needs during our stay. The buffet for breakfast was AMAZING!! you cant miss this, the variety of food is incredible, really really great! and for an affordable price. The hotel itself is gorgeous, you get your room service everyday, the restaurants, bar inside the property are beautiful, the pool area is clean with towels available at all times. The SPA receptionist was not very friendly, that is the only thing I wanted to point it out, she acted like she does not care if you get the service you want nor even explain the service they offer and how it works. But the Hotel itself is amazing and I will gave it 9 out 10.
10
Liz
22 Jan 2026
·
Stayed 7 nights
Fantastic stay . Very well organised hotel . Everyone pleasant and helpful
Fantastic stay . Very well organised hotel . Everyone pleasant and helpful
4
Ian
3 Feb 2026
·
Stayed 1 night
Check in was dismal. Said they would text when room ready. No text. Enquired in person at 3:00 and told room still not ready. No apology.
Check in was dismal. Said they would text when room ready. No text. Enquired in person at 3:00 and told room still not ready. No apology.
6
Bent
10 Feb 2024
·
Stayed 2 nights
Deilig hotell med god service, men dessverre en concierge ved navn Paula som burde finne seg en annen jobb.
Deilig hotell med god service, men dessverre en concierge ved navn Paula som burde finne seg en annen jobb.
10
Richard
12 Sept 2025
·
Stayed 4 nights
What a beautiful place to stay. Nothing was to much trouble from the staff. Everyone has been so help and friendly and hard working. This hotel have been nothing short of outstanding.
What a beautiful place to stay. Nothing was to much trouble from the staff. Everyone has been so help and friendly and hard working. This hotel have been nothing short of outstanding.
6
Afshin
28 Jan 2023
·
Stayed 2 nights
The hotel itself is totally fine, but the restaurant was a disaster. The dinner experience ruined it for us. Despite what the reviews say, there are many excellent restaurants on the other side of the street. Dinner: They took 2.5 hours to serve our dinner! This ruined our night and left us with a negative impression of the hotel. Bar: Because of the reviews, I had high hopes. They only served overpriced, bad cocktails. Breakfast: Overpriced but high quality. If you come here, don't book any food services, and you'll have a fantastic stay.
The hotel itself is totally fine, but the restaurant was a disaster. The dinner experience ruined it for us. Despite what the reviews say, there are many excellent restaurants on the other side of the street. Dinner: They took 2.5 hours to serve our dinner! This ruined our night and left us with a negative impression of the hotel. Bar: Because of the reviews, I had high hopes. They only served overpriced, bad cocktails. Breakfast: Overpriced but high quality. If you come here, don't book any food services, and you'll have a fantastic stay.
8
Thom
5 Nov 2025
·
Stayed 5 nights
Nos alojamos cinco noches en el hotel Mencey. La primera impresión no fue la mejor: al llegar, esperamos unos 20 minutos para hacer el check-in pese a haberlo completado online. Se agradecerían máquinas de auto check-in para agilizar el proceso. El recepcionista fue amable y profesional. Habíamos solicitado una habitación con bañera, pero nos asignaron una con ducha. Tras comentarlo, nos pidieron volver al día siguiente y cumplieron, aunque el tapón del desagüe estaba roto (lo repararon después). Al regresar esa tarde, encontramos una botella de cava y unas tartaletas como detalle de cortesía, gesto que agradecimos mucho. Los restaurantes y bares ofrecen buena calidad, aunque en momentos puntuales el personal parecía sobrecargado. La piscina de agua salada es agradable, pero el servicio en la zona es algo lento. La habitación, una vez solucionado el problema, resultó cómoda y muy limpia. El edificio es precioso, con una ubicación excelente y un aire clásico muy elegante. Recomendaría el Mencey como un sólido hotel de 4 estrellas. Para alcanzar el nivel de un auténtico 5 estrellas, le faltan ciertos detalles que anticipen las necesidades del huésped y una política menos enfocada en cobrar por cada extra.
Nos alojamos cinco noches en el hotel Mencey. La primera impresión no fue la mejor: al llegar, esperamos unos 20 minutos para hacer el check-in pese a haberlo completado online. Se agradecerían máquinas de auto check-in para agilizar el proceso. El recepcionista fue amable y profesional. Habíamos solicitado una habitación con bañera, pero nos asignaron una con ducha. Tras comentarlo, nos pidieron volver al día siguiente y cumplieron, aunque el tapón del desagüe estaba roto (lo repararon después). Al regresar esa tarde, encontramos una botella de cava y unas tartaletas como detalle de cortesía, gesto que agradecimos mucho. Los restaurantes y bares ofrecen buena calidad, aunque en momentos puntuales el personal parecía sobrecargado. La piscina de agua salada es agradable, pero el servicio en la zona es algo lento. La habitación, una vez solucionado el problema, resultó cómoda y muy limpia. El edificio es precioso, con una ubicación excelente y un aire clásico muy elegante. Recomendaría el Mencey como un sólido hotel de 4 estrellas. Para alcanzar el nivel de un auténtico 5 estrellas, le faltan ciertos detalles que anticipen las necesidades del huésped y una política menos enfocada en cobrar por cada extra.
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AI-generated summary based on recent guest reviews
Location
Central, park-side location that feels calm yet is walkable to Santa Cruz sights, restaurants and transport; convenient for cruise travelers too.
Related guest reviews
10
Wayne
1 Mar 2023
·
Stayed 3 nights
This is a wonderful property located right near a very beautiful park and centrally located. The hotel and amenities are top quality and the staff is excellent.
This is a wonderful property located right near a very beautiful park and centrally located. The hotel and amenities are top quality and the staff is excellent.
8
Frank
29 Dec 2022
·
Stayed 3 nights
The building and setting is unique and beautiful. The location is very convenient but still secluded enough to be quiet. The garden is incredible.
The building and setting is unique and beautiful. The location is very convenient but still secluded enough to be quiet. The garden is incredible.
10
Greg
21 Dec 2025
·
Stayed 2 nights
Great location. Pretty facilities. Great breakfast. Helpful staff. Great pace for a few days in Santa Cruz.
Great location. Pretty facilities. Great breakfast. Helpful staff. Great pace for a few days in Santa Cruz.
10
Bruce
4 May 2025
·
Stayed 1 night
great hotel. great location
great hotel. great location
10
Santeri
18 Apr 2024
·
Stayed 2 nights
Hotel was very nice! Breakfast was exellent. Perfect location.
Hotel was very nice! Breakfast was exellent. Perfect location.
10
Suzanne
10 Apr 2024
·
Stayed 1 night
Great location for cruise passengers especially if they can land at the small airport in the north. Taxi ride from the larger international airport in the south can be quite costly.
Great location for cruise passengers especially if they can land at the small airport in the north. Taxi ride from the larger international airport in the south can be quite costly.
10
Richard
6 Feb 2025
·
Stayed 2 nights
Sehr schönes Hotel im ruhigen Teil der Stadt. Schöner Park gegenüber.
Sehr schönes Hotel im ruhigen Teil der Stadt. Schöner Park gegenüber.
10
Philip
27 Dec 2025
·
Stayed 3 nights
Fantastic hotel, very convenient for the city.
Fantastic hotel, very convenient for the city.
10
Ulf
23 Jul 2025
·
Stayed 2 nights
Mycket bekväm bas för ett affärsbesök i Santa Cruz. Utsikten mot trädgården är ett stort plus. Frukosten är av världsklass. Fint läge nära en fantastisk park och gångavstånd till shopping och restauranger.
Mycket bekväm bas för ett affärsbesök i Santa Cruz. Utsikten mot trädgården är ett stort plus. Frukosten är av världsklass. Fint läge nära en fantastisk park och gångavstånd till shopping och restauranger.
10
Martin
3 Jan 2025
·
Stayed 1 night
Vi brukar bo på AC Marriott när vi är i Santa Cruz, men kommer framöver fortsätta bo på den här trevliga resorten. Hotellet ligger nära en mycket vacker park och du har bara några minuters promenad till restauranger och shopping. Tack till alla i hotellteamet för ett mycket fint bemötande.
Vi brukar bo på AC Marriott när vi är i Santa Cruz, men kommer framöver fortsätta bo på den här trevliga resorten. Hotellet ligger nära en mycket vacker park och du har bara några minuters promenad till restauranger och shopping. Tack till alla i hotellteamet för ett mycket fint bemötande.
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AI-generated summary based on recent guest reviews
Dining
Breakfast is frequently highlighted for quality and variety. Dinner and bar experiences are mixed, with reports of slow service, inconsistent dishes and charges for plain water; half-board à la carte service is appreciated.
Related guest reviews
10
Jacqueline
10 Apr 2024
·
Stayed 1 night
This hotel is beautiful!! We stayed here 1 night before a cruise. Everything about this hotel is lovely. They even have a turtle pond near the pool. Their buffet in the main restaurant was amazing….both for dinner and breakfast.
This hotel is beautiful!! We stayed here 1 night before a cruise. Everything about this hotel is lovely. They even have a turtle pond near the pool. Their buffet in the main restaurant was amazing….both for dinner and breakfast.
10
Ivan
29 Jul 2024
·
Stayed 3 nights
Fantastic stay. Didn’t expect to queue for breakfast 15min, otherwise great. Breakfast options could be improved, especially for children. The room was great. Enjoyed the swimming pool. Would come back.
Fantastic stay. Didn’t expect to queue for breakfast 15min, otherwise great. Breakfast options could be improved, especially for children. The room was great. Enjoyed the swimming pool. Would come back.
10
Greg
21 Dec 2025
·
Stayed 2 nights
Great location. Pretty facilities. Great breakfast. Helpful staff. Great pace for a few days in Santa Cruz.
Great location. Pretty facilities. Great breakfast. Helpful staff. Great pace for a few days in Santa Cruz.
10
Ruth
7 Apr 2023
·
Had a lovely stay at the Iberostar Heritage Grand Mencey. Lovely old building with good facilities. Well located near public transport, city centre and a pleasant little park. Loved: The comfortable bed, the pool and pool area, the spa facilities, the friendly and attentive staff, the amazing buffet breakfast that included an unprecedented amount of vegan options Negatives: 1. Lack of decent pillows - one little square pillow and a thin rectangle was not comfortable or supportive. I’d expect more from a 5-star hotel. 2. When we arrived there was a strong musty, wet towel smell in the bathroom. It never really went away and we were greeted by in on most returns to the room. Unsure if it was a smell from the pipes? 3. Not enough clothes hangers and a lack of places to hang wet towels. 4. Spa treatments lovely, but the price of them is quite high. 5. Tea bags in the room would have been nice. 6. Given the thought put into it at breakfast I would have liked to see more vegetarian/vegan options in the hotel restaurants/bar.
Had a lovely stay at the Iberostar Heritage Grand Mencey. Lovely old building with good facilities. Well located near public transport, city centre and a pleasant little park. Loved: The comfortable bed, the pool and pool area, the spa facilities, the friendly and attentive staff, the amazing buffet breakfast that included an unprecedented amount of vegan options Negatives: 1. Lack of decent pillows - one little square pillow and a thin rectangle was not comfortable or supportive. I’d expect more from a 5-star hotel. 2. When we arrived there was a strong musty, wet towel smell in the bathroom. It never really went away and we were greeted by in on most returns to the room. Unsure if it was a smell from the pipes? 3. Not enough clothes hangers and a lack of places to hang wet towels. 4. Spa treatments lovely, but the price of them is quite high. 5. Tea bags in the room would have been nice. 6. Given the thought put into it at breakfast I would have liked to see more vegetarian/vegan options in the hotel restaurants/bar.
10
Daniel
17 Mar 2024
·
Stayed 3 nights
Un magnifique hôtel de tradition… Ah, si tous les hôtels Iberostar étaient comme ça! En ville, mais dans les jardins de l’hôtel nous sommes en pleine villégiature. Nous avions très exceptionnellement choisi la formule demi-pension. La prestation reçue a été vraiment étonnante et dans le meilleur sens: service à la table très chic - les plats servis sous cloche d’argent, des spéciaux du jour, mais toute la carte est également disponible et cela dans une très belle salle à manger.
Un magnifique hôtel de tradition… Ah, si tous les hôtels Iberostar étaient comme ça! En ville, mais dans les jardins de l’hôtel nous sommes en pleine villégiature. Nous avions très exceptionnellement choisi la formule demi-pension. La prestation reçue a été vraiment étonnante et dans le meilleur sens: service à la table très chic - les plats servis sous cloche d’argent, des spéciaux du jour, mais toute la carte est également disponible et cela dans une très belle salle à manger.
10
Nils
23 Sept 2025
·
Stayed 3 nights
Tolles Mittagessen, Personal durchwachsen und Abendessen immer mit der gleichen Karte. Das ist bei längeren Aufenthalten dann schwierig. Variieren kann dieses nur immer die Tagesempfehlung. Teils super unmotiviertes Personal. Beim Lunch hingegen auf der Terrasse neben dem Pool sehr gute Speisenauswahl. Toller Poolservice durch Carlos. Gute Auswahl beim Frühstück mit frischen Eierspeisen und super Säften (frisch gepresst und große Obstauswahl. Spa gegen Aufpreis möglich, sehr schöne großzügige und grüne Hotelanlage und ein gutes Gym. Parken gegen Aufpreis 12,-€ pro Tag im Parkhaus möglich. Super bequeme Betten und ein schönes Zimmer zum Innenhof (Poolsicht). Negativ zu erwähnen ist der Kaffee. Hier kann man nur den Filterkaffee trinken. Alles andere ungenießbar.
Tolles Mittagessen, Personal durchwachsen und Abendessen immer mit der gleichen Karte. Das ist bei längeren Aufenthalten dann schwierig. Variieren kann dieses nur immer die Tagesempfehlung. Teils super unmotiviertes Personal. Beim Lunch hingegen auf der Terrasse neben dem Pool sehr gute Speisenauswahl. Toller Poolservice durch Carlos. Gute Auswahl beim Frühstück mit frischen Eierspeisen und super Säften (frisch gepresst und große Obstauswahl. Spa gegen Aufpreis möglich, sehr schöne großzügige und grüne Hotelanlage und ein gutes Gym. Parken gegen Aufpreis 12,-€ pro Tag im Parkhaus möglich. Super bequeme Betten und ein schönes Zimmer zum Innenhof (Poolsicht). Negativ zu erwähnen ist der Kaffee. Hier kann man nur den Filterkaffee trinken. Alles andere ungenießbar.
10
Alexander
27 Jun 2025
·
Stayed 12 nights
Stayed here many times over the years. Been about 5 years since last visit and delighted to say that it’s better than ever. Staff are wonderful and friendly. Best hotel buffet breakfast that I’ve experienced. Public spaces great and fantastic pool area to relax and chill.
Stayed here many times over the years. Been about 5 years since last visit and delighted to say that it’s better than ever. Staff are wonderful and friendly. Best hotel buffet breakfast that I’ve experienced. Public spaces great and fantastic pool area to relax and chill.
6
Afshin
28 Jan 2023
·
Stayed 2 nights
The hotel itself is totally fine, but the restaurant was a disaster. The dinner experience ruined it for us. Despite what the reviews say, there are many excellent restaurants on the other side of the street. Dinner: They took 2.5 hours to serve our dinner! This ruined our night and left us with a negative impression of the hotel. Bar: Because of the reviews, I had high hopes. They only served overpriced, bad cocktails. Breakfast: Overpriced but high quality. If you come here, don't book any food services, and you'll have a fantastic stay.
The hotel itself is totally fine, but the restaurant was a disaster. The dinner experience ruined it for us. Despite what the reviews say, there are many excellent restaurants on the other side of the street. Dinner: They took 2.5 hours to serve our dinner! This ruined our night and left us with a negative impression of the hotel. Bar: Because of the reviews, I had high hopes. They only served overpriced, bad cocktails. Breakfast: Overpriced but high quality. If you come here, don't book any food services, and you'll have a fantastic stay.
8
Mark
10 Feb 2025
·
Stayed 7 nights
A great hotel, but not a 5 star. Staff service was intermittent, particularly in the restaurant at breakfast and dinner. One dinner was excellent, the next, the fish was over cooked and too salty. Could have been so much better
A great hotel, but not a 5 star. Staff service was intermittent, particularly in the restaurant at breakfast and dinner. One dinner was excellent, the next, the fish was over cooked and too salty. Could have been so much better
8
Darryl
17 Nov 2025
·
Stayed 1 night
Disappointed that they charge for plain water in the restaurants. Not sparkling, bottled or specialty water, but just water.
Disappointed that they charge for plain water in the restaurants. Not sparkling, bottled or specialty water, but just water.
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AI-generated summary based on recent guest reviews
10
John
2 weeks ago
·
Stayed 1 night
Very helpful staff, everything spotless, great facilities,
Very helpful staff, everything spotless, great facilities,
8
Juan
2 Aug 2026
·
Stayed 3 nights
Good location with very nice pool and helpful staff
Good location with very nice pool and helpful staff
10
David
10 Jul 2026
·
Stayed 4 nights
Great service as always, lovely hotel with great staff. I had a small problem with the air conditioner which was fixed in no time while I was out for dinner. Breakfast was something for everyone and the orange juice is amazing!
Great service as always, lovely hotel with great staff. I had a small problem with the air conditioner which was fixed in no time while I was out for dinner. Breakfast was something for everyone and the orange juice is amazing!
10
Helene
20 Jun 2026
·
Stayed 1 night
Beautifully designed rooms, had a garden outlook which was wonderful. The spa was a nice place to relax. Great pool with towels provided. Amazing staff who always went the extra mile and were so thoughtful and attentive. Lovely food, good wine selection including local wines.
Beautifully designed rooms, had a garden outlook which was wonderful. The spa was a nice place to relax. Great pool with towels provided. Amazing staff who always went the extra mile and were so thoughtful and attentive. Lovely food, good wine selection including local wines.
10
Alexander Craig
18 Jun 2026
·
Stayed 11 nights
Always a delight to return to the Mencey. Wonderful staff and amenities. Great place to relax by outdoor pool, which is serene, set within beautiful garden. Good location with only a few minutes walk to the centre of Santa Cruz.
Always a delight to return to the Mencey. Wonderful staff and amenities. Great place to relax by outdoor pool, which is serene, set within beautiful garden. Good location with only a few minutes walk to the centre of Santa Cruz.
FAQs about Iberostar Heritage Grand Mencey
Is parking available at the property?
Limited parking is available onsite. Nearby parking is also available for a fee of approximately EUR 12 per day, located 66 feet away.
What type of breakfast is offered and what are the serving hours?
Buffet breakfasts are available daily from 7:00 AM to 10:30 AM for a fee of approximately EUR 20 to 30 for adults and children.
What are the standard check-in and check-out times?
Check-in is from 3:00 PM until 11:59 PM, and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request and could incur additional charges.
What accessibility features are available for guests with disabilities?
The property features step-free entrances and wheelchair-accessible facilities in public areas and rooms. Specific details about bathrooms and pool access features are not provided.
Where is the property located in relation to key landmarks?
The property is located just steps from Rambla de Santa Cruz and Garcia Sanabria Park. It is approximately 2.3 miles (3.8 km) from Tenerife Beaches and 8.8 miles (14.1 km) from Teresitas Beach.
Does the property have a swimming pool?
Yes, the property features an outdoor heated pool and an indoor pool. The operational hours and seasonal availability are not specified.
What are the policies for guests staying with children?
Up to 2 children aged 12 years old and younger can stay for free when occupying the parent or guardian's room, using existing bedding.
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Instant AI responses are based on hotel information
Prices for upcoming dates
November 2026
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December 2026
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-11-10: 245.24778531994627USD
- 2026-11-11: 209.05890623501585USD
- 2026-11-12: 234.25542USD
- 2026-11-13: 183.7316185157776USD
- 2026-11-14: 200.2974427878113USD
- 2026-11-15: 183.7316185157776USD
- 2026-11-16: 185.34987598718263USD
- 2026-11-17: 184.7246188694458USD
- 2026-11-18: 185.1484129489746USD
- 2026-11-19: 183.23880343084716USD
- 2026-11-20: 182.92501742971803USD
- 2026-11-21: 185.00048161532592USD
- 2026-11-22: 183.86703926028443USD
- 2026-11-23: 167.76946846755982USD
- 2026-11-24: 167.18046652651978USD
- 2026-11-25: 168.440802USD
- 2026-11-26: 168.21697309222412USD
- 2026-11-27: 168.440802USD
- 2026-11-28: 167.5913074654541USD
- 2026-11-29: 167.18046652651978USD
- 2026-11-30: 168.0694843100281USD
- 2026-12-01: 168.2015688974304USD
- 2026-12-02: 168.25147508432008USD
- 2026-12-03: 168.3068450795288USD
- 2026-12-04: 168.440802USD
- 2026-12-05: 168.440802USD
- 2026-12-06: 168.440802USD
- 2026-12-07: 166.6301367739563USD
- 2026-12-08: 167.93739972262574USD
- 2026-12-09: 167.43743572961426USD
- 2026-12-10: 152.17305315252685USD
- 2026-12-11: 152.77020825302125USD
- 2026-12-12: 152.77020825302125USD
- 2026-12-13: 152.73000415567017USD
- 2026-12-14: 152.77020825302125USD
- 2026-12-15: 151.342367054718USD
- 2026-12-16: 150.42369832388306USD
- 2026-12-17: 152.77020825302125USD
- 2026-12-18: 152.77020825302125USD
- 2026-12-19: 150.7594757279663USD
- 2026-12-20: 151.57925123034667USD
- 2026-12-21: 229.6545699923401USD
- 2026-12-22: 229.35882647351073USD
- 2026-12-23: 229.1747591116333USD
- 2026-12-24: 797.8133759069824USD
- 2026-12-25: 797.8133759069824USD
- 2026-12-26: 797.8133759069824USD
- 2026-12-27: 913.883183680664USD
- 2026-12-28: 913.883183680664USD
- 2026-12-29: 913.883183680664USD
- 2026-12-30: 913.883183680664USD
- 2026-12-31: 912.4086703253174USD
- 2027-01-01: 963.2462578106689USD
- 2027-01-02: 913.883183680664USD
- 2027-01-03: 169.556304USD
- 2027-01-04: 167.84922985629274USD
- 2027-01-05: 169.556304USD
- 2027-01-06: 169.556304USD
- 2027-01-07: 169.556304USD
- 2027-01-08: 169.5203381838684USD
- 2027-01-09: 169.556304USD
- 2027-01-10: 169.556304USD
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. This property enforces a smart-casual dress code at all restaurants, which includes long trousers for men. Shorts, swimsuits, sleeveless clothing, flip-flops are not permitted and closed shoes are required. This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
- This property accepts credit cards, debit cards, and cash
- Safety features at this property include a fire extinguisher and a smoke detector
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- This property is professionally cleaned
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- The property is professionally cleaned.
Business details
Property registration number H-38-4-0000005
- Fee for buffet breakfast: approximately EUR 20 to 30 for adults, and EUR 20 to 30 for children
- Nearby parking fee: EUR 12 per day (66 ft away)
- Facilities fee: EUR 20 per person, per day and includes use of: spa
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Restaurant
Swimming pool
Business centre
Room service
Tour desk
Services
Business centre
Tour desk
Dry cleaning
Housekeeping
Banquet facilities
Currency exchange
Safe-deposit box
Luggage storage
Designated smoking area
Express check-in/check-out
Self laundry
24-Hour Front Desk
Activities
Swimming pool
Casino
Garden
Pool indoor
Pool outdoor
Outdoor heated pool
Live music
Pool (Indoor)
Outdoor Furniture
Pool (Seasonal Outdoor)
Terrace
Fitness Center (nearby)
General
Room service
Restaurant
Non-smoking rooms
Sauna
Hot tub/Jacuzzi
Steam room
Massage
Solarium
Spa & wellness centre
Body treatments
Facial treatments
Breakfast in the room
Beach Sun Loungers
Snack Bar/Deli
Parking
Parking
Parking (Limited)
Parking Onsite
Internet
Free wi-fi