Name: Tru By Hilton Lewisville Vista Ridge Mall
Address: 795 E. Vista Ridge Mall Drive, Lewisville, Texas, US
Price range: 79 $US–150 $US per night
Rating: 8.23

Ce qu'en disent des voyageurs

Au Tru By Hilton Lewisville Vista Ridge Mall, les voyageurs apprécient les chambres propres et modernes ainsi que l'emplacement pratique à proximité des boutiques et des restaurants, mais signalent également des inconvénients tels que le bruit nocturne, un petit-déjeuner inégal et des problèmes d'installation comme la fermeture de la piscine et un manque de produits à la boutique.

Les chambres sont minimalistes et plutôt petites, avec un espace de rangement limité et moins de commodités dans la chambre que dans les hôtels traditionnels. Les commentaires sur le service varient d'un personnel véritablement aimable et serviable à un personnel impoli ou insensible, certaines demandes ne étant pas traitées rapidement. Le service de ménage est assuré un jour sur deux, et plusieurs clients ont signalé des oublis de ménage ou des articles de toilette vides. Attendez-vous à un séjour simple et sans fioritures qui privilégie l'emplacement et le rapport qualité-prix.

Équipements

Propreté

Chambres

Service

Emplacement

Repas

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Équipements

Les installations sont irrégulières : les clients signalent des fermetures fréquentes de la piscine ou une eau très froide, des articles en rupture de stock à la boutique du hall d'entrée et des problèmes occasionnels avec la salle de sport ; la table de billard dans le hall d'entrée est un plus.

Avis de voyageur à ce sujet

4

Jr

25 juin 2025

·

A séjourné 7 nuits

Really nice place to stay at and really nice staff and house keeping staff. GM on the other hand needs to work on her customer services skills. Stayed at Tru by Hilton because it had a lot of stores and restaurants around that were super close by you, can literally walk with no problem. Property was clean which I liked and staff and house cleaners were super helpful and friendly. Issues at the property were I stayed there because they offered hot breakfast but only 2 out of the 7 days it was available. The rest of the days they didn’t have it only yogurt, bread or cereal. When ask about it GM couldn’t give an answer and referred you to signs on the walls.. Pools as well were out of services 4 out of the 7 days so couldn’t use it at all. Didn’t offer a credit back or any sort of compensation just a sorry for the inconvenience. Not worth the money if you ask me if you book for certain Over all stay would be a 3 out of 10 stars. Not worth the money if you book for certain things listed on the hotel services.

8

LaQuita

31 août 2025

·

A séjourné 2 nuits

Nice & clean! Loved that they had a pool table in the lobby.

10

Brittany

4 déc. 2025

·

A séjourné 3 nuits

Clean rooms and nice staff. The pool was not working during our stay but the had a pool table that my kids loved!

4

Neftali

9 nov. 2025

·

A séjourné 1 nuit

The pool was freezing, and super cold, there was nothing at the market. No food to purchase or eat, no drinks to purchase. The juice and water were unavailable. The hot water was brown. And they had no plates for breakfast at 8:30 am. I’ve stayed at Tru before and this was disappointing

10

Kelly

3 janv. 2026

·

A séjourné 1 nuit

I like the Tru by Hilton Hotels. Check in was super easy. I requested a room on the back side of the building because the restaurants/bars on the parking lot side have LOUD music, and the clerk made that happen, so that was AWESOME. We couldn't hear the music at all. The problem we had was, there was no caffeinated coffee for the next morning. The market seemed to be very low on stock, but we didn't need anything from there, it was just an observation. There were no bagels left at breakfast. There may have been other items that were out also. Other than that, it was an ok stay. Again, VERY thankful for the check-in clerk giving us a quieter room on request.

8

Erik

1 nov. 2024

·

A séjourné 1 nuit

I stayed here one night on a business trip. I got in early and asked if I could park my car at the hotel while my coworker and I made some visits to other parts of the DFW. She said it was fine. I sat in the breakfast area waiting for my coworker and a woman wearing a "Tru" T-shirt grabbed something off of the to-go bar and stood at the check-in counter. (The lady who checked me in was in the back. There were no other customers at the time.) The lady in the "Tru" shirt looked at me, somewhat indignantly, and shouted at me, "Can I pay for this?" I looked at her, puzzled, and said. "Uhhh ... I don't work here." And I thought to myself, "But don't YOU work here?" I think she was a new member of the cleaning staff. She was asking a lot of questions of the check-in lady and being kind of rude, it seemed like. I wonder if she still works there! Overall, this is a great, clean property with good breakfast. Oh, I was going to work out on their Peleton bike but noticed it was missing a pedal! So I used the elliptical instead, which I don't like as much. There's a Tru that my family stayed in out at the Fort Worth Alliance area and it was wonderful. This one isn't that good, but good for what I needed.

6

Rhonda

20 juin 2025

·

A séjourné 1 nuit

The pool wasn’t open. I would have liked to have known that beforehand. The breakfast is ok and the coffee is decent. Nothing fancy but got a good night sleep.

10

Antonio

1 sept. 2025

·

A séjourné 1 nuit

Super loved this Hotel! The location is perfect! Plenty to do and lots of eating choices. The rooms were super clean and very nice and comfortable. The staff was EXCELLENT!!!! The pool is nice very clean! Super kid friendly and plenty to do like the pool table and a study area. Computer access. Breakfast is good too, We will be coming back to this location!

2

Terrance

13 oct. 2025

·

A séjourné 1 nuit

My biggest problem was that they did not have any beverages snacks Gatorade’s which I really did need or toothpaste or any of those necessities that regular hotels have that you can purchase. The lobby smelled sour and was not fresh. This was a birthday trip for me to see an artist at the state fair and it was a big let down. I have stayed at other Tru properties and I have never experienced anything like this.

8

Brittany

23 juin 2025

·

A séjourné 1 nuit

The pool was closed. There no microwave in the room only in lobby. It was dirty. The housekeeping didn’t clean rooms with two queens so they only had a king bed.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Propreté

De nombreux commentaires louent la propreté des chambres et l'aspect neuf de l'établissement, mais le service de ménage est irrégulier avec un service un jour sur deux, des oublis de ménage et des articles de toilette vides. Certains signalent des parties communes sales ou des problèmes isolés tels que des serviettes tachées ou la présence d'un insecte.

Avis de voyageur à ce sujet

8

Tara

24 déc. 2024

·

A séjourné 1 nuit

Very cute chain hotel. The room was a little small, but laid out well. Breakfast was good. The elevators and lobby bathrooms were a little rough while we were there, but overall felt it was a good experience for the money and location.

4

Sanaa

10 nov. 2025

·

A séjourné 4 nuits

Room was not cleaned daily or at all during the stay despite asking multiple times. They have a policy where they only clean every other day which is fine but I had to call AND come down to the front desk multiple times just to ask to get my room cleaned. When that didn't work, I ended up asking house keeping who was cleaning the room across from us to come in next. The breakfast is terrible. The yogurt machine and pancake machines don't work. This was not a Hilton style hotel. I'm very disappointed.

6

Priya

29 juin 2025

·

A séjourné 4 nuits

Place had a brand new feel but located in a barren parking lot. Limited breakfast options. They post that they will change towels and empty trash every 2 days but you have to ask for it before they do it

8

Daniel

1 sept. 2025

·

A séjourné 2 nuits

They need to vacuum the floors a little bit more in the hallways! Ours were dirty all 2 days we were there.

6

Trinidad

18 févr. 2025

·

A séjourné 1 nuit

We really enjoyed our stay at Tru. The staff was great. The only issue we had was we found a cockroach in our room.

10

LaTonya

18 juil. 2025

·

A séjourné 3 nuits

Our stay was great!! The room was very nice and clean. Beautiful new facility. There were some minor issues with a leak in the bathroom sink. Maintenance responded promptly. Clients should be told at check in maintenance to the room is every other day.

6

Teresa

1 oct. 2024

·

A séjourné 1 nuit

No hot water and floors needed sweeping

6

Samantha

6 déc. 2025

·

A séjourné 5 nuits

We Stayed a Total of 6 Nights, 5 Nights on this Reservation and our Room was Cleaned Nice instead of Every Other Day as Told.

6

ANDREW

16 oct. 2025

·

A séjourné 3 nuits

The more I looked around the room the more dirty things I found. When I first arrived the towels were dirty and there was a huge yellow stain on one of them. On the night of my last day I found brown stains on the wall by the toilet. Also, there were two nights where there was a lot of noise in surrounding rooms or the hallway. Someone was playing loud music the first night and the second it sounded like someone was beating a pipe or moving around equipment.

2

Anny

6 janv. 2026

·

A séjourné 3 nuits

Every single thing about this place was terrible other than the front desk assistants! First room the gave us, the bed was completely broken on one side, and smelled like weed!! Switched rooms. Next room smelled funky, decided not to make a big deal about it as it was already late. Bed was ROCK hard. Walls and ceilings were paper thin!! Could hear everything and was so loud!!! Meaning terrible sleep on top of the mattress issue. Coffee in the morning was so weak and tasted completely watered down. Pancake machine wasn't working. The only thing they had at the marketplace was a couple of ramen! Everything was crappy. Would NEVER stay again. They didn't even have cups for the work out room. Elevators were dirty, there was hair on our ceiling in the bathroom!! When we told the cleaners about it, he said he would clean it and left half of em still there!! So gross. Never will stay again.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Chambres

Les chambres sont modernes et minimalistes, généralement confortables mais petites avec un espace de rangement limité et moins de commodités dans la chambre que dans les hôtels traditionnels. Le bruit provenant des murs fins ou des lieux à proximité peut affecter certains séjours, tandis que les chambres côté arrière sont plus calmes.

Avis de voyageur à ce sujet

8

Melissa

12 nov. 2024

·

A séjourné 1 nuit

The room was lovely, well kept. The reception clerk was friendly and helpful. The only quibble I have is the need for black-out or at least room darkening shades/curtains. My room was so light that I could read! The commercial area where the hotel is located is very well lit. The privacy shade was not sufficient.

8

Ebby

28 mars 2025

·

A séjourné 1 nuit

Nice newer no frills hotel. Breakfast was decent. Rooms were clean and comfortable. Location was next to mall with restaurants and shopping. And near major intersection.

4

Mikki

26 juin 2025

·

A séjourné 2 nuits

Hotel room was super tiny! and so noisy outside of hotel but front ladies were kind and nice! Just NOT like hotel!

8

Tara

24 déc. 2024

·

A séjourné 1 nuit

Very cute chain hotel. The room was a little small, but laid out well. Breakfast was good. The elevators and lobby bathrooms were a little rough while we were there, but overall felt it was a good experience for the money and location.

10

Jessica

1 sept. 2025

·

A séjourné 2 nuits

The hotel was clean with friendly staff and had a very minimalist, bare-bones feel—essentially the Hilton name without any extra luxuries. It’s good for the price given the area. Breakfast was extremely basic, but it was free. Perfect for someone who just needs a clean room with modern necessities and a comfortable place to sleep.

6

Jill

20 oct. 2025

·

A séjourné 2 nuits

Comfortable bed but no extras offered, no ice machine on each floor, limited service due to lack of employees, lots of noise from bar nearby and highway

2

Tressa

18 déc. 2024

·

A séjourné 4 nuits

No coffee in room. No closet no microwave. Room was small. Felt cramped in. Not for me.

10

Kelly

3 janv. 2026

·

A séjourné 1 nuit

I like the Tru by Hilton Hotels. Check in was super easy. I requested a room on the back side of the building because the restaurants/bars on the parking lot side have LOUD music, and the clerk made that happen, so that was AWESOME. We couldn't hear the music at all. The problem we had was, there was no caffeinated coffee for the next morning. The market seemed to be very low on stock, but we didn't need anything from there, it was just an observation. There were no bagels left at breakfast. There may have been other items that were out also. Other than that, it was an ok stay. Again, VERY thankful for the check-in clerk giving us a quieter room on request.

8

Diana

19 nov. 2025

·

A séjourné 4 nuits

Clean room. Friendly staff. Pillows waaaaay too soft.

2

Anny

6 janv. 2026

·

A séjourné 3 nuits

Every single thing about this place was terrible other than the front desk assistants! First room the gave us, the bed was completely broken on one side, and smelled like weed!! Switched rooms. Next room smelled funky, decided not to make a big deal about it as it was already late. Bed was ROCK hard. Walls and ceilings were paper thin!! Could hear everything and was so loud!!! Meaning terrible sleep on top of the mattress issue. Coffee in the morning was so weak and tasted completely watered down. Pancake machine wasn't working. The only thing they had at the marketplace was a couple of ramen! Everything was crappy. Would NEVER stay again. They didn't even have cups for the work out room. Elevators were dirty, there was hair on our ceiling in the bathroom!! When we told the cleaners about it, he said he would clean it and left half of em still there!! So gross. Never will stay again.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Service

Le service est mitigé : de nombreux clients décrivent le personnel comme aimable et serviable, tandis que d'autres évoquent des interactions impolies, une mauvaise communication et des réponses lentes ou inefficaces. Certains ont noté des problèmes d'enregistrement/départ et un problème de sécurité.

Avis de voyageur à ce sujet

6

Anita

24 juin 2025

·

A séjourné 1 nuit

The hotel itself was clean, staff was friendly but wasn't informed about the hotel operations. One of the days I reserved was cancelled and staff didn't know how to fix it. Although it was Expedia's fault. We didn't get our room cleaned and had to call the front desk for towels even though house keeping were on the floor.

4

Daysy

17 sept. 2025

·

A séjourné 2 nuits

I liked thr location and the room itself was nice. I did not like that coffee ran out at 9pm, and when asking the staff memeber at the front desk when it would be restocked, she seemed annoyed by the question and that i would need to wait for 3 hours for the night shift staff to bring some when they arrived.

10

Ms BJ

30 juin 2025

·

A séjourné 2 nuits

I spoke with the property manager, I just had to tell him how lovely this hotel is… The staff was helpful & patient with the check-in also kind… My room was clean, stocked, well supplied… I didn’t have to ask for anything!!! I really enjoyed that personal touch of welcome with my name on the TV screen!

10

Mark

30 mai 2025

·

A séjourné 4 nuits

The hotel is very clean and the staff provided outstanding service. I’ll be staying there again.

6

James

11 nov. 2024

·

A séjourné 1 nuit

The stay would have been fine except someone came into a room with a key in the middle of the night. The next day my key did not work. I shouted as they opened the door and they and they retreated. I don't know if they were part of the staff or not. I mentioned it to the staff and I got a quick sorry about that and that was it. Perhaps there was more going on behind the scenes but it certainly unsettled our stay.

6

Joseph

12 sept. 2024

·

A séjourné 1 nuit

The front desk staff was awful. He clocked himself before the person taking over arrived and four different guest has to wait over an hour to be checked in. He showed zero remorse for the situation.

4

Jinmin

26 nov. 2025

·

A séjourné 1 nuit

Unkindly staff

10

Marcy

2 juin 2025

·

A séjourné 2 nuits

Staff was great! Jazlyn was very friendly and helpful in helping us find places to eat and such.

10

Cora

9 oct. 2025

·

A séjourné 1 nuit

The staff was very helpful, the rooms were clean, and the location was very convenient.

10

Katherine

9 juil. 2025

·

A séjourné 1 nuit

Fantastic stay. Brand new property. Hotel manager was wonderful - made us feel very welcome.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Emplacement

Très pratique pour faire du shopping, manger et accéder à l'autoroute. Le bruit nocturne fréquent provenant des bars et de la musique live à proximité affecte certaines chambres ; demander une chambre côté arrière peut aider.

Avis de voyageur à ce sujet

8

Denise

20 juil. 2025

·

A séjourné 2 nuits

Noisy in evenings due to hotel located right behind a sports bar and a bar/restaurant with live outdoor music

6

Jill

20 oct. 2025

·

A séjourné 2 nuits

Comfortable bed but no extras offered, no ice machine on each floor, limited service due to lack of employees, lots of noise from bar nearby and highway

10

LaTeshia

16 déc. 2024

·

A séjourné 3 nuits

I was in Lewisville on business, this is about 20mins from DFW airport, it’s by a shopping mall and restaurants literally in the same parking lot. Nice open views from the window of my room. Staff and breakfast every morning was great. I will be back. Thanks

8

Susan

11 mai 2025

·

A séjourné 1 nuit

the bar nearby had music playing until well past 11 pm

10

Jorge

27 mai 2025

·

A séjourné 3 nuits

This hotel is kept clean inside and outside the room. Liked the convenience and access from the highway. Many dining options around.

10

Kevin

21 juin 2025

·

A séjourné 1 nuit

Great hotel! Fantastic location!

10

Ebby

8 janv. 2025

·

A séjourné 1 nuit

Very good newer hotel in a popular area with plenty of shopping and eateries nearby. Quick access from freeway Limited but Decent breakfast included. The rooms were a little smaller than other similar hotels but very comfortable and clean. I was a little annoyed they charged me again when I Had already paid on Expedia. But they quickly fixed it in the morning. Overall would stay at a Hilton Tru again.

10

Kelly

3 janv. 2026

·

A séjourné 1 nuit

I like the Tru by Hilton Hotels. Check in was super easy. I requested a room on the back side of the building because the restaurants/bars on the parking lot side have LOUD music, and the clerk made that happen, so that was AWESOME. We couldn't hear the music at all. The problem we had was, there was no caffeinated coffee for the next morning. The market seemed to be very low on stock, but we didn't need anything from there, it was just an observation. There were no bagels left at breakfast. There may have been other items that were out also. Other than that, it was an ok stay. Again, VERY thankful for the check-in clerk giving us a quieter room on request.

4

Karen

5 oct. 2025

·

A séjourné 1 nuit

very loud music until 1 am due to a bar located across the street, room was run down and check out was horrible... had to go find someone to check me out and did not care about my complaints

10

Cora

9 oct. 2025

·

A séjourné 1 nuit

The staff was very helpful, the rooms were clean, and the location was very convenient.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Repas

La qualité du petit-déjeuner est irrégulière, avec des ruptures de stock fréquentes, des machines hors service et un café faible ; le choix est basique et peut être épuisé. Certains clients étaient satisfaits, mais il est conseillé de ne pas avoir d'attentes trop élevées.

Avis de voyageur à ce sujet

4

Sanaa

10 nov. 2025

·

A séjourné 4 nuits

Room was not cleaned daily or at all during the stay despite asking multiple times. They have a policy where they only clean every other day which is fine but I had to call AND come down to the front desk multiple times just to ask to get my room cleaned. When that didn't work, I ended up asking house keeping who was cleaning the room across from us to come in next. The breakfast is terrible. The yogurt machine and pancake machines don't work. This was not a Hilton style hotel. I'm very disappointed.

10

linda renee

6 nov. 2025

·

A séjourné 2 nuits

The breakfast had little variety in regards to my taste buds. The options were cereal, apples, oranges, boiled eggs, grits, pancakes, toast, bagels, egg omlet, and (eckridge) sausage sliced. Not sure if its the same everyday since the second day I didn't have time to even look before checking out of the hotel. There is many resturaunts right across the street, but convenient stores are not close by. The room was great. Beds are comfortable, especially the pillows. The rooms did not have carpet which is a plus in my opinion.(cant skip cleaning them without noticing) The place looks new or newly rennovated. Overall I took the time to write this review to help others find a suitable hotel that is comfortable and doesnt cost too much. Will be back to this one....

8

Sheena

28 oct. 2025

·

A séjourné 2 nuits

It’s always a good and clean stay. The only downfall is the breakfast. It sucks! Also, they need a specific designated breakfast attendee instead of making the front desk representative do everything.

4

Neftali

9 nov. 2025

·

A séjourné 1 nuit

The pool was freezing, and super cold, there was nothing at the market. No food to purchase or eat, no drinks to purchase. The juice and water were unavailable. The hot water was brown. And they had no plates for breakfast at 8:30 am. I’ve stayed at Tru before and this was disappointing

8

Sheena

11 oct. 2025

·

A séjourné 1 nuit

My only complaint is the breakfast. It wasn’t the greatest. The eggs were blah, the sausage wasn’t fully cooked, the pancake maker wasn’t working. Now the good parts! The hotel was clean everywhere I went. The room was cute and cozy. The mattress was a little hard but I was so tired it didn’t matter. I loved the atmosphere. The receptionist was a jewel.

10

Kelly

3 janv. 2026

·

A séjourné 1 nuit

I like the Tru by Hilton Hotels. Check in was super easy. I requested a room on the back side of the building because the restaurants/bars on the parking lot side have LOUD music, and the clerk made that happen, so that was AWESOME. We couldn't hear the music at all. The problem we had was, there was no caffeinated coffee for the next morning. The market seemed to be very low on stock, but we didn't need anything from there, it was just an observation. There were no bagels left at breakfast. There may have been other items that were out also. Other than that, it was an ok stay. Again, VERY thankful for the check-in clerk giving us a quieter room on request.

6

Rhonda

20 juin 2025

·

A séjourné 1 nuit

The pool wasn’t open. I would have liked to have known that beforehand. The breakfast is ok and the coffee is decent. Nothing fancy but got a good night sleep.

6

Denise

12 nov. 2025

·

A séjourné 2 nuits

Room was clean, had to go to the front desk for some of the towels. Breakfast was okay, not great. Juice machine was broken, coffee was like weak tea, no plates, ran out of fruit.

2

Anny

6 janv. 2026

·

A séjourné 3 nuits

Every single thing about this place was terrible other than the front desk assistants! First room the gave us, the bed was completely broken on one side, and smelled like weed!! Switched rooms. Next room smelled funky, decided not to make a big deal about it as it was already late. Bed was ROCK hard. Walls and ceilings were paper thin!! Could hear everything and was so loud!!! Meaning terrible sleep on top of the mattress issue. Coffee in the morning was so weak and tasted completely watered down. Pancake machine wasn't working. The only thing they had at the marketplace was a couple of ramen! Everything was crappy. Would NEVER stay again. They didn't even have cups for the work out room. Elevators were dirty, there was hair on our ceiling in the bathroom!! When we told the cleaners about it, he said he would clean it and left half of em still there!! So gross. Never will stay again.

8

Courtney

6 oct. 2025

·

A séjourné 2 nuits

Everything was Good. Minus the breakfast the didn’t have any plate or utensils.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Mois	Prix moyen
janvier	75 $US
février	86 $US
mars	82 $US
avril	87 $US
mai	83 $US
juin	104 $US
juillet	86 $US
août	72 $US
septembre	74 $US
octobre	85 $US
novembre	86 $US
décembre	77 $US

di	lu	ma	me	je	ve	sa
1 $83	2 $83	3 $83	4 $83	5 $83	6 $103	7 $102
8 $83	9 $83	10 $83	11 $83	12 $83	13 $96	14 $116
15 $83	16 $83	17 $83	18 $83	19 $83	20 $97	21 $96
22 $83	23 $83	24 $83	25 $83	26 $96	27 $97	28 $97
29 $83	30 $83

Tru By Hilton Lewisville Vista Ridge Mall

Prix pour Tru By Hilton Lewisville Vista Ridge Mall

Prix moyens mensuels

À propos de cet établissement

Emplacement

Options de chambre

Chambre, 1 très grand lit, accessible aux personnes malentendantes (Hearing)

Chambre, 1 très grand lit, accessible aux personnes à mobilité réduite (Roll-In Shower)

Chambre, 2 grands lits

Chambre, 2 grands lits, accessible aux personnes à mobilité réduite (Roll-In Shower)

Chambre, 1 très grand lit, accessible aux personnes à mobilité réduite

Chambre, 1 très grand lit

Chambre, 2 grands lits, accessible aux personnes malentendantes (Hearing)

Avis des voyageurs sur Tru By Hilton Lewisville Vista Ridge Mall

Ce qu'en disent des voyageurs

Politiques de l’établissement

Instructions d’arrivée

Bon à savoir

Suppléments facultatifs

Prix pour les dates à venir

di	lu	ma	me	je	ve	sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20 $150	21 $103	22 $103	23 $118	24 $129
25 $79	26 $81	27 $82	28 $92	29 $92	30 $95	31 $101