Name: The Westin Excelsior, Rome
Address: Via Vittorio Veneto 125, Roma, Lácio, IT
Price range: US$ 412–US$ 1.309 per night
Rating: 7.75

O que pensam os hóspedes

No The Westin Excelsior, Roma, os viajantes destacam um ambiente grandioso e histórico, uma localização central e agradável para caminhar perto dos principais pontos turísticos e quartos geralmente espaçosos, ao mesmo tempo em que notam uma manutenção irregular e falhas ocasionais no serviço que afetam a experiência.

Muitos apreciam a equipe simpática e prestativa e um animado bar, embora os relatos variem de excelente suporte do concierge a serviço de café da manhã rude, respostas lentas a pedidos e um grande erro com o serviço de manobrista. Os quartos são espaçosos e confortáveis para famílias, mas as TVs e a decoração parecem antigas, os tapetes mostram desgaste e alguns hóspedes enfrentaram problemas com o ar condicionado, vazamentos ou mofo no banheiro, problemas com o Wi‑Fi e ruído da rua ocasional. O café da manhã é frequentemente elogiado e o restaurante recebe elogios, mas outros citam horários ou variedade limitada no serviço de quarto, café pouco atraente ou funcionários menos amigáveis. Espere luxo clássico em uma localização privilegiada, atenuado por equipamentos envelhecidos e serviço variável.

Instalações

Limpeza

Quartos

Serviço

Localização

Restaurante

Isto foi útil?

Resumo gerado por IA com base nos comentários mais recentes dos hóspedes

Instalações

Os hóspedes gostam do bar animado com música ao vivo e da piscina; algumas instalações de spa foram decepcionantes ou estavam fora de ordem, e houve atrasos ocasionais com o serviço de manobrista. As instalações de ginástica receberam elogios em uma avaliação.

Avaliações dos hóspedes relacionadas

6

Stephanie

21 de mar. de 2023

·

A estadia foi de 2 noites

We were looking forward to using the hot tub and steam room HOWEVER, the hot tub was the same temperature as the regular pool (lukewarm, at best) and the steam room was out of order! These two amenities were WHY we chose the property, but we certainly won’t in the future. Very disappointed :(

10

Carlos

20 de jun. de 2025

·

A estadia foi de 4 noites

The hotel is just amazing. Five stars in every possible way with great stuff, fantastic food. The restaurant is outstanding and the staff is unbelievable. The pool is great.

10

Mohamad

29 de jun. de 2023

·

A estadia foi de 1 noite

I had a great experience staying at the Westin. There was a short delay in the check-in of 10 minutes however but I got tickets to get complimentary water bottles from the bar in return. The wellness and workout facilities are exceptional and the express room service is of prime quality. I would come again to stay at the hotel surely.

10

Kristen

10 de set. de 2025

·

A estadia foi de 4 noites

I travelled with my family (two adults, three children, one grandparent). The connecting rooms with great. The kids loved the pool to escape the summer heat!

8

Otha

27 de dez. de 2023

·

A estadia foi de 2 noites

We love staying here when we come to Rome. (A few times a year) The staff is excellent. The rooms are nice but it would be nice if they upgraded the TVs like they have in other Westin’s to be able to use TV Apps or casting (as the channel selections are few) My only big issue with our recent stay was getting our cat the morning we were to leave. We had a 9:30am international flight so we called at 5 til 6am for the cat to be brought around. We figured we would get to the airport by 6:30 giving us plenty of time to get through international customs. Well they couldn’t get the garage to bring our car and at about 6:40 the guy brought a car - but it wasn’t ours and they insisted it was! When we showed them our receipt they tried calling back to the garage over and over and the concierge ended having to physically walk to the garage and they finally brought our car around 7:15am. Needless to say this put a giant strain on us as we were traveling with our elderly parents, and had to get fuel, return our rental and go through customs. We barely made it! Westin Rome we love you but this was unacceptable and very disappointing!

8

Michael

7 de out. de 2024

·

A estadia foi de 4 noites

Nice elegant rooms. Great location and very walkable with lots of local amenities. Pianist in the bar at the evening.

10

Maria Flávia

12 de nov. de 2025

·

A estadia foi de 4 noites

Quarto otimo, limpo e funcionarios bem atenciosos. Não tomei cafe da manha no hotel. Bar muito bom e com musica ao vivo

10

Vaqar

16 de ago. de 2023

·

A estadia foi de 1 noite

Had an amazing time ! Love the location staff is super friendly specially the lobby bar

10

Ralph

1 de abr. de 2025

·

A estadia foi de 4 noites

Bar staff was exceptional. Danny was fantastic and very customer oriented. Great Hotel.

10

Kenneth

1 de abr. de 2025

·

A estadia foi de 4 noites

Despite the age of the property, it was very clean and well kept. Service from check-in to departure was excellent! Danny, in the bar was very helpful in selecting a great local restaurant.

Isto foi útil?

Resumo gerado por IA com base nos comentários mais recentes dos hóspedes

Limpeza

A limpeza é geralmente boa, com vários hóspedes elogiando quartos impecáveis e a manutenção. Outros relataram tapetes manchados, mofo ou poeira e alguma falta de limpeza.

Avaliações dos hóspedes relacionadas

10

FRANCISCO

5 de abr. de 2024

·

A estadia foi de 2 noites

5 stelle innanzitutto per le attenzioni che abbiamo ricevuto fin dal nostro arrivo, la posizione è molto strategica per il turismo, le camere pulite comprendono anche acqua e internet. Sono soddisfatto9. Grazie

10

Andrea

13 de out. de 2023

·

A estadia foi de 1 noite

Hotel nel cuore di Roma, comodo per andare ovunque in tempi brevi, pulito e confortevole

10

Rocío

20 de jan. de 2025

·

A estadia foi de 3 noites

Está muy bien ubicado, Muy limpio Personal muy atento

8

Almuhannad

5 de jun. de 2022

·

A estadia foi de 4 noites

We checked in at 2 pm, the room was not ready and we’re told to come back in an hour, when we came back we received the keys but the room was actually not fully cleaned (the carpet was not vacuumed and the counters were not cleaned), so a guy came and vacuumed the carpet for us. The rest of the stay was fine otherwise from housekeeping standpoint. The hotel location was excellent, the rooms furniture was old but charming. Only a couple of elevators in the building but seeing Ursula Andress photo in the elevator resets that inconvenience. The hotel is historic and nice overall.

2

William

8 de jul. de 2023

·

A estadia foi de 1 noite

This is not a 5 star property. Dust and smells old. This was not worth 700 a night. Staff was not friendly. It was just another job

6

KATHYA ETELVINA

18 de abr. de 2022

·

A estadia foi de 5 noites

El hotel requiere mantenimiento. La TV no funcionaba, el bidet tenía una fuga, los enchufes principales no servían. El personal eficiente aunque no muy amable. La limpieza impecable y la ubicación perfecta.

6

linda

5 de jul. de 2023

·

A estadia foi de 4 noites

Shower full of mold Chairs and capers in room full of stains

10

Kelsey

28 de dez. de 2024

·

A estadia foi de 4 noites

This was a beautiful and reliable choice for our stay in Rome over the holidays. It felt very luxe and satisfied what we needed. There were some elements that felt dated... carpet was a bit weird, the walls were fabric so be mindful if you have allergies. "King bed" was two very well used twins pushed together on wheels. The bathroom was clean and nice, good shower. The housekeeping service was delightful and once we settled in this was an awesome central base to explore the sites around the city. We really liked being able to retreat from the hectic tourism but close to whatever we needed. While dated... the aesthetic is also why we chose it... it feels like history because it is :) Enjoy!!!!

8

Bahar

7 de mai. de 2024

·

A estadia foi de 3 noites

The staff was fantastic amd very nice and helpful. I loved the location and the size of the room. My only complaint is rhat the carpet of iur room was really old and had stains. Foe a five star hotel i was surprised that Westin with such a big name in the hotel industry would allow the carpet to be so dated. I hope they fix this ASAP or trhy will definitely lose customers. Otherwise the staff and also the breakfast was really nice.

10

Kenneth

1 de abr. de 2025

·

A estadia foi de 4 noites

Despite the age of the property, it was very clean and well kept. Service from check-in to departure was excellent! Danny, in the bar was very helpful in selecting a great local restaurant.

Isto foi útil?

Resumo gerado por IA com base nos comentários mais recentes dos hóspedes

Quartos

Os quartos são notavelmente espaçosos e confortáveis para famílias, mas a decoração, as TVs e os tapetes parecem desatualizados e a propriedade se beneficiaria de uma renovação. Alguns hóspedes experimentaram problemas com o ar condicionado ou Wi-Fi, vazamentos no banheiro ou banheiras altas e ruído da rua ocasional.

Avaliações dos hóspedes relacionadas

2

Oscar

22 de jun. de 2023

·

A estadia foi de 2 noites

This hotel is very un-comforting. We paid two deluxe king rooms however when we enter the room we noticed the room had only a tub about 2 feet high to enter. we informed the representative Matilde however she wasn’t able to get us a room with a shower or a lower tub. I informed her we cannot risk stepping into this tub because if we fall it’s very dangerous also the Air-conditioner didn’t work in the room so they offered us a fan. Outrageous! We arrived about 4:15pm and I had a city private tour @4:30pm we ended up having to cancel the tour and leaving the hotel. we went to have dinner about 6:00pm which Matilde said she would see about another room when we get back, so we moved all luggage to 1 room. After getting back at 10:00pm we were told sorry no other room is available. We left hotel about 11:10pm and to make it worst they didn’t bring down all our luggage The next day I called and ask for my suit bag only to be told they didn’t have it. I told them if you don’t find my bag I’ll call the police. Once I told them about the police they called me back in 10 mins and said we found your suit bag you may pickup. This is the worst experience I have ever had in an international hotel. I was left without a room in the middle of the night. The suit bag remained lost until I mentioned the police, unreal. I requested a full refund and Maltilde stated that will be up to Expedia.

4

Steve

6 de jan. de 2023

·

A estadia foi de 3 noites

Very disappointed with the hotel there is supposed to be five stars. Hotel rooms are very old and outdated There’s a lack of basic amenities in the room. The carpets are old the appliances are old, thermostat is old. Rooms are big, but the furniture, the upholstery is very old.

10

benoit

6 de fev. de 2024

·

A estadia foi de 4 noites

very large room. carpets need to be changed

10

Alejandro

16 de set. de 2025

·

A estadia foi de 5 noites

Everything was great except for the TV service they have. Tv is old and don’t have smart tv options

6

Carolyn tremain

13 de nov. de 2025

·

A estadia foi de 1 noite

Staff very helpful but rooms are tired. We were on the 3rd floor and a lot of street noise overnight

10

SALVADOR

19 de mai. de 2025

·

A estadia foi de 9 noites

Muy buena ubicación, necesita renovación de los cuartos.

8

Milana

19 de nov. de 2025

·

A estadia foi de 2 noites

Spacious rooms!!!

10

Peter

27 de mai. de 2025

·

A estadia foi de 1 noite

Time has come to removate thos beautiful propety

10

Evangelia Vanessa

24 de dez. de 2022

·

A estadia foi de 19.345 noites

Excellent hotel and amazing big rooms

6

Marines

2 de mai. de 2025

·

A estadia foi de 5 noites

Bueno pero muy viejo

Isto foi útil?

Resumo gerado por IA com base nos comentários mais recentes dos hóspedes

Serviço

Muitos hóspedes acharam a equipe simpática e prestativa, com equipes de concierge e bar excepcionais. No entanto, várias avaliações citam serviço rude ou lento, pedidos mal resolvidos e um grave atraso com o serviço de manobrista ou garagem.

Avaliações dos hóspedes relacionadas

8

Sohei

13 de mai. de 2024

·

A estadia foi de 2 noites

五つ星なだけあり豪華なホテルでした。部屋に不満はないのですが、スタッフの対応がイマイチでした。。ケトルを借りたいと依頼しましたが1時間経っても届けていただけず、追加で3〜4回依頼しても来ませんでした。最終的にコンシェルジュサービスは直接伺い、今すぐに欲しい旨を伝え届けていただきました。最初の依頼から5時間以上経っていました。それ以外は不満はなく朝食もこの度で一番豪勢で美味しかったです。

10

Connie

31 de jul. de 2025

·

A estadia foi de 3 noites

Gran hotel con excelente personal y un gran servicio, todo un clásico

10

Sean

18 de out. de 2023

·

A estadia foi de 3 noites

The staff was exceptional !

10

Cecilia

9 de ago. de 2022

·

A estadia foi de 2 noites

The team at the Westin is fantastic. Kudos to everyone from front-desk checking in to Concierge station to staff @ the restaurants and bars to the cleaning team. Keep up the terrific work!

6

Luis Carlos

19 de out. de 2023

·

A estadia foi de 2 noites

Mal servicio, el ultimo día ya no servía mi llave y me trataron como ladròn, evidentemente mi identificación y mis cosas estaban dentro del cuarto, y la señorita que me atendió me dijo que le comprobara que era huésped del hotel, cuestionándome que le demostrara que si me quedaba ahí, le enseñé mi reserva y no, que tenía que enseñarle mi nombre una trabajadora PESIMA!! 0 amabilidad TERRIBLE SERVICIO! Y para ser un hotel tan afamado no tiene room service 24 hrs!

8

Otha

27 de dez. de 2023

·

A estadia foi de 2 noites

We love staying here when we come to Rome. (A few times a year) The staff is excellent. The rooms are nice but it would be nice if they upgraded the TVs like they have in other Westin’s to be able to use TV Apps or casting (as the channel selections are few) My only big issue with our recent stay was getting our cat the morning we were to leave. We had a 9:30am international flight so we called at 5 til 6am for the cat to be brought around. We figured we would get to the airport by 6:30 giving us plenty of time to get through international customs. Well they couldn’t get the garage to bring our car and at about 6:40 the guy brought a car - but it wasn’t ours and they insisted it was! When we showed them our receipt they tried calling back to the garage over and over and the concierge ended having to physically walk to the garage and they finally brought our car around 7:15am. Needless to say this put a giant strain on us as we were traveling with our elderly parents, and had to get fuel, return our rental and go through customs. We barely made it! Westin Rome we love you but this was unacceptable and very disappointing!

2

John

14 de mar. de 2025

·

A estadia foi de 1 noite

These insufferable a$$hats gave me the bum's treatment even as i was paying them. (it was 45° rain, and i have arthritis. I guess i didn't look the part of someone who gives an inkeep $600 amd goes straight to bed all low maintenance/disturbance like.) They told me there were no rooms and then moved in with the full bum's rush. AND NOW I HAVE A >€600 CHARGE FOR THEM AND THEY NEVER EVEN HOSTED ME. I HOPE THEY DIE IN FLAMES.

6

Jennifer

24 de jul. de 2025

·

A estadia foi de 4 noites

Location was fabulous and the front desk/valet staff was outstanding. Breakfast staff were rude and more concerned with making sure we paid/signed the bill than making sure we had everything we needed for the meal. At one point one of us just wanted to drop off a vitamin for someone else in the family who was eating and they were trying to charge us even though we weren't eating. We were also surprised with the condition on the room. While overall it was comfortable and clean the room was very worn down compared to previous Westin hotels we have stayed in. The shower also kept flooding the bathroom and into the hall no matter how many towels we put down on the floor. Just very surprising for a Westin.

10

Darren

22 de ago. de 2025

·

A estadia foi de 5 noites

Just gorgeous from the first night to the last. The concierge helped us so many times - getting taxis, arranging for a trip to the beach. We are a family of 5, and had 2 adjoining rooms....it was just perfect for us. Huge lobby, breakfast was delightful.

10

Nemia

3 de mai. de 2023

·

A estadia foi de 4 noites

Staying at the Westin was the perfect decision for our trip to Rome. The rooms were large, the beds and linen are incredibly comfortable. Room service requests were quickly carried out. The staff were friendly and helpful, it is very conveniently situated for going shopping or sightseeing. I highly recommend it to anyone asking. Judy Houry Prewitt, MBE

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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes

Localização

Localização central e agradável para caminhar, consistentemente elogiada, perto da Via Veneto, da Escadaria da Praça de Espanha e dos Jardins Borghese, com fácil acesso a pontos turísticos e transporte. O bairro é seguro e relativamente tranquilo à noite.

Avaliações dos hóspedes relacionadas

10

Santo

6 de jun. de 2025

·

A estadia foi de 2 noites

Beautiful hotel on Via Veneto. Everything is walking distance. Metro is nearby. Staff was excellent and room was beautiful. Thank you for a wonderful stay.

10

mark

24 de nov. de 2024

·

A estadia foi de 4 noites

perfect location in heart of Rome

10

Rocío

20 de jan. de 2025

·

A estadia foi de 3 noites

Está muy bien ubicado, Muy limpio Personal muy atento

10

Michele

14 de out. de 2023

·

A estadia foi de 9 noites

Truly 5 star experience. Beautiful safe and walkable neighborhood

8

Kathy Cipp

30 de ago. de 2023

·

A estadia foi de 3 noites

The location to many area sites was terrific.

10

Kimberly

6 de nov. de 2025

·

A estadia foi de 2 noites

Classy, centrally located hotel. We enjoyed our stay and the breakfast was good. Instant coffee not what we like but we put up with it for two days.

8

May

30 de jul. de 2023

·

A estadia foi de 4 noites

I like the location very close to Spanish Steps and Villa Borghese. No shopping around and dining is pricey though. The staff could be friendlier and helpful.

10

Michael

9 de jul. de 2025

·

A estadia foi de 3 noites

Amazing hotel and great location.

8

Michael

7 de out. de 2024

·

A estadia foi de 4 noites

Nice elegant rooms. Great location and very walkable with lots of local amenities. Pianist in the bar at the evening.

10

Mary

25 de out. de 2023

·

A estadia foi de 3 noites

Wonderful location near the Borghese Gardens and the Spanish Steps. Superbly helpful staff. Best shower ever!

Isto foi útil?

Resumo gerado por IA com base nos comentários mais recentes dos hóspedes

Restaurante

O café da manhã é frequentemente elogiado e o restaurante no local recebe elogios. Algumas avaliações mencionam horários ou variedade limitada no serviço de quarto, café pouco atraente ou funcionários menos amigáveis no café da manhã ou restaurante.

Avaliações dos hóspedes relacionadas

8

Sohei

13 de mai. de 2024

·

A estadia foi de 2 noites

五つ星なだけあり豪華なホテルでした。部屋に不満はないのですが、スタッフの対応がイマイチでした。。ケトルを借りたいと依頼しましたが1時間経っても届けていただけず、追加で3〜4回依頼しても来ませんでした。最終的にコンシェルジュサービスは直接伺い、今すぐに欲しい旨を伝え届けていただきました。最初の依頼から5時間以上経っていました。それ以外は不満はなく朝食もこの度で一番豪勢で美味しかったです。

10

Carlos

20 de jun. de 2025

·

A estadia foi de 4 noites

The hotel is just amazing. Five stars in every possible way with great stuff, fantastic food. The restaurant is outstanding and the staff is unbelievable. The pool is great.

6

Luis Carlos

19 de out. de 2023

·

A estadia foi de 2 noites

Mal servicio, el ultimo día ya no servía mi llave y me trataron como ladròn, evidentemente mi identificación y mis cosas estaban dentro del cuarto, y la señorita que me atendió me dijo que le comprobara que era huésped del hotel, cuestionándome que le demostrara que si me quedaba ahí, le enseñé mi reserva y no, que tenía que enseñarle mi nombre una trabajadora PESIMA!! 0 amabilidad TERRIBLE SERVICIO! Y para ser un hotel tan afamado no tiene room service 24 hrs!

10

Maria Antonia

24 de fev. de 2026

·

A estadia foi de 4 noites

Foi ótimo , só o room Service que deixou a desejar , pouca variedade

10

Kimberly

6 de nov. de 2025

·

A estadia foi de 2 noites

Classy, centrally located hotel. We enjoyed our stay and the breakfast was good. Instant coffee not what we like but we put up with it for two days.

10

Brigitte

8 de jan. de 2025

·

A estadia foi de 4 noites

Excellent 5 Star hotel - gorgeous rooms, great service. We loved it all. Wonderful breakfast! Superb hotel to stay.

8

oguzhan

19 de out. de 2025

·

A estadia foi de 1 noite

konumu merkez carsiya yakin. odalar buyuk temiz. su isiticinin olmamasi garip. fiyat pahali.banyoda fazlasiyla havlu var. personel cana yakin ve yardimsever. kahvalti cesit yeterli fakat helal haram ayrimi olan için kahvalti cesiti yetersiz kaliyor. daha uygun fiyata daah guzel yerler bulunabilir.

10

Darren

22 de ago. de 2025

·

A estadia foi de 5 noites

Just gorgeous from the first night to the last. The concierge helped us so many times - getting taxis, arranging for a trip to the beach. We are a family of 5, and had 2 adjoining rooms....it was just perfect for us. Huge lobby, breakfast was delightful.

10

Nemia

3 de mai. de 2023

·

A estadia foi de 4 noites

Staying at the Westin was the perfect decision for our trip to Rome. The rooms were large, the beds and linen are incredibly comfortable. Room service requests were quickly carried out. The staff were friendly and helpful, it is very conveniently situated for going shopping or sightseeing. I highly recommend it to anyone asking. Judy Houry Prewitt, MBE

6

Federico

11 de abr. de 2023

·

A estadia foi de 3 noites

This hotel is very well located. I would not consider it a 5 star hotel, it has not been well maintained and the rooms are old fashioned and outdated. Also the food in the hotel restaurant/room service is very expensive.

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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes

Mês	Preço médio
janeiro	US$ 402
fevereiro	US$ 415
março	US$ 518
abril	US$ 986
maio	US$ 1.037
junho	US$ 966
julho	US$ 661
agosto	US$ 553
setembro	US$ 803
outubro	US$ 746
novembro	US$ 489
dezembro	US$ 448

dom.	seg.	ter.	qua.	qui.	sex.	sáb.
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16 $618	17 $595
18 $572	19 $572	20	21 $572	22	23 $573	24 $572
25 $572	26 $580	27 $562	28 $572	29 $604	30 $967	31 $1.177

dom.	seg.	ter.	qua.	qui.	sex.	sáb.
1 $1.309	2 $473	3 $471	4 $603	5 $513	6 $485	7 $467
8 $477	9 $416	10 $499	11 $578	12 $412	13 $439	14 $499
15 $499	16 $450	17 $439	18 $1.309	19 $456	20 $457	21 $457
22 $471	23 $439	24 $439	25 $430	26 $430	27 $457	28 $471
29 $471	30 $439

The Westin Excelsior, Rome

Preços para The Westin Excelsior, Rome

Preços médios mensais

Sobre este alojamento

Localização

Opções de quartos

Suite, 1 cama king-size

Quarto Deluxe, 1 cama king-size

Quarto Nobre, 1 cama king-size

Quarto Deluxe, 1 cama queen-size

Suite Nobre, 1 cama king-size

Suite Júnior, 1 cama king-size

Quarto Deluxe, 2 camas individuais

Quarto Nobre, 2 camas individuais

Avaliações dos hóspedes sobre The Westin Excelsior, Rome

Quem se hospeda aqui?

O que pensam os hóspedes

Políticas da propriedade

Instruções de check-in

É bom saber

Extras opcionais

Preços para as próximas datas

Dados da empresa