Aito Igloo & Spa Resort

Hotellet var rent og pænt. Det var ekstremt øde og i flotte omgivelse. Stille og Ro er det vigtige ord. Maden var dejlig, simpel og god. Vi besøgte stedet om sommeren, det er et hotel med fokus på vinter.

Det var simpelthen et MAGISK ophold! Suveræn service, fint værelse (som dog ikke havde “forrest view”, som beskrevet, men udsigt til busk), ellers har jeg intet at sætte på stedet. Det var et fantastisk ophold - og lækker spa, hvor jeg også fik en fremragende behandling. Vi så ikke nordlys, da der var for overskyet, men dét er jo ikke hotellets skyld. Virkelig et fantastisk hotel!

I had a great time, I enjoyed the spa and other amenities daily. The raindeers were adorable, the views were amazing and I truly enjoyed my time there.

I am writing to express my disappointment with my recent stay at this hotel. We paid €753 for one night, including spa access, and were surprised to learn that hotel guests are limited to only two hours per day in the spa (sauna and jacuzzi), and that access requires booking a specific time slot. This restriction was neither clearly communicated in advance nor aligned with the expectations for a five-star hotel experience. It is unreasonable to apply the same limitations to overnight guests as to external visitors who only pay for spa access. Additionally, the quality of the dinner was extremely poor and far below the standards expected from a five-star establishment. While breakfast was acceptable, the dinner experience was disappointing. As someone who stays regularly in five-star hotels worldwide, I have never encountered such low food quality. We also had an issue with the massage service. My mother arrived one minute before her scheduled appointment, yet the therapist started late and kept her waiting for approximately 10 minutes. Despite this delay on the therapist’s part, the session still ended at the originally scheduled time, resulting in her losing about one-third of the treatment she paid for (approximately €28.33 in value). No compensation or adjustment was offered. Overall, the combination of restricted spa access, poor food quality, and unprofessional handling of the massage appointment made this stay far below expectations.

e had the most incredible 4 days and 3 nights at Aito resort. It was a completely 5 star experience from start to finish, with all of the small details considered by the staff for the ultimate experience. We were celebrating my partners 30th birthday and staff went above and beyond to make it special. We did the snowmobile experience and northern lights hunt and we were lucky enough to experience the Aurora on the hunt and again from our igloo. Above all - the staff here are faultless - the staff in both restaurants, the guy in the spa, Wendy in the safari house, maintenance guys and reception staff. So so friendly and kind. Thank you guys for making such a special 30th birthday for my partner - we want to come back for my 30th now in 2 years! X